Cobham Veterinary Centre
Cobham, Surrey
General Info
We Care About Your Pets As Much As You Do And Treat Them As We Would Expect Our Own To Be Treated
Reviews
Paul Martin
16 Jun 2018
REPORT
Not the nearest vets to us, but cannot fault the staff and their love and care for your pet.
Rachel Young
4 Jun 2018
REPORT
I very much like all of the vets and staff at John Ball. However against RCVS guidelines they do not routinely give itemised invoices. I never thought about the importance of this until my dog receive...
I very much like all of the vets and staff at John Ball. However against RCVS guidelines they do not routinely give itemised invoices. I never thought about the importance of this until my dog received some injections at John Ball and then subsequently needed out of hours emergency care provided by another vets in East Molesey. I could not communicate to the 24hrs vet at 4am what medication my dog had already received by John Ball as only a cash till receipt was given! I'm afraid my dog died.
I don't blame John Ball at all for my dogs death. However, I did write to them and let them know what had happened and that they should issue itemised receipts in future. I never received an answer or acknowledgment to my mail.
The emergency vet did contact John Ball upon opening to get the medication details, so John Ball knew that my dog was in emergency care. A week later I had to go to John Ball to sort out insurance paperwork. They had no knowledge of my dogs death which was a shame and very upsetting as he'd been with them for 10 years.
Bijal Shah
24 Apr 2018
REPORT
Excellent, personal services from Alison, Cam and the team. Thank you for looking after our furry friends when they need it most.
Gemmadianna Valentine
9 Jan 2018
REPORT
Amazing vets and staff extremely helpful and friendly would definitely recommend :)
Michał Soszynski
12 Dec 2017
REPORT
Everything is all right but they should clearly inform that access to them is via Seven Hills Road South.
Vicky Saul
1 Oct 2017
REPORT
Amazing vets. Made time out of hours to see our rabbit who was very ill (and didn't charge extra).
Tammie Haines
24 Sep 2017
REPORT
Saw us quickly, but push sales of stock on you. Vets are expensive.
Robert Young
22 Jul 2017
REPORT
Great caring service from all the staff, and good value considering how great the team is.
Cheryl van Hauen
26 Jun 2017
REPORT
Second to none. Every member of staff is warm, friendly and happy to be helpful. I never cease to be impressed with Andy, or "the best Vet. ever" as he is known to my hound, Tamu. On first meeting And...
Second to none. Every member of staff is warm, friendly and happy to be helpful. I never cease to be impressed with Andy, or "the best Vet. ever" as he is known to my hound, Tamu. On first meeting Andy he literally diagnosed an unresolved problem from 'over the other side of the car park'. Almost 3 years of anaesthetised exploration and procedures at a different Vets. and here's Andy, who didn't even need to lay hands on my dog to know the issue. Andy has since performed 2 procedures on Tamu and more recently worked doggedly against confusing and conflicting symptoms until finally coming to understand why she was struggling to walk. He's a genius driven by a big heart and Tamu and I are so so grateful to him and all the wonderful staff at Cobham Veterinary Centre. Thank you guys.
Cassie Escott
5 Apr 2017
REPORT
Great vets, recommended
Marketing CAF
14 Nov 2016
REPORT
Hello fellow pet lovers whilst the vets are excellent please be aware that this practise is unable to process
Insurance claims on line ...I am currently still trying to sort out a claim from August 1...
Hello fellow pet lovers whilst the vets are excellent please be aware that this practise is unable to process
Insurance claims on line ...I am currently still trying to sort out a claim from August 16
The insurance company (direct line ) has sent a link online which admin at John ball say they cannot use ?
The insurance company say if they call they will walk them through it ...they say they won't call them and get help
It appears we have to start the process all over with written docs to the claim this will mean another 8/9 weeks to settle therefore late jan 2017 ....
Not great service ....if you sort your IT your customers can get claims settled in 5 to 10 days ...
Its a customer focused business guys please sort this out ,it's not difficult...and no need to get upset when I'm asking for help ...like all businesses there is competition out there ...
Pia Reynolds
14 Jul 2016
REPORT
We've been using Cobham Veterinary Centre for over 13 years and have only ever had the best 5* service. We've had everything from simple vaccinations to major medical emergencies and a few sad goodbye...
We've been using Cobham Veterinary Centre for over 13 years and have only ever had the best 5* service. We've had everything from simple vaccinations to major medical emergencies and a few sad goodbyes too, and everything has been handled with expert care, kindness and sensitivity. I simply cannot recommend them all highly enough. Thanks for everything you've done for our 'herd'!!
Alison Farley
13 Jul 2016
REPORT
Well, I think we're great! But what do you think?...
Sandra Tinsley
7 Nov 2015
REPORT
Photo Gallery
Book an Appointment
Online booking unavailable
Please call
01932 868786
Business Hours
Monday
Mon
08:30AM-19:00PM
Tuesday
Tue
08:30AM-19:00PM
Wednesday
Wed
08:30AM-19:00PM
Thursday
Thu
08:30AM-19:00PM
Friday
Fri
08:30AM-19:00PM
Saturday
Sat
08:30AM-19:00PM
Sunday
Sun
08:30AM-19:00PM
Popular Hours
No data for Saturday
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No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Is this your business?
CLAIM IT HEREIncorrect information? Let us know
Cobham Veterinary Centre
Cobham, Surrey
General Info
We Care About Your Pets As Much As You Do And Treat Them As We Would Expect Our Own To Be Treated
Business Hours
Monday
08:30AM-19:00PM
Tuesday
08:30AM-19:00PM
Wednesday
08:30AM-19:00PM
Thursday
08:30AM-19:00PM
Friday
08:30AM-19:00PM
Saturday
08:30AM-19:00PM
Sunday
08:30AM-19:00PM
Popular Hours
No data for Saturday
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Paul Martin
16 Jun 2018
Not the nearest vets to us, but cannot fault the staff and their love and care for your pet.
Rachel Young
4 Jun 2018
I very much like all of the vets and staff at John Ball. However against RCVS guidelines they do not routinely give itemised invoices. I never thought about the importance of this until my dog receive...
I very much like all of the vets and staff at John Ball. However against RCVS guidelines they do not routinely give itemised invoices. I never thought about the importance of this until my dog received some injections at John Ball and then subsequently needed out of hours emergency care provided by another vets in East Molesey. I could not communicate to the 24hrs vet at 4am what medication my dog had already received by John Ball as only a cash till receipt was given! I'm afraid my dog died.
I don't blame John Ball at all for my dogs death. However, I did write to them and let them know what had happened and that they should issue itemised receipts in future. I never received an answer or acknowledgment to my mail.
The emergency vet did contact John Ball upon opening to get the medication details, so John Ball knew that my dog was in emergency care. A week later I had to go to John Ball to sort out insurance paperwork. They had no knowledge of my dogs death which was a shame and very upsetting as he'd been with them for 10 years.
Bijal Shah
24 Apr 2018
Excellent, personal services from Alison, Cam and the team. Thank you for looking after our furry friends when they need it most.
Gemmadianna Valentine
9 Jan 2018
Amazing vets and staff extremely helpful and friendly would definitely recommend :)
Michał Soszynski
12 Dec 2017
Everything is all right but they should clearly inform that access to them is via Seven Hills Road South.
Vicky Saul
1 Oct 2017
Amazing vets. Made time out of hours to see our rabbit who was very ill (and didn't charge extra).
Tammie Haines
24 Sep 2017
Saw us quickly, but push sales of stock on you. Vets are expensive.
Robert Young
22 Jul 2017
Great caring service from all the staff, and good value considering how great the team is.
Cheryl van Hauen
26 Jun 2017
Second to none. Every member of staff is warm, friendly and happy to be helpful. I never cease to be impressed with Andy, or "the best Vet. ever" as he is known to my hound, Tamu. On first meeting And...
Second to none. Every member of staff is warm, friendly and happy to be helpful. I never cease to be impressed with Andy, or "the best Vet. ever" as he is known to my hound, Tamu. On first meeting Andy he literally diagnosed an unresolved problem from 'over the other side of the car park'. Almost 3 years of anaesthetised exploration and procedures at a different Vets. and here's Andy, who didn't even need to lay hands on my dog to know the issue. Andy has since performed 2 procedures on Tamu and more recently worked doggedly against confusing and conflicting symptoms until finally coming to understand why she was struggling to walk. He's a genius driven by a big heart and Tamu and I are so so grateful to him and all the wonderful staff at Cobham Veterinary Centre. Thank you guys.
Cassie Escott
5 Apr 2017
Great vets, recommended
Marketing CAF
14 Nov 2016
Hello fellow pet lovers whilst the vets are excellent please be aware that this practise is unable to process
Insurance claims on line ...I am currently still trying to sort out a claim from August 1...
Hello fellow pet lovers whilst the vets are excellent please be aware that this practise is unable to process
Insurance claims on line ...I am currently still trying to sort out a claim from August 16
The insurance company (direct line ) has sent a link online which admin at John ball say they cannot use ?
The insurance company say if they call they will walk them through it ...they say they won't call them and get help
It appears we have to start the process all over with written docs to the claim this will mean another 8/9 weeks to settle therefore late jan 2017 ....
Not great service ....if you sort your IT your customers can get claims settled in 5 to 10 days ...
Its a customer focused business guys please sort this out ,it's not difficult...and no need to get upset when I'm asking for help ...like all businesses there is competition out there ...
Pia Reynolds
14 Jul 2016
We've been using Cobham Veterinary Centre for over 13 years and have only ever had the best 5* service. We've had everything from simple vaccinations to major medical emergencies and a few sad goodbye...
We've been using Cobham Veterinary Centre for over 13 years and have only ever had the best 5* service. We've had everything from simple vaccinations to major medical emergencies and a few sad goodbyes too, and everything has been handled with expert care, kindness and sensitivity. I simply cannot recommend them all highly enough. Thanks for everything you've done for our 'herd'!!
Alison Farley
13 Jul 2016
Well, I think we're great! But what do you think?...
Sandra Tinsley
7 Nov 2015
Photo Gallery
Map
Is this your business?
CLAIM IT HEREIncorrect information? Let us know