Value Vets on Lodge Road is without a doubt the most dysfunctional, unethical Vets I have had problems dealing with.
I pre booked an appointment a day in Advance as my dog had been unwell, I notifie... Read More
Value Vets on Lodge Road is without a doubt the most dysfunctional, unethical Vets I have had problems dealing with.
I pre booked an appointment a day in Advance as my dog had been unwell, I notified a member of staff that he is a boisterous dog and isn't 100% comfortable around new people (but will eventually calm down and give in) I told the member of staff I will muzzle him for the safety of his and others to which I was assured that my dog would be able to wait to be solely be seen one to one without distractions from other dogs etc.
I attended the vets and 10 minutes before my appointment and what do I see? 8+ other people waiting outside (I was told I'd be the first person in) the staff behind the counter we're rude! Literally ignoring me and talking about TV. Oh, there was also only 1 vet on duty with a increasing group of people with ill pets that needed tending to, how is 1 vet suppose to see 8+ pets, all whom have an appointment and have a busy schedule?
The muzzle I was using at that very moment decided to turn cheap and break, I asked for a size 4 muzzle to which they gave me a muzzle for a greyhound. It wasn't funny in the slightest. There was a guy complaining about the total of his vet fees to which the staff we're not being helpful over something very simple, such as offering him a payment plan or notifying him of medicine for his pet where he can get cheaper. Instead, he got blanked. He even turned to me and said "It's the worst" you could see he was emotional and no empathy was given? That's rude.
I took my dog to Blacks Vets in Oldbury, they gave me a room to wait with my dog so he doesn't get startled, I got provided a muzzle which fit perfectly and they saw me 20 minutes early, treated my dog there and they also called later asking how my dog was. That's 5/5 customer service.
I would never recommend this Value Vets to any pet owner.
Rude,Unethical and Dysfunctional.
It's in need of a bigger facility, new staff and more Vets, oh and well mannered staff,. However, until then I wouldn't go near this place again.
It's Profit over Animals here
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