Excellent service and very helpful staff the only faults are it is almost impossible to park and the waiting area is very small and when busy the animals are on top of each other also it can be very expensive. This said you do get seen quickly and the woman vets are superb very understanding, sympathetic and extremely helpful. Although this is a small veterinary practice I would highly recommend it Read Less

My cat was put to sleep on Monday I had insurance with Petplan took the claim form into be completed by the vets went to collect on Thursday and they refused to hand it over giving me some explanation that it was their policy (bearing in mind that I paid them all the money that was due and on time). I went again today (Friday) and was told the same thing. I advised that I was not informed of this policy and one of the veterinary nurses said that it was only for the veterinary nurses. I am still refused my claim form. I have now cancelled my other cat's health scheme that is with the vets. I have been with them for near on twenty eight years but never had a problem before. If it is not enough to loose a beloved pet but to be told about their policies, apparently it is because one person changed their document so I am being penalised for this. I have now signed up with White Cross Vets in Regent Road. Their loss. Read Less

took my dog today sent him home had to take him to pdsa had to be put to sleep vet at Oldbury was a wast of time could not be bothered hope everyone at Orchard veterinary have good Xmas we won't Read Less

I have a mischievous ginger cat named Charlie, who is a year and a half old. He has only ever required routine care (his check ups, immunisations and flea treatments) but I have always felt happy and comfortable taking him to Orchard Vet Centre. The staff always make a fuss of him and take the time to be thorough during their examination and answer any questions I might have. It is a very friendly welcoming place! :) Read Less

Oldbury site-If there was a 0 star option I definitely would of picked! We brought my beautiful boy in for there help on Saturday 10th December 2016! The vet was horrendous, after revealing my dog was in heart failure, he sent him home on medication, without consulting with us, exactly, his life expectancy, how to give him his medication. After my dog experienced two episodes of collapsing and fitting we called the vet back yet again, which he told my dad, what do you expect me to do put the dog down? When all we wanted was for our beautiful boy to get better. After his breathing deteriorated and he could not longer walk. We had to make the difficult decision to let him go. Pdsa veterinary hospital were amazing with buster and they gave us all the answers, you should of given us in the first place. You have been our vets for 10 years and yesterday you showed no compassion or care in our boy! I am absolutely ashamed of the care you showed yesterday, and for this we lost a big part of our family. Rest in peace buster! You will be missed.Read Less

We use the Oldbury branch and have done so for many years now. Best care ever for our past dogs Nipper a black and tan jack Russell then our staffie Todd and now caring for our rescue staffie called Ffion (she's from wales ) she's had 3 operations in 3 years and we have always been confident in the care and love given to her by orchard staff. Read Less

Our first visit for our new pup Jessica was with vet Alison at the Oldbury surgery. We laughed and also cried as we shared stories of losing our beloved dog Matthew and Alison losing hers only weeks before. We have always had our pets on the pal for life schemes and find the care they receive second to none, from puppy classes to when we have to say goodbye. Read Less

Everyone at the Harborne branch is great. I called first thing this morning as my cat, Bucky, was poorly over the weekend. I was told to bring him in at 9 and he was seen almost right away by Emma. He had an abscess which was drained and cleaned, and was sent home just over six hours after I called. That's what I call service! :) Read Less

Orchard's vets- Harborne have been very kind and caring for my cat Jasper when he recently # his pelvis. He is not the biggest fan of the vets but has been treated very gently and kindly with treats for being brave! He is well on the road to recovery now and I would recommend anyone to bring their pet to this practice for routine and emergency treatment. They have been very kind to me, explaining all treatments involved and time frames for recovery, thank you. Read Less

Orchard vets are always friendly and helpful when I have taken my guinea pigs there, I have recently adopted a new guinea pig called Reggie and I think he would love the small animal hamper. They were very helpful and understanding of my guinea pig GiGi who sadly passed away, but they gave him excellent care! Reggie has been put on to the health scheme today and I know how much this has helped in the past, so recommend this to anyone who wants to insure their pet! :) Read Less

After starting with one rescue dog and ending up with four I have found the health scheme invaluable! The vets and staff at Wednesbury are kind, understanding and caring!! I cant recommend highly enough..they handled our loss of two dogs and a cat in short space of 11 months with such care and compassion, particularly Ben who definitely knew how to woo the team! Thank you all Read Less

I use Wednesbury vets for my newly acquired kitten Toby (aka princess Kiki LOL) ,they have been nothing short of brilliant ! I've never owned a cat before and there advice and treatments have been second to non so far. I would highly recommend there pal for life scheme too. I'd also like to add I'm not a completely new customer our Dog was previously treated there too, we had a similar experience as the lady who reviewed before me except we had absolutely no issues ! Our beloved Enzo was cremated by his self and returned to us in good time all with the upmost respect. My pets are my babies and I trust Orchard with them completely. Read Less

Been going to the Wednesbury branch since I've had fidget two years ago. And enrolled her in puppy classes when we started. and signed up with the pet scheme. Staff are always friendly and welcoming. I order my food with them. Id recommend them to anyone.Read Less

I have been taking my two cats to Orchard for over a year now and I have no regrets ! The staff are all lovely and so friendly and clearly really care about all animals that come to them. Both of my cats have been neutered through Orchard Vets and I have never had any worries or concerns as I know they are in safe hands. I would also recommend their health care scheme, it's a life saver ! Read Less