DO NOT USE THIS VETS. My boyfriend, Steven, took my rabbit, Bee, into White Cross Vets on Tuesday 29 October. She had rapid weight loss, reduced appetite and severe lethargy. Steven explained to the v... Read More
DO NOT USE THIS VETS. My boyfriend, Steven, took my rabbit, Bee, into White Cross Vets on Tuesday 29 October. She had rapid weight loss, reduced appetite and severe lethargy. Steven explained to the veterinarian that Bee had the ex...act same symptoms as our other rabbit, Bumble, who had sadly died four weeks before. Despite this, the vet said he didn't know what the cause could be, and stated that she would need blood and faeces tests to determine any cause. The costs of such tests, as well as the check-up and some paste to encourage her to eat, came to a total of around 164.00. Steven was given no indication of the cause or suggested treatment for Bee, even though she was on the verge of death. Steven was told to go home with the rabbit and that the blood results would come through either the following day or on Thursday. When Steven called me to explain what had happened at the vets, I was quite shocked. Being that both rabbits had exactly the same symptoms within similar timeframes, I couldn't understand how the veterinarian could say "he didn't think it was related". I contacted Baildon Vets that morning to ask for their advice. They said that they wouldn't even bother with a blood test, as it was almost certainly the common rabbit parasite, E. cuniculi. They said that they would give immediate treatment for this in the hope that Bee would pickup. I called the White Cross veterinarian that morning, but he didn't mention this potential parasite. He said that he had given Steven the option of the blood test and faeces test, and that we didn't have to go through with them, though it was the only way to determine what the cause may be. I agreed to cancel the faeces test, just leaving the blood test, which brought the costs down to 97.00, which I still think is ridiculous. The following afternoon I received a call from the White Cross veterinarian, who stated that Bee was in a bad way, being only 13% blood; and that she was probably internally haemorrhaging. I was very upset and asked what we should do next. The veterinarian suggested some scans and x-rays, which would probably cost "a few hundred pounds". I explained that I didn't have the money for them and was obviously very upset. The vet said that he had spoken to a specialist and that neither of them had any idea what the cause could be. He suggested that if I couldn't pay for the scans, then I should consider putting Bee down. That evening I managed to get an appointment at Baildon Vets, I was greeted in a warm, friendly manner and the staff all made a fuss over Bee. She was weighed, given a check-up, steroids, antibiotics and vitamin C. I was advised on what to feed her to bring her strength up and I was charged a reasonable amount. The following day Bee's health had picked up slightly so I went to pick up treatment for E. cuniculi from Baildon Vets and given wormer for both Bee and my other rabbit, Florence, to stop her getting the parasite. Since the end of October, Bee's health has greatly improved thanks to Baildon Vets. I have never felt so let down as I do by White Cross. I feel they have taken advantage of two very upset people and you have caused us more stress than necessary. If you love your pets, do not use White Cross Vets. Read Less