Medivet Rocester Abbeyfields Veterinary Centre

Cannot recommend them enough, they saved my dogs life, after months of taking him to another vet and being fobbed off constantly we decided we would take him to abbey fields, best decision we've ever made! Took him in straight away and got to the route of the problem and i have my puppy back :) always there if you need some advice. And for the people who have reviewed and moaned about "how expensive they are" you cant put a price on your pets well being. The service we have got is 11/10. Don't skimp out on your pets!!! Read Less

Unfortunately I have to leave a very poor review for Abbeyfields vet Rocester. Please avoid this place at all costs and read on to see why. This vets is conducting its business without morals but don€t take my word for it I have attachments the invoices for proof. This nightmare began when our cat had constipation so my partner took him here without really doing any research as the cat was in a lot of pain and because it is very local to us. He then relapsed shortly after the initial visit and we had been assured of a free post op check up so my partner went back didn€t sign any liability form but when we collected him she was handed a second massive bill on top of the first huge bill. This all happened before I did some analyse of the invoices which I have to do as part of my job. When I reviewed the invoices I was shocked not only with the costs but also the charges for things we didn€t even receive. 1 x Feline X Ray 220. I phoned a few local vets and they are charging 70-80 for a single X ray. Even a human chest X ray can be done for 120 privately. Just Google it and phone around. 1 X Feline Bloods 125. Again this is 50% more than the national average. More criminal than this though is the charging for procedures that aren€t even spoken about/carried out. The cost of putting the cat under a general was 85 but we were only told he was sedated after collection. This is abbreviated on the invoice so I guess they were hoping questions were not going to be asked. In the second invoice same procedure no €general€ (strange that) but a cost for daytime hospital day care of 52.80 even though when we asked to pick him up we were put off twice, hence his daytime care was not our liability. I assume they kept him all day for the second time with shorter treatment and no €general€ just so they could bump up the bill. All in all the cat had 2 simple Enama procedures and we had a bill for 800. Seem high, that was all our friends and local pet owners thought so to. In fact we asked around and this vet has a history of overcharging but we got this info too late. When I have costed these procedures I get a total cost of 400-500 max, hence I feel I have been overcharged at very least 300. Some vets have told me that the procedures were excessive and a simple diagnosis was all that was required. Hopefully this review will save other people a packet of money and hassle. Moving on the customer service I went in to discuss the costs. I was fobbed off and told by the vet was unavailable so I left my number for her to call me back for a chat. Guess what no call all week so I went in again. This time the vet sheepishly saw me brought an unknown man into her room with her. I started going through the costs and trying to get clarity on the discrepancies and high costs and didn€t get anything like a reasonable answer. In fact the unidentified man started to become aggressive (I assume he realised I had caught them out) and he started pushing me out of the door. I sure they will cry sour grapes but I have paid for vets before and will continue to do so without complaint if costs are fair and clearly laid out. My advice is please avoid this vets at all costs! Best regards Read Less

Mia our beautiful husky had her first visit here for her jabs, as we have recently moved to the area. We felt so welcome and the care and attention to Mia was amazing. We are so pleased we have found such a great vets for Mia and our cats (the rest of the family) Thank you :-) xx Read Less

Best vets ever they love all pets and always makes us welcome really appreciated their concern recently tzar just loves his visits and we never worry if we have to leave him in their wonderful care thank you all xx Read Less

Brilliant vets, I've trusted Julie with our pets since she first opened this practice and wouldn't consider going anywhere else. All the staff are friendly and efficient with both owners and pets & will never be able to thank Julie enough for being at the end of her phone when I had my Papillon Dinky so ill. Read Less

They are the best vets around been going there since Julie started and they have looked after all our pets. Just recently they tended to our beloved pippa who was so I'll she had to be put to sleep, but Julie and Anna were so good with her and all the staff were sad to see her go. Read Less

Been through 4 or 5 vets in the last 8 months with my French bulldog who suffers from epilepsy and meningitis. Included 'the best in the country' the willows. Found none of them to be as helpful or as welcoming as Julie and her team. Truly a credit to the veterinary profession. They are the only place that has worked with me to improve vinnys condition rather than suggest I get him put to sleep as its the cheaper option. Read Less

I was looking for a vet that was more geared to the breeding of dogs and not just for pets and was recommended Abbeyfields from a friend of mine. Since taking my dogs to them I've received excellent service and all the staff treat my dogs as if they were their own. always been happy with the service and care take of my dogs. I live 40 minutes from this surgery but would not think at taking my dogs anywhere else. Well done to all the staff. Read Less

This veterinary practice is second to none, I feel comfortable & happy with everyone who works there & the service provided. Nothing is too much trouble, I have 100% trust & faith in those who work there, & definitely feel a mutual trust & respect in return. A fantastic team that I really can't praise enough. This is not just a business, they have the gift of giving a very personal touch to their outstanding service. Read Less

After my golden retriever Ben went off his food I took him to the surgery for investigation. On examination he was found to be suffering a very large tumour on his liver. Julie asked me if he had eaten that day which he hadn't, she then asked if I could leave him there as he needed to be operated right away. later that day I received a phone call from her saying that he had recovered from the anaesthetic and was well enough to come home. After a week or so taking it easy he has now fully recovered, I have my Ben back. Thank you so much Julie. Thoroughly recommend anyone to this first class practiceRead Less

I decided to write this review after taking my 4 year old GSD to this vets for treatment, as an emergency last night. Despite contacting the on call vet at approx 19:00 hours on a stormy Saturday night, My dog was seen within 1/2 hour of making the call by a vet that knew her and had access to her previous history, the result my dog is getting better slowly. The important thing for me is that my dog is always treated to a high standard, even out of surgery hours, because this practice vets cover the on call themselves, which is very important when your pet is ill. I forgot to mention when I take my dog there she walks in herself and to the desk to let them know she's there for her appointment,I wouldn't be happy taking her any where else Thanks to Lucy for her help last night regards Michelle & PoloRead Less

I decided to write this review after taking my 4 year old GSD to this vets for treatment, as an emergency last night. Despite contacting the on call vet at approx 19:00 hours on a stormy Saturday night, My dog was seen within 1/2 hour of making the call by a vet that knew her and had access to her previous history, the result my dog is getting better slowly. The important thing for me is that my dog is always treated to a high standard, even out of surgery hours, because this practice vets cover the on call themselves, which is very important when your pet is ill. I forgot to mention when I take my dog there she walks in herself and to the desk to let them know she's there for her appointment,I wouldn't be happy taking her any where else Thanks to Lucy for her help last night regards Michelle & PoloRead Less

Excellent care, everybody is really friendly and helpful, and they truly care about the animals in their care and make time to explain the problem and the care prescribed. My dog wouldn't let me take him anywhere else :) Read Less

Lovely village practice, with a friendly personal feel, all the vets and staff are always willing to go the extra mile for me and my pets. Much longer appointments than other places I've been, I never feel rushed and the vets always spend lots of time looking at your animal and explaining everything to you. I would certainly recommend them and wouldnt take my 2 dogs anywhere else! Read Less