Hello, my mum today second times was treated badly by your employee from the reception your employee said that my mum last time she not paid for a visit and for dog food lol here is recipt and prove my dog ​​is on the plan so i dont need to pay for visit it is already 2 times when my mother felt very ill in the presence of other people and she was ashamed not because of her fault only because of your unprofessional employee or she is racist and does not like polish my mother has strong depression and is now sitting and crying that's how you treat your customers we are waiting for apologies and for recompense... as I already said it is already second times same situation Regards Piszczek Read Less

I've always been very pleased with the vets and reception staff at aireworth vets. Appointments are always available and timely and the staff are always pleasant and friendly, however; my cat unfortunately came down with a virus recently so, I brought her in and paid the consultation fee and prescription as I expected (no issue with that). I had to bring the same cat back to the vets within the same week because she was constipated. I was appalled to find that I was charged another full consultation fee on top of the bill for more medication. Whilst I have absolutely no problem paying for the initial consultation, I thought it was disgusting that I was charged that twice within a few days for the same cat! The first consultation was very thorough and fair, the second consultation consisted of feeling the abdomen and looking at the eyes. Surely they should have taken into consideration, the fact that I'd already paid a consultation fee a few days prior and just charged for the medication!! I believe charging a full consultation fee twice within a week for the same cat is unjust and unfair and as a result, this vetinary practice has gone down in my estimations. Read Less

Brilliant, brilliant vets. Had to have my beautiful baby boo put to sleep yesterday, the vet & the nurse were amazing, so, so compassionate, so kind. Even the vet was crying. Nothing was too much trouble. Highly recommend aireworth to anyone who has a pet. Read Less

Brilliant, brilliant vets. Had to have my beautiful baby boo put to sleep yesterday, the vet & the nurse were amazing, so, so compassionate, so kind. Even the vet was crying. Nothing was too much trouble. Highly recommend aireworth to anyone who has a pet. Read Less

Just had one of my dogs in for an operation and they were great. Cost came in under the estimate and everything is itemised and transparent. They are really friendly and caring. Would highly recommend. Read Less

I did a placement at Aireworth, as a vet student and got to see first hand the hard work and effort that goes into the treatment and care of people's beloved pets. The vets at Aireworth set a high bar for others to follow. My experience was so great that I hope to come back and do another placement in the near future. Read Less

DON'T DO IT!!! Unless you like being misled regarding services and charges, DON'T visit Aireworth Vets. This was our first experience of visiting this practice and we were totally dissatisfied. After paying what had been confirmed to us as the total amount, we received a further invoice through the mail. This practice seem to be simply trying to extract additional money from their clients... completely unethical for a vets practice! Read Less

I've just been conned out of £550 by these vets.  My husband's first wife took her border collie dog in yesterday and was told that the dog needed an emergency caesarean.  She didn't have the money and was told the treatment couldn't go ahead unless she paid up front.  She rang my husband in a state and said she didn't have the money and put the vet on the phone, so I know it is true.  We couldn't see the dog die, so I paid them over the phone on my credit card.  It was only afterwards when I'd had time to think, that I thought - hang on a vet wouldn't let a dog and puppies die.  I rang up and asked them if they would have let the dog die if I hadn't paid the money.  The manager Alice said no so I asked for my money to be refunded as the owner is nothing to do with me and I don't want this on my credit card.  They have refused.  It never occurred to me at the time, as I pay my bills on time and don't run debts up, but it appears that the first wife has accounts with them and is probably in arrears.  I can understand that they need to get their money; but to blatantly lie to my husband in order to get anyone to pay this woman's debt is to me unethical, immoral and unprofessional.  They will have their own channels to pursue debts without resorting to playing on other peoples' emotions in an emergency situation in order to get their money.After speaking to the manager this morning, she changed her tune and said the vet can euthanase an animal if the owner can't pay.  So be aware - if you have an emergency and can't pay, these vets can hold you to ransom, euthanase your pet or, as in this case, will not start the operation until you get anyone, just anyone to pay the money up front.  I've been really upset by all of this and they know how badly this is affecting me, but they won't do the decent thing and refund my money and pursue this woman via the correct channels.  Thankfully the dog and puppies are ok, but I dread to think what would have happened if these vultures and the spendthrift owner hadn't been able to get us on the phone yesterday.Shame on you Aireworth Vets.  Latest - the final bill came to £542 and they won't give me a breakdown of the charges or even give me my £8 change.  I've reported them to the various channels for unethical, illegal and immoral conduct. Read Less