The main goal of this facility is not to care for your pet... it is to TAKE YOUR MONEY! Every time I've taken my cats in for serious medical attention, they've concentrated more on up-selling me on se... Read More
The main goal of this facility is not to care for your pet... it is to TAKE YOUR MONEY! Every time I've taken my cats in for serious medical attention, they've concentrated more on up-selling me on services like vaccines, optional treatments and grooming. If you refuse the extra services, they will still do them and then bill you for them claiming that you had requested them. The facility is not as clean as you would want your vet's office to be. Also, the receptionists are very rude, callous, and dismissive.I brought my cat in when he was losing weight very quickly and it was obvious that he was quite ill. They refused to treat him until they gave him another rabies vaccine because they "lost his past medical records" after I had gone through the trouble of personally handing them his past medical records TWICE. Regardless, I agreed to the vaccine for the sake of my cat getting the medical attention he needed. The vet saw him and when I came to pick him up, they gave me the bill. They added over $400 worth of vaccines and other unnecessary treatments that I NEVER approved and specifically told them NOT to give him! Not only was this specifically against my requests, but it could have further worsened my cat's health.Furthermore, they diagnosed him with a terminal disease, and did not offer any prescriptions or medication. They suggested that I euthanize my pet because he was "probably going to die in 6 to 8 months anyway." I obviously refused. So, we got a 2nd opinion from another vet (turns out my cat did NOT have a terminal illness), filled the medication, and over a year later he is now much healthier, has gained his weight back, and is thriving.I brought my cat here because they only have cats in their building, as to reduce stress of being around other animals or being scared of loud dog barks, etc. That is the ONLY positive aspect of this facility! However, I've had nothing but horrible experiences with them. Read Less