We are committed to providing a high level of vet care to our patients and also their owners. Based in Wordsley, Stourbridge West Midlands, we are an independent veterinary practice with a team of friendly approachable staff, dedicated to looking after the animals in our care. We offer complete health care for your pets, including vaccinations, parasite control & weight management.
After being a customer for over 30 years with this practice and on my 5th cat in their care I was met with a new twist of having to pay a deposit of £20 up front to book my cat in for the 'snip' deduc... Read More
After being a customer for over 30 years with this practice and on my 5th cat in their care I was met with a new twist of having to pay a deposit of £20 up front to book my cat in for the 'snip' deductable from the total of £45 for the procedure. Having spoke to the practice manager I am told it is because of demand/covid/kids of school/ new practice for defaulters etc. I made clear my upset with this to be told I am the only one to complain and it was made clear my business was no longer welcome. Jaw dropping after thirty years good custom. Shop around folks. Read Less
Response from Powis and Partners
2 Aug 2021
We are very sorry that you are upset. Like many practices we successfully introduced the deposit system some time ago to ensure that appointments are not wasted, which was becoming an issue common to veterinary practices both locally and nationally. We have seen a dramatic reduction in owners not turning up for appointments as a result of introducing deposits and I’m sure you will appreciate that this has benefited you and all of our owners and their animals by ensuring that our staff are not stood around doing nothing when they could be treating your pet. We are very grateful to our owners, who until now have without exception been understanding of the benefits of this approach. You are very much valued by the team, and our appointment booking process has been designed solely with the best interests of your cat and all of the other pets entrusted to our care in mind. We very much hope to see you and your cat again soon and please rest assured that your pet will receive the excellent care to which you have been accustomed over 30 years as a loyal customer of Powis and Partners.
Debra RichardsI
17 Jul 2020
REPORT
I took my dog to powis and partners on 11.07.20 as her eyes had gone cloudy and a blue grey colour I thought she had gone blind but she followed me round and ran after her ball on the field which i di... Read More
I took my dog to powis and partners on 11.07.20 as her eyes had gone cloudy and a blue grey colour I thought she had gone blind but she followed me round and ran after her ball on the field which i did tell them she seems to be able to see they said she was following my voice and was blind and possibly would have to have her eyes out they said she would have been in pain and have a headace due to the pressure and it may be glucomer they also said a specialist referral would be around £700 to £1000 on calling round we found the charge would be £200 for her to be looked at I was in bits all that day thinking she was blind and possibly would have to have her eyes removed they charged me £39 for eye drops which are £9 to purchase over the counter along with charges for injections and pain medication and a charge for a telephone call disgraseful, the following day her eyes had gone back to normal brown and bright I informed them and made a complaint against them however in their words and I quote
"I believe at all times my members of staff were acting in the best interests of Molly. I believe the case was handled appropriately and I do not believe any refund of fees is warranted."
I will be forwarding my complaint to the royal College of Veterinary Surgeons -
To investigate their actions, it would have been nice to receive a apology for my distress and a refund of fees but they think they acted appropriately!! Really are they for real !! to put someone through such a terrible ordeal abslouloutly disgusting Read Less
Nigel Summerfield
1 Jun 2020
REPORT
The staff here are amazing.
The sympathy, and Empathy that was given to us was unforgettable. From all members of staff.
Even during a pandemic and Bella had passed away at the grand age of 15 +
It wa... Read More
The staff here are amazing.
The sympathy, and Empathy that was given to us was unforgettable. From all members of staff.
Even during a pandemic and Bella had passed away at the grand age of 15 +
It was very dignified, and I thank Powis and Partner's. Read Less
Response from Powis and Partners
1 Jun 2020
Thank you Nigel for taking the trouble to make this review. We understand it will be a very difficult time for you. Hopefully we may meet again in happier circumstances.
Denise Barlow
12 Apr 2019
REPORT
Lovely receptionists and exalant
Stu Heal
5 Jul 2018
REPORT
Seems nice and friendly. Accepts rspca discount vouchers for spaying dogs and cats
Chloe Wood
8 May 2018
REPORT
Would definitely recommend this vets the service and care is outstanding and they got my pet in the same day within a few hours! Saw the vet pippa who was absolutely outstanding!
Tina Smith
8 May 2018
REPORT
Always a friendly & considerate/informative service. Put you at ease & always in the best interest of my pets.
Warren Shinton
24 Apr 2018
REPORT
Great vets, friendly staff. Wouldn't go anywhere else. Highly recommend vet, Pippa Adams.
Paulette Hickman
24 Jan 2018
REPORT
Use this vets for my two dogs. Great staff totally trust their judgment. Only downside is waiting area is tiny especially if busy and appointments always seem to be about 30-40 mins late. Worth it how... Read More
Use this vets for my two dogs. Great staff totally trust their judgment. Only downside is waiting area is tiny especially if busy and appointments always seem to be about 30-40 mins late. Worth it however to see a good vet. Read Less
Kirsty Underwood
27 Nov 2017
REPORT
It's fair to say I'm happy with the vets. After the treatment and hospitality received during each visit I'll never want to go anywhere else. They have treated my animals from everything to new pet ch... Read More
It's fair to say I'm happy with the vets. After the treatment and hospitality received during each visit I'll never want to go anywhere else. They have treated my animals from everything to new pet checks to the more serious kitty urinary problems. All the team are fabulous but pippa has been amazing all throughout. Emergency appointments are readily available, they stock all special diet foods and I know they are only a phone call away with great advice! Read Less
Lisa Robbins
29 May 2017
REPORT
Lovely friendly staff
Kay Hepwood
30 Apr 2017
REPORT
Caring and kind on all aspects.
Samantha Ward
2 Apr 2017
REPORT
Always happy to help with advice, excellent care
Kenneth C Lawrence
11 Feb 2017
REPORT
Ade Lucas
2 Feb 2017
REPORT
Can't say enough about how good they are. My staffie cut his paw badly while out on a walk and they had him in, checked and admitted within an hour and a half of me noticing the wound. The vet was ext... Read More
Can't say enough about how good they are. My staffie cut his paw badly while out on a walk and they had him in, checked and admitted within an hour and a half of me noticing the wound. The vet was extremely caring and gentle with him. He's been a few times for different things but he likes going as they always treat him really well and make sure he's happy and content despite being in pain. Read Less
Stephanie Mckay
28 Jan 2017
REPORT
Top notch vets :D As a family we have used this vets since 1995 (i think) some of the staff were there at the begining & are still there now.( carol & Jane) That gives me great confidence.Carol Stewar... Read More
Top notch vets :D As a family we have used this vets since 1995 (i think) some of the staff were there at the begining & are still there now.( carol & Jane) That gives me great confidence.Carol Stewart has helped us with so many things from a shoulder to cry on,a help to fill in dreaded claims forms & advice in abundance.A familar face(always with a smile) with a flair of making you feel you are in safe hands.All our pets (Rats,Dogs & cats) have been well treated & value the expertise of this independant vets.See you next week :D Read Less
Janet Woodall
10 Jan 2017
REPORT
Our local vets. So kind and thoughtful
Andrea Willetts
30 Dec 2016
REPORT
1st time our 9 year old Jack Russell Rosie has ever been away from us. All staff so professional and most of all made me feel Rosie would be well looked after and loved. Had her op and seems absolute... Read More
1st time our 9 year old Jack Russell Rosie has ever been away from us. All staff so professional and most of all made me feel Rosie would be well looked after and loved. Had her op and seems absolutely fine. So relieved. Can't thank all of them enough xx Read Less
jimmy p
27 Dec 2016
REPORT
Jody Millward
22 Dec 2016
REPORT
I was told my rabbit was healthy and had a few sharp teeth. After 2 injections and a cat flea treatment the next day my rabbit had a fit and died. Was using this vet for 5 years. Gone down hill and th... Read More
I was told my rabbit was healthy and had a few sharp teeth. After 2 injections and a cat flea treatment the next day my rabbit had a fit and died. Was using this vet for 5 years. Gone down hill and the vets are very unprofessional. While ur animals are fit and well go else wear guys!!!Read Less
Sharon Guest
22 Dec 2016
REPORT
I'd just like to say a massive thank you to the staff . Unfortunately last night I came home to find my baby bunny has passed away. I was absolutely beside myself. My mom made the phone call to the su... Read More
I'd just like to say a massive thank you to the staff . Unfortunately last night I came home to find my baby bunny has passed away. I was absolutely beside myself. My mom made the phone call to the surgery and they arranged for us to take him straight away to sort his cremation. I was very upset outside the surgery and didn't want to let go off him but a very kind lady came out to me and took him then saving me from going in and getting more upset. So really a big thank you for your patience and sensitivity at this hard time. I doubt I will ever be able to have another pet but if I do it will sure be coming to this vets. I'm sure they will look after my Nico and I'm very grateful ! Read Less
Ian Williams
22 Nov 2016
REPORT
The only vets I would trust with my hound.... And he loves it too.
Lee Shawcross
19 Nov 2016
REPORT
Nell our boxer was diagnosed with spondylitis in December 2015 if it was not for the great care of powis & Partners she would not be here now.... Great and friendly guys with personal to every diffe... Read More
Nell our boxer was diagnosed with spondylitis in December 2015 if it was not for the great care of powis & Partners she would not be here now.... Great and friendly guys with personal to every different case...thank you guys love from us and especially nell xxxx Read Less
Josie Guest
11 Nov 2016
REPORT
***Really upset and disappointed*** .. Took Georgy to Powis and Partners in Amblecote for a checkup and a dental check .. Ive been a loyal customer with them for over 20 years . To take one tooth out ... Read More
***Really upset and disappointed*** .. Took Georgy to Powis and Partners in Amblecote for a checkup and a dental check .. Ive been a loyal customer with them for over 20 years . To take one tooth out under general they said i needed to pay up to around 300... I took my last cat in May this year before having her put to sleep and removal of 2 teeth under general was 175.00 How on earth do they justify the price!!!!! I asked them to advise me and was told its due to a price increase this year .. Ive heard of inflation but to double the price is ridiculous.. I love and adore my animals and would do anything for them but on this occasion POWIS AND PARTNERS have lost a good trustworthy client.......... !!!!!!!!!! Read Less
Laura Evans
10 Oct 2016
REPORT
I've taken both of my dogs to Powis and Partners and have been really pleased with the treatment they have received. Would like to add that Carole has helped us with our Cockapoos behavioural issues a... Read More
I've taken both of my dogs to Powis and Partners and have been really pleased with the treatment they have received. Would like to add that Carole has helped us with our Cockapoos behavioural issues and I couldn't recommend her enough. All of the staff are very helpful and make you and your pet feel at ease. Highly recommended practice. Read Less
Aleisha Michelle Jones
24 Sep 2016
REPORT
Brilliant service here, my cat Luna had surgery on Tuesday and was feeling a bit worse for wear yesterday took her back and she was well cared for and came out a lot happier. The vets are kind, caring... Read More
Brilliant service here, my cat Luna had surgery on Tuesday and was feeling a bit worse for wear yesterday took her back and she was well cared for and came out a lot happier. The vets are kind, caring and very reassuring xx Read Less
Sara-Jane Newman Nutt
21 Sep 2016
REPORT
Brilliant service yet again received for my cats, the staff are so friendly and understanding and really do try to help. You can see that they really love animals and offer an excellent service with f... Read More
Brilliant service yet again received for my cats, the staff are so friendly and understanding and really do try to help. You can see that they really love animals and offer an excellent service with full compassion. Thank you Read Less
Craig Thompson
13 Sep 2016
REPORT
Only the cool cats (and dogs) go to Powis and Partners
We are committed to providing a high level of vet care to our patients and also their owners. Based in Wordsley, Stourbridge West Midlands, we are an independent veterinary practice with a team of friendly approachable staff, dedicated to looking after the animals in our care. We offer complete health care for your pets, including vaccinations, parasite control & weight management.
After being a customer for over 30 years with this practice and on my 5th cat in their care I was met with a new twist of having to pay a deposit of £20 up front to book my cat in for the 'snip' deduc... Read More
After being a customer for over 30 years with this practice and on my 5th cat in their care I was met with a new twist of having to pay a deposit of £20 up front to book my cat in for the 'snip' deductable from the total of £45 for the procedure. Having spoke to the practice manager I am told it is because of demand/covid/kids of school/ new practice for defaulters etc. I made clear my upset with this to be told I am the only one to complain and it was made clear my business was no longer welcome. Jaw dropping after thirty years good custom. Shop around folks. Read Less
Response from Powis and Partners
2 Aug 2021
We are very sorry that you are upset. Like many practices we successfully introduced the deposit system some time ago to ensure that appointments are not wasted, which was becoming an issue common to veterinary practices both locally and nationally. We have seen a dramatic reduction in owners not turning up for appointments as a result of introducing deposits and I’m sure you will appreciate that this has benefited you and all of our owners and their animals by ensuring that our staff are not stood around doing nothing when they could be treating your pet. We are very grateful to our owners, who until now have without exception been understanding of the benefits of this approach. You are very much valued by the team, and our appointment booking process has been designed solely with the best interests of your cat and all of the other pets entrusted to our care in mind. We very much hope to see you and your cat again soon and please rest assured that your pet will receive the excellent care to which you have been accustomed over 30 years as a loyal customer of Powis and Partners.
Debra RichardsI
17 Jul 2020
REPORT
☆☆☆☆☆
REPORT
I took my dog to powis and partners on 11.07.20 as her eyes had gone cloudy and a blue grey colour I thought she had gone blind but she followed me round and ran after her ball on the field which i di... Read More
I took my dog to powis and partners on 11.07.20 as her eyes had gone cloudy and a blue grey colour I thought she had gone blind but she followed me round and ran after her ball on the field which i did tell them she seems to be able to see they said she was following my voice and was blind and possibly would have to have her eyes out they said she would have been in pain and have a headace due to the pressure and it may be glucomer they also said a specialist referral would be around £700 to £1000 on calling round we found the charge would be £200 for her to be looked at I was in bits all that day thinking she was blind and possibly would have to have her eyes removed they charged me £39 for eye drops which are £9 to purchase over the counter along with charges for injections and pain medication and a charge for a telephone call disgraseful, the following day her eyes had gone back to normal brown and bright I informed them and made a complaint against them however in their words and I quote
"I believe at all times my members of staff were acting in the best interests of Molly. I believe the case was handled appropriately and I do not believe any refund of fees is warranted."
I will be forwarding my complaint to the royal College of Veterinary Surgeons -
To investigate their actions, it would have been nice to receive a apology for my distress and a refund of fees but they think they acted appropriately!! Really are they for real !! to put someone through such a terrible ordeal abslouloutly disgusting Read Less
Nigel Summerfield
1 Jun 2020
REPORT
☆☆☆☆☆
REPORT
The staff here are amazing.
The sympathy, and Empathy that was given to us was unforgettable. From all members of staff.
Even during a pandemic and Bella had passed away at the grand age of 15 +
It wa... Read More
The staff here are amazing.
The sympathy, and Empathy that was given to us was unforgettable. From all members of staff.
Even during a pandemic and Bella had passed away at the grand age of 15 +
It was very dignified, and I thank Powis and Partner's. Read Less
Response from Powis and Partners
1 Jun 2020
Thank you Nigel for taking the trouble to make this review. We understand it will be a very difficult time for you. Hopefully we may meet again in happier circumstances.
Denise Barlow
12 Apr 2019
REPORT
☆☆☆☆☆
REPORT
Lovely receptionists and exalant
Stu Heal
5 Jul 2018
REPORT
☆☆☆☆☆
REPORT
Seems nice and friendly. Accepts rspca discount vouchers for spaying dogs and cats
Chloe Wood
8 May 2018
REPORT
☆☆☆☆☆
REPORT
Would definitely recommend this vets the service and care is outstanding and they got my pet in the same day within a few hours! Saw the vet pippa who was absolutely outstanding!
Tina Smith
8 May 2018
REPORT
☆☆☆☆☆
REPORT
Always a friendly & considerate/informative service. Put you at ease & always in the best interest of my pets.
Warren Shinton
24 Apr 2018
REPORT
☆☆☆☆☆
REPORT
Great vets, friendly staff. Wouldn't go anywhere else. Highly recommend vet, Pippa Adams.
Paulette Hickman
24 Jan 2018
REPORT
☆☆☆☆☆
REPORT
Use this vets for my two dogs. Great staff totally trust their judgment. Only downside is waiting area is tiny especially if busy and appointments always seem to be about 30-40 mins late. Worth it how... Read More
Use this vets for my two dogs. Great staff totally trust their judgment. Only downside is waiting area is tiny especially if busy and appointments always seem to be about 30-40 mins late. Worth it however to see a good vet. Read Less
Kirsty Underwood
27 Nov 2017
REPORT
☆☆☆☆☆
REPORT
It's fair to say I'm happy with the vets. After the treatment and hospitality received during each visit I'll never want to go anywhere else. They have treated my animals from everything to new pet ch... Read More
It's fair to say I'm happy with the vets. After the treatment and hospitality received during each visit I'll never want to go anywhere else. They have treated my animals from everything to new pet checks to the more serious kitty urinary problems. All the team are fabulous but pippa has been amazing all throughout. Emergency appointments are readily available, they stock all special diet foods and I know they are only a phone call away with great advice! Read Less
Lisa Robbins
29 May 2017
REPORT
☆☆☆☆☆
REPORT
Lovely friendly staff
Kay Hepwood
30 Apr 2017
REPORT
☆☆☆☆☆
REPORT
Caring and kind on all aspects.
Samantha Ward
2 Apr 2017
REPORT
☆☆☆☆☆
REPORT
Always happy to help with advice, excellent care
Kenneth C Lawrence
11 Feb 2017
REPORT
☆☆☆☆☆
REPORT
Ade Lucas
2 Feb 2017
REPORT
☆☆☆☆☆
REPORT
Can't say enough about how good they are. My staffie cut his paw badly while out on a walk and they had him in, checked and admitted within an hour and a half of me noticing the wound. The vet was ext... Read More
Can't say enough about how good they are. My staffie cut his paw badly while out on a walk and they had him in, checked and admitted within an hour and a half of me noticing the wound. The vet was extremely caring and gentle with him. He's been a few times for different things but he likes going as they always treat him really well and make sure he's happy and content despite being in pain. Read Less
Stephanie Mckay
28 Jan 2017
REPORT
☆☆☆☆☆
REPORT
Top notch vets :D As a family we have used this vets since 1995 (i think) some of the staff were there at the begining & are still there now.( carol & Jane) That gives me great confidence.Carol Stewar... Read More
Top notch vets :D As a family we have used this vets since 1995 (i think) some of the staff were there at the begining & are still there now.( carol & Jane) That gives me great confidence.Carol Stewart has helped us with so many things from a shoulder to cry on,a help to fill in dreaded claims forms & advice in abundance.A familar face(always with a smile) with a flair of making you feel you are in safe hands.All our pets (Rats,Dogs & cats) have been well treated & value the expertise of this independant vets.See you next week :D Read Less
Janet Woodall
10 Jan 2017
REPORT
☆☆☆☆☆
REPORT
Our local vets. So kind and thoughtful
Andrea Willetts
30 Dec 2016
REPORT
☆☆☆☆☆
REPORT
1st time our 9 year old Jack Russell Rosie has ever been away from us. All staff so professional and most of all made me feel Rosie would be well looked after and loved. Had her op and seems absolute... Read More
1st time our 9 year old Jack Russell Rosie has ever been away from us. All staff so professional and most of all made me feel Rosie would be well looked after and loved. Had her op and seems absolutely fine. So relieved. Can't thank all of them enough xx Read Less
jimmy p
27 Dec 2016
REPORT
☆☆☆☆☆
REPORT
Jody Millward
22 Dec 2016
REPORT
☆☆☆☆☆
REPORT
I was told my rabbit was healthy and had a few sharp teeth. After 2 injections and a cat flea treatment the next day my rabbit had a fit and died. Was using this vet for 5 years. Gone down hill and th... Read More
I was told my rabbit was healthy and had a few sharp teeth. After 2 injections and a cat flea treatment the next day my rabbit had a fit and died. Was using this vet for 5 years. Gone down hill and the vets are very unprofessional. While ur animals are fit and well go else wear guys!!!Read Less
Sharon Guest
22 Dec 2016
REPORT
☆☆☆☆☆
REPORT
I'd just like to say a massive thank you to the staff . Unfortunately last night I came home to find my baby bunny has passed away. I was absolutely beside myself. My mom made the phone call to the su... Read More
I'd just like to say a massive thank you to the staff . Unfortunately last night I came home to find my baby bunny has passed away. I was absolutely beside myself. My mom made the phone call to the surgery and they arranged for us to take him straight away to sort his cremation. I was very upset outside the surgery and didn't want to let go off him but a very kind lady came out to me and took him then saving me from going in and getting more upset. So really a big thank you for your patience and sensitivity at this hard time. I doubt I will ever be able to have another pet but if I do it will sure be coming to this vets. I'm sure they will look after my Nico and I'm very grateful ! Read Less
Ian Williams
22 Nov 2016
REPORT
☆☆☆☆☆
REPORT
The only vets I would trust with my hound.... And he loves it too.
Lee Shawcross
19 Nov 2016
REPORT
☆☆☆☆☆
REPORT
Nell our boxer was diagnosed with spondylitis in December 2015 if it was not for the great care of powis & Partners she would not be here now.... Great and friendly guys with personal to every diffe... Read More
Nell our boxer was diagnosed with spondylitis in December 2015 if it was not for the great care of powis & Partners she would not be here now.... Great and friendly guys with personal to every different case...thank you guys love from us and especially nell xxxx Read Less
Josie Guest
11 Nov 2016
REPORT
☆☆☆☆☆
REPORT
***Really upset and disappointed*** .. Took Georgy to Powis and Partners in Amblecote for a checkup and a dental check .. Ive been a loyal customer with them for over 20 years . To take one tooth out ... Read More
***Really upset and disappointed*** .. Took Georgy to Powis and Partners in Amblecote for a checkup and a dental check .. Ive been a loyal customer with them for over 20 years . To take one tooth out under general they said i needed to pay up to around 300... I took my last cat in May this year before having her put to sleep and removal of 2 teeth under general was 175.00 How on earth do they justify the price!!!!! I asked them to advise me and was told its due to a price increase this year .. Ive heard of inflation but to double the price is ridiculous.. I love and adore my animals and would do anything for them but on this occasion POWIS AND PARTNERS have lost a good trustworthy client.......... !!!!!!!!!! Read Less
Laura Evans
10 Oct 2016
REPORT
☆☆☆☆☆
REPORT
I've taken both of my dogs to Powis and Partners and have been really pleased with the treatment they have received. Would like to add that Carole has helped us with our Cockapoos behavioural issues a... Read More
I've taken both of my dogs to Powis and Partners and have been really pleased with the treatment they have received. Would like to add that Carole has helped us with our Cockapoos behavioural issues and I couldn't recommend her enough. All of the staff are very helpful and make you and your pet feel at ease. Highly recommended practice. Read Less
Aleisha Michelle Jones
24 Sep 2016
REPORT
☆☆☆☆☆
REPORT
Brilliant service here, my cat Luna had surgery on Tuesday and was feeling a bit worse for wear yesterday took her back and she was well cared for and came out a lot happier. The vets are kind, caring... Read More
Brilliant service here, my cat Luna had surgery on Tuesday and was feeling a bit worse for wear yesterday took her back and she was well cared for and came out a lot happier. The vets are kind, caring and very reassuring xx Read Less
Sara-Jane Newman Nutt
21 Sep 2016
REPORT
☆☆☆☆☆
REPORT
Brilliant service yet again received for my cats, the staff are so friendly and understanding and really do try to help. You can see that they really love animals and offer an excellent service with f... Read More
Brilliant service yet again received for my cats, the staff are so friendly and understanding and really do try to help. You can see that they really love animals and offer an excellent service with full compassion. Thank you Read Less
Craig Thompson
13 Sep 2016
REPORT
☆☆☆☆☆
REPORT
Only the cool cats (and dogs) go to Powis and Partners
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