Horrible reception wouldn't even message for next appt claiming my fault, when I asked twice for appt in person, receptionist, so rude,and I already paid, avoid everyone and won't give my money back for a booster vaccination Read Less

Our dog collapsed in the house he appeared to be dying his eyes were closed and his stomach was pulsatng as though with fluid. I got down beside him and spoke to him but no response. Fearing the worst, we phoned ashbank for an emergency appointment and were told to bring him in. The worst decision of my life. We arrived at ashbank in about 10 minutes. We were seen by a young vet, not old enough to have any great experience. His attitude was like, just another day at the office. No shred of compassion for our dog or empathy for us. He seemed amused at touching our dog’s painful left side, which was painful to touch. He said he would x-ray and scan his side to find out what had happened. We left to await a phone call when this was done. In due course we got a call from the main vet, The call was not too clear but I think the problem was his spleen or stomach. In the call the rough price for the op was quoted. I did not object to the cost or say no to an operation, so I assumed that would take place. The vet complained that both the x-rays and scans were not clear. I did not see that as a problem as vets know rhe anatomy of a dog inside out. Why the x-rays and scans were not clear I do not know, there was no explanation. In an emergency I thought the main vet should have handled it, and our dog should have had a pain killing injection before anything else was done. I knew nothing about spleens at that time but have learned since. The op is considered low risk and takes about 45 minutes. We arrived back at ashbank expecting the op to be over and our dog on his feet, Not so, I found our dog at death’s door he had no treatment at all. I was appalled and extremely shocked. How could 2 vets and nursing staff not help our dog knowing it was bleeding inside When I left my dog there it was on its feet, bright eyed and alert but was now drugged and could not respond. I left our dog in the care of Timothy Pennington to see what was wrong and see that he was treated. We left our dog there not just to be diagnosed but to be treated, he failed in his duty of responsibility. Our dog rolled over on his side and was put tu sleep. We were then given a bill for nearly£1400, all of it spent on tests, If they had given our dog a blood transfusion and fluids I would have found him on his feet and bright as I left him. This may have given me time to find a vet able to treat him. What is wrong with vets, have they no compassion. I have lost faith in all vets. I will always regret leaving our beautiful dog alone in ashbank I had a gut feeling to take him elsewhere when vet Timothy took him away. I should have called our dog back I will never forget or forgive vet Timothy for not calling back and stressing the urgency of the need for an operation. Our dog was used to run up a bill for tests, then left to fade away with no treatment. In my opinion vet Timothy did not look after our dog with the care and kindness I expected, he was the consulting vet, he should have protected my dog and ensured that he got the treatment he needed. So sad to write, but my dog needed emergency treatment and an op but for some reason he was not treated as an emergency. I am sad he was not helped despite two vets present, neither were moved to help our dog. He had attended Ashbank since his puppy days. Read Less

My dog was booked in for a laparoscopic Spey. Few days prior to procedure I noticed she was having a phantom pregnancy. Vet called to tell them this and asked if it should be postponed…. Answer was “bring her in” Took her in and was told yes she’s having a phantom pregnancy (I already knew this) and will need to postpone her procedure. A week later arrives a charge of £53.00 for confirming what I already told them. Called them up to say that I won’t be paying a £53.00 charge to confirm something I already knew and being expected to pay for the privilege. Receptionist told me if I’d just let her go in on the day it would have been part of the pre op check anyway. She advised she would speak to one of the vets to see about getting the charge waived. Operation costs £650 and we were also paying £100 for blood tests. Got a call back from a vet today and very plainly told “charge stands” so they were just as plainly told “cancel the procedure I’ll go elsewhere”. My advice to Ashbank vets is “you may have the monopoly in Falkirk with this procedure however Falkirk is a very small town in the grand scale and the saying ‘HAVE CAR WILL TRAVEL’ applies” my dog Poppy is now booked in for her laparoscopic Spey in Fife …. And get this….. £150 cheaper. Also was told by different vets on 2 separate occasions “pre op blood tests are not necessary as she’s a very young dog” and the next time “oh blood tests are very important regardless of age”. Clearly not on the same page. The fact they are clearly motivated by money and the fact they can’t even spell my name correctly gave me a wake up call which led me to read some very discouraging reviews. This has been a good result in my opinion …. And there is not a chance that the outstanding £53 charge will be settled. My advice to anyone in the Falkirk area is …. Laparoscopic Spey is not a new thing and many veterinary practices carry out this procedure out with the Falkirk area so please do your homework Read Less