Fromus Veterinary Group
Saxmundham, Suffolk
General Info
CVS Group Plc is one of the leading veterinary services providers in the UK and owns more than 300 veterinary surgeries throughout England, Scotland and Wales. These surgeries include three locations which are wholly referral practices providing first class specialist treatment, It also operates 5 laboratories performing diagnostics services for the veterinary industry and 4 pet crematoria. The Group also includes Animed Direct, an online store selling medicines, pet food and other animal related products.
Our vision is to continue to be the most comprehensive and integrated provider of veterinary services to animal owners in the UK whilst providing a growing return to our shareholders.
We aim to achieve this by:
Providing high quality clinical care for animals and excellent customer service to their owners.
Meeting all of our customers’ veterinary needs.
Building on our strengths to provide services to other veterinary practices.
Expanding our business through acquisitions
Our vision is to continue to be the most comprehensive and integrated provider of veterinary services to animal owners in the UK whilst providing a growing return to our shareholders.
We aim to achieve this by:
Providing high quality clinical care for animals and excellent customer service to their owners.
Meeting all of our customers’ veterinary needs.
Building on our strengths to provide services to other veterinary practices.
Expanding our business through acquisitions
Team
Rosemary Barker
Veterinarian
Ama Groza
Veterinarian
Andrew Soutar
Veterinarian
Lucy Berry
Nurse
Lucy Crisp
Nurse
Bronwyn Nicholls
Nurse
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Reviews
Julia
11 Apr 2024
REPORT
Have used this practice for 19 years and have never been treated so badly as this afternoon.
Prices have gone up a lot since the takeover by CVS but that has not bothered me, what I am utterly shocked...
Have used this practice for 19 years and have never been treated so badly as this afternoon.
Prices have gone up a lot since the takeover by CVS but that has not bothered me, what I am utterly shocked by was the appalling service I received today.
I was asked to bring in my aged cat in order to get flea treatment for my 3 cats, no problem with that, they chose the time I was there on the dot.
The wait went on and on and my boy was getting distressed he's 16+ and can only hold his wee for so long. I asked if they could allow him to use a litter tray at which point the receptionist was dismissive, rude, surly and extremely uncaring and unhelpful taking the time to complain in my general direction about her working conditions and the lack of veterinary staff.
When I said I'd find a vet elsewhere as my cat was getting too distressed to wait over 35mins with no end in sight.
The receptionist then thought it appropriate to shout across the waiting room that I owed them money for the invoice, for flea treatment which they had not given me as they were unable to provide anyone to look at my cat.
I have made a formal complaint, this behaviour is unacceptable. For all the policies on Zero Tolerance for bad behaviour towards staff, which I totally support, they forgot to mention to this member of staff that clients and animals deserve a modicum of respect also.
If you are in this area I'd use one of the few still independent vets around and about.
Sorry Fromus but your staff have totally let you down today.
Steve Barker
13 Jul 2018
REPORT
Sadly only with them for a short time as our two Yorkies were very ill, but even so they were absolutely brilliant, very caring and sympathetic. If I do ever have another pet I wouldn't hesitate to re...
Sadly only with them for a short time as our two Yorkies were very ill, but even so they were absolutely brilliant, very caring and sympathetic. If I do ever have another pet I wouldn't hesitate to register with them again.
Rozanne Bryant
13 Jun 2018
REPORT
Have always been very pleased with service we have received, my dog loves going there!
Carol Bird
8 Jun 2018
REPORT
Took my dog stig for a pedicure we were both treated very well staff very nice
Chris Church
29 Apr 2018
REPORT
Helpful staff very friendly great service
Chris Barclay
7 Mar 2018
REPORT
Okay vets. Not a lot of continuity of care over longer periods of time but the young vets I have encountered have all been king and competent.
Andrea Gwinnett
1 Nov 2017
REPORT
Helpful and kind staff, nearly always able to have a appointment the same day
ken church
29 Aug 2017
REPORT
They are good with the dogs and they make you feel good about taking your pet there
Sarah HUNT
4 Aug 2017
REPORT
I rescued a wounded bat on the 3 August 2017 the vets were wonderful. Their concern for the little creatures welfare was amazing as was the customer care. The vet took the time and trouble to phone an...
I rescued a wounded bat on the 3 August 2017 the vets were wonderful. Their concern for the little creatures welfare was amazing as was the customer care. The vet took the time and trouble to phone and let me know that they had to put the bat down this went beyond the call of duty. thank you so much for your help. I would highly recommend this veterinary group. Sarah Hunt
Mull Fail
1 Apr 2017
REPORT
Very good local vets.
Renata Langford
27 Mar 2017
REPORT
I had to have my beloved rescue cat put to sleep today. The vet could not have been kinder. However, the receptionist was disinterested and, frankly, rude.
wearetopcats
16 Feb 2017
REPORT
--
26 Oct 2016
REPORT
One or two very nice staff members among some who are unpleasant.
Ann Hadlow
13 Oct 2016
REPORT
Having moved to the area last year with two dogs, I registered with this vets and have received help, advice, co-operation and exceptional service from knowledgeable, kind and helpful staff. Very happ...
Having moved to the area last year with two dogs, I registered with this vets and have received help, advice, co-operation and exceptional service from knowledgeable, kind and helpful staff. Very happy that we found a good vet practice for our pets.
Lyn Jackson
11 Sep 2016
REPORT
My 7 month puppy fell ill on the day I was flying out to Canada for two weeks. My niece who was dog sitting for me at the time got great support through his illness. The practice kept me informed on...
My 7 month puppy fell ill on the day I was flying out to Canada for two weeks. My niece who was dog sitting for me at the time got great support through his illness. The practice kept me informed on his progress which really helped to set my mind at rest. They were also very efficient on processing the insurance paperwork on my return.
Simon Oakley
25 Jun 2016
REPORT
Very friendly and knowledgeable staff. We never have to wait long for an appointment, often we can get one the same day as phoning.
Photo Gallery
Book an Appointment
Online booking unavailable
Please call
01728 602599
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
Popular Hours
6a
12p
6p
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Closed on {{popularHourDay.text}}
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CLAIM IT HEREIncorrect information? Let us know
Fromus Veterinary Group
Saxmundham, Suffolk
Book an Appointment
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General Info
CVS Group Plc is one of the leading veterinary services providers in the UK and owns more than 300 veterinary surgeries throughout England, Scotland and Wales. These surgeries include three locations which are wholly referral practices providing first class specialist treatment, It also operates 5 laboratories performing diagnostics services for the veterinary industry and 4 pet crematoria. The Group also includes Animed Direct, an online store selling medicines, pet food and other animal related products.
Our vision is to continue to be the most comprehensive and integrated provider of veterinary services to animal owners in the UK whilst providing a growing return to our shareholders.
We aim to achieve this by:
Providing high quality clinical care for animals and excellent customer service to their owners.
Meeting all of our customers’ veterinary needs.
Building on our strengths to provide services to other veterinary practices.
Expanding our business through acquisitions
Our vision is to continue to be the most comprehensive and integrated provider of veterinary services to animal owners in the UK whilst providing a growing return to our shareholders.
We aim to achieve this by:
Providing high quality clinical care for animals and excellent customer service to their owners.
Meeting all of our customers’ veterinary needs.
Building on our strengths to provide services to other veterinary practices.
Expanding our business through acquisitions
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Team
Rosemary Barker
Veterinarian
Ama Groza
Veterinarian
Andrew Soutar
Veterinarian
Lucy Berry
Nurse
Lucy Crisp
Nurse
Bronwyn Nicholls
Nurse
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Julia
11 Apr 2024
Have used this practice for 19 years and have never been treated so badly as this afternoon.
Prices have gone up a lot since the takeover by CVS but that has not bothered me, what I am utterly shocked...
Have used this practice for 19 years and have never been treated so badly as this afternoon.
Prices have gone up a lot since the takeover by CVS but that has not bothered me, what I am utterly shocked by was the appalling service I received today.
I was asked to bring in my aged cat in order to get flea treatment for my 3 cats, no problem with that, they chose the time I was there on the dot.
The wait went on and on and my boy was getting distressed he's 16+ and can only hold his wee for so long. I asked if they could allow him to use a litter tray at which point the receptionist was dismissive, rude, surly and extremely uncaring and unhelpful taking the time to complain in my general direction about her working conditions and the lack of veterinary staff.
When I said I'd find a vet elsewhere as my cat was getting too distressed to wait over 35mins with no end in sight.
The receptionist then thought it appropriate to shout across the waiting room that I owed them money for the invoice, for flea treatment which they had not given me as they were unable to provide anyone to look at my cat.
I have made a formal complaint, this behaviour is unacceptable. For all the policies on Zero Tolerance for bad behaviour towards staff, which I totally support, they forgot to mention to this member of staff that clients and animals deserve a modicum of respect also.
If you are in this area I'd use one of the few still independent vets around and about.
Sorry Fromus but your staff have totally let you down today.
Steve Barker
13 Jul 2018
Sadly only with them for a short time as our two Yorkies were very ill, but even so they were absolutely brilliant, very caring and sympathetic. If I do ever have another pet I wouldn't hesitate to re...
Sadly only with them for a short time as our two Yorkies were very ill, but even so they were absolutely brilliant, very caring and sympathetic. If I do ever have another pet I wouldn't hesitate to register with them again.
Rozanne Bryant
13 Jun 2018
Have always been very pleased with service we have received, my dog loves going there!
Carol Bird
8 Jun 2018
Took my dog stig for a pedicure we were both treated very well staff very nice
Chris Church
29 Apr 2018
Helpful staff very friendly great service
Chris Barclay
7 Mar 2018
Okay vets. Not a lot of continuity of care over longer periods of time but the young vets I have encountered have all been king and competent.
Andrea Gwinnett
1 Nov 2017
Helpful and kind staff, nearly always able to have a appointment the same day
ken church
29 Aug 2017
They are good with the dogs and they make you feel good about taking your pet there
Sarah HUNT
4 Aug 2017
I rescued a wounded bat on the 3 August 2017 the vets were wonderful. Their concern for the little creatures welfare was amazing as was the customer care. The vet took the time and trouble to phone an...
I rescued a wounded bat on the 3 August 2017 the vets were wonderful. Their concern for the little creatures welfare was amazing as was the customer care. The vet took the time and trouble to phone and let me know that they had to put the bat down this went beyond the call of duty. thank you so much for your help. I would highly recommend this veterinary group. Sarah Hunt
Mull Fail
1 Apr 2017
Very good local vets.
Renata Langford
27 Mar 2017
I had to have my beloved rescue cat put to sleep today. The vet could not have been kinder. However, the receptionist was disinterested and, frankly, rude.
wearetopcats
16 Feb 2017
--
26 Oct 2016
One or two very nice staff members among some who are unpleasant.
Ann Hadlow
13 Oct 2016
Having moved to the area last year with two dogs, I registered with this vets and have received help, advice, co-operation and exceptional service from knowledgeable, kind and helpful staff. Very happ...
Having moved to the area last year with two dogs, I registered with this vets and have received help, advice, co-operation and exceptional service from knowledgeable, kind and helpful staff. Very happy that we found a good vet practice for our pets.
Lyn Jackson
11 Sep 2016
My 7 month puppy fell ill on the day I was flying out to Canada for two weeks. My niece who was dog sitting for me at the time got great support through his illness. The practice kept me informed on...
My 7 month puppy fell ill on the day I was flying out to Canada for two weeks. My niece who was dog sitting for me at the time got great support through his illness. The practice kept me informed on his progress which really helped to set my mind at rest. They were also very efficient on processing the insurance paperwork on my return.
Simon Oakley
25 Jun 2016
Very friendly and knowledgeable staff. We never have to wait long for an appointment, often we can get one the same day as phoning.
Photo Gallery
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Is this your business?
CLAIM IT HEREIncorrect information? Let us know