Having had my kittens spayed with this veterinary practice through a charity, I have now registered all my animals there. The reception staff are so friendly and the vet and nurses very pleasant and h... Read More
Having had my kittens spayed with this veterinary practice through a charity, I have now registered all my animals there. The reception staff are so friendly and the vet and nurses very pleasant and helpful. All staff paid my kittens attention making a fuss of them. They were not just another animal! That means a lot to me. Shame my previous vets were so money orientated and with the exception of one, seemed to have no real caring attitude. Read Less
Lesley Green
31 Aug 2020
REPORT
Wanted to charge me the consultation fee of £40 for a signature on a certificate. Money grabbing sods. I told them that was too much and I'd try somewhere else. Then got a letter from the boss sayin... Read More
Wanted to charge me the consultation fee of £40 for a signature on a certificate. Money grabbing sods. I told them that was too much and I'd try somewhere else. Then got a letter from the boss saying they didn't want my business in future. I already booked in kittens for vaccinations and just wanted them sign a certificate of entirety for my stud boy at the same time so that I could register him with the GCCF. I didn't need a consultation. Ross Kelly, the boss also wrote lies in the letter saying that I was unhappy with their services on several occasions and that was the reason they barred me. No, that is totally untrue. I never every complained about their services before. I was very happy with them. He just didn't like me going elsewhere to get my certificate signed. I went to another vet in the area and got my kittens vaccinated and my certificate signed - no charge at all for the signature. How about that! Read Less
Jean Williamson
18 Jul 2019
REPORT
I have always found the service I have received to be top rate, I only had one small issue when my Staffie was put down but all was well in the end. I would never use another vet.
Gordon Edie
9 Jul 2018
REPORT
Sorry haven’t been in touch sooner but we are still getting over the loss of our beloved Pug “Holly”
We would wish to thank your wonderful team for the compassion shown to Holly & ourselves during ver... Read More
Sorry haven’t been in touch sooner but we are still getting over the loss of our beloved Pug “Holly”
We would wish to thank your wonderful team for the compassion shown to Holly & ourselves during very a very stressful time. If you remember Holly was one of your first patients & was loved by all.
A very special thanks go to Carmen & Shelley during her last moments.
Ross,you have a great team & you should be very proud of them all
Mr & Mrs E
Needham Market Read Less
Dianna Patten
6 Jun 2018
REPORT
A superb veterinary practice. Professional, caring, helpful, friendly, knowledgeable and excellent service from ALL staff. 5* recommendation without hesitation.
horny devil, guy
14 Mar 2018
REPORT
I'm very very disappointed with the lack of help .about issues .I explained the problem many times .just failed to deal with it.seems more important in filling out claim forms.think before you take... Read More
I'm very very disappointed with the lack of help .about issues .I explained the problem many times .just failed to deal with it.seems more important in filling out claim forms.think before you take your pets here ?
Main failings was commutation. With this vet .lack of correct advice about diet needs to and even failed to send all the correct test info to my new vet I changed too..what can you say
????. Read Less
Kevin Bishop
22 Feb 2018
REPORT
Very helpful, animal focussed vet (rather than money focussed).
Highly recommended.
Emma Warren
4 Feb 2018
REPORT
Very helpful and caring people. I'm very happy taking my dog there.
AshleeDel Brame
25 Sep 2017
REPORT
Amazing service, excellent value for money. The vet spent the time with me to carefully explain my pets condition and gave me multiple options in accordance with what I could afford. Couldn't recommen... Read More
Amazing service, excellent value for money. The vet spent the time with me to carefully explain my pets condition and gave me multiple options in accordance with what I could afford. Couldn't recommend them enough! Read Less
Ryan
15 Sep 2017
REPORT
Money grabbing corporate business more concerned with revenue than Pet health.
I had all 3 of my dogs boosters and a chip done in July (Not cheap), within the same appointment they diagnosed my 3 ye... Read More
Money grabbing corporate business more concerned with revenue than Pet health.
I had all 3 of my dogs boosters and a chip done in July (Not cheap), within the same appointment they diagnosed my 3 year old dog with a minor heart murmur and advised me to book an appointment to have another listen in 2-3 months (My other vet has never heard this Murmur but I obviously listen to them and I am aware they can develop).
I phoned up to book an appointment for my female dog as she seems to have some discharge I asked if they could have a listen to the other dogs heart within the same consult (£40 for 15mins) and was shocked when she said no that would be another £40!!!!!!
To listen to a dogs heart and check a pulse would have been fully achievable within this consult time and due to their greed they have just lost a local customer. £80 for what would have been 20 minutes consulting is not acceptable, they are quoting telephone numbers here.
I fully understand business and companies having to make money but this is a clear effort to take advantage of a customer, this vet will just keep booking appointments until their all sunbathing in the Bahamas.
Any company has a duty of care towards its customers and fleecing people in this way is fully negligent by taking advantage of an owners emotions towards their Pet in a time of need.
The nurse I was speaking to had a take it or leave it attitude. Do people like this really care about your Pets??? I look to vets like I would a doctor and automatically give them my trust as they are in the business of animal health. No longer do I have that attitude towards Vets especially this practice, its seems to be a case of ''How can I extract the most from each person I encounter''. VERY SAD TO SEE!!!! Read Less
Rachel Sirett
22 May 2017
REPORT
Excellent vets. So caring . Nothing is too much trouble xxx
Macman Darrell
28 Mar 2017
REPORT
Great people ,animals first ,not money like stow vets
Peter Gregg
7 Feb 2017
REPORT
Excellent, staff are always super friendly and care about the pet first, money later
Craig Soames
6 Feb 2017
REPORT
Very friendly... With follow up courtesy calls. My 2 cats always come out happy. :)
Anthea Doughty
1 Feb 2017
REPORT
Excellent veterinary practice - great team of friendly, efficient, professional and helpful people from the vets to the nurses and receptionists. Nothing is ever too much trouble.
Ben Figg
24 Dec 2016
REPORT
Cedarwood vets provide an excellent service and do a very good job in helping us care for our dog in the best possible way. I would highly recommend them.
Simon Arnold
19 Nov 2016
REPORT
My dog loves going to this vets! A happy dog means a happy dog owner.
Liam Sands
3 Jun 2016
REPORT
Lovely place, very welcoming staff, and Carmen the vet who I've met on two occasions has been absolutely fantastic with my dog. Can't fault them :)
Shelley-Ashley Chittock
30 May 2016
REPORT
Absolutely fantastic vets. Staff are amazing and always so friendly. Just also like to say that last week we had our continental giant bunny put to sleep and a few days later we received a card in the... Read More
Absolutely fantastic vets. Staff are amazing and always so friendly. Just also like to say that last week we had our continental giant bunny put to sleep and a few days later we received a card in the post saying how sorry and they were thinking of us at such a sad time... Priceless and so thoughtful Read Less
Lucy Maddock
13 Feb 2016
REPORT
Brilliant service. Staff who care for pets and owners. Best I've ever known. Really really recommend.
Jane Parkinson
18 Dec 2015
REPORT
Wouldn't go anywhere else. My old Lab went over the Rainbow Bridge earlier this week and thanks to the amazing service he recieved in previous years and from the vet who attended him for the last tim... Read More
Wouldn't go anywhere else. My old Lab went over the Rainbow Bridge earlier this week and thanks to the amazing service he recieved in previous years and from the vet who attended him for the last time, he was able to go to sleep with dignity,at home, where he felt safe. Read Less
Hannah Coleman
15 Dec 2015
REPORT
We have been taking our animals to Cedarwood vets since the beginning and every time they have delivered a professional and caring environment. The staff are friendly and welcoming and I would recomme... Read More
We have been taking our animals to Cedarwood vets since the beginning and every time they have delivered a professional and caring environment. The staff are friendly and welcoming and I would recommend them to anyone living in the local area. We will continue to use them for many years to come. Definitely worth 5 stars!! Read Less
Debbie Hawkins-brown
15 Dec 2015
REPORT
I have used them from the very start, and have always found them helpful and caring. Defiantly a 5star vets.
Daniel Hodges
2 Dec 2015
REPORT
Warm, friendly staff. very caring towards pets & owners. I have two dogs who have both been given expert Care. It was reassuring To know that were in such good hands.
Hazel Smith-howell
27 Oct 2015
REPORT
Words cannot describe the service and such thoughtfulness I received when I sadly said goodbye to my old Labrador. I highly recommend the practice for all types of care and treatment and with such fri... Read More
Words cannot describe the service and such thoughtfulness I received when I sadly said goodbye to my old Labrador. I highly recommend the practice for all types of care and treatment and with such friendly staff makes the visit so much more easier for owner and pet Read Less
Paula Hollings
14 Aug 2015
REPORT
Cedarwood vets have been brilliant with my new puppy Luna. Luna was our first family dog and the help and advice that they gave us was really helpful. Luna has had an operation since we have had he... Read More
Cedarwood vets have been brilliant with my new puppy Luna. Luna was our first family dog and the help and advice that they gave us was really helpful. Luna has had an operation since we have had her and the quality of care was excellent. Luna loves being weighed each time she goes and the doggy treats are always welcome.
Reception staff are very friendly and really helpful.
Good range of dog food and equipment for sale as well which is handy.
Luna is a member of their pet plan and for a monthly fee receives all her worm and flee treatment as well as her yearly boasters including kennel cough and free nurse consultations and 10% of all products that can be brought in the surgery. Read Less
Julie Ward
14 Aug 2015
REPORT
Cedarwood vet's are the only place I would take my pet's. Brilliant service. Compassionate people. Been with them since they opened and have never had any problems or doubts.
Lois Pugh
26 Jul 2015
REPORT
Been using Cedarwoods since they opened. Cannot fault the staff or treatment in any way which shows as both our dogs pull to get into the reception on every visit !!
Maria Anne Davey
10 Feb 2015
REPORT
Kind, caring and very friendly staff, nothing is too much trouble, also care for the owners as much as the pets
Claire Foreman
16 Jun 2014
REPORT
Fantastically friendly, helpful & compassionate vets, nurses and reception staff (you're quite good - from my 5yr old!), always run through information thoroughly, advising on treatment options to sui... Read More
Fantastically friendly, helpful & compassionate vets, nurses and reception staff (you're quite good - from my 5yr old!), always run through information thoroughly, advising on treatment options to suit :-) Read Less
Having had my kittens spayed with this veterinary practice through a charity, I have now registered all my animals there. The reception staff are so friendly and the vet and nurses very pleasant and h... Read More
Having had my kittens spayed with this veterinary practice through a charity, I have now registered all my animals there. The reception staff are so friendly and the vet and nurses very pleasant and helpful. All staff paid my kittens attention making a fuss of them. They were not just another animal! That means a lot to me. Shame my previous vets were so money orientated and with the exception of one, seemed to have no real caring attitude. Read Less
Lesley Green
31 Aug 2020
REPORT
☆☆☆☆☆
REPORT
Wanted to charge me the consultation fee of £40 for a signature on a certificate. Money grabbing sods. I told them that was too much and I'd try somewhere else. Then got a letter from the boss sayin... Read More
Wanted to charge me the consultation fee of £40 for a signature on a certificate. Money grabbing sods. I told them that was too much and I'd try somewhere else. Then got a letter from the boss saying they didn't want my business in future. I already booked in kittens for vaccinations and just wanted them sign a certificate of entirety for my stud boy at the same time so that I could register him with the GCCF. I didn't need a consultation. Ross Kelly, the boss also wrote lies in the letter saying that I was unhappy with their services on several occasions and that was the reason they barred me. No, that is totally untrue. I never every complained about their services before. I was very happy with them. He just didn't like me going elsewhere to get my certificate signed. I went to another vet in the area and got my kittens vaccinated and my certificate signed - no charge at all for the signature. How about that! Read Less
Jean Williamson
18 Jul 2019
REPORT
☆☆☆☆☆
REPORT
I have always found the service I have received to be top rate, I only had one small issue when my Staffie was put down but all was well in the end. I would never use another vet.
Gordon Edie
9 Jul 2018
REPORT
☆☆☆☆☆
REPORT
Sorry haven’t been in touch sooner but we are still getting over the loss of our beloved Pug “Holly”
We would wish to thank your wonderful team for the compassion shown to Holly & ourselves during ver... Read More
Sorry haven’t been in touch sooner but we are still getting over the loss of our beloved Pug “Holly”
We would wish to thank your wonderful team for the compassion shown to Holly & ourselves during very a very stressful time. If you remember Holly was one of your first patients & was loved by all.
A very special thanks go to Carmen & Shelley during her last moments.
Ross,you have a great team & you should be very proud of them all
Mr & Mrs E
Needham Market Read Less
Dianna Patten
6 Jun 2018
REPORT
☆☆☆☆☆
REPORT
A superb veterinary practice. Professional, caring, helpful, friendly, knowledgeable and excellent service from ALL staff. 5* recommendation without hesitation.
horny devil, guy
14 Mar 2018
REPORT
☆☆☆☆☆
REPORT
I'm very very disappointed with the lack of help .about issues .I explained the problem many times .just failed to deal with it.seems more important in filling out claim forms.think before you take... Read More
I'm very very disappointed with the lack of help .about issues .I explained the problem many times .just failed to deal with it.seems more important in filling out claim forms.think before you take your pets here ?
Main failings was commutation. With this vet .lack of correct advice about diet needs to and even failed to send all the correct test info to my new vet I changed too..what can you say
????. Read Less
Kevin Bishop
22 Feb 2018
REPORT
☆☆☆☆☆
REPORT
Very helpful, animal focussed vet (rather than money focussed).
Highly recommended.
Emma Warren
4 Feb 2018
REPORT
☆☆☆☆☆
REPORT
Very helpful and caring people. I'm very happy taking my dog there.
AshleeDel Brame
25 Sep 2017
REPORT
☆☆☆☆☆
REPORT
Amazing service, excellent value for money. The vet spent the time with me to carefully explain my pets condition and gave me multiple options in accordance with what I could afford. Couldn't recommen... Read More
Amazing service, excellent value for money. The vet spent the time with me to carefully explain my pets condition and gave me multiple options in accordance with what I could afford. Couldn't recommend them enough! Read Less
Ryan
15 Sep 2017
REPORT
☆☆☆☆☆
REPORT
Money grabbing corporate business more concerned with revenue than Pet health.
I had all 3 of my dogs boosters and a chip done in July (Not cheap), within the same appointment they diagnosed my 3 ye... Read More
Money grabbing corporate business more concerned with revenue than Pet health.
I had all 3 of my dogs boosters and a chip done in July (Not cheap), within the same appointment they diagnosed my 3 year old dog with a minor heart murmur and advised me to book an appointment to have another listen in 2-3 months (My other vet has never heard this Murmur but I obviously listen to them and I am aware they can develop).
I phoned up to book an appointment for my female dog as she seems to have some discharge I asked if they could have a listen to the other dogs heart within the same consult (£40 for 15mins) and was shocked when she said no that would be another £40!!!!!!
To listen to a dogs heart and check a pulse would have been fully achievable within this consult time and due to their greed they have just lost a local customer. £80 for what would have been 20 minutes consulting is not acceptable, they are quoting telephone numbers here.
I fully understand business and companies having to make money but this is a clear effort to take advantage of a customer, this vet will just keep booking appointments until their all sunbathing in the Bahamas.
Any company has a duty of care towards its customers and fleecing people in this way is fully negligent by taking advantage of an owners emotions towards their Pet in a time of need.
The nurse I was speaking to had a take it or leave it attitude. Do people like this really care about your Pets??? I look to vets like I would a doctor and automatically give them my trust as they are in the business of animal health. No longer do I have that attitude towards Vets especially this practice, its seems to be a case of ''How can I extract the most from each person I encounter''. VERY SAD TO SEE!!!! Read Less
Rachel Sirett
22 May 2017
REPORT
☆☆☆☆☆
REPORT
Excellent vets. So caring . Nothing is too much trouble xxx
Macman Darrell
28 Mar 2017
REPORT
☆☆☆☆☆
REPORT
Great people ,animals first ,not money like stow vets
Peter Gregg
7 Feb 2017
REPORT
☆☆☆☆☆
REPORT
Excellent, staff are always super friendly and care about the pet first, money later
Craig Soames
6 Feb 2017
REPORT
☆☆☆☆☆
REPORT
Very friendly... With follow up courtesy calls. My 2 cats always come out happy. :)
Anthea Doughty
1 Feb 2017
REPORT
☆☆☆☆☆
REPORT
Excellent veterinary practice - great team of friendly, efficient, professional and helpful people from the vets to the nurses and receptionists. Nothing is ever too much trouble.
Ben Figg
24 Dec 2016
REPORT
☆☆☆☆☆
REPORT
Cedarwood vets provide an excellent service and do a very good job in helping us care for our dog in the best possible way. I would highly recommend them.
Simon Arnold
19 Nov 2016
REPORT
☆☆☆☆☆
REPORT
My dog loves going to this vets! A happy dog means a happy dog owner.
Liam Sands
3 Jun 2016
REPORT
☆☆☆☆☆
REPORT
Lovely place, very welcoming staff, and Carmen the vet who I've met on two occasions has been absolutely fantastic with my dog. Can't fault them :)
Shelley-Ashley Chittock
30 May 2016
REPORT
☆☆☆☆☆
REPORT
Absolutely fantastic vets. Staff are amazing and always so friendly. Just also like to say that last week we had our continental giant bunny put to sleep and a few days later we received a card in the... Read More
Absolutely fantastic vets. Staff are amazing and always so friendly. Just also like to say that last week we had our continental giant bunny put to sleep and a few days later we received a card in the post saying how sorry and they were thinking of us at such a sad time... Priceless and so thoughtful Read Less
Lucy Maddock
13 Feb 2016
REPORT
☆☆☆☆☆
REPORT
Brilliant service. Staff who care for pets and owners. Best I've ever known. Really really recommend.
Jane Parkinson
18 Dec 2015
REPORT
☆☆☆☆☆
REPORT
Wouldn't go anywhere else. My old Lab went over the Rainbow Bridge earlier this week and thanks to the amazing service he recieved in previous years and from the vet who attended him for the last tim... Read More
Wouldn't go anywhere else. My old Lab went over the Rainbow Bridge earlier this week and thanks to the amazing service he recieved in previous years and from the vet who attended him for the last time, he was able to go to sleep with dignity,at home, where he felt safe. Read Less
Hannah Coleman
15 Dec 2015
REPORT
☆☆☆☆☆
REPORT
We have been taking our animals to Cedarwood vets since the beginning and every time they have delivered a professional and caring environment. The staff are friendly and welcoming and I would recomme... Read More
We have been taking our animals to Cedarwood vets since the beginning and every time they have delivered a professional and caring environment. The staff are friendly and welcoming and I would recommend them to anyone living in the local area. We will continue to use them for many years to come. Definitely worth 5 stars!! Read Less
Debbie Hawkins-brown
15 Dec 2015
REPORT
☆☆☆☆☆
REPORT
I have used them from the very start, and have always found them helpful and caring. Defiantly a 5star vets.
Daniel Hodges
2 Dec 2015
REPORT
☆☆☆☆☆
REPORT
Warm, friendly staff. very caring towards pets & owners. I have two dogs who have both been given expert Care. It was reassuring To know that were in such good hands.
Hazel Smith-howell
27 Oct 2015
REPORT
☆☆☆☆☆
REPORT
Words cannot describe the service and such thoughtfulness I received when I sadly said goodbye to my old Labrador. I highly recommend the practice for all types of care and treatment and with such fri... Read More
Words cannot describe the service and such thoughtfulness I received when I sadly said goodbye to my old Labrador. I highly recommend the practice for all types of care and treatment and with such friendly staff makes the visit so much more easier for owner and pet Read Less
Paula Hollings
14 Aug 2015
REPORT
☆☆☆☆☆
REPORT
Cedarwood vets have been brilliant with my new puppy Luna. Luna was our first family dog and the help and advice that they gave us was really helpful. Luna has had an operation since we have had he... Read More
Cedarwood vets have been brilliant with my new puppy Luna. Luna was our first family dog and the help and advice that they gave us was really helpful. Luna has had an operation since we have had her and the quality of care was excellent. Luna loves being weighed each time she goes and the doggy treats are always welcome.
Reception staff are very friendly and really helpful.
Good range of dog food and equipment for sale as well which is handy.
Luna is a member of their pet plan and for a monthly fee receives all her worm and flee treatment as well as her yearly boasters including kennel cough and free nurse consultations and 10% of all products that can be brought in the surgery. Read Less
Julie Ward
14 Aug 2015
REPORT
☆☆☆☆☆
REPORT
Cedarwood vet's are the only place I would take my pet's. Brilliant service. Compassionate people. Been with them since they opened and have never had any problems or doubts.
Lois Pugh
26 Jul 2015
REPORT
☆☆☆☆☆
REPORT
Been using Cedarwoods since they opened. Cannot fault the staff or treatment in any way which shows as both our dogs pull to get into the reception on every visit !!
Maria Anne Davey
10 Feb 2015
REPORT
☆☆☆☆☆
REPORT
Kind, caring and very friendly staff, nothing is too much trouble, also care for the owners as much as the pets
Claire Foreman
16 Jun 2014
REPORT
☆☆☆☆☆
REPORT
Fantastically friendly, helpful & compassionate vets, nurses and reception staff (you're quite good - from my 5yr old!), always run through information thoroughly, advising on treatment options to sui... Read More
Fantastically friendly, helpful & compassionate vets, nurses and reception staff (you're quite good - from my 5yr old!), always run through information thoroughly, advising on treatment options to suit :-) Read Less
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