They were real nice an did what I could afford but they lied about his condition so I took him to red barn animal clinic in boaz. They were great with Duke an with us, an the vet wasn't happy about animal emergency clinic in Huntsville Alabama an after seeing they charged me nearly 400.00 for 1 Iv an I shot for nausea plus lieing to me an that could have killed my granddaughters little buddy. I'd like to sue them if I could but main this is red barn animal clinic an the great people who work there went out of their way for Duke an saved him an that's all that matters. Read Less

I am extremely disappointed in the care my dog received. My dog hurt his paw and couldn’t walk. My dog has an extremely high tolerance for pain, so for him to cry and whine is a huge deal. We waited for 3 hours to be seen, which is what we expected for an emergency facility. We didn’t mind the wait. When Dr. Bell came in to examine him, she spent less than a minute with us before deciding he needed to be taken away from us to be examined. They took him to the back then immediately brought him back to the exam room. She claimed he was too stressed to be examined and we offered to help hold him because he trusts us and put a muzzle on him. She told us to just take him to his normal vet because she didn’t want to touch him. I understand you have to protect yourself if you think a dog could be dangerous, but he had no history of violence, we had full control over him and offered to muzzle him, and had come for help because he was in so much pain. To just be rejected and turned away was very upsetting. Of course they still charged us $90 to be “seen” even though they didn’t even examine him. Hopefully you will never have to use this service, but if you do, you need to be prepared for staff who doesn’t care enough about their patients to even look at them. Thankfully the Decatur emergency vet will reopen soon! Read Less

TL:DR terrible customer service, ok vet service. Unprofessional staff. Good for “real emergencies” only- the ladies words. My dog was in distress and my regular vet (who is awesome) had just closed. They recommend this place to me if I thought she couldn’t wait until morning. I called this clinic to get their opinion. I should have known better. The lady over the phone told me to get there right away because my dog was clearly having an emergency. She said it was going to be $90.00 for them to giver her an exam and some X-rays. If after that more treatment was needed they would give me an estimate. I thought this price was reasonable. So I rush down there, dog in tow only to be greeted very rudely. I barely get out “I need-“ before she dismissed and told me to just sign in and save it for the vet. I’m struggling to hold my dog (who could not stand on her own) and fill out my name and etc while she just stood there in her phone. Ok whatever. When I do finally see the vet and tell her exactly what I said over the phone she literally shrugged and said that they could X-ray her for another $200 (which they said was part of the $90 on the phone) or I could take her back home and watch her because there wasn’t anything they could do. She basically told me that there wasn’t really an emergency and to just wait for my vet to open in the morning. She didn’t even examine my dog. They took her temp and that was it. She said my dog seemed relatively fine. I tried to explain that this was nothing like her normal self, that she could barely even walk. But no real exam, just some X-rays. They said there wasn’t anything they could do anyway because the X-rays couldn’t tell them much and my vet could do more. Thanks? Side note: my dog was born blind. I told her this much when we came in. She then asked if our dog knew sign commands since she was deaf. What? No, she can’t see. She’s blind... Don’t get me wrong, I’m glad an emergency vet exist. I guess mine wasn’t enough of an emergency for them to really care. They just wanted to get me in, get my money, and get me out. So here I am, comforting a very scared, very sweet dog through the night until my vet opens. Read Less

Last Sunday I rushed my Bronco to the ER and he received exceptional treatment and care. Sadly he ended up having to be put to sleep but they were able to help ensure his last few moments he spent free of pain and fear and I was able to stay and talk with him. Today I received a very kind card from the office in which they had all signed their sympathy. I would never wish that experience on anyone but I am forever grateful for the care the provided to us. Read Less

Took my little dog there, she was not herself and seemed to cry from some sort of pain she was having. All I got from Dr. Tucker was a bill for $562 if I wanted my dog to have a pain shot, inflammatory shot x-rays and lab work. Just to walk in the door is $90.00. I chose not to have her treated due to the fact the doctor didn't know what was wrong with my dog. I didn't want to cover up her illness with the shots, I wanted to know what was wrong so she could get the correct treatment. Needless to say I did sign the form and the bottom of the page with a note that said Thanks for NOTHING... I didn't want a copy of the report all I wanted was pay the $90.00 and get out of there. The office could see I was really upset with them so they didn't charge me anything for my dogs visit. Seemed fair since they did nothing for her. This place is a high RIP OFF Read Less

We took our dog in for an exam at 7:00 a.m. on Easter Sunday, because our regular vet was out of town for the next three days. This was our first visit to this clinic, so we called ahead to make sure they’re open and that a vet is there on duty at 7:00 a.m. The exam was adequate, and the prices were very reasonable. The problem we had was their customer service. When we arrived, there was no receptionist or other person at the front desk, so we had to wait about 10-15 minutes upon arrival. Then we go the usual preliminary paperwork completed and waited another 20 minutes before the receptionist showed us to the exam room. So far so good. But once in the exam room we waited about an hour before Dr. Dawn Tucker showed up. It was a minor exam that only took about five minutes, and we have no complaints with her exam. When we were ready to leave there was no one at the front desk again. So, we had to wait 20 more minutes before someone arrived, so we could pay our bill and leave. During this time, while we were waiting to pay, we couldn’t take our dog out because we found that the front doors were locked. We were locked in! I honestly believe that they lock people in, so they can’t leave without paying. When someone finally arrived, we asked her to unlock the doors and she did it from behind the counter. After she unlocked the doors, we took our dog out and then came back in and paid our bill. I’m sure that they have many customers who don’t realize that they have a right to go out and that this clinic does not have legal authority to lock them in. Again, we have no problem with the exam our dog received, or the prices charged. But if the customer service is this bad a 7:00 a.m. on Easter Sunday I can only imagine how bad it must be on a busy day. Apparently, this clinic has all the business that they want/need so they aren’t worried about getting repeat business. Maybe that’s why they call it an “emergency” clinic. But we won’t be going back whether it’s an emergency or not. Read Less

Our beloved dog was extremely sick when we brought him into the clinic late on a Friday night. Unfortunately his illness was terminal and we elected to assist his passing. The vet and technicians were very kind, empathetic, and compassionate. Although a bad situation, the clinic team made the situation a lot easier to bear. Read Less

Our furbaby's eye doctor is simply the very, very best!!! I am genuinely grateful & truly thankful to Dr. Gibbons. She is absolutely incredible. She is remarkably knowledgeable, extremely gifted/talented, so welcoming, so warm, & so friendly. She really knows how to put you at ease & keeps you well informed. She's one fabulous doctor & such a wonderful lady. Read Less

Spent two hours to get just antibiotics. My dog was having trouble breathing and all they did was check his heartbeat with a stethoscope and check his throat with a tongue depressor. If you have to go to an emergency vet go to Decatur. Read Less

My Maltipoo got attacked by a lab that had her in it's mouth. She had 2 puncture wounds to the abdomen. The woman at the desk just said, "It'll be at least an hour and a half." No triage. Just "We'll get to you when we can." Veterinary Regional Referral Hospital in Decatur was 30 minutes away but they took her straight back. Read Less

Opted to bring our Yorkie here in the early morning after an incident in evening the day before. The staff present were caring, kind, and attentive. Dr. Carlo, although exhausted from a major surgery he had just performed, was able to inform me of my options, what they meant for our dog, and even personally chose a few that he deemed were not necessary based upon his preliminary check; thus saving me money and both of us our time. The building was clean and well kept. I would definitely recommend them to any one who's animal needs medical attention during times when the average vet is unavailable. Read Less

I called because my 7 week old puppy was having diarrhea and throwing up. They took her back at 1am to make sure she was stable and at 3:30am I had to ask how she was, they hadn't done anything for her. They told me they were swamped that night but my daughter and I stayed in the lobby for hours while one family was in a room of three. I told the receptionist and said out loud that the lobby was so cold you could hang meat, and no one offered to adjust the thermostat. Although my puppy will be fine, I do not recommend this place nor will I be back!!! Live and learn!!! Read Less

When our Great Dane bloated in the middle of the night, we rushed him here.  They admitted him immediately and assessed him.  He had bloat and torsion, the worst possible situation.  They did collect payment for the surgery upfront, and they make no guarantees.  I think it would be very hard to collect from people after the surgery if it didn't go well.  It was about $4200 for everything if I recall correctly.  Yes, that is an enormous amount of money, but you are paying for surgery after all.  The procedure was thankfully a great success, and they tacked his stomach to prevent it from ever happening again.  We even got several hundred dollars back because they didn't end up having to remove his spleen.  I think it ended up being closer to $3500.  They also kept him for a couple of nights to observe him and make sure he didn't move around too much.  I am very grateful for the vets at Animal Emergency Clinic of North Alabama for saving our poor pup. Read Less

Do NOT TAKE YOUR ANIMAL HERE. Forced to put down a dog because I could not afford their outrageous price for surgery. Vet will send a tech out to do her dirty work in letting you know the price. Your at their mercy, it's the only Emergency Clinic open late nite in this area. Pathetic Read Less

I would like to thank the ER staff for being so kind. I brought my chi-winnie in after being snake bit last evening, she was in bad shape when we came home and found her the ER staff did every thing they could for her but she was too far gone. they were so kind and caring.. Thank you so much for your understanding of what my fur baby meant to me. so glad we have this service around. if I had found her sooner I am sure they could have saved her. God Bless. Read Less

They did a fantastic job treating our boy, Wallaby, over the weekend as he was recovering from a kidney failure crisis and diagnosed with Addison's Disease. The staff was great and comforting. They were very thorough and considerate of our not having a lot of cash to spare. It was clean, they we're very cordial, and knowledgeable, and reassuring in their confidence. The tech, Victoria, was just lovely and Dr. Carlo was great. Thank you for taking such good care of our baby and getting him (and us) through a very difficult weekend. Read Less

We took our bulldog in after being hit by a car he received wonderful care. He is still alive thanks to the wonderful vet and staff would recommend to everybody who has an emergency with their fur baby. Read Less

We took our cat to this vet when we noticed on a Friday evening that his backside was all distended. It turned out he was constipated and the vet gave him an enema. The vet came out later and told us he'd gotten tired of waiting, so he manually broke up the obstruction. All great, except for the attitude. He was very clear that he was doing us a favor, never-mind that he is a veterinarian whose services were being paid for. We were also told that our cat was mildly dehydrated but was fine, we should just take him to the vet Monday. Our vet happens to be open on Saturdays, thank goodness, so we took him in literally a few hours later. At that point we were told he needed to be admitted immediately and put on fluids because he was dangerously dehydrated and that was the reason all of his lab work was so out of wack the night before. Had we waited until Monday, like the emergency vet suggested, we might have been dealing with an even sicker cat or worse. I cannot recommend this location. There are emergency veterinary services in Decatur, which would be a farther drive for us, but after this experience, I believe it would be worth it. Read Less

I took my pet there over the weekend. Very professional and cordial staff. My pup was very comfortable with the vet techs and staff. They made sure she had all the medicine she needed until she was able to see her regular vet. Read Less

Brought in my 5 month old German Shepherd for dehydration (thanks to my apartment community for not fixing an AC issue in a timely manor) but they were very thorough in his examination and very very quick to give home fluids. Walked in at 11pm left at 1157pm . Read Less

Arrived last Tuesday evening with a family member's pet dog that had a strong case of Parvo. The Receptionist, Vet Tech and Vet were all friendly and were able to answer all of my questions. He did test positive for Parvo and was immediately hospitalized. They did everything they could to help him through the night and I was able to come in early the next day to pick him up. It's been 48 hours and the pup is doing a lot better.Read Less

Awesome experience. Receptionist was very friendly and informative. Vet Tech was pleasant and good with my dog. The vet was wonderful. It was a pleasant experience to a bad stituation. The Vet was very informative and calming to our dog. Read Less

WHATEVER U DO, DO NOT BRING YOUR PET HERE. Really there is just too much bad stuff to list but all the negative  statements on here from others, ARE TRUE. Minimum is a $1,000 and they treat you n your pet like crap! ! I paid for tests that were not even done. Doors need to be locked. Receptionist is the RUDEST, COLDEST, SAD EXCUSE FOR A HUMAN I HAVE EVER MET. Read Less

A very sincere thank you to the staff and Dr. Oliver from me and my roommate for your love and concern for our sweet Rascal. It is with a heavy heart that I say we ended up having to put him to sleep. But, your staff was so helpful and really cared about him and us and showed a ton of compassion. Thank you also, Dr. Oliver, for calling a few days later to check on him. Dr. Oliver, you and your staff's love and compassion will never be forgotten. Thank you so much. Read Less

Unprofessional and unknowledgeable. We took our dog on a road trip over the course of two days from Denver to Huntsville. On the second day, when we arrived at our destination, he had uncontrolled bloody diarrhea from the stress of travelling and eating some spiky grass that hurt his insides. We waited for over two hours, then were shuttled into a hot room and had to wait for another good twenty minutes. I listed off all of the things he had eaten that could have made him sick, gave them a quick rundown of his medical history and told them what medications he was already taking (an anti-inflammatory and antibiotic [for a previous infection that was clearing], and some Cerenia for motion sickness). First thing the vet tech asks me is if he's had all his shots. I say yes, and mention some additional ones he's had (kennel cough isn't required, but he has it). Then she looks at me pointedly and goes, "Are you SURE?" Totally rude and unprofessional. If I'm at the emergency vet, what reason would I have to lie? I want my dog to be treated in the best way, don't I?Then, she takes his temperature. I hold him gently and he screams and cries while she puts the thermometer in him. There was no lube on the thermometer and no plastic sleeve to keep it clean.Then, we're left alone for another good twenty minutes. She comes back with a prescription for metronidazole, cerenia, and she wants to give him a cerenia shot. I refuse the cerenia pills because we already have them. You know, like I told her in the beginning. They insist on the cerenia shot because "it will help calm his stomach"...cerenia is anti-nausea medication for MOTION SICKNESS. It won't calm a stomach that is nauseated for anything but motion sickness!To top it all off, it was expensive. The expense was no problem for me because I know this is an emergency vet clinic and it's absolutely reasonable for an emergency clinic to cost significantly more. The problem is that they treat you like an idiot, it feels like they don't actually care about your pet, and it looks like they don't know what they're doing (improperly prepped thermometer, dispensing meds that have nothing to do with the problem). If you can wait until morning, go to your actual vet. Read Less

The rates are crazy high, which I guess can be expected with an emergency clinic, but its almost to the point of rip-off high! It cost us almost $2000 to leave and treat our cat for the weekend, and he was still not well when they discharged him! They told us that he was okay to be discharged, but as soon as we got home, we noticed that something was still wrong (he did not look well and looked like he had been thru hell), and early the next day we had to rush him to a regular vet, as he obviously was still not well, and the next day he passed away!! Why was he discharged and we told that his condition had improved...it was a lie??!! We also wonder how much of the stuff that they charged us for, they actually did for our cat. All of the staff were friendly and nice (which didn't matter at this point),  except for the evening receptionist who had no personality and was not nice at all. She acted like you were inconveniencing her by being there and was not people-friendly at all! Read Less