I’ve been bringing my dog to this vets for the last 2 years with ear infections. Everytime they put drops in them and tell me he will be fine in a couple of weeks, he is never fine, continuously going for consultations and continuously told he will be fine. Eventually his ears were that bad I asked if he could be sedated and his ears cleaned out thoroughly and a proper inspection done. Picked him up and was told all is fine, it was just dirty. 3 days later and his ear is irritating him again. Changed vets and have just been told he has one of the worst infection the vet has ever seen his ear drum is ruptured and is now deaf and the infection is in his inner ear also. The infection has got that bad that if the anti biotics do not work he will have to have his whole inner ear removed to stop the discomfort. I feel this could’ve been prevented if bell and partners actually cared about the animals not just the money going into the till! Absolute disgrace! I will be telling everyone I know never to go to this vets! Read Less

We have used Bell & Partners for over 20 years. I have always held this practice in high esteem until a recent visit with our 7 month old puppy. Hetty was a bouncy puppy full of life, interested in everybody & everything. On Thurs 7th Dec, she was off her food and had upset tummy, I made an appointment to see one of the vets at B&Ps, the vet looked at Hetty, dismissively saying, oh its probably change of food (!?) she asked if I was insured, sold me something to put on her food, & I was told if no better come back tomorrow. Hetty's condition worsened, so I returned to vet on Fri. Again the vet asked if I was insured, she then took blood tests, results showed all clear but white blood count low and a little dehydrated so Hetty was put on a drip for about 4 hours, I was told to pick her up at 5pm. Ross released Hetty back to me & said, bring her back at 9am tomorrow (Sat) to go back on a drip. (Why was Hetty sent home? I trusted these qualified people and didn't question this decision). Hetty passed away outside the vets on Sat morning. With no explanation from the vet as to what caused Hettys death, I asked the receptionist how do I know what to put on the insurance form, the reply was,"don't worry the vet will put something down". Disgraceful. We have never heard anymore from Bell & Partners except to collect Hettys ashes. It was left to the insurance company to informed us that Hetty had passed away due to gastroenteritis. Apparently, this can be a common complaint in puppies, it is easily recognised, treatable and curable. We have been left utterly heartbroken over our loss, and I have felt nothing but guilt for letting our little puppy down. Needless to say we have now changed vets. Read Less

Friends and family have always used Ross so obviously I was always going to go there first. I took our rescue dog last December with a problem with his ears. I didn't see Ross as he's off but the lady vet I saw was a waste of time she watched as myself and a nurse lifted the dog onto the table. She stuck a light in his ear and made him yelp and wet himself. I even had to put the dog on the scales myself? I left with ear drops and paid the hefty bill. The ear drops did nothing so we went to a new vet who is sorting him out. The insurance company asked bell vet for the medical history they declined I had to email to say they could. After emailing bell vets twice and phone calls I then got told it was £6 to send an email??? Clearly its all about money not dogs welfare Bell vet?? £6 to send an email so a dog can have the treatment he desperately needs. Absolutely disgusting daylight robbery. Read Less