Left waiting in a sweat box with a poorly dog. The vets are good when you eventually see them, sometimes it feels like there abit excessive on medication and revisits, dont know weather this is just a pure upselling or just genuine concern for your pet, i litterally have spent ££££ at this place, after some visits i look back and think was that necessary?? Or did they need that.... in response to the manager, our pets are registered under my partners name which will explain the reason for no records of me, i wrote this review 1 year ago and have recently been in for a booster for my dog, appointment was 6PM i arrived at 5:45, did not get seen until 6:50pm, this is not just a one off it has happened to me and my partner over 6 times in the past, you are very lucky we still use you, its only because we are local we still do, take my advice, Ensure you keep to appointment times, Stop anually increasing the price for medications, try not to upsell treatments etc, our dog ate something naughty, u guys made him sick, the receptionist said nearly the whole pack of chewing gums came up 9 in total, but on this occasion your vets insisted on blood test, keeping him in on a drip etc, we were asked 3 time's if we had insurance. Being young and nieve we payed £650 odd for treatments, looking back i feel we were ripped off, he has eaten similar amounts in the time after and he has been fine which is testement to how uneeded all the treatment was. Another time he had ear problems, we bought ear drops and asked to come back next week, we did this, the vet had 1 look in each ear and said "yeah still got lots of wax, come back next week" and we were charged 30odd quid for the consultation. This happened 3 times over, in the end we did not keep returning and left it, hes fine now btw!. You guys are meant to be vetinarians not salesmen. Whilst i agree you need to be cautious of animals needs etc, you know and i know there is a element of upselling going on Read Less

We took our dog to these vets , she was distressed and in difficulties and had to be carried into the surgery on a stretcher . She was put in a back room and it became obvious to us that she was near the end . We wanted to see her and be with her as she passed away , but the staff held us up in another room taking a payment for her euthanasia injection and cremation service , god alone knows why that couldn't have waited until afterwards . At that time we would have signed anything we were so upset and just wanted to see her . They even tried to get us to pick and pay for an urn before she had even died . We finally got to see her just as she passed away , she didn't even need the injection we had just paid for she died naturally . Their suggested solution to the disposal of her body was to put her in a van and drive her to Surrey for cremation . The next day we cancelled that and found Heart of England Services in Meridan who dealt with her cremation locally in a compassionate and caring manner , and we would highly recommend them . While I understand that vets are not the National Health ie they are there to make money (and YourVets are part of a large group) , I cannot understand the total lack of compassion shown by the vets and most staff at this place . At no time was our dog treated as any more than a source of income to their practice , and to delay us seeing our dog while they took payments and tried to sell us things is totally inexcusable . Take our advice , don't use them , find a small local vet to look after your animal who will care about them and not use the opportunity of your vulnerability at a distressing time to extract money from you . Read Less

As a vets, the centre is a really nice place and the 24 hour service is very reassuring for a pet owner. However, I could not recommend them as a place to go to have your pet euthanized. Trust me, unless you are very insistent, your dogs suffering will be made to continue, but only after you've spent £200+ on 'tests'. Sadly, our dog (who was old) fell very poorly and we took him here with the sole intention of having him put to sleep. I'm not an expert, but I believe that most experienced dog owners know when there is something extremely wrong with their dog and particularly when it is highly distressed. While the service we received was excellent and considerate we were attempted to be sold x-rays and blood tests etc. (after a very subtle insurance enquiry). I am a rather pragmatic dog owner. I believe that once they are past a certain age, when something goes very badly wrong, prolonging their life is often cruel and selfish. For a dog that was very clearly poorly, I (not for the first time with YourVets) eventually gave in and was sent home with some medicine. Within an hour of being home we almost immediately regretted it as our dog vomited and collapsed in it in less than an hour after us being told to 'give him a chance'. We eventually (very late in the day at this point) found another vet who agreed that euthanizing was the humane option practically upon immediate assessment. I should have learnt my lesson from 5 years before when an old rescue dog we had at the time clearly had kidney failure, yet we were sold blood tests, x-rays and drips at £360 for them to eventually tell me what I already knew and then that it would be best to put her to sleep (by which point I was £500 in the hole after 2 days and all I had done was allowed my emotions to buy into hope and prolong my dogs suffering). I'm not saying that YourVets are bad, if anything, quite the contrary. However, practically every time we or friends have had to take a pet here to be put down (not an easy decision) we have been 'up sold' into dragging the process out. In any other industry, it'd be called 'being conned' - because money is taken (or extracted) from you at a point where you are most emotionally vulnerable. When we have needed this vet, for genuine day to day animal care, their service has been excellent, but unless in an emergency, I will never visit this clinic again. This is no reflection on the reception staff who we have always found to be helpful and polite. Read Less