We were clients of Animal Care Clinic for years. When my dog became ill, they discovered he had prostate problems. At initial diagnosis, they gave us medications to address the symptoms. He continued ... Read More
We were clients of Animal Care Clinic for years. When my dog became ill, they discovered he had prostate problems. At initial diagnosis, they gave us medications to address the symptoms. He continued to decline the following week and we returned to ACC. During this visit they gave us more expensive and useless medications that my dog could not take, because he would not eat. A symptom that I had informed them of when we arrived. We asked the Vet for direction or guidance. They mentioned options, but did not seem too concerned. So after 3 weeks of watching my sweet dog suffer, we went for additional help at another clinic, who immediately referred us to the hospital in Decatur. My dog passed away and we had his remains shipped to ACC for convenient pick up. After all that has happened, we have received cards and phone calls of condolences from the Referral Hospital in Decatur, Paws Memorial Services, and Hampton Cove Animal Hospital. All of which did not know my family or my pet. The one place that we did not receive any thoughts or words of condolence was the place who claims "Nobody Cares More Than Us". Not one word about the loss of my dog. The only thing they were concerned about was receiving payment for the medications that my dog never needed, nor took. We don't mind paying for services for our pets. They are our family. Too bad that the people offering those services don't feel that way. In the end, it seems as a battle for which clinic gets your mighty $dollar instead of who can better care for your pet. Due to expenses we incurred during the final moments for my dog, we were unable to immediately fulfill the payment agreement made to ACC. Again, we did not receive a "So sorry to hear of your pet's passing" Instead we heard, "You still owe us money" and "sign this so that we can send you to collections or garnish your wages if you don't pay. I still have all of the useless medications they are charging me for. Oh Wait! "Nobody Cares". If you need to board your pet, get routine care, or if your pet is very ill, there are much more wonderful facilities around town. Where "Everyone cares". This is the second animal that we have lost to the care of ACC. It will be our last.Read Less