Riversbrook Veterinary Group Ellenbrook Green
Ipswich, Suffolk
General Info
Riversbrook Veterinary Group Ellenbrook Green combines professional expertise with a friendly environment to serve pet owners across Suffolk. Residents of Ipswich who care for pets frequently seek assistance from Riversbrook Veterinary Group Ellenbrook Green when dealing with intricate medical situations including chronic diseases mobility problems and sudden injuries. The clinic advocates for uniform care delivery while maintaining effective communication during all treatment phases. The team takes pride in customizing treatments to meet individual needs by delivering essential wellness exams and parasite control along with specialized diagnostics and surgical care. A significant number of pet owners value the integrated methodology that addresses both preventive healthcare measures and responsive medical treatment. Newcomers and long-standing Ipswich residents alike experience ongoing reassurance through the veterinary services offered at Riversbrook Veterinary Group Ellenbrook Green. The dedication they maintain toward pet wellness guarantees the value of each visit. The veterinary clinic delivers seasonal pet wellness guidance while promoting early detection of behavioral and mobility alterations to assist Ipswich and Suffolk area pet owners in making informed decisions throughout the year. The practice delivers seasonal pet wellness guidance while promoting early intervention for behavioral and mobility changes to assist Ipswich and Suffolk area pet owners in making informed decisions throughout the year. This veterinary practice delivers seasonal pet wellness guidance while promoting early detection of behavioral or mobility shifts to assist pet owners across Ipswich and Suffolk in making knowledgeable decisions throughout the year. This veterinary practice provides seasonal wellness guidance for pets while promoting early detection of behavioral and mobility issues to assist Ipswich and Suffolk area pet owners in making informed decisions throughout the year. The practice delivers seasonal pet wellness guidance while promoting early intervention for behavioral or mobility changes to assist Ipswich and Suffolk area pet owners in making informed decisions throughout the year. The practice delivers seasonal pet wellness advice and promotes early intervention for behavioral or mobility changes to assist pet owners in Ipswich and surrounding Suffolk areas in making informed decisions throughout the year.
Team
Marta Baglietto
Veterinarian
Rachel Fletcher
Veterinarian
Rebecca Johnson
Veterinarian
Samantha Smith
Veterinarian
Monika Winiarska
Veterinarian
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Reviews
Ryan
2 Dec 2022
REPORT
Very poor customer service! Requested a subject request in august 2022, no reply within 28days and requested a second time (again no response). When this wasn't completed, I then requested an investig...
Very poor customer service! Requested a subject request in august 2022, no reply within 28days and requested a second time (again no response). When this wasn't completed, I then requested an investigation to death of my cat and I was told they wouldn't as it was over 3months ago, This was told by a senior manager. I communicated the limitations act and data protection is up to 6years and requested them to complete this investigation. No investigation from second request and no subject request.
I had report to information commissioner (ICO)and had to take them to court for them to investigate the situation. This cost me £115 + (£185 if it went to court plus my time). If it wasn't for the stress I would have completed this action and taken to court costing £300 plus time.
Communication 0/10
Accountability 0/10
IF ANYONE HAS A PROBLEM WITH THIS VETS, and they claim you only have 3months, this is untrue! They are outdated and needs to be better for their customers!!
Cristina Rodrigo Nieto
20 May 2018
REPORT
Best veterinary surgery in Ipswich. The customer service is fantastic. Our vet Sam always goes the extra mile for us and you can tell she actually cares for her patients. We are very happy with her an...
Best veterinary surgery in Ipswich. The customer service is fantastic. Our vet Sam always goes the extra mile for us and you can tell she actually cares for her patients. We are very happy with her and both the practices in Cliff Lane and Ellenbrook.
Keziah Morgan
5 May 2018
REPORT
The staff are all friendly and explain any procedures in depth and they are totally up front about costs and what they can do for the animals welfare. I've only been with this vets practise a couple ...
The staff are all friendly and explain any procedures in depth and they are totally up front about costs and what they can do for the animals welfare. I've only been with this vets practise a couple of years and I wish I had moved veterinary practises alot sooner.
Lorraine
7 Dec 2017
REPORT
I have been going to this vets for many many years, but when it got taken over, I must admit it wasn't the same, so I went elsewhere, however I have returned recently, i will only see Rachel Fletcher ...
I have been going to this vets for many many years, but when it got taken over, I must admit it wasn't the same, so I went elsewhere, however I have returned recently, i will only see Rachel Fletcher (vet) she is very honest and doesn't seem in a rush and always take time to explain things in detail, nothing is too much trouble, if it wasn't for Rachel I would go elsewhere, I felt under pressure with the other vets, felt they were trying to sell me things I didn't really need.Rachel is the best and I would recommend her everytime
Roger Brame
20 Nov 2017
REPORT
Love the service, good deals for pet owners.
Oliver Frey
24 Aug 2017
REPORT
Great first aid training yesterday. Very friendly and dedicated team.
Mario Lavergata
30 May 2017
REPORT
I took my German Shepherd here late August 2016. She was 7 years old and I told the vet she had slowed down suddenly and had a look of pain on her face and her character had changed. The vet inspected...
I took my German Shepherd here late August 2016. She was 7 years old and I told the vet she had slowed down suddenly and had a look of pain on her face and her character had changed. The vet inspected her and told me it was arthritis. She was put on a 3 month joint care programme and was reassessed late November of which I told the vet that there was no improvement in her condition but was told to carry on.
I took her back mid January 2017 for her booster and health check where once again I told the vet her condition was the same. On the 24th January she was sick and off her food. She was seen on the 25th and they took blood samples for analasys.
I was called on 26th January and was told she may have a slight stomach infection and I collected the prescribed anti biotics. I gave her a tablet a 7pm and at 9pm that evening she was struggling for breath and couldn't get up. I phoned the practice and had to rush her to Vets Now at Melton as this practice doesnt offer out of hours service. As soon as the vet saw her she suspected internal bleeding, and an ultrasound scan confirmed a burst splenic tumor. She was operated but unfortunately died during the operation.
I phoned the practice the following day asking why I was told there was nothing wrong with her and 18 hours later she was dead. I was told that these are difficult to spot etc and when I asked the vet why it didnt show up on a blood test she told me that some of the test wasn"t carried out due to a faulty machine.
I wrote an official complaint to the practice manager asking why wasn"t I listened to and why an incomplete blood test carried out. The reply was written on photocopy paper (not company letter headed) she said in future she would tell the examining vets to listen more clearly to the pet owners and she said another complete blood test was carried out which I dont believe to be the case.
I have been using this Practice for the last 20 years and I believe their standards have fallen significantly since it was sold. The experienced vets such as Simon and Guy have been replaced by youth.
I have no confidence in this practice and based on my own experience, I can only describe them as completely incompetent and wont be taking any of my pets here. The advice I would give to anyone is AVOID
Barry Dickerson
10 May 2017
REPORT
I am really happy with the way the members of staff treat you, last year my dog had an operation and was more than happy with the iflt all went and the after treatment, i will definitely be staying wi...
I am really happy with the way the members of staff treat you, last year my dog had an operation and was more than happy with the iflt all went and the after treatment, i will definitely be staying with the practice.
Faye Dunnett
5 Feb 2017
REPORT
I would like to thank the staff for being so caring and supportive when dealing with the passing of our cat Spike. Receiving a card this week meant so much. Couldn't fault them, thank you for everythi...
I would like to thank the staff for being so caring and supportive when dealing with the passing of our cat Spike. Receiving a card this week meant so much. Couldn't fault them, thank you for everything xx
Matthew Bridges
27 Jul 2016
REPORT
Cannot fault how sensitively the staff here handled the passing of our cat recently. In the past the team here have offered sound care options about the few ailments our pets have suffered and would f...
Cannot fault how sensitively the staff here handled the passing of our cat recently. In the past the team here have offered sound care options about the few ailments our pets have suffered and would feel confident about recommending this practice to others.
Marty Cabbie
28 Mar 2016
REPORT
Photo Gallery
Book an Appointment
Online booking unavailable
Please call
+44 1473 686845
FAQs
Where is Riversbrook Veterinary Group Ellenbrook Green located?
Riversbrook Veterinary Group Ellenbrook Green is located at 3 Ellenbrook Rd, NULL, Ipswich,NULL IP2 9RR. It's easily accessible to pet owners in the Ipswich area and surrounding communities.
What are the opening hours for Riversbrook Veterinary Group Ellenbrook Green?
Riversbrook Veterinary Group Ellenbrook Green is openMonday 08:30 AM - 19:00 PM, Tuesday 08:30 AM - 19:00 PM, Wednesday 08:30 AM - 19:00 PM, Thursday 08:30 AM - 19:00 PM, Friday 08:30 AM - 19:00 PM. On Saturdays, it's open 08:30 AM to 14:00 PM. It is closed on Sundays.
Is Riversbrook Veterinary Group Ellenbrook Green open on Saturdays?
Yes, Riversbrook Veterinary Group Ellenbrook Green is open on Saturdays. Their Saturday hours are 08:30AM to 14:00 PM.
Is Riversbrook Veterinary Group Ellenbrook Green open on Sundays?
No, Riversbrook Veterinary Group Ellenbrook Green is closed on Sundays. They operate Monday through Saturday, serving pet owners during the week and on Saturday.
How can I book an appointment at Riversbrook Veterinary Group Ellenbrook Green?
You can book an appointment online with Riversbrook Veterinary Group Ellenbrook Green via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
What services does Riversbrook Veterinary Group Ellenbrook Green offer?
Riversbrook Veterinary Group Ellenbrook Green in Ipswich offers a range of veterinary services, including Cardiology, Dental, Grooming, Microchipping, Surgery. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Does Riversbrook Veterinary Group Ellenbrook Green offer vaccinations for pets?
Yes, Riversbrook Veterinary Group Ellenbrook Green provides pet vaccination services. They offer core vaccinations for dogs and cats (like rabies, distemper, parvovirus, etc.) as well as any recommended booster shots. You can schedule your pet's vaccines during normal appointment hours at their Ipswich clinic.
Does Riversbrook Veterinary Group Ellenbrook Green offer pet dental care?
Absolutely. Riversbrook Veterinary Group Ellenbrook Green offers pet dental care services, including teeth cleanings, dental exams, and treatment of dental issues for cats and dogs. Regular dental care is part of their preventive services to keep your pet healthy.
Can I get my pet groomed at Riversbrook Veterinary Group Ellenbrook Green?
Riversbrook Veterinary Group Ellenbrook Green does offer pet grooming services in addition to medical care. You can have your dog or cat groomed (bathing, nail trims, etc.) by their professional grooming team. It’s convenient to get veterinary care and grooming in one place in Ipswich.
Do they perform spay/neuter surgeries at Riversbrook Veterinary Group Ellenbrook Green?
Riversbrook Veterinary Group Ellenbrook Green provides spaying and neutering services for pets. Their veterinary team in Ipswich has extensive experience in these routine surgical procedures. They will also guide you on post-operative care for your pet.
Can Riversbrook Veterinary Group Ellenbrook Green microchip my pet?
Yes, Riversbrook Veterinary Group Ellenbrook Green offers pet microchipping. Microchips help identify your pet if they ever get lost. The procedure is quick and can be done during a regular appointment.
Business Hours
Monday
Mon
08:30AM-19:00PM
Tuesday
Tue
08:30AM-19:00PM
Wednesday
Wed
08:30AM-19:00PM
Thursday
Thu
08:30AM-19:00PM
Friday
Fri
08:30AM-19:00PM
Saturday
Sat
08:30AM-14:00PM
Services
Cardiology
Dental
Grooming
Microchipping
Surgery
Ultrasound
Vaccinations
Popular Hours
6a
12p
6p
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Closed on {{popularHourDay.text}}
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CLAIM IT HEREIncorrect information? Let us know
Riversbrook Veterinary Group Ellenbrook Green
Ipswich, Suffolk
Book an Appointment
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General Info
Riversbrook Veterinary Group Ellenbrook Green combines professional expertise with a friendly environment to serve pet owners across Suffolk. Residents of Ipswich who care for pets frequently seek assistance from Riversbrook Veterinary Group Ellenbrook Green when dealing with intricate medical situations including chronic diseases mobility problems and sudden injuries. The clinic advocates for uniform care delivery while maintaining effective communication during all treatment phases. The team takes pride in customizing treatments to meet individual needs by delivering essential wellness exams and parasite control along with specialized diagnostics and surgical care. A significant number of pet owners value the integrated methodology that addresses both preventive healthcare measures and responsive medical treatment. Newcomers and long-standing Ipswich residents alike experience ongoing reassurance through the veterinary services offered at Riversbrook Veterinary Group Ellenbrook Green. The dedication they maintain toward pet wellness guarantees the value of each visit. The veterinary clinic delivers seasonal pet wellness guidance while promoting early detection of behavioral and mobility alterations to assist Ipswich and Suffolk area pet owners in making informed decisions throughout the year. The practice delivers seasonal pet wellness guidance while promoting early intervention for behavioral and mobility changes to assist Ipswich and Suffolk area pet owners in making informed decisions throughout the year. This veterinary practice delivers seasonal pet wellness guidance while promoting early detection of behavioral or mobility shifts to assist pet owners across Ipswich and Suffolk in making knowledgeable decisions throughout the year. This veterinary practice provides seasonal wellness guidance for pets while promoting early detection of behavioral and mobility issues to assist Ipswich and Suffolk area pet owners in making informed decisions throughout the year. The practice delivers seasonal pet wellness guidance while promoting early intervention for behavioral or mobility changes to assist Ipswich and Suffolk area pet owners in making informed decisions throughout the year. The practice delivers seasonal pet wellness advice and promotes early intervention for behavioral or mobility changes to assist pet owners in Ipswich and surrounding Suffolk areas in making informed decisions throughout the year.
Business Hours
Monday
08:30AM-19:00PM
Tuesday
08:30AM-19:00PM
Wednesday
08:30AM-19:00PM
Thursday
08:30AM-19:00PM
Friday
08:30AM-19:00PM
Saturday
08:30AM-14:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Services
Cardiology
Dental
Grooming
Microchipping
Surgery
Ultrasound
Vaccinations
Team
Marta Baglietto
Veterinarian
Rachel Fletcher
Veterinarian
Rebecca Johnson
Veterinarian
Samantha Smith
Veterinarian
Monika Winiarska
Veterinarian
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Ryan
2 Dec 2022
Very poor customer service! Requested a subject request in august 2022, no reply within 28days and requested a second time (again no response). When this wasn't completed, I then requested an investig...
Very poor customer service! Requested a subject request in august 2022, no reply within 28days and requested a second time (again no response). When this wasn't completed, I then requested an investigation to death of my cat and I was told they wouldn't as it was over 3months ago, This was told by a senior manager. I communicated the limitations act and data protection is up to 6years and requested them to complete this investigation. No investigation from second request and no subject request.
I had report to information commissioner (ICO)and had to take them to court for them to investigate the situation. This cost me £115 + (£185 if it went to court plus my time). If it wasn't for the stress I would have completed this action and taken to court costing £300 plus time.
Communication 0/10
Accountability 0/10
IF ANYONE HAS A PROBLEM WITH THIS VETS, and they claim you only have 3months, this is untrue! They are outdated and needs to be better for their customers!!
Cristina Rodrigo Nieto
20 May 2018
Best veterinary surgery in Ipswich. The customer service is fantastic. Our vet Sam always goes the extra mile for us and you can tell she actually cares for her patients. We are very happy with her an...
Best veterinary surgery in Ipswich. The customer service is fantastic. Our vet Sam always goes the extra mile for us and you can tell she actually cares for her patients. We are very happy with her and both the practices in Cliff Lane and Ellenbrook.
Keziah Morgan
5 May 2018
The staff are all friendly and explain any procedures in depth and they are totally up front about costs and what they can do for the animals welfare. I've only been with this vets practise a couple ...
The staff are all friendly and explain any procedures in depth and they are totally up front about costs and what they can do for the animals welfare. I've only been with this vets practise a couple of years and I wish I had moved veterinary practises alot sooner.
Lorraine
7 Dec 2017
I have been going to this vets for many many years, but when it got taken over, I must admit it wasn't the same, so I went elsewhere, however I have returned recently, i will only see Rachel Fletcher ...
I have been going to this vets for many many years, but when it got taken over, I must admit it wasn't the same, so I went elsewhere, however I have returned recently, i will only see Rachel Fletcher (vet) she is very honest and doesn't seem in a rush and always take time to explain things in detail, nothing is too much trouble, if it wasn't for Rachel I would go elsewhere, I felt under pressure with the other vets, felt they were trying to sell me things I didn't really need.Rachel is the best and I would recommend her everytime
Roger Brame
20 Nov 2017
Love the service, good deals for pet owners.
Oliver Frey
24 Aug 2017
Great first aid training yesterday. Very friendly and dedicated team.
Mario Lavergata
30 May 2017
I took my German Shepherd here late August 2016. She was 7 years old and I told the vet she had slowed down suddenly and had a look of pain on her face and her character had changed. The vet inspected...
I took my German Shepherd here late August 2016. She was 7 years old and I told the vet she had slowed down suddenly and had a look of pain on her face and her character had changed. The vet inspected her and told me it was arthritis. She was put on a 3 month joint care programme and was reassessed late November of which I told the vet that there was no improvement in her condition but was told to carry on.
I took her back mid January 2017 for her booster and health check where once again I told the vet her condition was the same. On the 24th January she was sick and off her food. She was seen on the 25th and they took blood samples for analasys.
I was called on 26th January and was told she may have a slight stomach infection and I collected the prescribed anti biotics. I gave her a tablet a 7pm and at 9pm that evening she was struggling for breath and couldn't get up. I phoned the practice and had to rush her to Vets Now at Melton as this practice doesnt offer out of hours service. As soon as the vet saw her she suspected internal bleeding, and an ultrasound scan confirmed a burst splenic tumor. She was operated but unfortunately died during the operation.
I phoned the practice the following day asking why I was told there was nothing wrong with her and 18 hours later she was dead. I was told that these are difficult to spot etc and when I asked the vet why it didnt show up on a blood test she told me that some of the test wasn"t carried out due to a faulty machine.
I wrote an official complaint to the practice manager asking why wasn"t I listened to and why an incomplete blood test carried out. The reply was written on photocopy paper (not company letter headed) she said in future she would tell the examining vets to listen more clearly to the pet owners and she said another complete blood test was carried out which I dont believe to be the case.
I have been using this Practice for the last 20 years and I believe their standards have fallen significantly since it was sold. The experienced vets such as Simon and Guy have been replaced by youth.
I have no confidence in this practice and based on my own experience, I can only describe them as completely incompetent and wont be taking any of my pets here. The advice I would give to anyone is AVOID
Barry Dickerson
10 May 2017
I am really happy with the way the members of staff treat you, last year my dog had an operation and was more than happy with the iflt all went and the after treatment, i will definitely be staying wi...
I am really happy with the way the members of staff treat you, last year my dog had an operation and was more than happy with the iflt all went and the after treatment, i will definitely be staying with the practice.
Faye Dunnett
5 Feb 2017
I would like to thank the staff for being so caring and supportive when dealing with the passing of our cat Spike. Receiving a card this week meant so much. Couldn't fault them, thank you for everythi...
I would like to thank the staff for being so caring and supportive when dealing with the passing of our cat Spike. Receiving a card this week meant so much. Couldn't fault them, thank you for everything xx
Matthew Bridges
27 Jul 2016
Cannot fault how sensitively the staff here handled the passing of our cat recently. In the past the team here have offered sound care options about the few ailments our pets have suffered and would f...
Cannot fault how sensitively the staff here handled the passing of our cat recently. In the past the team here have offered sound care options about the few ailments our pets have suffered and would feel confident about recommending this practice to others.
Marty Cabbie
28 Mar 2016
Photo Gallery
FAQs
Where is Riversbrook Veterinary Group Ellenbrook Green located?
Riversbrook Veterinary Group Ellenbrook Green is located at 3 Ellenbrook Rd, NULL, Ipswich,NULL IP2 9RR. It's easily accessible to pet owners in the Ipswich area and surrounding communities.
What are the opening hours for Riversbrook Veterinary Group Ellenbrook Green?
Riversbrook Veterinary Group Ellenbrook Green is openMonday 08:30 AM - 19:00 PM, Tuesday 08:30 AM - 19:00 PM, Wednesday 08:30 AM - 19:00 PM, Thursday 08:30 AM - 19:00 PM, Friday 08:30 AM - 19:00 PM. On Saturdays, it's open 08:30 AM to 14:00 PM. It is closed on Sundays.
Is Riversbrook Veterinary Group Ellenbrook Green open on Saturdays?
Yes, Riversbrook Veterinary Group Ellenbrook Green is open on Saturdays. Their Saturday hours are 08:30AM to 14:00 PM.
Is Riversbrook Veterinary Group Ellenbrook Green open on Sundays?
No, Riversbrook Veterinary Group Ellenbrook Green is closed on Sundays. They operate Monday through Saturday, serving pet owners during the week and on Saturday.
How can I book an appointment at Riversbrook Veterinary Group Ellenbrook Green?
You can book an appointment online with Riversbrook Veterinary Group Ellenbrook Green via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
What services does Riversbrook Veterinary Group Ellenbrook Green offer?
Riversbrook Veterinary Group Ellenbrook Green in Ipswich offers a range of veterinary services, including Cardiology, Dental, Grooming, Microchipping, Surgery. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Does Riversbrook Veterinary Group Ellenbrook Green offer vaccinations for pets?
Yes, Riversbrook Veterinary Group Ellenbrook Green provides pet vaccination services. They offer core vaccinations for dogs and cats (like rabies, distemper, parvovirus, etc.) as well as any recommended booster shots. You can schedule your pet's vaccines during normal appointment hours at their Ipswich clinic.
Does Riversbrook Veterinary Group Ellenbrook Green offer pet dental care?
Absolutely. Riversbrook Veterinary Group Ellenbrook Green offers pet dental care services, including teeth cleanings, dental exams, and treatment of dental issues for cats and dogs. Regular dental care is part of their preventive services to keep your pet healthy.
Can I get my pet groomed at Riversbrook Veterinary Group Ellenbrook Green?
Riversbrook Veterinary Group Ellenbrook Green does offer pet grooming services in addition to medical care. You can have your dog or cat groomed (bathing, nail trims, etc.) by their professional grooming team. It’s convenient to get veterinary care and grooming in one place in Ipswich.
Do they perform spay/neuter surgeries at Riversbrook Veterinary Group Ellenbrook Green?
Riversbrook Veterinary Group Ellenbrook Green provides spaying and neutering services for pets. Their veterinary team in Ipswich has extensive experience in these routine surgical procedures. They will also guide you on post-operative care for your pet.
Can Riversbrook Veterinary Group Ellenbrook Green microchip my pet?
Yes, Riversbrook Veterinary Group Ellenbrook Green offers pet microchipping. Microchips help identify your pet if they ever get lost. The procedure is quick and can be done during a regular appointment.
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