Macqueen Veterinary Centre

My Sprocker recently underwent fairly major surgery there for several very large lipomas. I cannot praise the care and service pre and post surgery highly enough from all the staff and the continuing care, Thank you, you're a great team and I for one can highly recommend, even the surgery building is welcoming and the reception organised into separate areas for dogs, cats/smaller animals, well thought out. Read Less

I have just bought a puppy and the service has been outstanding. We had a meeting with a nurse before picking up the puppy. A health check with a vet and then another meeting with the nurse with once we had the puppy. And then we were invited to puppy party's and none of the above has cost us and money and the staff all want to get involved with your puppy too and the service is amazing 🐾🐾🐾 Read Less

Our Vet referred our Springer Spaniel, Max, to Macqueens after severe lameness on his front leg and initial X-rays showing no obvious problem. From the very first phone call to book the appointment we were so impressed at how friendly and helpful the team were (Becky in particular). Upon arriving at Macqueens, our first impression of the surgery was great, it was extremely clean and well kept. It was also stocked with Pet Food, toys, collars, leads and general pet accessories. We were greeted by two lovely receptionists and went on to see Mr Ian Macqueen who is probably one of the nicest people we've ever met, his passion for his work and the animals was plain to see. He explained everything in detail, including the procedure, possible costs, possible risks etc and completely reassured us, which meant that we left Max knowing he was in the best possible hands. A few hours later we received a call with an update that a fracture had been found and surgery was underway. We collected Max after only 4.5 hours of dropping him off and it was obvious that he'd been well looked after during the day. The surgery performed by Ian was outstanding, Max is doing well and we honestly can't thank him enough. Fingers firmly crossed that Max will need no surgery in the future, but if he does, we know who we'll be going to! Read Less

I moved to MacQueens as I was disenchanted with my old vets. My cat was getting old and I wanted her to have the best possible care. The person who recommended them did so on the basis of their orthopaedic work, I now realise, not their day-to-day veterinary care. We were clients of MacQueens for 4 months. My cat was fairly relaxed there but I didn€t like that in-patient cats and dogs were housed together. The vets are part-time and some work so few hours it seems to me they are just keeping their hand in rather than being dedicated to their profession. This leads to a lack of continuity of care € we rarely saw the same vet twice. I detected a great deal of complacency, even insolence, in some vets and nursing staff. Everything was done to their convenience. I believe this led to my cat€s final illness not being properly diagnosed for 3 weeks. I don't think they really cared about her. The news of her probably having cancer was given bluntly. She stayed at MacQueens for diagnostics and two days later it was confirmed. Even before it was confirmed, I was pressured towards euthanasia more than once. Treatment was not mentioned until the last day, and I had been positioned for euthanasia so all this did was confuse me. Even though the confirmation of her illness was not unexpected, left alone for perhaps 15 mins to decide whether to euthanise my cat or not, my thought processes went haywire. I couldn€t process everything I had been told. I have spoken to pet owners since who, in a similar situation, experienced much the same. Panic, denial, an inability to think straight, a failure to grasp the finality of what was about to happen, a failure to take control of the situation. In the days afterwards, I realised that although her lymphoma was advanced, my cat did not need to be put to sleep within the hour, which is what happened. She was not in pain, not in crisis, and there was no need for me to make such a quick decision. My cat was terminally ill and it was right to euthanise her but the decision was made in a vet-induced panic. The vet showed little understanding of what I was going through, everything was done in a €tick box€ fashion. My cat was brought to me so that we could spend some time together before she was euthanised. But the vet disappeared without giving me any indication of when she would be back. My cat and I had perhaps 15 mins together and I spent a lot of that time wondering how much longer we had. It was not possible for me to get into the right frame of mind to spend €quality time€ with my cat and make peace with what was about to happen. The situation seemed surreal. The vet was efficient and my cat passed away in my arms with no sign that she felt anything but, when I asked if my cat had gone, the vet€s response was €you€ll have to move your arm€. It felt like a knife. She left the room, never to be seen again. Eight weeks on I am not just missing my cat but have what feels like an open wound through not having had sufficient time and help to properly say goodbye to her. There was a total lack of respect shown for the bond between us. I wrote a long letter of complaint to Ian MacQueen thinking he'd be horrified at what had happened but, when he called me, he defended his vets, tried to discredit my version of events and showed scant regard for my complaints, none of which he addressed individually. He did say something non-specific about €making improvements€, and I hope he does. He followed up with a letter in which he said that the welfare of animals under their care is of primary importance, and I have no argument with that, but he seems to think this means that consideration of owners€ feelings is beneath their dignity and not part of their remit as professionals. I disagree. We are not just the chumps that pay their colossal bills. The loss of a beloved companion animal should be sympathetically managed. The process I was put through was horrible. If you want a personal, caring service I suggest you avoid MacQueens. I wish I€d never heard of them. RIP, my darling Bootsie. Read Less

Thanks to all at Macqueen vets for taking such good care of Cleo the cat. Your team always made sure she was made to feel welcome and special while also providing excellent service and treatment. We are moving and will miss you. Read Less

An exceptionally clean and friendly surgery!! Always very understanding when I can't catch my cat for appointments! Fantastic service! Love the healthy pet plan which means I don't have to worry about cost all the time and I know my cat is in fantastic handsRead Less

I have rabbits with chipped front teeth so they keep growing, a lot of vets when ringing around for appointments just wanted you money and to book you straight in. The staff at Macqueen Veterinary Centre were professional, caring and gave some really great advise reference to my rabbit. I would recommened this vets to anyone looking for their fist vet or perhaps a change as their rates are some of the best ive seen too. 5 stars and thanks again for the help!! Read Less