Izzy our dog was with this vets from when she was about 10 weeks old until she was about 12 and 1/2 years old, when she very sadly had to be put to sleep. We had to take her to The Willows when I informed the vets at Yardley, they showed no sympathy at all might as well as been talking to the wall, I cannot believe this happened as up to that point they had cared for Izzy very well. But this has made me question their motives. Read Less

My first visit to this veterinary centre, and I am so pleased I took our cat Mario there. The staff are very welcoming and friendly. The vet we seen a Mr. Hughes MRCVS, was very friendly and listened to all my concerns as I explained to him what I thought had happened to Mario. 10 out of 10 if I could mark this practice. Thank you to all at Fivelands for excellence in service and care. Read Less

I have used Fivelands Moseley a couple of times recently and been happy with them.  My dog Sabrina had a very traumatic event after going missing for a week and being hit by a train & having her leg severed. Five lands carried out the op on her leg and I decided to continue going to them even though I live some distance away.  Sabrina suffers from extreme separation anxiety, probably exacerbated by her traumatic experience when she went missing.  I have tried everything, and after her breaking out of the cage I had finally given in to, I decided a visit to the vets was necessary.  My appointment was at 4.30 and due to carols road works on the way I was 5 minutes late, and had called the vets to say I would be a bit late (I had waited 20 minutes for my last appointment by the way). When I arrived the receptionist told me I would have to re-book as I was late.  I asked politely if I could just see the vet for the 5 remaining minutes of the appointment, but she refused point blank.  She told me that the vet hadn't even had lunch that day!!  She said that they were extremely busy, even though there was not one person in the waiting room, and in fact as I sat in their car park making a couple of calls I noticed that it took another 30 minutes for any further customers to arrive.  I feel very upset at their lack of responsiveness and care, and will now transfer to a more local vet.  Don't use Fivelands if you are looking for flexible and personal care for your pet!! Read Less