If I could leave no stars I would. I have been a regular customer of this practice since my dog was a puppy. I took my dog to the vets4pets in Crawley for its annual booster injection on the 18 November 2017. During this consultation, I was advised that my dog would need a operation to improve its breathing. I immediately completed a Petplan insurance form in the surgery as I don't have an issue with the cost as it is fully covered by Petplan. Due to the treatment costs of £620 I was advised to go down the pre-authorisation route with my insurance company by the practice. I have now waited from the 18 November 2017 until the 9 January 2018 without this claim being processed, whilst my dog is waiting for his surgery to improve his breathing. I have taken this issue to the chief executive of Vets4pets and finally got an admission that the service I was getting wasn't acceptable. I have also been assured that procedures have changed to highlight this type of issue. These procedures should have already been in place at the practice already. Throughout this complaint the practice have kept partly blaming the insurance company for not processing the claim even though they failed to follow up what had happened to my original claim form or challenged Petplan a lot earlier to address these claim form problems. The practice continues to recommend Petplan as recommended insurer even though the practice has acknowledged problems with my claim and other customers claims within their practice. I have checked with Petplan who have stated that they only received a phone call about this claim on 27 December 2017 from the practice after I had made a official complaint and only got a valid claim form on the 5 January 2018. I am still waiting for this operation and I am now in the process of changing surgery. The only compensation I was offered for this appalling level of service by the practice was a £20 fee which I supposedly should have paid this practice in order to hand my completed claim form in which the vet had to complete anyway. I will add that I wasn't advised of this fee at the time of the first consultation. I was also advised at later date that this operation wasnt urgent and could be done before the summer which wasn't explained at the first consultation. This is a truthful account and should be taken into consideration before deciding to use this practice. I welcome any feed back that this practice wishes to add. I am currently in the process of escalating this complaint in a different direction. Read Less

They reported me to RSPCA because we did not want to put our cat down the next day ! Got the visit of RSPCA inspector at home who asked us to take the cat for another visit. Took the cat to Crawley Veterinary Clinic who kindly found the cat was not too bad and recommended if we wanted a urine test. All that for half the charge by the way. Next step, I will report VETS4PETS to RCVS for their unethical and really suspect behaviour. The lady who saw our cat is not registered as vet surgeon on the RCVS website. VETS4PETS caused us a lot of stress in a difficult period. Read Less

This is an awful business place. The so called vet ( I still doubt she had the qualification ) told us the cat had a disease ! Of course we took the cat there because we thought so, she then urged us to send him to the pet hospital or put him down ! Immediately because he was suffering terribly. This was a made up speech. I cannot believe it happened to us. Anyway we paid the bill (£80), but here the worse, they called me a couple of day after to threaten me because I did not take the cat back, they say they were going to report me if I the cat was not taken back ! Read Less

Just attempted to visit Vets4Pets for my cat's 2nd vaccination. On booking (8 says ago), the receptionist said she would get the history from my previous vets to make sure they use the same type of vaccination and that she would call me back if there were any problems. When I turn up, distraught cat in hand, they can't do anything for me. They didn't get the history. The consult room was small but clean and very fresh-smelling. It would benefit by having a chair to put a bag or a coat on (or sit down if needed). The reception area smelt really strongly of urine, as did the whole of the store. In the end a massive waste of my time, but the cat's chuffed so that's something. Read Less

I want to thank the team at vets4pets I had to have my beloved dog Angel put down last week after eleven years of having her in mine and my family's life we are absolutely heartbroken. They were kind and professional I was in such a state that they let me sit with Angel after and also asked the receptionist in to the room so I could pay and then let me leave out the back so I did not have to walk through the shop in the state I was in to top it all of I have just received a condolence card in the post from the whole team ,I'm sorry if that's not outstanding customer service then I'm not sure what is . Thank you vets4pets x Read Less

Have used these vets since moving from another practice locally. Always been more confident with the vets here, they know my dog and have always been honest with us. The set up appears to put less stress on the animals, with cats and dogs at different ends of the practice. I know you have to pay for a service, all vets appear expensive but you go where you have confidence and am happy to use this practice. Read Less

The vets working at Vets4Pets are completely incompetent. I have taken my dog there numerous times in the past few months and each time have experienced problems. When we thought they had diagnosed my dog correctly and were given treatment, my dog became a lot worse, daised, out of breath, constantly tired and more. It turned out that they had overdosed my dog. When we took her back to complain and get given the correct treatment.. they asked "how much do you think she should be taken?". Absolutely disgusting! They don't know what they are doing, mess up all the time and still take your money happily. I would not recommend the vets to anyone! Steer well clear! Read Less

When we first took on our rescue cat, Chevy, she was in an awful state. We initially thought a good diet would help but after a few days realised a vet was in order. We thank our lucky stars that the vet we saw was Emma. Emma supported our decision not to euthanise Chevy and over the past two years of tender loving care from Emma and her wonderful team, who we followed to Crawley from her original practice in Redhill, Chevy has been given a whole new lease of life. We also have two kittens, one of which is now allergic to everything but fish which was diagnosed swiftly by the team. We take Emma's advice seriously and follow it to the letter, and have always followed up matters with additional tests if recommended when treating symptomatically has not solved the problem. We recommend Vets4Pets Crawley to EVERYONE. They are the John Lewis of the vet world! Read Less

I have recommend this practice to all my family and friends. They are a amazing team of hard working and caring professionals. If i have ever been concerned about my pet they will make sure she is seen, even when they are busy. I know my pet will be getting the best treatment with this practice and i wouldn't use anyone elseRead Less

You couldn't ask for a more caring team of people to look after your pet. Every member of the team has taken the time and effort to get to know all 6 of our family pets. They give us profesional and caring advice and they will always fit us in no matter how busy they are even if it means staying open late! They have saved my bunnies life on more than one occasion :-) I can't thank them enough. The team at this vets practice is outstanding!Read Less

I just have to write to say what a wonderful practice this is! I have had to use it on several occasions - as I have six dogs and use them regularly. They are always caring, and wonderful with the dogs and could not be kinder or more reasonable in their charges either. However, I felt compelled to write, as the last time I made a visit, I felt sure that my old dog, who is now 16 and surely at the end of her wonderful life was almost certainly to be put down. She was very poorly. Emma Godwin, the senior vet, pulled out every trick in the book, and ably assisted by her fabulous team, my darling little dog, is still with us, and has a new lease of life! She is frolicking and jumping like a 5 year old! What a joy! I can only thank them from from the bottom of my heart! Their care has been superb and the charges so reasonable! Thank you Emma and Vets4Pets - you have done the most marvellous job - as always! I would recommend you to anyone!Read Less

Sunday service was very poor & pricy We felt the staff on the day were inexperienced in dealing with our case After Blood tests 160.00 our dog was wrongly diagnosed and put on a low fat diet It was also recommended that we arrange for our dog to be scanned the following week . They also lost our details & test results & failed to forward results to our vet on two requests. We took our dog to our usual vet 2 Forester Road Southgate for a second opinion a few days later & in one free consultation they diagnosed our dog with a hands on approach in minutes. They said we could do scans & biopsy but it would be of no benefit. Due to the severity of her condition we had her put to sleep the following day . Vets4pets were very punctual in getting back to me after my letter of complaint & looked into the matter some days later they felt they had undertaken the right procurers But were short staffed etc etc. But did apologize for the service on the day. We felt there service was of no benefit to our dog in her final week. Read Less