A fantastic veterinary practice. All the staff, no exceptions are friendly, kind to owners and pets alike. I have a very difficult border collie I dreaded taking to the vet, until I joined Willett House. With care and understanding, particularly from Erin, she is now putty in their hands. I also recently had to have my spaniel euthanised. As it was out of hours Claire from the Staines office dealt with the whole unhappy situation in a sympathetic and sensitive way, not only with Phoebe who was not stressed at any point, but also my husband and I. Read Less

Been here a couple of times and the staff have always been friendly and seem knowledgeable, the only issue I have is they really need to give people an idea of how much things are when they are looking at the animal, instead I ended up with a much larger bill when all I wanted was to get something simple checked out, their prices are also quite high which is a problem if you don't have insurance. Read Less

I have been taking my dog to this vet for many years. The care has always been amazing. All the staff are lovely and they care for the owners as much as the pets. A special thanks to Erin who is wonderful and who has been with me every step of the way over the last few months with my dog Nami who is now doing well. Thank you everybody at Willet House Addlestone. Read Less

Luckily, i havent had to use vets very often but each time i have, willett house provides an excellent service. Caring and respectful, staff are lovely. My last visit especially, my greyhound was euthanised and due to a previous bad experience at another vets with another euthanised greyhound of mine, i was very anxious about things being done right. Dawn went above and beyond to make sure that my final wishes for Lilly were taken care off correctly and she was returned to me quickly for which i am very thankful!! Read Less

Again another warm and friendly welcome at Willett House Addlestone on Friday 5th May when I took Ty for his Annual Vaccination and Health Check-Up. The team there are like an extended family - the warmth, care and attention they provide makes you feel totally comfortable in knowing you and your furry family member is being looked after. As always, a special thank you goes out to Erin who is a fantastic vet and knowing we€re going to be seen by her makes me feel at ease as she€s just wonderful with my boy. Also, another special thank you goes out to Dawn who always makes us feel so welcomed. Dawn previously has gone above and beyond and helped me out massively which truly touched me especially during a very sad time last year. I can€t recommend the Willett House Addlestone branch highly enough. Thank you :-) Sharon & Ty Read Less

This branch of vets have looked after my pets for 12 years and I have always found them caring, professional and fair with charges. They were originally recommended to me and I continue to recommend them to others. I always know my cats are in safe hands and I think all of the staff are wonderful. Read Less

Numerous occasions I feel they have overcharged. for example as part of a free consultation as part of the scheme they offer , we asked for a dog ears to be looked at during which we were not advised it would be a consultancy fee then informed he would need told he antibiotics and charged 38.50 consultancy fee. Which is nearly 10 more than the last consultancy fee we would charge only one month ago. Read Less