Took my German Shepherd dog there for castration. He had one testicle that still hadn't dropped at 3.5 years old. They did the op and afterwards in his private parts he was terribly sore. Then within ... Read More
Took my German Shepherd dog there for castration. He had one testicle that still hadn't dropped at 3.5 years old. They did the op and afterwards in his private parts he was terribly sore. Then within a couple of days from the op, the soreness grew and there was swelling appearing all around his private parts. This metastasised into unbelievable swelling and he was most unhappy. So I took him back there after the fourth day and they gave more drugs. Only before they did I said the drugs before the op for a torn knee, had made him vomit. They thanked me and noted this on the computer. Then as we were leaving the nurse came out and said she'd given him a tablet. I looked down in my hand at the new tablets and realised none were open, so I asked what she gave him. Immediately upon hearing the name, I realised she'd given him the one the notes said he shouldn't of had. Ok so I let that go. Then 4 more days being 8 days from the op, my male dog was dripping with thick clear liquid from his private parts, which they blood followed. We aren't talking a few drops either but a steady stream of it. I called them and said I am coming straight away, and they said but we have appointments. Tough, I am coming so I put the phone down and started driving. On the way there and one minute from arrival with more blood and nastiness pouring out, I called them to say we would be there in minutes. When we arrived I rushed in and the nurse looked at me dumbfounded before saying well she can't do anything and he will have to wait outside in the carpark ten minutes. Then when the dog came out that was being seen, it ran and bounced out suggesting they could have held the appointment back, as my dogs problem was serious. Then inside they looked at him and after a couple minutes said well they are busy with appointments but they will look at him properly in 3 hours. So they kept him in and sedated him. Then after 3.5 hours they rang me and said they didn't do anything but cleaned his private parts which were obviously infected. They did say though that after spending 385 for the castration, this thirty minute look and his sedation would cost me 230 pounds extra. No way. So they operate and he gets infected in the operation, then with prior notice they leave me outside ten minutes when he's bleeding heavily, and after 3 hours leaving him in a cage and thirty minutes work, they want 230 extra. I had said on the phone I won't be paying, only when I had arrived to collect him, the young assistant said 230 and I was shocked. I asked if she knew I wasn't prepared to pay for their mistake. She said she was but she just thought she would try asking again. Terrible service. Don't have a potion for animals just taking your MONEY.Read Less