East Grinstead Veterinary Centre

Vet was lovely 😊 The bill was very expensive. Don’t have insurance as very expensive as your pet gets older so have a building society account instead! Which is now empty! I am now looking round for a vet that isn’t all about money 💰 I would not recommend this vet. Read Less

Have been using this practice for the past 30 years, and recently had my beloved little cat put to sleep by Lucinda. Lucinda was wonderful as always, kind, gentle and compassionate, as was the lovely nurse Amber who helped during the consult. Read Less

I am absolutely appalled at this practice. We took our family dog there, after much deliberation over who we felt would take the best care of him and us in the local area, and East Grinstead Veterinary Hospital came out as the practice we felt best about. How wrong were we?! Our (too) active dog was diagnosed with ligament damage after some overzealous activity and subsequently needed operating on. As you may expect this wasn't cheap so we instigated a claim with our insurer. A few weeks prior to his injury, we changed our pet insurance upon renewal date as we needed a provider that better catered for him now he was a little older, thank God we did.... Well, that's what we thought. The operation went fine however, due to a administrative error on the vet's part, they declared on our insurance notes that our dog was injured before our insurance was renewed, simply by putting the wrong date of the month on the form; human error you would say. As simple as this may sound to remedy, the vet denied their wrong doing and have failed to review or correct this despite our amicable approach and various conversations with seemingly a string of staff with no idea. Our insurer, and other vets have all told us how easy this would be to change (our insurer agreed to accept a claim with the correct date), but this vet refused to admit that they are wrong and has been dishonest from the beginning of reporting the matter. Who knows why, but this is absolutely disgraceful and it is evident that what they care about is money, nothing more, certainly not their clients. Your animal I am afraid is just another walking bag of cash. The result for us is that our insurance will not cover the cost of the treatment and we are hugely out of pocket, when our insurance would have covered us. As skilled as these people may be (well, I'm not so sure now) operating a knife, clearly they lack skill in the administrative part of their business, with no ability to provide attention to accuracy or common sense. I would NEVER entrust any animal of mine to them again and I will actively discourage others from using them for both human and animal's sake via any means I am asked, private and public. Having read some of the other negative Google reviews (I wish I had before), I can see why they have been left and I would have avoided from the start. Please accept this as your warning before engaging with this business. Awful, awful practice. Read Less