Banfield Pet Hospital
Alabaster, Alabama
Reviews
Anjell
17 Jan 2025
REPORT
Until Tuesday, January 7th, I honestly had no complaints about Banfield. We’d been taking our schnauzer there since he became a part of our family in 2016. We trusted the medical team at Banfield and ...
Until Tuesday, January 7th, I honestly had no complaints about Banfield. We’d been taking our schnauzer there since he became a part of our family in 2016. We trusted the medical team at Banfield and never felt that we got bad service. However, on January 7th, we had to make one of the hardest decisions our family has had to make. It was absolutely gut wrenching! Jag had to be put down because his Type II diabetes had triggered the progression of organ failure.
This is a long story and I willl try to make it brief. For about two years now, we have been going back and forth to Banfield because Jag suddenly started urinating in the house. This progressed to frequently requesting to go out and being EXCESSIVELY thirsty. We went back and forth to Banfield and were never told that the excessive thirst and frequent urination were classic signs of Type II diabetes. Banfield ran all types of tests, but never once mentioned that it could be diabetes.
Fast forward to the Saturday after Christmas. Jag began vomitting quite a bit. We first thought that maybe one of our small guests had fed him something he should not have had during our holiday gathering. Thus, I tried home remedies like bland rice to ease what we thought was just an upset stomach. Needless to say, nothing worked, so we ended up at the emergency vet. That visit turned into a hospital stay which resulted in a Type II diabetes and pancreatitis diagnosis. We were SHOCKED, but we had hope that the disease could be managed with insulin.
We came home from the hospital with insulin and antibiotics. Our instructions were to take him to see his regular vet within 48-hours of hospitalization. Since I was very upset with Banfield for what I believe was a missed diagnosis, we took him to a new vet. That’s when things got really bad. Prior to that visit, Jag continued to vomit—quite a bit. He also began refusing food. The new vet examined him and discovered jaundice and dehydration. She sent us back to the hospital. Once there, they did an ultrasound of his gallbladder and discovered that it was beyond healing. Essentially, his pancreas, liver and gallbladder were all damaged.
I know it’s easy to be angry when you lose a loved one, but I am convinced that had Banfield made this diagnosis two years ago when these symptoms first surfaced, our sweet boy would be here today. Our hearts are broken and we feel horrible for not seeking a second opinion long ago.
Andrea Jackson
30 Dec 2017
REPORT
I have been using the alabaster Banfield location for a few years now. Both my dogs see doctor Byrd, she is wonderful and so very caring! Always taking the time to explain everything, and treating my ...
I have been using the alabaster Banfield location for a few years now. Both my dogs see doctor Byrd, she is wonderful and so very caring! Always taking the time to explain everything, and treating my pets wonderfully. All of the receptionists I have encountered are always very friendly even when it is busy there and slammed. I defiantly feel welcome everyone I visit!
Mollie Boynton
20 Nov 2017
REPORT
Dr. Byrd takes a significant amount of time with each of our cats and is always mindful of their needs (as they're picky cats!). Not every receptionist is the best, but I usually end up working with o...
Dr. Byrd takes a significant amount of time with each of our cats and is always mindful of their needs (as they're picky cats!). Not every receptionist is the best, but I usually end up working with one of the nicer ones (whose name escapes me). Our cats are on Banfield's wellness plan so we can take them in for free checkups whenever we please - we are always recommended to buy more expensive medicines, but aren't required to buy them through Banfield, which is nice.
Clay Boles
12 Sep 2017
REPORT
All I can say is this place will turn a sick animal away without seeing them. This place is sad
Katherine Sullivan
10 Jun 2017
REPORT
I love the location in Hoover, but this weekend, my dog was supposed to get his stitches out and they flooded and we needed to reschedule for the Alabaster location. My husband and I both called separ...
I love the location in Hoover, but this weekend, my dog was supposed to get his stitches out and they flooded and we needed to reschedule for the Alabaster location. My husband and I both called separately at different times and the receptionist took our phone numbers and said she would call us back in 5 minutes... well it's now the day our dog was supposed to get his stitches out. It's been a day and a half and she never called us back. Not to mention, she was very rude on the phone and seemed like she couldn't wait to hang up. She had no intention of reaching back out to us. So now we have to wait until our location opens back up to get our dogs stitches out. I do not recommend this location as it seems they do not care about their customers... Which is the only reason they have a job; it's to care about/for customers. Imagine if we had an emergency and needed to bring our pet in. This location is not dependable and just simply doesn't care.
PandS Lawncare and Maintenancece
27 Mar 2017
REPORT
Awesome service Rachel is the best!
William Darden
24 Dec 2016
REPORT
My pet died. The lady at the desk was very nice. Dr Byrd was also very helpful and nice. They waved my Office visit under the circumstances that one of my dogs had just passed. I'll be going back from...
My pet died. The lady at the desk was very nice. Dr Byrd was also very helpful and nice. They waved my Office visit under the circumstances that one of my dogs had just passed. I'll be going back from now on.
Matt Trumbly
15 Nov 2016
REPORT
The prices are rediculous andnthe emotion the doctor haf was sickening will never go back do not recommend to anyone go to ur local vet a real vets office
Fred Daniel
23 Sep 2016
REPORT
Our Boomer passed away, we had already been in a week before, gotten all the expensive x-rays, etc. Then he passed away a week later, took him in to be put to sleep. THEY CHARGED AN OFFICE VISIT FEE....
Our Boomer passed away, we had already been in a week before, gotten all the expensive x-rays, etc. Then he passed away a week later, took him in to be put to sleep. THEY CHARGED AN OFFICE VISIT FEE. Plus the cost for the cremation in addition to the keepsake urn. When I asked why the office visit fee, they said it was a corporate policy. Then I complained to the vet that saw Boomer and she said it was because it was a different vet who saw him and had to examine him. Really? That is a bunch of s=====!
Lauren Crase
5 Jul 2016
REPORT
Our dogs had been in for their well visits and 2 weeks later our puppy passed away due to unknown causes. I called Banfield to ask if we could bring her in to be cremated, and was shown absolutely no ...
Our dogs had been in for their well visits and 2 weeks later our puppy passed away due to unknown causes. I called Banfield to ask if we could bring her in to be cremated, and was shown absolutely no emotion whatsoever. My husband and I, along with our two small children, had to walk through the front doors carrying our sweet girl in a box. The vet saw us through the doors and never once came out from the back to acknowledge us. The receptionist was cold and barely said a word as I tried to compose myself. The most she said was asking for my credit card. We received no condolences at all. Most respectful vets do a paw print in clay or some sort of remembrance, but Banfield could obviously care less. When we took our one dog in for her next well visit, there was also never a word said about our other dog. Just surprising since most family vets are very personal and treat pets like people because that's their job. We will not return nor recommend them.
Katherine Theuri
21 May 2016
REPORT
I will not return. The receptionist was wonderful, great customer service very personable the reason I picked this clinc over others. But that's where it stopped. The vetinarian had very few people sk...
I will not return. The receptionist was wonderful, great customer service very personable the reason I picked this clinc over others. But that's where it stopped. The vetinarian had very few people skills at all.. Maybe that's why she works with animals but they have owners -hello! We had to euthanize our cat.. the vet showed no emotion at all. Atleast show some to my 3 crying kids. We all have to do what we have to do... but please let's be human. I guess our cat was just another cat. Will never return.
Diana O.
7 Jan 2016
REPORT
Dog was breathing abnormally and i asked was there something wrong and if there was to run some tests, they said he was fine and long story short my dog almost died and if they would have ran some tes...
Dog was breathing abnormally and i asked was there something wrong and if there was to run some tests, they said he was fine and long story short my dog almost died and if they would have ran some test that day it would have saved my pet & my family a lot of trouble. Personally I feel like if there was a different vet there it would have been different so it honestly depends on who's working at the time, but to be on the safe side I would say not to bring your pet here.
Emily M.
5 Feb 2015
REPORT
I found this vet to be vastly overpriced and the visit took way too long for the treatment and tests my pet received. The staff spent quite a bit of time trying to up sell more expensive tests and wen...
I found this vet to be vastly overpriced and the visit took way too long for the treatment and tests my pet received. The staff spent quite a bit of time trying to up sell more expensive tests and went ahead with a test they "needed" after getting the results from the one we approved. I'm still not entirely sure why they needed that second test since we were going to follow up with the regular vet the next day. I had heard good things about the vet here but didn't find that to be the case for our visit.
Sarah D.
2 Feb 2012
REPORT
My family and I take our wonderful dog, Baxter, here. Dr. Tolbert takes good care of him and has always been a good vet.They also have a great charity for hungry pets. So, if you're in Pet Smart, give...
My family and I take our wonderful dog, Baxter, here. Dr. Tolbert takes good care of him and has always been a good vet.They also have a great charity for hungry pets. So, if you're in Pet Smart, give them a donation. It will help out!The vet techs are good to Baxter, too. They're always glad to see him!So, I give it 5 paws! (Sorry, a little dog humor!)
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Book an Appointment
Online booking unavailable
Please call
(205) 663-5639
100 South Colonial Drive
Alabaster Alabama 35007
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
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Banfield Pet Hospital
Alabaster, Alabama
100 South Colonial Drive
Alabaster Alabama 35007
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Reviews
Anjell
17 Jan 2025
Until Tuesday, January 7th, I honestly had no complaints about Banfield. We’d been taking our schnauzer there since he became a part of our family in 2016. We trusted the medical team at Banfield and ...
Until Tuesday, January 7th, I honestly had no complaints about Banfield. We’d been taking our schnauzer there since he became a part of our family in 2016. We trusted the medical team at Banfield and never felt that we got bad service. However, on January 7th, we had to make one of the hardest decisions our family has had to make. It was absolutely gut wrenching! Jag had to be put down because his Type II diabetes had triggered the progression of organ failure.
This is a long story and I willl try to make it brief. For about two years now, we have been going back and forth to Banfield because Jag suddenly started urinating in the house. This progressed to frequently requesting to go out and being EXCESSIVELY thirsty. We went back and forth to Banfield and were never told that the excessive thirst and frequent urination were classic signs of Type II diabetes. Banfield ran all types of tests, but never once mentioned that it could be diabetes.
Fast forward to the Saturday after Christmas. Jag began vomitting quite a bit. We first thought that maybe one of our small guests had fed him something he should not have had during our holiday gathering. Thus, I tried home remedies like bland rice to ease what we thought was just an upset stomach. Needless to say, nothing worked, so we ended up at the emergency vet. That visit turned into a hospital stay which resulted in a Type II diabetes and pancreatitis diagnosis. We were SHOCKED, but we had hope that the disease could be managed with insulin.
We came home from the hospital with insulin and antibiotics. Our instructions were to take him to see his regular vet within 48-hours of hospitalization. Since I was very upset with Banfield for what I believe was a missed diagnosis, we took him to a new vet. That’s when things got really bad. Prior to that visit, Jag continued to vomit—quite a bit. He also began refusing food. The new vet examined him and discovered jaundice and dehydration. She sent us back to the hospital. Once there, they did an ultrasound of his gallbladder and discovered that it was beyond healing. Essentially, his pancreas, liver and gallbladder were all damaged.
I know it’s easy to be angry when you lose a loved one, but I am convinced that had Banfield made this diagnosis two years ago when these symptoms first surfaced, our sweet boy would be here today. Our hearts are broken and we feel horrible for not seeking a second opinion long ago.
Andrea Jackson
30 Dec 2017
I have been using the alabaster Banfield location for a few years now. Both my dogs see doctor Byrd, she is wonderful and so very caring! Always taking the time to explain everything, and treating my ...
I have been using the alabaster Banfield location for a few years now. Both my dogs see doctor Byrd, she is wonderful and so very caring! Always taking the time to explain everything, and treating my pets wonderfully. All of the receptionists I have encountered are always very friendly even when it is busy there and slammed. I defiantly feel welcome everyone I visit!
Mollie Boynton
20 Nov 2017
Dr. Byrd takes a significant amount of time with each of our cats and is always mindful of their needs (as they're picky cats!). Not every receptionist is the best, but I usually end up working with o...
Dr. Byrd takes a significant amount of time with each of our cats and is always mindful of their needs (as they're picky cats!). Not every receptionist is the best, but I usually end up working with one of the nicer ones (whose name escapes me). Our cats are on Banfield's wellness plan so we can take them in for free checkups whenever we please - we are always recommended to buy more expensive medicines, but aren't required to buy them through Banfield, which is nice.
Clay Boles
12 Sep 2017
All I can say is this place will turn a sick animal away without seeing them. This place is sad
Katherine Sullivan
10 Jun 2017
I love the location in Hoover, but this weekend, my dog was supposed to get his stitches out and they flooded and we needed to reschedule for the Alabaster location. My husband and I both called separ...
I love the location in Hoover, but this weekend, my dog was supposed to get his stitches out and they flooded and we needed to reschedule for the Alabaster location. My husband and I both called separately at different times and the receptionist took our phone numbers and said she would call us back in 5 minutes... well it's now the day our dog was supposed to get his stitches out. It's been a day and a half and she never called us back. Not to mention, she was very rude on the phone and seemed like she couldn't wait to hang up. She had no intention of reaching back out to us. So now we have to wait until our location opens back up to get our dogs stitches out. I do not recommend this location as it seems they do not care about their customers... Which is the only reason they have a job; it's to care about/for customers. Imagine if we had an emergency and needed to bring our pet in. This location is not dependable and just simply doesn't care.
PandS Lawncare and Maintenancece
27 Mar 2017
Awesome service Rachel is the best!
William Darden
24 Dec 2016
My pet died. The lady at the desk was very nice. Dr Byrd was also very helpful and nice. They waved my Office visit under the circumstances that one of my dogs had just passed. I'll be going back from...
My pet died. The lady at the desk was very nice. Dr Byrd was also very helpful and nice. They waved my Office visit under the circumstances that one of my dogs had just passed. I'll be going back from now on.
Matt Trumbly
15 Nov 2016
The prices are rediculous andnthe emotion the doctor haf was sickening will never go back do not recommend to anyone go to ur local vet a real vets office
Fred Daniel
23 Sep 2016
Our Boomer passed away, we had already been in a week before, gotten all the expensive x-rays, etc. Then he passed away a week later, took him in to be put to sleep. THEY CHARGED AN OFFICE VISIT FEE....
Our Boomer passed away, we had already been in a week before, gotten all the expensive x-rays, etc. Then he passed away a week later, took him in to be put to sleep. THEY CHARGED AN OFFICE VISIT FEE. Plus the cost for the cremation in addition to the keepsake urn. When I asked why the office visit fee, they said it was a corporate policy. Then I complained to the vet that saw Boomer and she said it was because it was a different vet who saw him and had to examine him. Really? That is a bunch of s=====!
Lauren Crase
5 Jul 2016
Our dogs had been in for their well visits and 2 weeks later our puppy passed away due to unknown causes. I called Banfield to ask if we could bring her in to be cremated, and was shown absolutely no ...
Our dogs had been in for their well visits and 2 weeks later our puppy passed away due to unknown causes. I called Banfield to ask if we could bring her in to be cremated, and was shown absolutely no emotion whatsoever. My husband and I, along with our two small children, had to walk through the front doors carrying our sweet girl in a box. The vet saw us through the doors and never once came out from the back to acknowledge us. The receptionist was cold and barely said a word as I tried to compose myself. The most she said was asking for my credit card. We received no condolences at all. Most respectful vets do a paw print in clay or some sort of remembrance, but Banfield could obviously care less. When we took our one dog in for her next well visit, there was also never a word said about our other dog. Just surprising since most family vets are very personal and treat pets like people because that's their job. We will not return nor recommend them.
Katherine Theuri
21 May 2016
I will not return. The receptionist was wonderful, great customer service very personable the reason I picked this clinc over others. But that's where it stopped. The vetinarian had very few people sk...
I will not return. The receptionist was wonderful, great customer service very personable the reason I picked this clinc over others. But that's where it stopped. The vetinarian had very few people skills at all.. Maybe that's why she works with animals but they have owners -hello! We had to euthanize our cat.. the vet showed no emotion at all. Atleast show some to my 3 crying kids. We all have to do what we have to do... but please let's be human. I guess our cat was just another cat. Will never return.
Diana O.
7 Jan 2016
Dog was breathing abnormally and i asked was there something wrong and if there was to run some tests, they said he was fine and long story short my dog almost died and if they would have ran some tes...
Dog was breathing abnormally and i asked was there something wrong and if there was to run some tests, they said he was fine and long story short my dog almost died and if they would have ran some test that day it would have saved my pet & my family a lot of trouble. Personally I feel like if there was a different vet there it would have been different so it honestly depends on who's working at the time, but to be on the safe side I would say not to bring your pet here.
Emily M.
5 Feb 2015
I found this vet to be vastly overpriced and the visit took way too long for the treatment and tests my pet received. The staff spent quite a bit of time trying to up sell more expensive tests and wen...
I found this vet to be vastly overpriced and the visit took way too long for the treatment and tests my pet received. The staff spent quite a bit of time trying to up sell more expensive tests and went ahead with a test they "needed" after getting the results from the one we approved. I'm still not entirely sure why they needed that second test since we were going to follow up with the regular vet the next day. I had heard good things about the vet here but didn't find that to be the case for our visit.
Sarah D.
2 Feb 2012
My family and I take our wonderful dog, Baxter, here. Dr. Tolbert takes good care of him and has always been a good vet.They also have a great charity for hungry pets. So, if you're in Pet Smart, give...
My family and I take our wonderful dog, Baxter, here. Dr. Tolbert takes good care of him and has always been a good vet.They also have a great charity for hungry pets. So, if you're in Pet Smart, give them a donation. It will help out!The vet techs are good to Baxter, too. They're always glad to see him!So, I give it 5 paws! (Sorry, a little dog humor!)
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