This was the worst vet experience i ever had. When i brought my sick cat in, the vet tech quoted me a high bill i frankly could not afford. She acted offended when i asked if they could take care of m... Read More
This was the worst vet experience i ever had. When i brought my sick cat in, the vet tech quoted me a high bill i frankly could not afford. She acted offended when i asked if they could take care of my cat for less money. After a very long delay she came back with several of the items crossed off the estimate, one item crossed off was sub q fluids. I said maybe the fluid needed to be given and she pinched my cat and said no, he was okay without the fluids (then why was it included in the first place, bill padding?)The tech said they would give my cat a shot and some pills, then told me to hold him so she could give his shot. Before i could even get a good hold on him, she jammed the needle in awkwardly on his upper leg, hurting him, and then left the room. I never saw the vet at all.My poor cat laid on the floor at home for hours, twitching and crying out in pain! It was horrible for him, and from that day on he lost control of his bladder whenever he had to go to a vet. He was so traumatized that i was forced to use an expensive mobile vet service the rest of his life (Doorstep DVM, worth every penny!) He still lost his bladder every time, and that had never happened before i took him to Governors Choice!To add insult to injury, they billed me for two bottles of medicine, which i did not discover until i got home. When i returned to ask for a refund, the receptionist told me she was only allowed to issue a credit! I assured her that was not acceptable because i was NEVER bringing one of my pets there again, and she tried to refuse to give a refund! I had to insist on seeing the manager, she left for a long time, finally came back and very snottily gave me my cash refund, telling me that this was against policy but they had decided to allow a one-time exception! (Lucky me!)They ruined my good cat's amazing disposition about going to the vet; i considered the treatment he received abusive and then they treated me like that. And i never even saw the vet - or the manager... Just....no. Doorstop DVM is an awesome vet, and she comes to you. Highly recommended! Look up Doorstep DVM Michelle Ashman on Google for her phone number. Read Less