We've been with Avon Lodge since we moved to Wiltshire in 2000 and in that time we have had 5 dogs and 7 cats in their care. Friendly and welcoming, they have always shown the utmost care and compassion for our animals who have suffered from everything from routine ailments to mange to cancer and the problems of old age. They are always honest about the chances of treatment working and the cost and, where we have had insurance, they have handled the paperwork efficiently. I can't praise Guy, Kevin and their team highly enough for their professionalism, caring and standard of service. Read Less

I haven't yet had cause to visit this Veterinary apart to register my new dog Charlie with them so I can only comment on the lady on the desk who dealt with me in a very professional and friendly manner showing a genuine interest in the dog I was registering and offering helpful advice. Read Less

I had used this veterinary group all my life and they used to be excellent but now they seem more interested in money than pets. One of several examples was when my pussycat had cancer and only had months to live they prescribed 500mg tablets at 50 knowing full well there were smaller tablets available, they just did not have them in stock. Ridiculous to think they were any use - they went I the bin! I did discuss with the practice but it did no good. This was a couple of years ago, needless to say I have moved to another practice. Read Less

I have been taking my westie Bailey here near on 11 yrs. All the staff are exceptional and very professional and I wouldn't take Bailey anywhere else. A huge thanks to Guy for getting Bailey back on the mend. You are all super people . Big hugs from Bailey to all . Read Less

When we arrived with our puppy summer 2015 we couldn't fault the team, so friendly and caring and his jabs and microchip were done without problem with lovely vet Anna. However as time went on lovely Anna disappeared and despite requesting her several times we were told she is now 'upstairs' or studying, this led to our puppy being seen by one very uncaring vet, a French vet who didn't seem to listen to us and, a Spanish vet that advised us to get another puppy rather then neuter our dog ?! Our puppy had several bad experiences at this vets practice including being attacked in the waiting room by another dog and being examined in such an intrusive way he went home and hid for two days, this had now led to him being so terrified of new people and hates being touched by people that he hasn't known his whole life. We have now changed vet in the hope that we can build his trust back up. I can't fault the superb reception team that were always very friendly and helpful and would bend over backwards in an emergency. The vet staff however let this place down, except lovely Anna and one other vet that saw our boy when he hurt his paw, she was very understanding and listened to us 100%.Read Less

This practice is amazing , the love and care they have for our animals is beyond belief. Never ever been shown so much kindness by a vetinary practice. Especially Susanna , she was so caring to my little Oscar and has been great with my son's dog Bruno. Thanks a million so glad we changed over to Avon Lodge . Read Less

Took our cat for Spey and injections, very good with her and us last year. Today took our dog who is overly playful with other animals and was offered a through the back door service to save on my embarrassment and stress of our dog. Really good advice given at my level of understanding. Reception staff brilliant, I really appreciate all of you, you were so helpful and understanding without me even really asking. You just knew. What a great teamRead Less

I can't thank Susana, and everyone else at Avon Lodge Salisbury and Amesbury enough for all the love and care they gave to Blue (my cat). He went in a very poorly boy, I really thought I was going to lose him. First class vets practice!!!!! Read Less

Had a late friday appointment arrived ready for that appointment friday 22th april 2016. Another well to do man arrived obviously wealthy customer saying Leslie said i could come in anytime for a non appointment to have pet seen.without any say or discussion with ourselves we on a appointment left to wait with a our nervous pet labrador 14yrs old lab. The staff never had the professional attitude or care to ask if we would possibly mind although the customer was non emergency.Because he was a well to do customer obviuosly in a wealthy position sounding like prince charles was allowed to jump ahead of working people waiting.AS THEY ALWAYS SAY MONEY TALKS BEFORE ANIMALS WELFARE.SO CALLED VETINARY PRACTICE VERY VERY VERY UNPROFFESSIONAL AND UNCARING.NOT RECOMMENDED UNLESS YOU HAVE A OVER SOUNDING PLUMBY VOICE. Read Less

The staff in Avon Lodge salisbury are wonderful. They helped us through a very difficult time with letting go of our 10 year old bunny who became poorly very quickly. The sympathy card with the forget me not flower seeds is such a lovely and caring thought. Read Less

i've used Avon Lodge vets as long as i can remember and recently had frequent visits with our poorly dog. They are a fantastic team there, very professional and caring not only to the animals but the owners. Unfortunately our dog has gone over the rainbow bridge but we still have our rabbit who is also a patient there Read Less

Avon Lodge in Amesbury are fantastic. We never hesitate to take any of our cats in if they have a problem. The staff are all brilliant and very friendly. The thing that I really loved was when we took one cat in for something, then a few weeks later took our other cat in, they remembered us and asked about the other one. They really do genuinely care :-) Read Less