Not all “hospitals” are the same – to obtain veterinary hospital status (RCVS Tier 3), the practice must have and maintain high standards of cleanliness and health and safety; the staff must prove that they continue to develop their professional knowledge and skills; and the hospital has to maintain a high standard of equipment and facilities. Inspections by the Royal College of Surgeons (RCVS) are undertaken regularly to ensure compliance. We are proud that we acquired Veterinary Hospital status in 1997, the first practice in mid-Kent to do so, and we continue to meet the criteria required for RCVS Tier 3 accreditation and the standards required by the British Small Animal Veterinary Association. We have an eight vet team providing consultations throughout the day for your convenience. As well as general practitioners, we have veterinary surgeons with expertise in orthopaedics, cardiology, acupuncture, dermatology, internal medicine and ultrasonography. Additionally, we are pleased to host visiting Ophthalmology clinics, MRI scanning, and a veterinary physiotherapist.
My 3 dogs are looked after at this vets and they are extremely good and caring ; however when I went today for a routine appointment I was left standing outside for 45 minutes, twice I asked the recep... Read More
My 3 dogs are looked after at this vets and they are extremely good and caring ; however when I went today for a routine appointment I was left standing outside for 45 minutes, twice I asked the receptionist when she came outside if there was a problem, she answered that there was an emergency. I had to rebook my appointment after almost an hour because I had 2 dogs waiting in the car and I had to get to work . I fully appreciate emergencies come in however it would have been courteous to let the customers know outside about the delay and give the option to rebook or continue to wait !
I wasted an hour before having then torush to work .
I have called the reception to try and simply say please inform customers if there is a delay and apologies however it appears to have fallen on deaf ears . I appreciate that the reception staff said that the patients come first however there were 2 patients outside ... one elderly lady with a dog that could hardly stand . The option to rebook would have been appreciated.
Thank you Read Less
Carys chandler
19 May 2020
REPORT
Thankyou to all the staff for all the care you gave to sonny yesterday and making his passing as comfortable as possible
Mal
30 Oct 2019
REPORT
Bella would like to day thankyou very much for taking the needle out of my mouth. I was a bit too inquisitive and thought it looked very tasty. I was wrong.. oops
Many tha is for making me better so ... Read More
Bella would like to day thankyou very much for taking the needle out of my mouth. I was a bit too inquisitive and thought it looked very tasty. I was wrong.. oops
Many tha is for making me better so quickly and looking after me, I was only there for about an hour, I think that's what you hoomans calls it, and now I am back home have some lovely fooods because I iz a bit hungry, though my legsies are a bit wobbly from having a little nap apparently. I dontz rememburrr as I had dreamz about cat stuff. Dad wantz to say somethings now.. bye
Thankyou guys at Cavan, amazing service, I was so worried about Bella but you guys were so kind and professional. Amazing work, fantastic value for money.
Both Bella and I are eternally grateful
Mal.. and Bella (she always has to have the last word) Read Less
Liz Taylor
5 Jul 2018
REPORT
Cavan Vets have looked after my cat for 12 years for neutering, one mild ailment and routine annual vaccinations until old age took hold and she became unwell. She couldn't have had better care from t... Read More
Cavan Vets have looked after my cat for 12 years for neutering, one mild ailment and routine annual vaccinations until old age took hold and she became unwell. She couldn't have had better care from the vets and the nurses on each and every annual visit. Sadly, she was put to sleep recently by the vet and the situation was handled quietly, compassionately and so gently. I cannot thank them all enough for their service over the years and wouldn't hesitate to recommend this vets practice. Read Less
Victoria Rhodes
5 May 2018
REPORT
I booked my dogs in two weeks ago to have there injections. We turned up early and checked in, to then be made to wait 45 minutes over are appointment time, no one came to check or tell us why we had ... Read More
I booked my dogs in two weeks ago to have there injections. We turned up early and checked in, to then be made to wait 45 minutes over are appointment time, no one came to check or tell us why we had to wait. We went back today for there follow up injections yet again to be made to wait 45 minutes and still yet again no one came to talk to us. People where turning up after us and been seen before us absolutely appalling, In the end I walked in and asked the lady behind the counter when we was due to go in as it had been 45 minutes. She replied with a very snotty attitude, saying they had some emergency’s on the morning. If that was the case we should of been informed and we weren’t. The veterinarian him self was wonderful with my animals but The customer service is appalling and the waiting is ridiculous. Read Less
Norlicia Bean
20 Apr 2018
REPORT
I will not be returning!!!!!!!!! The staff always have a poor attitude & act like they hate animals!!!!! Do better!!!
Clive Walton
2 Feb 2018
REPORT
Extremely friendly & caring staff, offering a first class service.
Katy Williams
26 Jan 2018
REPORT
Took our beagle when he was a pup for vaccinations gave us free month of petplan which helped us out a lot when he got poorly staff and vets where 100% with helping and advising us and my sister took ... Read More
Took our beagle when he was a pup for vaccinations gave us free month of petplan which helped us out a lot when he got poorly staff and vets where 100% with helping and advising us and my sister took her dog there to be done it looks great for how big she is really tidy and clean work and affordable prices too Read Less
Suzanna Witton
20 Oct 2017
REPORT
So very helpful, phoned first thing and got my charlie in straight away, he cut his paw open, staff are so friendly and kind, Couldn’t recommend them enough.
j c
31 Jul 2017
REPORT
Mike has been amazing with Sharon's anti biotic resistant ear infection. Hard work and persistance has paid off. A big thank you.
Catherine
14 Jun 2017
REPORT
We've been here 3 times in last 5 months, just for vaccinations and a check up and had reassurance over the phone and each time found them to be friendly, helpful and professional. Highly recommend.
Lorraine Dwight
10 May 2017
REPORT
Much cheaper than the rest but you still know your pet is getting brilliant care. Staff are really great too. Will never go elsewhere again !!!
joanne Hannaford
15 Mar 2017
REPORT
Vet says one thing, nurse on desk says another was told by vet if my dogs condition worsens to come back ( it hasn't) but senior nurse will give you a diagnosis,of xray and surgery while buying dog fo... Read More
Vet says one thing, nurse on desk says another was told by vet if my dogs condition worsens to come back ( it hasn't) but senior nurse will give you a diagnosis,of xray and surgery while buying dog food left feeling a very uncaring typical dog owner, such a shame because the vets are lovely. Read Less
Damian Harris
10 Mar 2017
REPORT
Worst vets there is money hungry if you love your pet stay clear away
Frank L
7 Feb 2017
REPORT
Family and friends came here loved it is recommend it 100%
Linzi Fawlk
26 Nov 2016
REPORT
Lovely friendly place. They offer excellent service and advice. Best vets I've ever been to. And cheaper than the rest
Maria Essex
30 Jun 2016
REPORT
My dog had to have an emergency cesarean, all 7 pups where delivered within 10 minutes safety, saved there lives, also had to hand rear all 7 and Cavan vets helped me a great deal, would've have bin a... Read More
My dog had to have an emergency cesarean, all 7 pups where delivered within 10 minutes safety, saved there lives, also had to hand rear all 7 and Cavan vets helped me a great deal, would've have bin able to do it without them, also amazing staff and unbeatable prices. Read Less
michelle latham
5 Jun 2016
REPORT
Fantastic staff, kind and empathetic.
Linda Kelly
19 May 2016
REPORT
Absolutely 10/10 our cat aggie passed away upmost dignity thank you so much vet was the best xx
John Hulse
15 Feb 2016
REPORT
Kieron L.
27 Nov 2015
REPORT
My mum took our dog here as she was starting to not feel well. The people working here were rude and inconsiderate towards my mum and implied she was an irresponsible owner who didn't care about our d... Read More
My mum took our dog here as she was starting to not feel well. The people working here were rude and inconsiderate towards my mum and implied she was an irresponsible owner who didn't care about our dog as she couldn't pay the £1000 up front for the checks she needed and was told she couldn't use her insurance. They caused a lot of unneeded grievance in the last week of our dog's life and didn't notice the signs that the PDSA picked up straight away for heart failure (a common condition of the type of dog and age). Would not recommend. Read Less
Steph S.
28 Sep 2015
REPORT
My dog was contracting for over 40 mins without producing a pup I called Cavan and said I was in my way the receptionist then told me to go home the practice is to busy and call back 2 and half hours ... Read More
My dog was contracting for over 40 mins without producing a pup I called Cavan and said I was in my way the receptionist then told me to go home the practice is to busy and call back 2 and half hours later I waited 1 hr 45 mins and called back my poor dog was in such distress and pain finally they said bring her in only for her to be made to wait for nearly another 2 hours before being seen in this time thePup had died inside her and we had to take her to an emergency vets for a c cection to remove dead pup as Cavan did nothing we have had no apology or compensation instead I have been banned from the surgery as I wrote a formal complaint letter !! That have no care or consideration towards any animal or owner this is cavans in oxley Stafford road wolverhampton Read Less
Not all “hospitals” are the same – to obtain veterinary hospital status (RCVS Tier 3), the practice must have and maintain high standards of cleanliness and health and safety; the staff must prove that they continue to develop their professional knowledge and skills; and the hospital has to maintain a high standard of equipment and facilities. Inspections by the Royal College of Surgeons (RCVS) are undertaken regularly to ensure compliance. We are proud that we acquired Veterinary Hospital status in 1997, the first practice in mid-Kent to do so, and we continue to meet the criteria required for RCVS Tier 3 accreditation and the standards required by the British Small Animal Veterinary Association. We have an eight vet team providing consultations throughout the day for your convenience. As well as general practitioners, we have veterinary surgeons with expertise in orthopaedics, cardiology, acupuncture, dermatology, internal medicine and ultrasonography. Additionally, we are pleased to host visiting Ophthalmology clinics, MRI scanning, and a veterinary physiotherapist.
My 3 dogs are looked after at this vets and they are extremely good and caring ; however when I went today for a routine appointment I was left standing outside for 45 minutes, twice I asked the recep... Read More
My 3 dogs are looked after at this vets and they are extremely good and caring ; however when I went today for a routine appointment I was left standing outside for 45 minutes, twice I asked the receptionist when she came outside if there was a problem, she answered that there was an emergency. I had to rebook my appointment after almost an hour because I had 2 dogs waiting in the car and I had to get to work . I fully appreciate emergencies come in however it would have been courteous to let the customers know outside about the delay and give the option to rebook or continue to wait !
I wasted an hour before having then torush to work .
I have called the reception to try and simply say please inform customers if there is a delay and apologies however it appears to have fallen on deaf ears . I appreciate that the reception staff said that the patients come first however there were 2 patients outside ... one elderly lady with a dog that could hardly stand . The option to rebook would have been appreciated.
Thank you Read Less
Carys chandler
19 May 2020
REPORT
☆☆☆☆☆
REPORT
Thankyou to all the staff for all the care you gave to sonny yesterday and making his passing as comfortable as possible
Mal
30 Oct 2019
REPORT
☆☆��☆☆
REPORT
Bella would like to day thankyou very much for taking the needle out of my mouth. I was a bit too inquisitive and thought it looked very tasty. I was wrong.. oops
Many tha is for making me better so ... Read More
Bella would like to day thankyou very much for taking the needle out of my mouth. I was a bit too inquisitive and thought it looked very tasty. I was wrong.. oops
Many tha is for making me better so quickly and looking after me, I was only there for about an hour, I think that's what you hoomans calls it, and now I am back home have some lovely fooods because I iz a bit hungry, though my legsies are a bit wobbly from having a little nap apparently. I dontz rememburrr as I had dreamz about cat stuff. Dad wantz to say somethings now.. bye
Thankyou guys at Cavan, amazing service, I was so worried about Bella but you guys were so kind and professional. Amazing work, fantastic value for money.
Both Bella and I are eternally grateful
Mal.. and Bella (she always has to have the last word) Read Less
Liz Taylor
5 Jul 2018
REPORT
☆☆☆☆☆
REPORT
Cavan Vets have looked after my cat for 12 years for neutering, one mild ailment and routine annual vaccinations until old age took hold and she became unwell. She couldn't have had better care from t... Read More
Cavan Vets have looked after my cat for 12 years for neutering, one mild ailment and routine annual vaccinations until old age took hold and she became unwell. She couldn't have had better care from the vets and the nurses on each and every annual visit. Sadly, she was put to sleep recently by the vet and the situation was handled quietly, compassionately and so gently. I cannot thank them all enough for their service over the years and wouldn't hesitate to recommend this vets practice. Read Less
Victoria Rhodes
5 May 2018
REPORT
☆☆☆☆☆
REPORT
I booked my dogs in two weeks ago to have there injections. We turned up early and checked in, to then be made to wait 45 minutes over are appointment time, no one came to check or tell us why we had ... Read More
I booked my dogs in two weeks ago to have there injections. We turned up early and checked in, to then be made to wait 45 minutes over are appointment time, no one came to check or tell us why we had to wait. We went back today for there follow up injections yet again to be made to wait 45 minutes and still yet again no one came to talk to us. People where turning up after us and been seen before us absolutely appalling, In the end I walked in and asked the lady behind the counter when we was due to go in as it had been 45 minutes. She replied with a very snotty attitude, saying they had some emergency’s on the morning. If that was the case we should of been informed and we weren’t. The veterinarian him self was wonderful with my animals but The customer service is appalling and the waiting is ridiculous. Read Less
Norlicia Bean
20 Apr 2018
REPORT
☆☆☆☆☆
REPORT
I will not be returning!!!!!!!!! The staff always have a poor attitude & act like they hate animals!!!!! Do better!!!
Clive Walton
2 Feb 2018
REPORT
☆☆☆☆☆
REPORT
Extremely friendly & caring staff, offering a first class service.
Katy Williams
26 Jan 2018
REPORT
☆☆☆☆☆
REPORT
Took our beagle when he was a pup for vaccinations gave us free month of petplan which helped us out a lot when he got poorly staff and vets where 100% with helping and advising us and my sister took ... Read More
Took our beagle when he was a pup for vaccinations gave us free month of petplan which helped us out a lot when he got poorly staff and vets where 100% with helping and advising us and my sister took her dog there to be done it looks great for how big she is really tidy and clean work and affordable prices too Read Less
Suzanna Witton
20 Oct 2017
REPORT
☆☆☆☆☆
REPORT
So very helpful, phoned first thing and got my charlie in straight away, he cut his paw open, staff are so friendly and kind, Couldn’t recommend them enough.
j c
31 Jul 2017
REPORT
☆☆☆☆☆
REPORT
Mike has been amazing with Sharon's anti biotic resistant ear infection. Hard work and persistance has paid off. A big thank you.
Catherine
14 Jun 2017
REPORT
☆☆☆☆☆
REPORT
We've been here 3 times in last 5 months, just for vaccinations and a check up and had reassurance over the phone and each time found them to be friendly, helpful and professional. Highly recommend.
Lorraine Dwight
10 May 2017
REPORT
☆☆☆☆☆
REPORT
Much cheaper than the rest but you still know your pet is getting brilliant care. Staff are really great too. Will never go elsewhere again !!!
joanne Hannaford
15 Mar 2017
REPORT
☆☆☆☆☆
REPORT
Vet says one thing, nurse on desk says another was told by vet if my dogs condition worsens to come back ( it hasn't) but senior nurse will give you a diagnosis,of xray and surgery while buying dog fo... Read More
Vet says one thing, nurse on desk says another was told by vet if my dogs condition worsens to come back ( it hasn't) but senior nurse will give you a diagnosis,of xray and surgery while buying dog food left feeling a very uncaring typical dog owner, such a shame because the vets are lovely. Read Less
Damian Harris
10 Mar 2017
REPORT
☆☆☆☆☆
REPORT
Worst vets there is money hungry if you love your pet stay clear away
Frank L
7 Feb 2017
REPORT
☆☆☆☆☆
REPORT
Family and friends came here loved it is recommend it 100%
Linzi Fawlk
26 Nov 2016
REPORT
☆☆☆☆☆
REPORT
Lovely friendly place. They offer excellent service and advice. Best vets I've ever been to. And cheaper than the rest
Maria Essex
30 Jun 2016
REPORT
☆☆☆☆☆
REPORT
My dog had to have an emergency cesarean, all 7 pups where delivered within 10 minutes safety, saved there lives, also had to hand rear all 7 and Cavan vets helped me a great deal, would've have bin a... Read More
My dog had to have an emergency cesarean, all 7 pups where delivered within 10 minutes safety, saved there lives, also had to hand rear all 7 and Cavan vets helped me a great deal, would've have bin able to do it without them, also amazing staff and unbeatable prices. Read Less
michelle latham
5 Jun 2016
REPORT
☆☆☆☆☆
REPORT
Fantastic staff, kind and empathetic.
Linda Kelly
19 May 2016
REPORT
☆☆☆☆☆
REPORT
Absolutely 10/10 our cat aggie passed away upmost dignity thank you so much vet was the best xx
John Hulse
15 Feb 2016
REPORT
☆☆☆☆☆
REPORT
Kieron L.
27 Nov 2015
REPORT
☆☆☆☆☆
REPORT
My mum took our dog here as she was starting to not feel well. The people working here were rude and inconsiderate towards my mum and implied she was an irresponsible owner who didn't care about our d... Read More
My mum took our dog here as she was starting to not feel well. The people working here were rude and inconsiderate towards my mum and implied she was an irresponsible owner who didn't care about our dog as she couldn't pay the £1000 up front for the checks she needed and was told she couldn't use her insurance. They caused a lot of unneeded grievance in the last week of our dog's life and didn't notice the signs that the PDSA picked up straight away for heart failure (a common condition of the type of dog and age). Would not recommend. Read Less
Steph S.
28 Sep 2015
REPORT
☆☆☆☆☆
REPORT
My dog was contracting for over 40 mins without producing a pup I called Cavan and said I was in my way the receptionist then told me to go home the practice is to busy and call back 2 and half hours ... Read More
My dog was contracting for over 40 mins without producing a pup I called Cavan and said I was in my way the receptionist then told me to go home the practice is to busy and call back 2 and half hours later I waited 1 hr 45 mins and called back my poor dog was in such distress and pain finally they said bring her in only for her to be made to wait for nearly another 2 hours before being seen in this time thePup had died inside her and we had to take her to an emergency vets for a c cection to remove dead pup as Cavan did nothing we have had no apology or compensation instead I have been banned from the surgery as I wrote a formal complaint letter !! That have no care or consideration towards any animal or owner this is cavans in oxley Stafford road wolverhampton Read Less