Brelades Veterinary Surgeons
Dorking, Surrey
General Info
Brelades Veterinary Surgeons acts as a valued cornerstone of veterinary care throughout Dorking and the South East. The services span from basic preventive procedures to advanced, all-encompassing ones targeted at animal well-being. Services like boarding, cardiology, dental radiographs, puppy and kitten care, laboratory, vaccinations, blood pressure monitoring, pocket pet care, ultrasound and livestock/farm animal care are offered. Families value the staff’s attentiveness and the guidance they receive throughout every pet’s life stage, from puppy and kitten care to managing chronic conditions in senior pets. Thanks to the thoughtful design of the clinic and experience of the staff, Brelades Veterinary Surgeons offers high-quality assistance with minimal stress on both pets and their owners. The clinic also plays a key role in promoting responsible pet ownership in Dorking and surrounding areas. As the pet population continues to grow, Brelades Veterinary Surgeons are always looking for new ways to evolve in their practice and services they offer in South East. Whether it's a routine check-up or an emergency, Brelades Veterinary Surgeons is there for every step of your pet's health journey. Education is another key focus, and staff members provide pet owners with information on nutrition, lifestyle, and prevention strategies for long-term well-being. The team works collaboratively, ensuring continuity and establishing a trusted bond with the client. The team works closely together, which allows the client to always remain in contact and build close bonds with the experts. Education is another component, as the staff is always willing to educate pet owners on nutrition and lifestyle. The clinic continually upgrades its technology and protocols to ensure they comply with the current standards in veterinary medicine. The hospital continually upgrades its equipment and procedures to stay current with evolving veterinary standards. Education is another significant component, as the staff provides guidance on nutrition and lifestyle for long-term pet well-being.
Team
Claire Challinor
Veterinarian
Bryan Hughes
Veterinarian
Martin James
Veterinarian
Sally Kirton
Veterinarian
Kate Plant
Veterinarian
Zoe Blake
Nurse
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{{staff.biography}}
Reviews
Sophia Lee
14 Apr 2025
REPORT
Sharing this review following mediation with the VCMS, which has been left as unresolved.
The pain this practice has caused my dog and in turn our family has been more than they probably realise. I ...
Sharing this review following mediation with the VCMS, which has been left as unresolved.
The pain this practice has caused my dog and in turn our family has been more than they probably realise. I have taken my complaint to them which was half responded to and half ignored. We then went through a mediator and this has been left unresolved due to the practice "taking on board" my comments, but not offering any good will gesture or apology.
I took my french bulldog to the clinic after finding a lump on her ear, we were new clients after the closure of our local vet.
They diagnosed a hematoma and advised that the treatment would be leech therapy. We took our dog to the Dorking branch for the therapy several days later and following this, the hematoma worsened. We were asked to wait a week before bringing her back, however the size concerned me and I took her back after a few days. More leeches applied. A week later, it's even bigger. Her whole ear is swollen. Take her back again, no treatment offered as we need to wait at least 2 weeks.
She was given anti allergy injections and antibiotics to treat the underlying ear infections at her first and last appointments.
At this point I decided to seek a second opinion. There were several factors involved in this, including gut instinct that something at this clinic felt "off", as well as conducting my own research and finding that leech therapy is not a common treatment for this type of injury.
I took her to another clinic the following day and the Vet drained her hematoma surgically there and then. There was 26ml of blood drained from her ear. Had this been done at the start when the hematoma was a lot smaller, it would have saved her 2 weeks of pain. She required one more drainage a week later, a very small amount, and now several weeks on, her ear has fully healed thanks to the new clinic, sadly it is now crumpled so will not stand upright again.
The above is a condensed version of everything I complained about and I put these opinions forward to Brelades, but what I received back was far from a heartfelt apology but a defensive account of the effectiveness of leech treatment and a "I'm sorry you felt....." apology, rather than anything genuine. I requested a refund for the leeches (a small amount in the grand scheme, less than £200) which the VCMS agreed would be a goodwill gesture but this has twice been declined. My comments about poor customer relations at the clinic were ignored.
They have agreed to take my comments on board that I wish for them to give treatment choices to clients to enable them to conduct their own research and make choices that they feel would benefit their pet, rather than giving one preferred treatment option (in this case leeches). Whether they will or not is a different story.
I highly regret not declining the leeches and wish I had researched sooner, but not as much as I regret going to this clinic in the first place.
Phillip
16 Nov 2021
REPORT
Expensive, apathetic, and seemingly overly money orientated.
A merry go round without actually finding out whats wrong....
My dog suprisingly is better the less we go to the vet and I cant help thinki...
Expensive, apathetic, and seemingly overly money orientated.
A merry go round without actually finding out whats wrong....
My dog suprisingly is better the less we go to the vet and I cant help thinking they over-prescribe meds.
The vets are perfectly reasonable however the reception staff loves the power...
If you like standing outside in the rain, wind and snow because of the hysterical over reaction to Covid - this is the vets for you.
Vanessa Petty
21 Jul 2021
REPORT
I am still traumatised by the heartless, cold & callous treatment my elderly & much loved cat & l received at the hands of these people on Monday evening 19/7/21. What they did was unconscionable, the...
I am still traumatised by the heartless, cold & callous treatment my elderly & much loved cat & l received at the hands of these people on Monday evening 19/7/21. What they did was unconscionable, they clearly have no idea what "duty of care" means. My recommendation for everyone...DO NOT USE THIS PRACTICE.
Hannah
3 Jun 2019
REPORT
Awful practice. No morals regarding animal end of life care. Only concerned with what drugs they can sell and how long they can drag a dog out before it needs putting to sleep.
Bart Niven
9 Jul 2018
REPORT
Supper friendly staff, who know what they are talking about, but the reason for only 3 stars is they are very expensive.
Nicola Hamill
8 Jun 2018
REPORT
Very disappointed, lovely people but their expertise is limited to cats and dogs, our guinea pig had X-rays and unavoidable outcome but wish they had undertaken the first examination properly, they fa...
Very disappointed, lovely people but their expertise is limited to cats and dogs, our guinea pig had X-rays and unavoidable outcome but wish they had undertaken the first examination properly, they failed to look in his mouth and did not persevere. I would have liked to have determined the outcome sooner. Thankfully he didn’t suffer but nevertheless feel I now need to seek an alternative vet.
Rebecca Mackenzie
20 May 2018
REPORT
Really good experience, vet nurses and receptionists lovely, very helpful and empathetic
Allan McMillan
17 May 2018
REPORT
My Chihuahua puppy has just had his Cajones cut off, perfect procedure, when I collected him you would not have known that he had been operated on, very reassuring level of care.
The nursing staff mad...
My Chihuahua puppy has just had his Cajones cut off, perfect procedure, when I collected him you would not have known that he had been operated on, very reassuring level of care.
The nursing staff made the whole process smoothly efficient and pleasant, with plenty of aftercare information
My only faults were with the constant upselling and I found receptionists were a bit preocupied and unfocused.
Haylea Taylor
16 May 2018
REPORT
All round great practice, staff are brilliant and the best of care given to all of my animals. Couldn't thank them enough.
ModernBeaker
11 May 2018
REPORT
I trust them to look after my Guide Dog, and have had no reason to complain.
The charity Guide Dogs are rigorous in terms of how they expect their dogs to be cared for, visits to the vet must be doc...
I trust them to look after my Guide Dog, and have had no reason to complain.
The charity Guide Dogs are rigorous in terms of how they expect their dogs to be cared for, visits to the vet must be documented and written evidence of either checks or treatment provided.
Maybe I'm being unrealistic, as if ever something out of the ordinary happened as with my previous dog, Guide Dog's support and decision making is only a phone call away, an advantage that someone visiting with a much loved pet wouldn't have.
But what they do they do well, and are caring whilst they do so.
My dog appears to enjoy her visits, something I've never understood, but then again, she is weird!
mark brown
17 Mar 2018
REPORT
Good vet Park is a little bit difficult but ok
Emma Laurie
9 Mar 2018
REPORT
Can’t thank you enough for the care my Alfie received! Very compassionate and caring when it mattered the most.
Louis Morand
6 Mar 2018
REPORT
Diagnosed a corneal ulcer, but failed to look for the underlying cause. Turned out she had hairs growing under the eyelid, which in turn was causing the ulcer. She ended up with scarring on her cornea...
Diagnosed a corneal ulcer, but failed to look for the underlying cause. Turned out she had hairs growing under the eyelid, which in turn was causing the ulcer. She ended up with scarring on her cornea.
Not thorough enough and far from good enough. Definitely avoid if you can.
Billy Titchener
18 Feb 2018
REPORT
Attended to my dogs needs during a late evening with excellent advice from the vets. Also as opposed to another local vets we used before pointed out our dog needed emergency eye surgery due to an inf...
Attended to my dogs needs during a late evening with excellent advice from the vets. Also as opposed to another local vets we used before pointed out our dog needed emergency eye surgery due to an infection a previous vets didn't attend to!!! Saved her eyesight, wouldn't ever go anywhere else.
Sarah De Courcy
20 Jan 2018
REPORT
Took our monster in today( aka our cat, Arthur) for his first ever check up at Brelades in Bookham . Arthur is a big strong cat who will bite and scratch and previous vets haven’t been able to give hi...
Took our monster in today( aka our cat, Arthur) for his first ever check up at Brelades in Bookham . Arthur is a big strong cat who will bite and scratch and previous vets haven’t been able to give him a proper examination. But Jemma was brilliant with him and was able to check his teeth and tummy etc and gave some good advice on different flea treatments as he wasn’t getting on with his other one. Thank you so much, Jemma! I feel really confident that I have found a good local veterinary surgery.
Sarah de Courcy
20 Jan 2018
REPORT
Took our monster in today( aka our cat, Arthur) for his first ever check up at Brelades in Bookham . Arthur is a big strong cat who will bite and scratch and previous vets haven’t been able to give hi...
Took our monster in today( aka our cat, Arthur) for his first ever check up at Brelades in Bookham . Arthur is a big strong cat who will bite and scratch and previous vets haven’t been able to give him a proper examination. But Jemma was brilliant with him and was able to check his teeth and tummy etc and gave some good advice on different flea treatments as he wasn’t getting on with his other one. Thank you so much, Jemma! I feel really confident that I have found a good local veterinary surgery.
Ben Akroyd
28 Dec 2017
REPORT
Great local vets. Not cheap (like all other vets) but good service and friendly staff.
Marie-claire Millard
4 Dec 2017
REPORT
charged me over £200 to look at my dog who had a lump. tried to put a huge bandage on it that fell off outside and charge me £60 for it. All about money and not about the animals
Laura Slater
24 Nov 2017
REPORT
Once again, Brelades have rescued my VERY accident prone and inquisitive puppy! Thankyou all so very much! Reggie loves all the cuddles and attention he gets on his regular weekly visits
Nigel Day
28 Oct 2017
REPORT
first impressions are excellent which it what counts with me treatment top notch as well. And my dragon seemed to like him as well and he is super huffy and fussy .lol
Lesley Elliott
24 Aug 2017
REPORT
Used to take my pets there but now Bryan and John have gone it's all about the money. My guinnea pig had a cyst on his chest and had been treated there all was good for a couple of days when he went d...
Used to take my pets there but now Bryan and John have gone it's all about the money. My guinnea pig had a cyst on his chest and had been treated there all was good for a couple of days when he went downhill fast and was obviously suffering. It was 6.30, out of hours, but the vet told me she was already at the surgery treating a dog but still wanted £160 to see him. I had to let him suffer in a box until he passed away during the night.
Nick
17 Aug 2017
REPORT
We've used them for years with our cat and always been happy with the care provided, but they;'e certainly gone done downhill in recent months. I think there has been a change of management and it's n...
We've used them for years with our cat and always been happy with the care provided, but they;'e certainly gone done downhill in recent months. I think there has been a change of management and it's not been a good one. Took our sick 12 week old puppy in after she had been violently ill all night and asked to see a vet, this was after already taking her in a few days before due to diarrhoea. But we were to turned away saying there was nothing till later in the day.
They used to make space to see you and you'd see vets you knew. We've not seen any vets we recognise during any of our recent visits. They also seem disinterested in actually trying to help. We'll be moving to someone else from now on.
Amanda Hammond
25 Apr 2017
REPORT
Terrible experience with these vets and would never go back. Have been a client for many years and never had an issue all the years John was in charge. Saw the same vets time after time with a good,...
Terrible experience with these vets and would never go back. Have been a client for many years and never had an issue all the years John was in charge. Saw the same vets time after time with a good, caring service. Unfortunately all changed now. Never see the same vet and recently having our dog treated for cancer; had to constantly chase for results that were promised but never materialised and had to explain our dog's situation every time we phoned through which was ext...remely upsetting in the circumstances. Despite our insurance part settling the claim, my writing a complaint letter (to which I have never even had the courtesy of a response) and three calls to the surgery requesting details of the amount outstanding, we have never had a call back and they say they have never received the money from the insurance company! Avoid at all costs, this is an inefficient and faceless business. See More
Alison Edser
21 Apr 2017
REPORT
The best bet and care
Krisztina Peter
2 Mar 2017
REPORT
I have never thought there is such a nice and caring place like this. All nurse and doctor care about your pet as if they were their own.
mike maher
16 Feb 2017
REPORT
Vets petty good. Staff sometimes
Simon Pini
29 Jan 2017
REPORT
Jessica Botterill
26 Oct 2016
REPORT
A miracle was performed on my beloved dog Connie tonight. She gave birth to 2 healthy pups earlier in the day... We knew something was wrong later so rushed her to Brelades about 7pm.... We were tol...
A miracle was performed on my beloved dog Connie tonight. She gave birth to 2 healthy pups earlier in the day... We knew something was wrong later so rushed her to Brelades about 7pm.... We were told there was possible a puppy still stuck. Mum too weak to push... So they performed an emergency c-section.... 3 more pups found. And bought back from brink of death by the team involved ... We're home now and fingers crossed they do well tonight and carry on getting stronger... Thank you thank you. We literally cannot thank you all enough...
Mohammed Kassim
23 Sep 2016
REPORT
Amanda Quin
13 Sep 2016
REPORT
We took our cat here as an emergency. Brilliant team, everyone was so kind. Thank you all so much. She's doing really well
Becky Lloyd
10 Sep 2016
REPORT
Useless wouldn't recommend to my enemy!! After seeing 3 different people here not one of them picked up their mistakes that they made on my dog!.. Now my dog has late stages of internal bleeding!.. & ...
Useless wouldn't recommend to my enemy!! After seeing 3 different people here not one of them picked up their mistakes that they made on my dog!.. Now my dog has late stages of internal bleeding!.. & this place thinks they are getting a penny!
Jane Thoburn
21 Jun 2016
REPORT
I took a stray ginger tom to them last night who unfortunately was put to sleep due to his injury on his back leg and was very weak. Thanks for all you're care for this poor little boy!!
Jon Mears
29 May 2016
REPORT
Great
Sarah Ford
24 Jan 2016
REPORT
Have been using Brelades for over 20 years and find them friendly and helpful and you can tell all the staff generally care for each and every pet . The best in town :-) Thank you.
Louise Smith
11 Dec 2015
REPORT
The best vets I have ever used. My cat had to go in as an emergency case on a recent Friday afternoon. We were treated with kindness throughout - in fact, I cannot say just how kind the vets were. ...
The best vets I have ever used. My cat had to go in as an emergency case on a recent Friday afternoon. We were treated with kindness throughout - in fact, I cannot say just how kind the vets were. The cat had to be kept in for about 48 hours and Brelades kept me regularly updated with his progress. Thankfully all was well and he came home on the Sunday. All contact I have had with Brelades since has been incredibly professional;. I would have no hesitation in recommending them to anyone with small animals.
Joey Elizabeth Sophie King
9 Apr 2015
REPORT
Excellent and very caring environment. My cat had to undergo surgery and there were complications so they kept him in overnite plus an extra nite to be safe and they looked after and cared for him gre...
Excellent and very caring environment. My cat had to undergo surgery and there were complications so they kept him in overnite plus an extra nite to be safe and they looked after and cared for him great, even gave him lots of cuddles. I cant thank Claire and the team enough. Superb xxxxxxxx
Alex Wilkie
25 Feb 2015
REPORT
Excellent and helpful, I fully recommend them as local vets
John Mcgillivray
7 Jan 2015
REPORT
New extension provides best facilities for patients and staff. As the oldest practice in the area we continue to develop to provide the best service to our patients.
Marie Morgan
23 Jul 2014
REPORT
Our cat was admitted into surgery last week to repair wounds inflicted from a cat fight. We would like to say a big thank you to the surgeon and nurses for their amazing care. She is on the mend slo...
Our cat was admitted into surgery last week to repair wounds inflicted from a cat fight. We would like to say a big thank you to the surgeon and nurses for their amazing care. She is on the mend slowly and heals a little more each day.
Suzi Woozi
23 Mar 2014
REPORT
The best vets I've ever used for all my pets! Such lovely caring staff, highly recommended.
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FAQs
Where is Brelades Veterinary Surgeons located?
Brelades Veterinary Surgeons is located at 20 Knoll Rd, Dorking, Surrey RH4 3EP. It's easily accessible to pet owners in the Dorking area and surrounding communities.
What time does Brelades Veterinary Surgeons open and close each day?
Brelades Veterinary Surgeons is open Monday 08:30 AM - 18:30 PM, Tuesday 08:00 AM - 18:30 PM, Wednesday 08:00 AM - 18:30 PM, Thursday 08:00 AM - 18:30 PM, Friday 08:00 AM - 18:30 PM. On Saturdays, it's open 09:00 AM to 18:00 PM. They are closed on Sundays.
Is Brelades Veterinary Surgeons open on Saturdays?
Yes, Brelades Veterinary Surgeons is open on Saturdays. Their Saturday hours are 09:00AM to 18:00 PM.
Is Brelades Veterinary Surgeons open on Sundays?
No, Brelades Veterinary Surgeons is closed on Sundays. They operate Monday through Saturday, serving pet owners during the week and on Saturday.
How can I book an appointment at Brelades Veterinary Surgeons?
You can book an appointment online with Brelades Veterinary Surgeons via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
What services does Brelades Veterinary Surgeons offer?
Brelades Veterinary Surgeons in Dorking offers a range of veterinary services, including Anesthesiology, Behavioral Counseling, Blood Pressure Monitoring, Bloodwork, Boarding. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Does Brelades Veterinary Surgeons offer vaccinations for pets?
Yes, Brelades Veterinary Surgeons provides pet vaccination services. They offer core vaccinations for dogs and cats (like rabies, distemper, parvovirus, etc.) as well as any recommended booster shots. You can schedule your pet's vaccines during normal appointment hours at their Dorking clinic.
Does Brelades Veterinary Surgeons offer pet dental care?
Absolutely. Brelades Veterinary Surgeons offers pet dental care services, including teeth cleanings, dental exams, and treatment of dental issues for cats and dogs. Regular dental care is part of their preventive services to keep your pet healthy.
Does Brelades Veterinary Surgeons provide boarding or kennel services?
Yes, Brelades Veterinary Surgeons has boarding facilities for pets. They can board your cat or dog in a safe, comfortable environment when you’re away. It’s advisable to book in advance, especially during holidays, as space can be limited.
Do they perform spay/neuter surgeries at Brelades Veterinary Surgeons?
Brelades Veterinary Surgeons provides spaying and neutering services for pets. Their veterinary team in Dorking has extensive experience in these routine surgical procedures. They will also guide you on post-operative care for your pet.
Can Brelades Veterinary Surgeons microchip my pet?
Yes, Brelades Veterinary Surgeons offers pet microchipping. Microchips help identify your pet if they ever get lost. The procedure is quick and can be done during a regular appointment.
Business Hours
Monday
Mon
8:30 AM – 6:30 PM
Tuesday
Tue
8:00 AM – 6:30 PM
Wednesday
Wed
8:00 AM – 6:30 PM
Thursday
Thu
8:00 AM – 6:30 PM
Friday
Fri
8:00 AM – 6:30 PM
Saturday
Sat
9:00 AM – 6:00 PM
Services
Anesthesiology
Behavioral Counseling
Blood Pressure Monitoring
Bloodwork
Boarding
Cardiology
Dental Care
Dental Radiographs
Diagnostics
Endoscopy
Equine Care
Exotic Pet Care
In-House Pharmacy
Internal Medicine
Laboratory
Livestock/Farm Animal Care
Microchipping
Neurology
Nutritional Counseling
Oncology
Orthopedic Surgery
Physical Therapy
Pocket Pet Care
Prescription Medications
Puppy and Kitten Care
Radiology (X-rays)
Reptile Care
Surgery
Ultrasound
Vaccinations
Popular Hours
Closed on Sunday
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Closed on {{popularHourDay.text}}
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CLAIM IT HEREIncorrect information? Let us know
Brelades Veterinary Surgeons
Dorking, Surrey
Book an Appointment
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General Info
Brelades Veterinary Surgeons acts as a valued cornerstone of veterinary care throughout Dorking and the South East. The services span from basic preventive procedures to advanced, all-encompassing ones targeted at animal well-being. Services like boarding, cardiology, dental radiographs, puppy and kitten care, laboratory, vaccinations, blood pressure monitoring, pocket pet care, ultrasound and livestock/farm animal care are offered. Families value the staff’s attentiveness and the guidance they receive throughout every pet’s life stage, from puppy and kitten care to managing chronic conditions in senior pets. Thanks to the thoughtful design of the clinic and experience of the staff, Brelades Veterinary Surgeons offers high-quality assistance with minimal stress on both pets and their owners. The clinic also plays a key role in promoting responsible pet ownership in Dorking and surrounding areas. As the pet population continues to grow, Brelades Veterinary Surgeons are always looking for new ways to evolve in their practice and services they offer in South East. Whether it's a routine check-up or an emergency, Brelades Veterinary Surgeons is there for every step of your pet's health journey. Education is another key focus, and staff members provide pet owners with information on nutrition, lifestyle, and prevention strategies for long-term well-being. The team works collaboratively, ensuring continuity and establishing a trusted bond with the client. The team works closely together, which allows the client to always remain in contact and build close bonds with the experts. Education is another component, as the staff is always willing to educate pet owners on nutrition and lifestyle. The clinic continually upgrades its technology and protocols to ensure they comply with the current standards in veterinary medicine. The hospital continually upgrades its equipment and procedures to stay current with evolving veterinary standards. Education is another significant component, as the staff provides guidance on nutrition and lifestyle for long-term pet well-being.
Business Hours
Monday
08:30AM-18:30PM
Tuesday
08:00AM-18:30PM
Wednesday
08:00AM-18:30PM
Thursday
08:00AM-18:30PM
Friday
08:00AM-18:30PM
Saturday
09:00AM-18:00PM
Popular Hours
Closed on Sunday
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Services
Anesthesiology
Behavioral Counseling
Blood Pressure Monitoring
Bloodwork
Boarding
Cardiology
Dental Care
Dental Radiographs
Diagnostics
Endoscopy
Equine Care
Exotic Pet Care
In-House Pharmacy
Internal Medicine
Laboratory
Livestock/Farm Animal Care
Microchipping
Neurology
Nutritional Counseling
Oncology
Orthopedic Surgery
Physical Therapy
Pocket Pet Care
Prescription Medications
Puppy and Kitten Care
Radiology (X-rays)
Reptile Care
Surgery
Ultrasound
Vaccinations
Team
Claire Challinor
Veterinarian
Bryan Hughes
Veterinarian
Martin James
Veterinarian
Sally Kirton
Veterinarian
Kate Plant
Veterinarian
Zoe Blake
Nurse
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Sophia Lee
14 Apr 2025
Sharing this review following mediation with the VCMS, which has been left as unresolved.
The pain this practice has caused my dog and in turn our family has been more than they probably realise. I ...
Sharing this review following mediation with the VCMS, which has been left as unresolved.
The pain this practice has caused my dog and in turn our family has been more than they probably realise. I have taken my complaint to them which was half responded to and half ignored. We then went through a mediator and this has been left unresolved due to the practice "taking on board" my comments, but not offering any good will gesture or apology.
I took my french bulldog to the clinic after finding a lump on her ear, we were new clients after the closure of our local vet.
They diagnosed a hematoma and advised that the treatment would be leech therapy. We took our dog to the Dorking branch for the therapy several days later and following this, the hematoma worsened. We were asked to wait a week before bringing her back, however the size concerned me and I took her back after a few days. More leeches applied. A week later, it's even bigger. Her whole ear is swollen. Take her back again, no treatment offered as we need to wait at least 2 weeks.
She was given anti allergy injections and antibiotics to treat the underlying ear infections at her first and last appointments.
At this point I decided to seek a second opinion. There were several factors involved in this, including gut instinct that something at this clinic felt "off", as well as conducting my own research and finding that leech therapy is not a common treatment for this type of injury.
I took her to another clinic the following day and the Vet drained her hematoma surgically there and then. There was 26ml of blood drained from her ear. Had this been done at the start when the hematoma was a lot smaller, it would have saved her 2 weeks of pain. She required one more drainage a week later, a very small amount, and now several weeks on, her ear has fully healed thanks to the new clinic, sadly it is now crumpled so will not stand upright again.
The above is a condensed version of everything I complained about and I put these opinions forward to Brelades, but what I received back was far from a heartfelt apology but a defensive account of the effectiveness of leech treatment and a "I'm sorry you felt....." apology, rather than anything genuine. I requested a refund for the leeches (a small amount in the grand scheme, less than £200) which the VCMS agreed would be a goodwill gesture but this has twice been declined. My comments about poor customer relations at the clinic were ignored.
They have agreed to take my comments on board that I wish for them to give treatment choices to clients to enable them to conduct their own research and make choices that they feel would benefit their pet, rather than giving one preferred treatment option (in this case leeches). Whether they will or not is a different story.
I highly regret not declining the leeches and wish I had researched sooner, but not as much as I regret going to this clinic in the first place.
Phillip
16 Nov 2021
Expensive, apathetic, and seemingly overly money orientated.
A merry go round without actually finding out whats wrong....
My dog suprisingly is better the less we go to the vet and I cant help thinki...
Expensive, apathetic, and seemingly overly money orientated.
A merry go round without actually finding out whats wrong....
My dog suprisingly is better the less we go to the vet and I cant help thinking they over-prescribe meds.
The vets are perfectly reasonable however the reception staff loves the power...
If you like standing outside in the rain, wind and snow because of the hysterical over reaction to Covid - this is the vets for you.
Vanessa Petty
21 Jul 2021
I am still traumatised by the heartless, cold & callous treatment my elderly & much loved cat & l received at the hands of these people on Monday evening 19/7/21. What they did was unconscionable, the...
I am still traumatised by the heartless, cold & callous treatment my elderly & much loved cat & l received at the hands of these people on Monday evening 19/7/21. What they did was unconscionable, they clearly have no idea what "duty of care" means. My recommendation for everyone...DO NOT USE THIS PRACTICE.
Hannah
3 Jun 2019
Awful practice. No morals regarding animal end of life care. Only concerned with what drugs they can sell and how long they can drag a dog out before it needs putting to sleep.
Bart Niven
9 Jul 2018
Supper friendly staff, who know what they are talking about, but the reason for only 3 stars is they are very expensive.
Nicola Hamill
8 Jun 2018
Very disappointed, lovely people but their expertise is limited to cats and dogs, our guinea pig had X-rays and unavoidable outcome but wish they had undertaken the first examination properly, they fa...
Very disappointed, lovely people but their expertise is limited to cats and dogs, our guinea pig had X-rays and unavoidable outcome but wish they had undertaken the first examination properly, they failed to look in his mouth and did not persevere. I would have liked to have determined the outcome sooner. Thankfully he didn’t suffer but nevertheless feel I now need to seek an alternative vet.
Rebecca Mackenzie
20 May 2018
Really good experience, vet nurses and receptionists lovely, very helpful and empathetic
Allan McMillan
17 May 2018
My Chihuahua puppy has just had his Cajones cut off, perfect procedure, when I collected him you would not have known that he had been operated on, very reassuring level of care.
The nursing staff mad...
My Chihuahua puppy has just had his Cajones cut off, perfect procedure, when I collected him you would not have known that he had been operated on, very reassuring level of care.
The nursing staff made the whole process smoothly efficient and pleasant, with plenty of aftercare information
My only faults were with the constant upselling and I found receptionists were a bit preocupied and unfocused.
Haylea Taylor
16 May 2018
All round great practice, staff are brilliant and the best of care given to all of my animals. Couldn't thank them enough.
ModernBeaker
11 May 2018
I trust them to look after my Guide Dog, and have had no reason to complain.
The charity Guide Dogs are rigorous in terms of how they expect their dogs to be cared for, visits to the vet must be doc...
I trust them to look after my Guide Dog, and have had no reason to complain.
The charity Guide Dogs are rigorous in terms of how they expect their dogs to be cared for, visits to the vet must be documented and written evidence of either checks or treatment provided.
Maybe I'm being unrealistic, as if ever something out of the ordinary happened as with my previous dog, Guide Dog's support and decision making is only a phone call away, an advantage that someone visiting with a much loved pet wouldn't have.
But what they do they do well, and are caring whilst they do so.
My dog appears to enjoy her visits, something I've never understood, but then again, she is weird!
mark brown
17 Mar 2018
Good vet Park is a little bit difficult but ok
Emma Laurie
9 Mar 2018
Can’t thank you enough for the care my Alfie received! Very compassionate and caring when it mattered the most.
Louis Morand
6 Mar 2018
Diagnosed a corneal ulcer, but failed to look for the underlying cause. Turned out she had hairs growing under the eyelid, which in turn was causing the ulcer. She ended up with scarring on her cornea...
Diagnosed a corneal ulcer, but failed to look for the underlying cause. Turned out she had hairs growing under the eyelid, which in turn was causing the ulcer. She ended up with scarring on her cornea.
Not thorough enough and far from good enough. Definitely avoid if you can.
Billy Titchener
18 Feb 2018
Attended to my dogs needs during a late evening with excellent advice from the vets. Also as opposed to another local vets we used before pointed out our dog needed emergency eye surgery due to an inf...
Attended to my dogs needs during a late evening with excellent advice from the vets. Also as opposed to another local vets we used before pointed out our dog needed emergency eye surgery due to an infection a previous vets didn't attend to!!! Saved her eyesight, wouldn't ever go anywhere else.
Sarah De Courcy
20 Jan 2018
Took our monster in today( aka our cat, Arthur) for his first ever check up at Brelades in Bookham . Arthur is a big strong cat who will bite and scratch and previous vets haven’t been able to give hi...
Took our monster in today( aka our cat, Arthur) for his first ever check up at Brelades in Bookham . Arthur is a big strong cat who will bite and scratch and previous vets haven’t been able to give him a proper examination. But Jemma was brilliant with him and was able to check his teeth and tummy etc and gave some good advice on different flea treatments as he wasn’t getting on with his other one. Thank you so much, Jemma! I feel really confident that I have found a good local veterinary surgery.
Sarah de Courcy
20 Jan 2018
Took our monster in today( aka our cat, Arthur) for his first ever check up at Brelades in Bookham . Arthur is a big strong cat who will bite and scratch and previous vets haven’t been able to give hi...
Took our monster in today( aka our cat, Arthur) for his first ever check up at Brelades in Bookham . Arthur is a big strong cat who will bite and scratch and previous vets haven’t been able to give him a proper examination. But Jemma was brilliant with him and was able to check his teeth and tummy etc and gave some good advice on different flea treatments as he wasn’t getting on with his other one. Thank you so much, Jemma! I feel really confident that I have found a good local veterinary surgery.
Ben Akroyd
28 Dec 2017
Great local vets. Not cheap (like all other vets) but good service and friendly staff.
Marie-claire Millard
4 Dec 2017
charged me over £200 to look at my dog who had a lump. tried to put a huge bandage on it that fell off outside and charge me £60 for it. All about money and not about the animals
Laura Slater
24 Nov 2017
Once again, Brelades have rescued my VERY accident prone and inquisitive puppy! Thankyou all so very much! Reggie loves all the cuddles and attention he gets on his regular weekly visits
Nigel Day
28 Oct 2017
first impressions are excellent which it what counts with me treatment top notch as well. And my dragon seemed to like him as well and he is super huffy and fussy .lol
Lesley Elliott
24 Aug 2017
Used to take my pets there but now Bryan and John have gone it's all about the money. My guinnea pig had a cyst on his chest and had been treated there all was good for a couple of days when he went d...
Used to take my pets there but now Bryan and John have gone it's all about the money. My guinnea pig had a cyst on his chest and had been treated there all was good for a couple of days when he went downhill fast and was obviously suffering. It was 6.30, out of hours, but the vet told me she was already at the surgery treating a dog but still wanted £160 to see him. I had to let him suffer in a box until he passed away during the night.
Nick
17 Aug 2017
We've used them for years with our cat and always been happy with the care provided, but they;'e certainly gone done downhill in recent months. I think there has been a change of management and it's n...
We've used them for years with our cat and always been happy with the care provided, but they;'e certainly gone done downhill in recent months. I think there has been a change of management and it's not been a good one. Took our sick 12 week old puppy in after she had been violently ill all night and asked to see a vet, this was after already taking her in a few days before due to diarrhoea. But we were to turned away saying there was nothing till later in the day.
They used to make space to see you and you'd see vets you knew. We've not seen any vets we recognise during any of our recent visits. They also seem disinterested in actually trying to help. We'll be moving to someone else from now on.
Amanda Hammond
25 Apr 2017
Terrible experience with these vets and would never go back. Have been a client for many years and never had an issue all the years John was in charge. Saw the same vets time after time with a good,...
Terrible experience with these vets and would never go back. Have been a client for many years and never had an issue all the years John was in charge. Saw the same vets time after time with a good, caring service. Unfortunately all changed now. Never see the same vet and recently having our dog treated for cancer; had to constantly chase for results that were promised but never materialised and had to explain our dog's situation every time we phoned through which was ext...remely upsetting in the circumstances. Despite our insurance part settling the claim, my writing a complaint letter (to which I have never even had the courtesy of a response) and three calls to the surgery requesting details of the amount outstanding, we have never had a call back and they say they have never received the money from the insurance company! Avoid at all costs, this is an inefficient and faceless business. See More
Alison Edser
21 Apr 2017
The best bet and care
Krisztina Peter
2 Mar 2017
I have never thought there is such a nice and caring place like this. All nurse and doctor care about your pet as if they were their own.
mike maher
16 Feb 2017
Vets petty good. Staff sometimes
Simon Pini
29 Jan 2017
Jessica Botterill
26 Oct 2016
A miracle was performed on my beloved dog Connie tonight. She gave birth to 2 healthy pups earlier in the day... We knew something was wrong later so rushed her to Brelades about 7pm.... We were tol...
A miracle was performed on my beloved dog Connie tonight. She gave birth to 2 healthy pups earlier in the day... We knew something was wrong later so rushed her to Brelades about 7pm.... We were told there was possible a puppy still stuck. Mum too weak to push... So they performed an emergency c-section.... 3 more pups found. And bought back from brink of death by the team involved ... We're home now and fingers crossed they do well tonight and carry on getting stronger... Thank you thank you. We literally cannot thank you all enough...
Mohammed Kassim
23 Sep 2016
Amanda Quin
13 Sep 2016
We took our cat here as an emergency. Brilliant team, everyone was so kind. Thank you all so much. She's doing really well
Becky Lloyd
10 Sep 2016
Useless wouldn't recommend to my enemy!! After seeing 3 different people here not one of them picked up their mistakes that they made on my dog!.. Now my dog has late stages of internal bleeding!.. & ...
Useless wouldn't recommend to my enemy!! After seeing 3 different people here not one of them picked up their mistakes that they made on my dog!.. Now my dog has late stages of internal bleeding!.. & this place thinks they are getting a penny!
Jane Thoburn
21 Jun 2016
I took a stray ginger tom to them last night who unfortunately was put to sleep due to his injury on his back leg and was very weak. Thanks for all you're care for this poor little boy!!
Jon Mears
29 May 2016
Great
Sarah Ford
24 Jan 2016
Have been using Brelades for over 20 years and find them friendly and helpful and you can tell all the staff generally care for each and every pet . The best in town :-) Thank you.
Louise Smith
11 Dec 2015
The best vets I have ever used. My cat had to go in as an emergency case on a recent Friday afternoon. We were treated with kindness throughout - in fact, I cannot say just how kind the vets were. ...
The best vets I have ever used. My cat had to go in as an emergency case on a recent Friday afternoon. We were treated with kindness throughout - in fact, I cannot say just how kind the vets were. The cat had to be kept in for about 48 hours and Brelades kept me regularly updated with his progress. Thankfully all was well and he came home on the Sunday. All contact I have had with Brelades since has been incredibly professional;. I would have no hesitation in recommending them to anyone with small animals.
Joey Elizabeth Sophie King
9 Apr 2015
Excellent and very caring environment. My cat had to undergo surgery and there were complications so they kept him in overnite plus an extra nite to be safe and they looked after and cared for him gre...
Excellent and very caring environment. My cat had to undergo surgery and there were complications so they kept him in overnite plus an extra nite to be safe and they looked after and cared for him great, even gave him lots of cuddles. I cant thank Claire and the team enough. Superb xxxxxxxx
Alex Wilkie
25 Feb 2015
Excellent and helpful, I fully recommend them as local vets
John Mcgillivray
7 Jan 2015
New extension provides best facilities for patients and staff. As the oldest practice in the area we continue to develop to provide the best service to our patients.
Marie Morgan
23 Jul 2014
Our cat was admitted into surgery last week to repair wounds inflicted from a cat fight. We would like to say a big thank you to the surgeon and nurses for their amazing care. She is on the mend slo...
Our cat was admitted into surgery last week to repair wounds inflicted from a cat fight. We would like to say a big thank you to the surgeon and nurses for their amazing care. She is on the mend slowly and heals a little more each day.
Suzi Woozi
23 Mar 2014
The best vets I've ever used for all my pets! Such lovely caring staff, highly recommended.
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FAQs
Where is Brelades Veterinary Surgeons located?
Brelades Veterinary Surgeons is located at 20 Knoll Rd, Dorking, Surrey RH4 3EP. It's easily accessible to pet owners in the Dorking area and surrounding communities.
What time does Brelades Veterinary Surgeons open and close each day?
Brelades Veterinary Surgeons is open Monday 08:30 AM - 18:30 PM, Tuesday 08:00 AM - 18:30 PM, Wednesday 08:00 AM - 18:30 PM, Thursday 08:00 AM - 18:30 PM, Friday 08:00 AM - 18:30 PM. On Saturdays, it's open 09:00 AM to 18:00 PM. They are closed on Sundays.
Is Brelades Veterinary Surgeons open on Saturdays?
Yes, Brelades Veterinary Surgeons is open on Saturdays. Their Saturday hours are 09:00AM to 18:00 PM.
Is Brelades Veterinary Surgeons open on Sundays?
No, Brelades Veterinary Surgeons is closed on Sundays. They operate Monday through Saturday, serving pet owners during the week and on Saturday.
How can I book an appointment at Brelades Veterinary Surgeons?
You can book an appointment online with Brelades Veterinary Surgeons via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
What services does Brelades Veterinary Surgeons offer?
Brelades Veterinary Surgeons in Dorking offers a range of veterinary services, including Anesthesiology, Behavioral Counseling, Blood Pressure Monitoring, Bloodwork, Boarding. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Does Brelades Veterinary Surgeons offer vaccinations for pets?
Yes, Brelades Veterinary Surgeons provides pet vaccination services. They offer core vaccinations for dogs and cats (like rabies, distemper, parvovirus, etc.) as well as any recommended booster shots. You can schedule your pet's vaccines during normal appointment hours at their Dorking clinic.
Does Brelades Veterinary Surgeons offer pet dental care?
Absolutely. Brelades Veterinary Surgeons offers pet dental care services, including teeth cleanings, dental exams, and treatment of dental issues for cats and dogs. Regular dental care is part of their preventive services to keep your pet healthy.
Does Brelades Veterinary Surgeons provide boarding or kennel services?
Yes, Brelades Veterinary Surgeons has boarding facilities for pets. They can board your cat or dog in a safe, comfortable environment when you’re away. It’s advisable to book in advance, especially during holidays, as space can be limited.
Do they perform spay/neuter surgeries at Brelades Veterinary Surgeons?
Brelades Veterinary Surgeons provides spaying and neutering services for pets. Their veterinary team in Dorking has extensive experience in these routine surgical procedures. They will also guide you on post-operative care for your pet.
Can Brelades Veterinary Surgeons microchip my pet?
Yes, Brelades Veterinary Surgeons offers pet microchipping. Microchips help identify your pet if they ever get lost. The procedure is quick and can be done during a regular appointment.
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