Excellent 5 star service today. Could not fault a single thing. Felt that my pooch got the best care and treatment for a great price and we came away with so much advice both feeling very content and happy. I felt very very happy with the service we both recieved I shall not be going anywhere else! Read Less

Having been clients of this practice for over 20 years, we have recently moved to another practice. There has been a gradual erosion of focus on customer care since the practice was sold. You never know which vet you are going to see; they mainly appear to be locums. You wait too long for your appointment when you arrive on time. Prescriptions are much more expensive (about 40%) than other practices in the area. Generally there seems to be more of a profit driven culture now which is a far cry from the philosophy of the prsctice we once knew. Read Less

Incredibly Bad Service - They let us suffer for three days. When our pet cat escaped we thought he€d come back like he always did before. But when he didn€t, we searched for him for hours and hours - during the day, and in the middle of the night, calling his name, going everywhere we thought he might have gone€ The next day we searched all over online, registering him on every lost pet website we could find. On the third day we again searched all over the local area. We walked and drove for miles. No sign of him. It was torture. But finally on day four, and only through the initiative of some friends of ours who took it upon themselves to call every veterinary clinic in Chichester, that we finally found out our poor kitty had been hit by a car and brought to this Pet Doctors Veterinary Clinic, where we were told he died of his injuries. This happened on the on the very first day he went missing! Heartbreaking. We had purchased him in Holland. He was chipped and had a name collar with our phone number engraved on it. But we work for a Dutch company, so our mobile phone is a Dutch number. When I asked why they didn€t contact us, their answer was a glib €Yeah, foreign number.€ An email to them, and their corporate overlords, asking why we were never contacted finally garnered a response from their public relations lackey, which was basically €So sorry but every effort was made.€ Strange that only they could not reach us on our mobile phone on which we receive phone calls every single day. Strange that only they could not send us an email to an address on which we receive emails every single day. Strange that they did not list him on any lost pet sites online. No, they did the absolute minimum they could do, and they let us waste our time looking for him, suffering, wondering what had happened to our lost family member. This company represents the worst of the corporate takeover of an industry that used to be run by people who cared, about animals - and people! My lowest recommendation. Read Less