I have dealt with the staff at Abbey House Cleckheaton for a considerable number of years as a Customer; and although I may have a bias opinion regarding certain staff , I can say in all honesty I have never known or heard of anyone complain about the standard of service, politeness and compassion the staff show to their Customers. I am aware that everyone is entitled to express an opinion; as indeed I am, but those opinions and views should be based in fact and not made with the desire to be malicious or derogatory. Well done to all the staff at Abbey House for the years of service they have given; this includes Caroline. Read Less

I would not recommend. Each time I have visited, I have been appalled by the atittude of one of the main receptionists, Caroline; abrupt, rude, uncompassionate, disinterested and severely lacking in people skills. As one of the main "front of house" representatives of the practice, it is extremely unprofessional to behave in this manner. I have often felt very sorry for other customers who left the practice looking frustrated/shocked at how they were treated. In regards to the quality of service delivered by the vetinary surgeons, in my experience this is varied. It really does depend on the day. Strongly advise others to find another practice. Read Less

We had klaus at the vets with Tom for hip and elbow scans, I don't trust many people with my pups after a very bad experience at another vets so for me to trust a vet is hard, we have 4 Rottweilers who are our babies and Abbey is the only place I will take them. From reception to kennel assistants to nurses to vets to insurance staff the care given is 5 star. Tom does not try rush you and he will explain ever thing in detail, he is a vet that cares and that is obvious to anyone that has taken a pet to see him. We have seen Neil with our boy Rosco when he had his kidney removed and once again the service given was excellent. With 4 dogs who are very active we come across falls trips and knocks and we don't hesitate to take them in for checking if we are concerned, finding good vets you trust is rare. Our 4 dogs are so calm and relaxed when they are in Abbeys care. Thank you to all the team, from myself Debbie husband Stuart daughters Kersha & Leanne and of cause the Rossweilers Rosco Keiva Bells and baby Klaus:)Read Less

My little lhasa apso went to Abbey house on the 29th of December 2016. My own vets had been treating him for gas in his stomach. Went to abbey house when our vet eventually realised something was wrong. My baby boy was seen by Mr Clarke who operated on his spine. He had a disc extrusion. All of the staff who work there are amazing. Archie spent a week in hospital and nothing was ever too much trouble. We went through to see him every day and he was always well looked after. I used to phone up 3 times a day to check on my boy and i always had a lovely talk with the ladies on reception. The after care is really really good. I will never be able to thank you all enough. Please can you tell Mr Clarke thank you again for saving Archie and could you tell him archie is getting stronger every day his walking is so much better. Thank you again to all the wonderful staff. XxxxxRead Less

We have had all of our guinea pigs treated here and now bring our cats too. Earlier this evening I had to rush Wilma our guinea pig in to be put to sleep as she was too poorly to be saved. Your staff were amazing, I could not ask for more in terms of compassion. Thank you for making a difficult time so much more bearable. Read Less

My fab rescued Dalmatian was treated at Abbey House Morley ever since I adopted her from the North of England Dalmatian Rescue until she took her final breath 31/10/2016. Up to the age of 10 she only ever went there for the usual annual vaccinations, until one Sunday evening when she couldn't raise her head, it was an emergency appointment, she was seen straight away, the diagnosis was either meningitis or a slipping disc in her neck. Cutting a long story short she was referred to a specialist in Chester that week. Operated on the following week and back on all fours within minutes of the operation. Regular Hydrothepy too, at the age of 13 she was still going strong walking two miles most days. On the horrid day of the 31st October when my spotty dog had, had a stroke she was PTS I can say the vets, receptionists were fabulous. One of the receptionist even help he carry my spots into the surgery. They feel the pain and sadness that we feel. In my opinion Abbey House put the animals first, the staff are alway friendly. I will return with the new spots MK2 when he/she is born.Read Less

We took are chihuahua here 19/11/16 as she was struggling with her pregnancy and had to have a c section delivery, all our thanks to Evi and the rest of the team for all your care and devotion in looking after our baby girl and her babies, I know we lost one but that's probably expected. To all the team We give our thanks. I just wish there was a six star you'd deserve it. Read Less

Tonight i rushed a 5 week old collapsed rescue kitten to Abbey House. The vet was fantastic and the girl on reception was wonderful. They took him quickly and assessed him and got him on IV fluids. Not sure what the outcome will be but i know hes in the best hands and they are doing all they can to save him. He has had an awful start to life and i know that if he dosnt make it, its not because the vets havent tried or they didnt try everything.Read Less

Twice I've come to this vets out of desperation first was to put my dog to sleep charged me a fortune then proceeded to hard sell a printed paw print of my dog then proceeded to up sell to a private cremation then a private urn and a scroll all for exorbitant prices put a big vet bill Second time a check up for my second dog charge 120 for a check up All the are bothered about is money No genuine care providedRead Less

My cat went in for his regular checkup as he was ill with cardio myopathy, the vet wanted to drain fluid off his chest again, so he was to stay in that day. As it was an early appointment I asked the vet if she could give him is morning medication as I hadn't done it yet. 20 minutes later, I hadn't even got home yet and I got a phone call, "Sorry your cat got stressed out when we were giving him his pills and he's had a heart attack, we gave him oxygen and adrenaline, but he died". 5 months he's been medicated at home without getting stressed out. Are you not professionals and trained in this? I decided not to complain, I didn't want to drag this incident out any further as it's been traumatic enough, I just decided I will never ever use Abbey House again. 3 weeks later you sent me a bill for 57 for the oxygen and adrenaline! I've never needed oxygen and adrenaline to medicate my cat, just love and care. It's all about the money with you guys. Even the meds you prescribed were 3 times more expensive than buying them elsewhere. You take advantage of vulnerable people who come to you for help and guidance, and you rob them, and kill their pet. And to send me this bill after you've killed him, is cold hearted sh*t, shame on you. You'll never see this money, and if you continue to send reminders, I will be making formal complaints.Read Less

It was obvious to us that our dog was very ill so we took her to our usual vet out of hours who gave her an injection and some medication for an upset stomach. Her condition deteriorated rapidly and we feared for her life resulting in us taking her to Abbey House Hospital in Morley at 3.30am . From the moment we arrived the care and attention was amazing, within minutes she was on a drip and tests were being undertaken to see what the problem might be. She was diagnosed as suffering from Addisons disease and for 3 days the caring staff there nursed her back to full health and we cannot thank them enough. Cannot recommend this practice enough, they are absolutely fantastic. Thanks to everyone from The Moore family. Read Less

Superb. Good with our two dogs and good with us, too (although that isn't strictly necessary). Terrific communication and fair pricing. The only slight negative is Caroline, she can be a bit less-than-friendly on some days. But can't we all. Highly recommended. Read Less