I popped in a few days ago about enquiry and found receptionist rude. Certainly won't be registering here
Leigh
3 Dec 2024
REPORT
Always cancelling appointments, sends you to "triage" where you have to wait for a call, even if your pet is in pain or distress. Whoever owns this practice doesn't care about your pets, they only car... Read More
Always cancelling appointments, sends you to "triage" where you have to wait for a call, even if your pet is in pain or distress. Whoever owns this practice doesn't care about your pets, they only care about your money. An appointment for my parents dog tomorrow has just been cancelled, after my mum finally got the appointment after phoning 3 times! The poor little dog is in a great deal of discomfort. This practice is failing in its duty of care, and I highly recommend nobody registers their pet here. Read Less
Tracy malan
7 Jul 2021
REPORT
It is rare to meet kind caring and fair priced vets, I have struggled but for the last two years I have had exceptional service from this practice, the staff are a credit to you!
Kris
27 Jun 2019
REPORT
Great new premises with decent vets, but that’s where it ends. Awful reception staff, Abhorrent customer services skills. If you want to get treated like dirt here’s the place to come.
helen louch
20 Apr 2019
REPORT
Vet recently misdiagnosed kitten which it turned out had panleukopenia and died its presenting symptoms were of unsteady gait head on one side.pakefield vets had to put it down prognosis extremely poo... Read More
Vet recently misdiagnosed kitten which it turned out had panleukopenia and died its presenting symptoms were of unsteady gait head on one side.pakefield vets had to put it down prognosis extremely poor.paid 80quid for antibiotic for dog last yr.my son was in bits when kitten hit by car but apparantly had no consultation they rushed her in for treatment and xrays without a consent form then asked for 400quid upfront and n800 tomorrow. i have seen a pr Read Less
Sassy Hutchings
5 Jun 2018
REPORT
Professional and friendly service by reception. Helpful always. My dogs don't mind going in and have always been treated well.
charmaine woods
10 Apr 2018
REPORT
Receptionists are always friendly. Vets very knowledgeable
Leigh Roslyn
10 Apr 2018
REPORT
Fantastic vets and staff. All very caring and considerate of you and your pets needs. My boy has been very unwell recently and the care they have given him has been so brilliant. We are lucky to have ... Read More
Fantastic vets and staff. All very caring and considerate of you and your pets needs. My boy has been very unwell recently and the care they have given him has been so brilliant. We are lucky to have such a wonderful place to take our much loved pets. Read Less
John Williams
28 Mar 2018
REPORT
We had to have our dog put to sleep. And the vet and other staff where very helpful and caring. Thank you for making this as easy as you could
Angela Whittaker
28 Mar 2018
REPORT
Have used this vets for all my cats and they show all the animals nothing but love and have a passion for all animals that goes above and beyond what they have to do, we can't thank them enough for th... Read More
Have used this vets for all my cats and they show all the animals nothing but love and have a passion for all animals that goes above and beyond what they have to do, we can't thank them enough for they've done over the 18yrs or so. Keep up the good work. Read Less
Kat Holt
6 Feb 2018
REPORT
They are great with our kittens even when one of them bit them. Let her have a minute and then try again. My kitten is always calmer on the second go as they stroke her and make her feel loved by a co... Read More
They are great with our kittens even when one of them bit them. Let her have a minute and then try again. My kitten is always calmer on the second go as they stroke her and make her feel loved by a complete stranger! Read Less
Clive Smith
24 May 2017
REPORT
Great staff and great ssrvice.
syuzan syuzan
20 Jan 2017
REPORT
A car ran over my neighbor's dogs a few days ago,it was 11 o"clock in the night and they took the dogs to this vet.They advised him that 2 000 pounds would be needed if they were to care for one of th... Read More
A car ran over my neighbor's dogs a few days ago,it was 11 o"clock in the night and they took the dogs to this vet.They advised him that 2 000 pounds would be needed if they were to care for one of the dogs,if not they will put the dog down.How you can give an approximate price without doing nothing for this animal at this time !!!
Also the other dog was sent back home,they told him the dog was OK.The next morning he had to go back there with his dog and they put and that one down also because the dog had a ruptured bladder .How they didn't see that in the first place.This service is meant to be available for the animal is in desperance need for immediate assistance,but once again the only thing that drives this practice is monetary !!!Really need to look at what they stand for .BE WARNED!!! Read Less
SingaNeko UK Breeding
29 Dec 2016
REPORT
Staff is always very friendly, yet professional. Everybody is treated with respect. They have often gone above and beyond the call of duty for my pets and as a breeder as one of the worlds rarest and ... Read More
Staff is always very friendly, yet professional. Everybody is treated with respect. They have often gone above and beyond the call of duty for my pets and as a breeder as one of the worlds rarest and smallest cats I can't praise them enough. Always consulting with me about financial implications of treatment and always giving me all the options and information so that I can make an informed decision. The waiting room is welcoming, adequately heated in winter and always clean and hygienic. I have used other vets in the area including their Gorleston branch, but nobody is as friendly and welcoming as the staff at Lowestoft Vet Hospital. Read Less
Alexander G.
22 Nov 2016
REPORT
Friendly staff, short waiting time and good service. I go nowhere else with my pets
Szombati-Szabà IldikÃ
3 Oct 2016
REPORT
It is a good news, that exotic animals are accepted in this veterinary hospital. Unfortunately our pygmy hedgehog was very ill (nerve degeneration). First of all they gave him a steroid injection and... Read More
It is a good news, that exotic animals are accepted in this veterinary hospital. Unfortunately our pygmy hedgehog was very ill (nerve degeneration). First of all they gave him a steroid injection and we observed him for 2 weeks. For couple of days it seemed he is better. Finally he lost his sight as well and had less and less power to walk. To prevent for more misery we (by the vet's suggestion) decided to put him down. She made it very gentle and humanity. Few days later we've got a sympathetic letter too. Read Less
Samantha Garstang
15 Sep 2016
REPORT
I had to rush my darling Ted to the hospital on Friday afternoon, after calling for an emergency appointment. As soon as I arrived as you can imagine in a panic, the receptionist dashed through to tel... Read More
I had to rush my darling Ted to the hospital on Friday afternoon, after calling for an emergency appointment. As soon as I arrived as you can imagine in a panic, the receptionist dashed through to tell the vet we had arrived. Sergio called us through, and began to ask me the symptoms. Explaining with a shaky voice and tears Sergio took his temperature and realised he had a fever.
He whisked Ted through to commence treatment. Sergio,Tim the nurses and the whole staff team were amazing.
They kept Ted for 48 hours and looked after him as if he was there own.
We have never been seperated for so long and it was hard on Ted, and our little family not having him with us.
When we collected him on the Sunday afternoons fought to keep the tears of joy at bay.
A MAHOOSIVE THANKYOU to the entire team that took first class care of our beautiful boy.
He's home and well and bounding round the garden as normal. Playing with his 2 big sisters.
THANKYOU THANKYOU THANKYOU x Read Less
Richard longhurst
24 Nov 2013
REPORT
COST OVER 80 for a 5 minute consultation for a skin allergy and a prescription for tablets (10 day course)
Treatment seems to work but i'm sure we got ripped off - especially now I have seen the onl... Read More
COST OVER 80 for a 5 minute consultation for a skin allergy and a prescription for tablets (10 day course)
Treatment seems to work but i'm sure we got ripped off - especially now I have seen the online price of these pills (less than 1)
Read Less
I popped in a few days ago about enquiry and found receptionist rude. Certainly won't be registering here
Leigh
3 Dec 2024
REPORT
☆☆☆☆☆
REPORT
Always cancelling appointments, sends you to "triage" where you have to wait for a call, even if your pet is in pain or distress. Whoever owns this practice doesn't care about your pets, they only car... Read More
Always cancelling appointments, sends you to "triage" where you have to wait for a call, even if your pet is in pain or distress. Whoever owns this practice doesn't care about your pets, they only care about your money. An appointment for my parents dog tomorrow has just been cancelled, after my mum finally got the appointment after phoning 3 times! The poor little dog is in a great deal of discomfort. This practice is failing in its duty of care, and I highly recommend nobody registers their pet here. Read Less
Tracy malan
7 Jul 2021
REPORT
☆☆☆☆☆
REPORT
It is rare to meet kind caring and fair priced vets, I have struggled but for the last two years I have had exceptional service from this practice, the staff are a credit to you!
Kris
27 Jun 2019
REPORT
☆☆☆☆☆
REPORT
Great new premises with decent vets, but that’s where it ends. Awful reception staff, Abhorrent customer services skills. If you want to get treated like dirt here’s the place to come.
helen louch
20 Apr 2019
REPORT
☆☆☆☆☆
REPORT
Vet recently misdiagnosed kitten which it turned out had panleukopenia and died its presenting symptoms were of unsteady gait head on one side.pakefield vets had to put it down prognosis extremely poo... Read More
Vet recently misdiagnosed kitten which it turned out had panleukopenia and died its presenting symptoms were of unsteady gait head on one side.pakefield vets had to put it down prognosis extremely poor.paid 80quid for antibiotic for dog last yr.my son was in bits when kitten hit by car but apparantly had no consultation they rushed her in for treatment and xrays without a consent form then asked for 400quid upfront and n800 tomorrow. i have seen a pr Read Less
Sassy Hutchings
5 Jun 2018
REPORT
☆☆☆☆☆
REPORT
Professional and friendly service by reception. Helpful always. My dogs don't mind going in and have always been treated well.
charmaine woods
10 Apr 2018
REPORT
☆☆☆☆☆
REPORT
Receptionists are always friendly. Vets very knowledgeable
Leigh Roslyn
10 Apr 2018
REPORT
☆☆☆☆☆
REPORT
Fantastic vets and staff. All very caring and considerate of you and your pets needs. My boy has been very unwell recently and the care they have given him has been so brilliant. We are lucky to have ... Read More
Fantastic vets and staff. All very caring and considerate of you and your pets needs. My boy has been very unwell recently and the care they have given him has been so brilliant. We are lucky to have such a wonderful place to take our much loved pets. Read Less
John Williams
28 Mar 2018
REPORT
☆☆☆☆☆
REPORT
We had to have our dog put to sleep. And the vet and other staff where very helpful and caring. Thank you for making this as easy as you could
Angela Whittaker
28 Mar 2018
REPORT
☆☆☆☆☆
REPORT
Have used this vets for all my cats and they show all the animals nothing but love and have a passion for all animals that goes above and beyond what they have to do, we can't thank them enough for th... Read More
Have used this vets for all my cats and they show all the animals nothing but love and have a passion for all animals that goes above and beyond what they have to do, we can't thank them enough for they've done over the 18yrs or so. Keep up the good work. Read Less
Kat Holt
6 Feb 2018
REPORT
☆☆☆☆☆
REPORT
They are great with our kittens even when one of them bit them. Let her have a minute and then try again. My kitten is always calmer on the second go as they stroke her and make her feel loved by a co... Read More
They are great with our kittens even when one of them bit them. Let her have a minute and then try again. My kitten is always calmer on the second go as they stroke her and make her feel loved by a complete stranger! Read Less
Clive Smith
24 May 2017
REPORT
☆☆☆☆☆
REPORT
Great staff and great ssrvice.
syuzan syuzan
20 Jan 2017
REPORT
☆☆☆☆☆
REPORT
A car ran over my neighbor's dogs a few days ago,it was 11 o"clock in the night and they took the dogs to this vet.They advised him that 2 000 pounds would be needed if they were to care for one of th... Read More
A car ran over my neighbor's dogs a few days ago,it was 11 o"clock in the night and they took the dogs to this vet.They advised him that 2 000 pounds would be needed if they were to care for one of the dogs,if not they will put the dog down.How you can give an approximate price without doing nothing for this animal at this time !!!
Also the other dog was sent back home,they told him the dog was OK.The next morning he had to go back there with his dog and they put and that one down also because the dog had a ruptured bladder .How they didn't see that in the first place.This service is meant to be available for the animal is in desperance need for immediate assistance,but once again the only thing that drives this practice is monetary !!!Really need to look at what they stand for .BE WARNED!!! Read Less
SingaNeko UK Breeding
29 Dec 2016
REPORT
☆☆☆☆☆
REPORT
Staff is always very friendly, yet professional. Everybody is treated with respect. They have often gone above and beyond the call of duty for my pets and as a breeder as one of the worlds rarest and ... Read More
Staff is always very friendly, yet professional. Everybody is treated with respect. They have often gone above and beyond the call of duty for my pets and as a breeder as one of the worlds rarest and smallest cats I can't praise them enough. Always consulting with me about financial implications of treatment and always giving me all the options and information so that I can make an informed decision. The waiting room is welcoming, adequately heated in winter and always clean and hygienic. I have used other vets in the area including their Gorleston branch, but nobody is as friendly and welcoming as the staff at Lowestoft Vet Hospital. Read Less
Alexander G.
22 Nov 2016
REPORT
☆☆☆☆☆
REPORT
Friendly staff, short waiting time and good service. I go nowhere else with my pets
Szombati-Szabà IldikÃ
3 Oct 2016
REPORT
☆☆☆☆☆
REPORT
It is a good news, that exotic animals are accepted in this veterinary hospital. Unfortunately our pygmy hedgehog was very ill (nerve degeneration). First of all they gave him a steroid injection and... Read More
It is a good news, that exotic animals are accepted in this veterinary hospital. Unfortunately our pygmy hedgehog was very ill (nerve degeneration). First of all they gave him a steroid injection and we observed him for 2 weeks. For couple of days it seemed he is better. Finally he lost his sight as well and had less and less power to walk. To prevent for more misery we (by the vet's suggestion) decided to put him down. She made it very gentle and humanity. Few days later we've got a sympathetic letter too. Read Less
Samantha Garstang
15 Sep 2016
REPORT
☆☆☆☆☆
REPORT
I had to rush my darling Ted to the hospital on Friday afternoon, after calling for an emergency appointment. As soon as I arrived as you can imagine in a panic, the receptionist dashed through to tel... Read More
I had to rush my darling Ted to the hospital on Friday afternoon, after calling for an emergency appointment. As soon as I arrived as you can imagine in a panic, the receptionist dashed through to tell the vet we had arrived. Sergio called us through, and began to ask me the symptoms. Explaining with a shaky voice and tears Sergio took his temperature and realised he had a fever.
He whisked Ted through to commence treatment. Sergio,Tim the nurses and the whole staff team were amazing.
They kept Ted for 48 hours and looked after him as if he was there own.
We have never been seperated for so long and it was hard on Ted, and our little family not having him with us.
When we collected him on the Sunday afternoons fought to keep the tears of joy at bay.
A MAHOOSIVE THANKYOU to the entire team that took first class care of our beautiful boy.
He's home and well and bounding round the garden as normal. Playing with his 2 big sisters.
THANKYOU THANKYOU THANKYOU x Read Less
Richard longhurst
24 Nov 2013
REPORT
☆☆☆☆☆
REPORT
COST OVER 80 for a 5 minute consultation for a skin allergy and a prescription for tablets (10 day course)
Treatment seems to work but i'm sure we got ripped off - especially now I have seen the onl... Read More
COST OVER 80 for a 5 minute consultation for a skin allergy and a prescription for tablets (10 day course)
Treatment seems to work but i'm sure we got ripped off - especially now I have seen the online price of these pills (less than 1)
Read Less
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