I took my 4 month old kitten Gracie to be spayed and get her vaccinations and boarded her for a week. They were supposed to call me after her procedure they didn't call so I called them to check on her they said she did well. On Friday when I called to tell them I was on my way to pick her up that's when the young lady told me that she had a couple raw spots on her face from rubbing her face on the cage needless to say when I got there and saw her I was very upset it looked very bad I asked if I needed to put medicine on it the vet told me no that they had put cream on it that it would be fine. She also had a bump the size of my knuckle in between her eyes. Well 3 days later it got progressively worse so I contacted them and I asked them what should I do she said bring her in for a checkup. I asked if there was a charge she said yes 50.00 I said I didn't feel that I should be charged since this happened to my baby on their watch so she said let me ask the vet she came back said no charge I then told her i didn't appreciate the way my kitten was treated that I was going to take her else where. Her response was oh ok. Today I took Gracie to another vet and they said it's a bacterial infection and gave her antibiotics for a week then want to see her again in a week. I will post this to their FB page as well with a picture of my sweet Gracie Read Less