Very disappointed, lovely people but their expertise is limited to cats and dogs, our guinea pig had X-rays and unavoidable outcome but wish they had undertaken the first examination properly, they failed to look in his mouth and did not persevere. I would have liked to have determined the outcome sooner. Thankfully he didn’t suffer but nevertheless feel I now need to seek an alternative vet. Read Less

My Chihuahua puppy has just had his Cajones cut off, perfect procedure, when I collected him you would not have known that he had been operated on, very reassuring level of care. The nursing staff made the whole process smoothly efficient and pleasant, with plenty of aftercare information My only faults were with the constant upselling and I found receptionists were a bit preocupied and unfocused. Read Less

I trust them to look after my Guide Dog, and have had no reason to complain. The charity Guide Dogs are rigorous in terms of how they expect their dogs to be cared for, visits to the vet must be documented and written evidence of either checks or treatment provided. Maybe I'm being unrealistic, as if ever something out of the ordinary happened as with my previous dog, Guide Dog's support and decision making is only a phone call away, an advantage that someone visiting with a much loved pet wouldn't have. But what they do they do well, and are caring whilst they do so. My dog appears to enjoy her visits, something I've never understood, but then again, she is weird! Read Less

Diagnosed a corneal ulcer, but failed to look for the underlying cause. Turned out she had hairs growing under the eyelid, which in turn was causing the ulcer. She ended up with scarring on her cornea. Not thorough enough and far from good enough. Definitely avoid if you can. Read Less

Attended to my dogs needs during a late evening with excellent advice from the vets. Also as opposed to another local vets we used before pointed out our dog needed emergency eye surgery due to an infection a previous vets didn't attend to!!! Saved her eyesight, wouldn't ever go anywhere else. Read Less

Took our monster in today( aka our cat, Arthur) for his first ever check up at Brelades in Bookham . Arthur is a big strong cat who will bite and scratch and previous vets haven’t been able to give him a proper examination. But Jemma was brilliant with him and was able to check his teeth and tummy etc and gave some good advice on different flea treatments as he wasn’t getting on with his other one. Thank you so much, Jemma! I feel really confident that I have found a good local veterinary surgery. Read Less

Took our monster in today( aka our cat, Arthur) for his first ever check up at Brelades in Bookham . Arthur is a big strong cat who will bite and scratch and previous vets haven’t been able to give him a proper examination. But Jemma was brilliant with him and was able to check his teeth and tummy etc and gave some good advice on different flea treatments as he wasn’t getting on with his other one. Thank you so much, Jemma! I feel really confident that I have found a good local veterinary surgery. Read Less

Used to take my pets there but now Bryan and John have gone it's all about the money. My guinnea pig had a cyst on his chest and had been treated there all was good for a couple of days when he went downhill fast and was obviously suffering. It was 6.30, out of hours, but the vet told me she was already at the surgery treating a dog but still wanted £160 to see him. I had to let him suffer in a box until he passed away during the night. Read Less

We've used them for years with our cat and always been happy with the care provided, but they;'e certainly gone done downhill in recent months. I think there has been a change of management and it's not been a good one. Took our sick 12 week old puppy in after she had been violently ill all night and asked to see a vet, this was after already taking her in a few days before due to diarrhoea. But we were to turned away saying there was nothing till later in the day. They used to make space to see you and you'd see vets you knew. We've not seen any vets we recognise during any of our recent visits. They also seem disinterested in actually trying to help. We'll be moving to someone else from now on. Read Less

Terrible experience with these vets and would never go back. Have been a client for many years and never had an issue all the years John was in charge. Saw the same vets time after time with a good, caring service. Unfortunately all changed now. Never see the same vet and recently having our dog treated for cancer; had to constantly chase for results that were promised but never materialised and had to explain our dog's situation every time we phoned through which was ext...remely upsetting in the circumstances. Despite our insurance part settling the claim, my writing a complaint letter (to which I have never even had the courtesy of a response) and three calls to the surgery requesting details of the amount outstanding, we have never had a call back and they say they have never received the money from the insurance company! Avoid at all costs, this is an inefficient and faceless business. See More Read Less

A miracle was performed on my beloved dog Connie tonight. She gave birth to 2 healthy pups earlier in the day... We knew something was wrong later so rushed her to Brelades about 7pm.... We were told there was possible a puppy still stuck. Mum too weak to push... So they performed an emergency c-section.... 3 more pups found. And bought back from brink of death by the team involved ... We're home now and fingers crossed they do well tonight and carry on getting stronger... Thank you thank you. We literally cannot thank you all enough... Read Less

Useless wouldn't recommend to my enemy!! After seeing 3 different people here not one of them picked up their mistakes that they made on my dog!.. Now my dog has late stages of internal bleeding!.. & this place thinks they are getting a penny! Read Less

The best vets I have ever used. My cat had to go in as an emergency case on a recent Friday afternoon. We were treated with kindness throughout - in fact, I cannot say just how kind the vets were. The cat had to be kept in for about 48 hours and Brelades kept me regularly updated with his progress. Thankfully all was well and he came home on the Sunday. All contact I have had with Brelades since has been incredibly professional;. I would have no hesitation in recommending them to anyone with small animals. Read Less

Excellent and very caring environment. My cat had to undergo surgery and there were complications so they kept him in overnite plus an extra nite to be safe and they looked after and cared for him great, even gave him lots of cuddles. I cant thank Claire and the team enough. Superb xxxxxxxx Read Less

Our cat was admitted into surgery last week to repair wounds inflicted from a cat fight. We would like to say a big thank you to the surgeon and nurses for their amazing care. She is on the mend slowly and heals a little more each day. Read Less