Isn't is brilliant when you consult your Vet and you are completely confident your pet is in the best hands, you absolutely trust them 100% and they treat your dog as if they were their own? I know this is what I am going to get whenever I consult Catherine Williams. Our love and thanks. Maureen, Otto and Orla xxx Read Less

Everything had been fine until right up to the end. They had done their best but it was time to put my rabbit down. I had her cremated and said I'd pay extra to have her ashes back in an urn. I signed a piece of paper expressing my consent and wishes only to be told today that no record of this exists and she wasn't cremated separately and I am unable to get her ashes. I literally can't believe this has happened and I am devastated and angry beyond belief. Read Less

I have to say that Laura and team have exceeded all expectation with the care they have given my dog Cruz during his surgery and following weeks. We have been in weekly to have dressing changed etc and there is always some one lovely to greet you on reception and the nursing staff have been really great also but my biggest thanks goes to Laura for doing what it takes to make sure everything goes according to plan, nothing has been too much trouble even squeezing me in when I have been late or calling me back when I have had concerns, really appreciate everything during a worrying time xxxxxxx Read Less

Lovely practice, they fitted my dog in at short notice with an upset tummy. All tests explained and put me at ease. One very worried owner now calm and one poorly dogs feeling a lot more comfortable. Thank you so much. Read Less

Thank you so much to the two ladies that came to our house today and showed such compassion when putting our lovely old collie to sleep. I'm sorry I didn't get your names but you were both so kind to my mother-in-law who was distraught at losing her best friend. I have nothing but praise for this lovely veterinary practice Read Less

From the vets and the nurses to the receptionists and office staff, Alphapet is a brilliant, professional practice in all 3 of their branches. Everyone is very helpful, friendly, empathetic, approachable and compassionate. The vets are all very knowledgeable, experienced and professional, especially Paul Irvine Smith, who's mainly based at the Kingley branch. He has always gone the extra mile for all of our oldie rescue dogs and cats, he's a brilliant surgeon, and is always very caring and empathetic towards his patients. He's also very compassionate towards his patient's 'parents' when it's their 'furbaby's' 'time'. I have nominated Paul for Petplan's 'Vet of the Year' which he so obviously deserves on so many levels.Read Less

Although I'm not a customer last Sunday I found myself having to call the emergency line of alpha-pets after saving a dog on a main road,! The vet (male (perhaps Australian?) was extremely attentive, and helpful! Alpha-pets were also the ONLY emergency vet that were prepared to scan the poor dog on a Sunday other vets I'd called weren't interested and fobbed me off with numbers for kennels despite the fact I'd told them she had recently had puppies so needed to urgently get back to them! The vet wasn't at the surgery at the time of my call but rushed back so that we could scan the dog for a chip! Thank-fully 'Bramble' had a microchip. The owners were very pleased and we even got cuddles with her 3week old puppies as a thank you! I shall be transferring my pets to alpha-pets in the new year! :) Lucy. XRead Less

On 13th July after 14 yrs and 29 days our beloved Sprollie dog Stan went to sleep forever. We as a family we have all been looked after by Alphapet for all of those years. All the staff, but in particular Paul, Claire and Claire, Hannah and Sue Bird have been totally amazing throughout. I wouldn't hesitate in recommending Alphapet to anyone.. If, or should I say when we have paws in our house again, we will definitely be heading back their way!! 10/10 in all aspects... Thank you Alphapet Read Less