The receptionist, vets and nurses are all welcoming and understanding. They treat both myself and my pet with respect. Katie is extremely nervous but this is taken into consideration in dealing with her. We are kept informed as to what they are doing. A nice and friendly veterinary surgery Read Less

We saw Stephie who was brilliant. Really thorough and knowledgeable. She rang to see how our old boy was getting on with his medication a few days after seeing him. She gave us options of treatment and no pressure for procedures. Couldn't recommend her enough. Very kind and caring. Read Less

Absolute Superstars, between Heene Road and Grove Lodge we've got our Barney back. It really could of been a very different story had they not been so dedicated and thorough. Well worth the price paid to get our boy back. Thank youRead Less

Took my little boys pet Pygmy hedgehog last Saturday, have no complaints they were all so lovely, professional and although we had to,have him put to sleep,the vet spent a long time explaining to my little boy what was going to happen and how! So nicely done! Helped him a lot! Read Less

The worst service I have ever experienced. The receptionist needs to work in Morrisons not a vets she had as much compassion And bedside manner as a worker in pound land ( and that's being generous) We had to put our old poorly beloved dog to sleep and her reaction was as if we were checking out of a cheap hotel let alone just saying our goodbyes to our dog. Get a grip grove lodge your rooms were filthy surely cleanliness costs nothing ( clearly you weren't busy!!) the vet turned up late with no regards to us being totally mortified that we were having to make the hardest decision ever ( putting her to sleep) I totally would NOT recommend this particular branch its AWFUL and has left us feeling upset and angry Use ARUN VETS they are amazing wish we had Read Less

The old saying 'wolf in sheep's clothing' springs to mind when dealing with this veterinary concern! On the one hand, your first contact [in person] with them is all sweetness and light and they promise you the moon, tell you this and that and every thing they will do for you!!! But when it comes time to put things into practice in the cold light of day, all you really get is a Stone Cold Reception, Bad Attitude followed by Lame Excuse after Lame Excuse? Then trying to contact them by phone is at best a nightmare and should you manage to (eventually) get through and speak to one of the most unhelpful members of staff going ... [this is talking about their Worthing Branch] you get spoken to by acid tongued staff members who then takes great delight in trying to make you feel guilty for disturbing them as 'they are all so busy and have better things to do than waste that time answering your silly concerns over the phone'! ... REALLY!!! If I was so inclined - anyone who spoke and dealt with my wife in the way they have over a sick animal - I'd be straight round there and right up in their face ... and not in a pleasant way!!! [ It's just lucky I'm trained to resist such urges when dealing with such low class members of our society? ] So be warned ... they are all about Money over Service, as long as the fee's keep rolling in, their happy and as long as THEY are happy then that's OK. And there was me thinking it was supposed to be about the animals (our pets) and the customers (us)? How wrong was I! :(Read Less

Had to take my cat Blondie to the out of hours due to noticing a nasty weeping sore around her neck. She was seen promptly and the vet was brilliant. Gave her everything she needed from anti biotics to steroids and clearly explained the dosage to me so I could care for her properly at home. I highly recommend them! Read Less

Grove lodge staff need to be more polite with people who rescue animals hot on the road and at least give them updates when requested and not be told once animals handed over u loose the rights to information! What are they hiding! ! Read Less

A big Thankyou to the staff at the west Worthing branch for seeing us so quickly. They took care of my very grumpy cat who didn't like have her wounds treated. They all worked together to get her sorted quickly. Sorry about all the noise she was making. Read Less

200 to X-Ray a Jack Russell's leg? My other half can get a mobile X-Ray bought to her horse in a field for half of that. 40 to put a dressing on a small leg? 70 for an emergency appointment when they have a vet in the premises during open hours. Told to pick dog up at 6:30 and they were still mucking about at 7:10 as the dressing that cost 40 had slipped off. This place doesn't care about animals it cares about profit and ripping people off. Some of the staff were ok but most were clueless. I don't care about spending money if my dog needs help, but I do care about value for money. Rip off merchants. Avoid at all (over inflated) costsRead Less

I think grove lodge are very unprofessional, my parents took their puppy to grove lodge and he was diagnosed with a heart condition, as my parents didn't have insurance the nurse told them that maybe she should of got a dog from Shoreham dogs trust so then she wouldn't have vet bills, the cardiologist also told my parents to make sure the puppy has a happy life as he could drop down dead at anytime. They wanted my parents to spend a 1,000 to look at the puppy, my parents simply couldn't afford this so they paid 300 for a scan, grove lodge then told my parents that he couldn't be treated but did they want to investigate further (costing more money) grove lodge then became very unsympathetic and unhelpful once they released my parents weren't going to pay the 1,000. We also asked the vet if the puppy was born with this condition and she explained she was unable to tell us without investigation (1,000) yet the breeder of the puppy was told (by the same vet) that the puppy was not born with the condition. We have written a complaint to grove lodge and we received a letter back explaining that a reply will happen within 14 days. It has been roughly 6 weeks and we still have not had a reply. Disgusting behaviour from a vet survey that is meant to care about their animals. AVOID! My parents have since removed their puppy and found another vet surgery.Read Less

I cannot thank the lovely staff at Grove Lodge enough, my gorgeous Ashley was hit by a car on the Friday of the bank holiday (possibly the worst time possible) but they were able to fix him up with the best possible love and care. Sadly he had to have a leg amputated but he's back home with us now and we're hoping for a speed recovery. I am so grateful, what a lovely bunch of caring people. Ashley sends his thanks for all the lovely fuss and chin rubs. Read Less