Fromus Veterinary Group Saxmundham emerged to address the changing requirements of Saxmundham's companion animals by providing routine and advanced veterinary services. Residents of Saxmundham who own pets frequently seek assistance from Fromus Veterinary Group Saxmundham when faced with intricate medical situations including chronic disease management mobility problems and sudden injuries. Throughout the treatment process the clinic ensures consistent care delivery while maintaining robust communication. The team showcases its expertise by delivering personalized treatments that range from essential wellness exams and parasite control to advanced diagnostics and surgical interventions. A multitude of pet owners value the integrated methodology that encompasses both preventive healthcare measures and responsive medical treatment. Fromus Veterinary Group Saxmundham's strategic position combined with its enduring community presence makes it a leading pet healthcare provider in Saxmundham. The clinic meticulously manages appointments to demonstrate its dedication to both patients and staff. The clinic functions as a dependable support entity for families throughout Saxmundham and Suffolk by focusing on educational outreach, preventive care, and compassionate veterinary service provision. The clinic remains an essential support network for families throughout Saxmundham and the broader Suffolk area by focusing on educational initiatives and preventive care alongside compassionate veterinary service delivery. The clinic persists as a supportive resource for families throughout Saxmundham and the wider Suffolk area by focusing on education prevention and compassionate veterinary service delivery. A supportive resource for Saxmundham families and the broader Suffolk region the clinic remains active as it delivers compassionate veterinary service while emphasizing education and prevention. Families from Saxmundham and the broader Suffolk area find ongoing support at the clinic which focuses on educational initiatives, preventive care, and compassionate veterinary service delivery. Families throughout Saxmundham and the broader Suffolk area find ongoing support from the clinic which remains a dependable resource by focusing on education prevention and compassionate veterinary service delivery. The clinic remains a dependable resource for families throughout Saxmundham and the wider Suffolk area while it focuses on delivering compassionate veterinary services and promoting both education and prevention.
Have used this practice for 19 years and have never been treated so badly as this afternoon.
Prices have gone up a lot since the takeover by CVS but that has not bothered me, what I am utterly shocked... Read More
Have used this practice for 19 years and have never been treated so badly as this afternoon.
Prices have gone up a lot since the takeover by CVS but that has not bothered me, what I am utterly shocked by was the appalling service I received today.
I was asked to bring in my aged cat in order to get flea treatment for my 3 cats, no problem with that, they chose the time I was there on the dot.
The wait went on and on and my boy was getting distressed he's 16+ and can only hold his wee for so long. I asked if they could allow him to use a litter tray at which point the receptionist was dismissive, rude, surly and extremely uncaring and unhelpful taking the time to complain in my general direction about her working conditions and the lack of veterinary staff.
When I said I'd find a vet elsewhere as my cat was getting too distressed to wait over 35mins with no end in sight.
The receptionist then thought it appropriate to shout across the waiting room that I owed them money for the invoice, for flea treatment which they had not given me as they were unable to provide anyone to look at my cat.
I have made a formal complaint, this behaviour is unacceptable. For all the policies on Zero Tolerance for bad behaviour towards staff, which I totally support, they forgot to mention to this member of staff that clients and animals deserve a modicum of respect also.
If you are in this area I'd use one of the few still independent vets around and about.
Sorry Fromus but your staff have totally let you down today. Read Less
Steve Barker
13 Jul 2018
REPORT
Sadly only with them for a short time as our two Yorkies were very ill, but even so they were absolutely brilliant, very caring and sympathetic. If I do ever have another pet I wouldn't hesitate to re... Read More
Sadly only with them for a short time as our two Yorkies were very ill, but even so they were absolutely brilliant, very caring and sympathetic. If I do ever have another pet I wouldn't hesitate to register with them again. Read Less
Rozanne Bryant
13 Jun 2018
REPORT
Have always been very pleased with service we have received, my dog loves going there!
Carol Bird
8 Jun 2018
REPORT
Took my dog stig for a pedicure we were both treated very well staff very nice
Chris Church
29 Apr 2018
REPORT
Helpful staff very friendly great service
Chris Barclay
7 Mar 2018
REPORT
Okay vets. Not a lot of continuity of care over longer periods of time but the young vets I have encountered have all been king and competent.
Andrea Gwinnett
1 Nov 2017
REPORT
Helpful and kind staff, nearly always able to have a appointment the same day
ken church
29 Aug 2017
REPORT
They are good with the dogs and they make you feel good about taking your pet there
Sarah HUNT
4 Aug 2017
REPORT
I rescued a wounded bat on the 3 August 2017 the vets were wonderful. Their concern for the little creatures welfare was amazing as was the customer care. The vet took the time and trouble to phone an... Read More
I rescued a wounded bat on the 3 August 2017 the vets were wonderful. Their concern for the little creatures welfare was amazing as was the customer care. The vet took the time and trouble to phone and let me know that they had to put the bat down this went beyond the call of duty. thank you so much for your help. I would highly recommend this veterinary group. Sarah Hunt Read Less
Mull Fail
1 Apr 2017
REPORT
Very good local vets.
Renata Langford
27 Mar 2017
REPORT
I had to have my beloved rescue cat put to sleep today. The vet could not have been kinder. However, the receptionist was disinterested and, frankly, rude.
wearetopcats
16 Feb 2017
REPORT
--
26 Oct 2016
REPORT
One or two very nice staff members among some who are unpleasant.
Ann Hadlow
13 Oct 2016
REPORT
Having moved to the area last year with two dogs, I registered with this vets and have received help, advice, co-operation and exceptional service from knowledgeable, kind and helpful staff. Very happ... Read More
Having moved to the area last year with two dogs, I registered with this vets and have received help, advice, co-operation and exceptional service from knowledgeable, kind and helpful staff. Very happy that we found a good vet practice for our pets. Read Less
Lyn Jackson
11 Sep 2016
REPORT
My 7 month puppy fell ill on the day I was flying out to Canada for two weeks. My niece who was dog sitting for me at the time got great support through his illness. The practice kept me informed on... Read More
My 7 month puppy fell ill on the day I was flying out to Canada for two weeks. My niece who was dog sitting for me at the time got great support through his illness. The practice kept me informed on his progress which really helped to set my mind at rest. They were also very efficient on processing the insurance paperwork on my return. Read Less
Simon Oakley
25 Jun 2016
REPORT
Very friendly and knowledgeable staff. We never have to wait long for an appointment, often we can get one the same day as phoning.
Fromus Veterinary Group Saxmundham emerged to address the changing requirements of Saxmundham's companion animals by providing routine and advanced veterinary services. Residents of Saxmundham who own pets frequently seek assistance from Fromus Veterinary Group Saxmundham when faced with intricate medical situations including chronic disease management mobility problems and sudden injuries. Throughout the treatment process the clinic ensures consistent care delivery while maintaining robust communication. The team showcases its expertise by delivering personalized treatments that range from essential wellness exams and parasite control to advanced diagnostics and surgical interventions. A multitude of pet owners value the integrated methodology that encompasses both preventive healthcare measures and responsive medical treatment. Fromus Veterinary Group Saxmundham's strategic position combined with its enduring community presence makes it a leading pet healthcare provider in Saxmundham. The clinic meticulously manages appointments to demonstrate its dedication to both patients and staff. The clinic functions as a dependable support entity for families throughout Saxmundham and Suffolk by focusing on educational outreach, preventive care, and compassionate veterinary service provision. The clinic remains an essential support network for families throughout Saxmundham and the broader Suffolk area by focusing on educational initiatives and preventive care alongside compassionate veterinary service delivery. The clinic persists as a supportive resource for families throughout Saxmundham and the wider Suffolk area by focusing on education prevention and compassionate veterinary service delivery. A supportive resource for Saxmundham families and the broader Suffolk region the clinic remains active as it delivers compassionate veterinary service while emphasizing education and prevention. Families from Saxmundham and the broader Suffolk area find ongoing support at the clinic which focuses on educational initiatives, preventive care, and compassionate veterinary service delivery. Families throughout Saxmundham and the broader Suffolk area find ongoing support from the clinic which remains a dependable resource by focusing on education prevention and compassionate veterinary service delivery. The clinic remains a dependable resource for families throughout Saxmundham and the wider Suffolk area while it focuses on delivering compassionate veterinary services and promoting both education and prevention.
Have used this practice for 19 years and have never been treated so badly as this afternoon.
Prices have gone up a lot since the takeover by CVS but that has not bothered me, what I am utterly shocked... Read More
Have used this practice for 19 years and have never been treated so badly as this afternoon.
Prices have gone up a lot since the takeover by CVS but that has not bothered me, what I am utterly shocked by was the appalling service I received today.
I was asked to bring in my aged cat in order to get flea treatment for my 3 cats, no problem with that, they chose the time I was there on the dot.
The wait went on and on and my boy was getting distressed he's 16+ and can only hold his wee for so long. I asked if they could allow him to use a litter tray at which point the receptionist was dismissive, rude, surly and extremely uncaring and unhelpful taking the time to complain in my general direction about her working conditions and the lack of veterinary staff.
When I said I'd find a vet elsewhere as my cat was getting too distressed to wait over 35mins with no end in sight.
The receptionist then thought it appropriate to shout across the waiting room that I owed them money for the invoice, for flea treatment which they had not given me as they were unable to provide anyone to look at my cat.
I have made a formal complaint, this behaviour is unacceptable. For all the policies on Zero Tolerance for bad behaviour towards staff, which I totally support, they forgot to mention to this member of staff that clients and animals deserve a modicum of respect also.
If you are in this area I'd use one of the few still independent vets around and about.
Sorry Fromus but your staff have totally let you down today. Read Less
Steve Barker
13 Jul 2018
REPORT
☆☆☆☆☆
REPORT
Sadly only with them for a short time as our two Yorkies were very ill, but even so they were absolutely brilliant, very caring and sympathetic. If I do ever have another pet I wouldn't hesitate to re... Read More
Sadly only with them for a short time as our two Yorkies were very ill, but even so they were absolutely brilliant, very caring and sympathetic. If I do ever have another pet I wouldn't hesitate to register with them again. Read Less
Rozanne Bryant
13 Jun 2018
REPORT
☆☆☆☆☆
REPORT
Have always been very pleased with service we have received, my dog loves going there!
Carol Bird
8 Jun 2018
REPORT
☆☆☆☆☆
REPORT
Took my dog stig for a pedicure we were both treated very well staff very nice
Chris Church
29 Apr 2018
REPORT
☆☆☆☆☆
REPORT
Helpful staff very friendly great service
Chris Barclay
7 Mar 2018
REPORT
☆☆☆☆☆
REPORT
Okay vets. Not a lot of continuity of care over longer periods of time but the young vets I have encountered have all been king and competent.
Andrea Gwinnett
1 Nov 2017
REPORT
☆☆☆☆☆
REPORT
Helpful and kind staff, nearly always able to have a appointment the same day
ken church
29 Aug 2017
REPORT
☆☆☆☆☆
REPORT
They are good with the dogs and they make you feel good about taking your pet there
Sarah HUNT
4 Aug 2017
REPORT
☆☆☆☆☆
REPORT
I rescued a wounded bat on the 3 August 2017 the vets were wonderful. Their concern for the little creatures welfare was amazing as was the customer care. The vet took the time and trouble to phone an... Read More
I rescued a wounded bat on the 3 August 2017 the vets were wonderful. Their concern for the little creatures welfare was amazing as was the customer care. The vet took the time and trouble to phone and let me know that they had to put the bat down this went beyond the call of duty. thank you so much for your help. I would highly recommend this veterinary group. Sarah Hunt Read Less
Mull Fail
1 Apr 2017
REPORT
☆☆☆☆☆
REPORT
Very good local vets.
Renata Langford
27 Mar 2017
REPORT
☆☆☆☆☆
REPORT
I had to have my beloved rescue cat put to sleep today. The vet could not have been kinder. However, the receptionist was disinterested and, frankly, rude.
wearetopcats
16 Feb 2017
REPORT
☆☆☆☆☆
REPORT
--
26 Oct 2016
REPORT
☆☆☆☆☆
REPORT
One or two very nice staff members among some who are unpleasant.
Ann Hadlow
13 Oct 2016
REPORT
☆☆☆☆☆
REPORT
Having moved to the area last year with two dogs, I registered with this vets and have received help, advice, co-operation and exceptional service from knowledgeable, kind and helpful staff. Very happ... Read More
Having moved to the area last year with two dogs, I registered with this vets and have received help, advice, co-operation and exceptional service from knowledgeable, kind and helpful staff. Very happy that we found a good vet practice for our pets. Read Less
Lyn Jackson
11 Sep 2016
REPORT
☆☆☆☆☆
REPORT
My 7 month puppy fell ill on the day I was flying out to Canada for two weeks. My niece who was dog sitting for me at the time got great support through his illness. The practice kept me informed on... Read More
My 7 month puppy fell ill on the day I was flying out to Canada for two weeks. My niece who was dog sitting for me at the time got great support through his illness. The practice kept me informed on his progress which really helped to set my mind at rest. They were also very efficient on processing the insurance paperwork on my return. Read Less
Simon Oakley
25 Jun 2016
REPORT
☆☆☆☆☆
REPORT
Very friendly and knowledgeable staff. We never have to wait long for an appointment, often we can get one the same day as phoning.