1) The over the top welcome makes you look suspicious to those who have visited enough veterinary practices. Honestly, it’s ridiculous. People who genuinely care about animals naturally show they care without forcing it. 2) One if my cats decided to bite the vet who was seeing her, who was trying to get her out of the basket, the lady showed lack of self-control looking at my cat randomly and saying “you are lucky that you are not in there” - meaning the room where only staff and pets are allowed to go in. 3) I tried to dismiss all this and took my male kitten there a few days later to see if he was old enough to be castrated. The vet (another vet this time) said he was too little but then, out of nothing, the vet decided to squeeze his balls hard enough that he yelped loud, at first I thought this was part of the process but now I know it wasn’t. He was moaning after that randomly for days, it clearly hurt him. 4) Again, I gave these vets another chance: My oldest cat was taken there because she wasn’t eating, the vet took her inside to be “fully” checked, I couldn’t go with her, but the imbecile decided to take the cat on her arms instead of putting it in the basket first, a few seconds later a heard a dog going mad, barking at something, then later the vet went back to get the basket. 5) These vets will threat to call the RSPCA on you if you tell them you will take your pet to a different veterinary surgery for a second opinion after they say that your pet is dying. My dog was taken there by my wife for a health check when I was at work, she was told my dog was too ill and that it would be better to put him down, when my wife called me to let me know, I told her to ask for a second opinion from a different veterinary surgery and to take the x ray that these vets claimed to have taken of her to another vet somewhere else. So they decided to tell my wife that I’m the sort of person who they would call the RSPCA on. He was put down in the end, I was doing a 12 hour shift and my battery had died during the conversation over the phone, so I couldn’t tell my wife to drive him immediately to Ipswich to be seen by another vet, so I got home after work to find out he was put to sleep. 6) I saw an old post on “whisper” website of what looked to be a member of the staff from eastgate vet surgery saying something about how they put pets to sleep for money. If you look for it you will find it. The people who frequently visit eastgate vet surgery should try to visit other veterinary surgeries, many others, so that they can compare eastgate vets with other vets and see how there are a few things eastgate vets do that is just not on. The chances that your pets will live longer and healthier lives will increase if you do this. If you visit different vets in Bury St Edmunds and specially in Ipswich, you will understand what I am saying. Read Less

I have had my dog registered here for 15 years. All of the staff are friendly and extremely knowledgeable and are very much part of my dogs family. I have no hesitation recommending this amazing team. Read Less

We were seen as an emergency today ( A Sunday ). What a lovely practice. Staff all professional , friendly and informative . To be able to see vets from the practice and not a sub contractor is huge peace of mind for us Read Less

I Have two dogs who have been treated by the vets for 6 years, the treatment they have received has been exemplary , nothing is too much trouble, the staff are all friendly and caring to pets and owners, and I would recomend them to everyone Read Less

Just wanted to say a big thank you to Andrew and the team at Mildenhall. My dog went in for dental surgery today, he was well cared for and all the staff were so helpful. Sam is tucked up at home recovering well. Thank you all so much Read Less

The first time i used eastgate vets bury at Edmunds was in 2015 when I took my dog down to see them they told me he had nerve damage and that there was nothing I could do for him so I should have him put to sleep I said no and the response I got was ur leaving him in pain. He was not in pain and then I took him back a week later and I was told the sane thing have him put to sleep I said no and agian was told that he was in pain anyway in brought home and he died peacefully on the 27th October 2015 but I will say the reception team are fantastic. Read Less

We have been very happy with Eastgate in Mildenhall during our time here in England. For the most part it was just routine care and vaccines. When the unthinkable happened, they fought for my dog's life and showed compassion when we had to make the choice to let him go. Read Less

Can't thank them enough - they literally saved our dog Reggie's life, touch and go, but he pulled through thanks to their expertise, kindness and refusal to give up on him. They put our past vet of 25 years in the shade, cannot recommend more highly. Read Less

We recently had to come to the decision to put our aggressive dog down. Obviously we were a wreck but the employees and vet handles things so well. They treated us with kindness and compassion while we grieved our loss. We had taken both our dogs there for 4 years and they are by far the best experience I have had at a vet. Read Less

Really great team, our little dog ate something he definitely shouldn't have just before Christmas. Rang the out of hours number and the vet met us at the surgery within half an hour. Whilst reassuring us that a. We did the right thing and b. Our pooch would be fine. And he was. Highly recommend them. Read Less

The vetinary team at Mildenhall have been fantastic with our two kittens. They neutered our little boy Bub and spayed our little girl Floofy. They also microchipped both at the same time and the aftercare has been fantastic :) highly recomende the mildenhall surgery and all the easgates to anyone Read Less

Thank you to everyone for looking after Daisy after going under anaesthetic to have her teeth cleaned, then when she came round was not happy being on her own so the staff took it in turns to sit with her/hold until I arrived to pick her up. When I arrived she was in the office with the manager! Thanks again from Teresa Chambers and Mark Chambers and Daisy Russell xRead Less

I can't say enough good things about Eastgate. I had to take my four month old Yorkie in for an emergency visit. They were kind and concerned. They made sure he was taken care of. They followed up the next morning to make sure his referral had been taken care of and that he was ok. Highly, highly recommend. Read Less

On the 1st of October we took our dog. We we're apprehensive as one would be with a poorly animal. Didn't mind having to wait but thought a nurse ,who seemed rather loud anyway, greeted a couple with they're dog with a loud " Aren't you the cutest dog we've ever had". Another nurse greeted a family she obviously knew with an over the top welcome. To add to which the vet who looked about 12 years old was one of the most miserable we've ever seen and we've seen a lot. A little more tact wouldn't come amiss. We've since left to be registered at the much more balanced Moreton Hall practice. Mind you it's only your money any vets really care about especially if they detect you have more of it.....i.e. the car one drives. Read Less

Just want to say again, a massive thank you for everything you guys done for my little cat Leo the past 2, almost 3 years. He is greatly missed everyday. All staff have always made me and my partner feel so welcome, and always took great care of Leo from day one. My mum has used Eastgate since she got her cats when i was a little girl too. All i can say is , thank you so very much to all the team at Eastgate vets! Read Less

All three of my dogs go through the BSE practise, all the staff are mega helpful and can fit you in almost always on the same day! I've never had any reason to look at another practise, highly recommended! Read Less

When we were stationed in England we started taking our Bruce, a boxer cross, to east gate in Thetford. We LOVED them over Aquarius! My boxer had the typical ear issues and we were always in there trying to figure out what was wrong. We never would get answers. No matter what we would say it was a basic look in the ears and send us away with ear cleaner. We have moved back to the states and Come to find out 1. He has a natural tendency to produce more bacteria and yeast in his ears from what we THOUGHT was allergies. Fast forward to yesterday. A lump that we noticed on Bruce a year or two ago, and mentioned it to a vet there at Eastgate, on several occasions, is a Mast Cell Tumor. It LITERALLY took my vet all of 3 minutes to look at it, take a needle aspirate, look under the scope and tell me it is a really aggressive tumor. This is something that could have been done at eastgate so very easily, and would not be nearly as bad as it is now if it would have been removed there. No to mention how many times I showed it to a vet there, explained it CHANGED SIZES, and it was always written off. My dog could die from it. Shoot he could have died when I noticed it. A stage 4 would give him 4-5 months to live if it would have been that bad. I am not reviewing to complain, but to bring to light that care in England is mediocre compared to what you can get in the US, even though it was as simple as taking fluid from the tumor, and then looking under a microscope. I'm telling you as soon as she focused the scope she told me "oh you're going to hate me." I'm angry, yes. I just more so want people to be aware. Our dogs can't speak for themselves. We have to be their advocates. So if something is wrong, be pushy with your pet's until you get answers. Seriously, don't be like me as a first time pet owner and just take their word for it.Read Less

Amazing staff at eastgate veterinary group, in cotton lane,easy to talk to and the vet was very informative about what was happening, and this is because my dog I could be stressed,benjy is always chill axing.even in his chair.hes had blood tests just in case. Thank you staff Read Less