I love the location in Hoover, but this weekend, my dog was supposed to get his stitches out and they flooded and we needed to reschedule for the Alabaster location. My husband and I both called separately at different times and the receptionist took our phone numbers and said she would call us back in 5 minutes... well it's now the day our dog was supposed to get his stitches out. It's been a day and a half and she never called us back. Not to mention, she was very rude on the phone and seemed like she couldn't wait to hang up. She had no intention of reaching back out to us. So now we have to wait until our location opens back up to get our dogs stitches out. I do not recommend this location as it seems they do not care about their customers... Which is the only reason they have a job; it's to care about/for customers. Imagine if we had an emergency and needed to bring our pet in. This location is not dependable and just simply doesn't care. Read Less

My pet died. The lady at the desk was very nice. Dr Byrd was also very helpful and nice. They waved my Office visit under the circumstances that one of my dogs had just passed. I'll be going back from now on. Read Less

Our Boomer passed away, we had already been in a week before, gotten all the expensive x-rays, etc. Then he passed away a week later, took him in to be put to sleep. THEY CHARGED AN OFFICE VISIT FEE. Plus the cost for the cremation in addition to the keepsake urn. When I asked why the office visit fee, they said it was a corporate policy. Then I complained to the vet that saw Boomer and she said it was because it was a different vet who saw him and had to examine him. Really? That is a bunch of s=====! Read Less

Our dogs had been in for their well visits and 2 weeks later our puppy passed away due to unknown causes. I called Banfield to ask if we could bring her in to be cremated, and was shown absolutely no emotion whatsoever. My husband and I, along with our two small children, had to walk through the front doors carrying our sweet girl in a box. The vet saw us through the doors and never once came out from the back to acknowledge us. The receptionist was cold and barely said a word as I tried to compose myself. The most she said was asking for my credit card. We received no condolences at all. Most respectful vets do a paw print in clay or some sort of remembrance, but Banfield could obviously care less. When we took our one dog in for her next well visit, there was also never a word said about our other dog. Just surprising since most family vets are very personal and treat pets like people because that's their job. We will not return nor recommend them. Read Less

I will not return. The receptionist was wonderful, great customer service very personable the reason I picked this clinc over others. But that's where it stopped. The vetinarian had very few people skills at all.. Maybe that's why she works with animals but they have owners -hello! We had to euthanize our cat.. the vet showed no emotion at all. Atleast show some to my 3 crying kids. We all have to do what we have to do... but please let's be human. I guess our cat was just another cat. Will never return. Read Less

Dog was breathing abnormally and i asked was there something wrong and if there was to run some tests, they said he was fine and long story short my dog almost died and if they would have ran some test that day it would have saved my pet & my family a lot of trouble. Personally I feel like if there was a different vet there it would have been different so it honestly depends on who's working at the time, but to be on the safe side I would say not to bring your pet here. Read Less

I found this vet to be vastly overpriced and the visit took way too long for the treatment and tests my pet received. The staff spent quite a bit of time trying to up sell more expensive tests and went ahead with a test they "needed" after getting the results from the one we approved. I'm still not entirely sure why they needed that second test since we were going to follow up with the regular vet the next day. I had heard good things about the vet here but didn't find that to be the case for our visit. Read Less

My family and I take our wonderful dog, Baxter, here. Dr. Tolbert takes good care of him and has always been a good vet.They also have a great charity for hungry pets. So, if you're in Pet Smart, give them a donation. It will help out!The vet techs are good to Baxter, too. They're always glad to see him!So, I give it 5 paws! (Sorry, a little dog humor!) Read Less