DO NOT use this veterinary practice unless you want to quite literally hemorrhage money. I was with them from October - June and was part of their wellness plan (utter joke) paying £15 per month pretty much for worming tablets which I received on one occasion. I had my Japanese Akita Spey and she had a laceration on one of her legs which needed a small amount of stitches. I paid them nearly £300 at the time for these treatments. I cancelled the wellness plan as really didn't seem to be getting much out of it (two month ago) and received an e-mail with an invoice asking me to pay a further £143.11!!!! I rang up to ask what this was about?! ....apparently because I cancelled the wellness plan I owed them the discount I had received for the Spey and treatment?! WHAT!!!!! £450 for Spey and stitches on a small laceration of the leg?!!! .... Of course, they got this wrong and the invoice should have read £53, just like the invoice they tried to give me for tablets to stop her bleeding (had been in heat for 2 month) which we didnt get as decided to Spey her!! Veterinary circus - would be almost funny if I'd not been robbed. Read Less

I am afraid to take my dog to this veterinary practice. Although they are very COVID safe, what isn't very safe is the cost without any prior discussion or warning! As with everyone, job security is worrying at the moment and to get an unexpected heavy bill is concerning and embarrassing! I am dreading my dogs appointment today, I suppose i best take my check book as no doubt there will be another unexpected fee!! Read Less

Our pet dog jess came to the end of a very long and happy life on sat 20th June 2020.throughout her life the care and treatment she received from everyone at the Wallsend branch was excellent.All the staff were pleasant and professional at all times.I would like to thank them all. Read Less