I can honestly say that I have never had a more appalling experience with someone who claims to be in the customer care/health care industry. New to the area and both scouting vets, my friend and I sa... Read More
I can honestly say that I have never had a more appalling experience with someone who claims to be in the customer care/health care industry. New to the area and both scouting vets, my friend and I saw the dog park from my apartment complex behind it. We walked over and entered the nearest gate and threw tennis balls for our dogs. My friend and I read the dog park sign's typical rules, which did not state anything about the exclusivity of the park. Soon enough an associate of Whitesburg Animal Hospital came out of the back door and addressed us so aggressively from the first word that I was too shocked to say anything. Being addressed as "Um, can I help you?!?" as an adult is not something I have experienced, especially from someone who's livelihood is based on providing a service for clients. Had she taken a second longer to professionally express to us that the park is only open to clients, we would have apologetically taken our dogs elsewhere. Unfortunately, this was not the case. The associate was extremely distasteful in her explanation of the dog park. As two professional women, we did not expect to be spoken to so condescending, as if we were teenagers trashing their facility. Both my friend and I are in fields where we constantly deal with people as well, had I or any other associate spoken to anyone, client or not, in such a manner, there would be serious consequences and even the chance of termination. After gathering our words, we apologized and explained we thought the park was open to the public. The associate tells us, "Gather your kids and go," in reference to our dogs and quickly shut the door in our faces. Not only was her tone lacking any kind of professionalism or sensibility, I question her ability to treat the animals behind closed doors with any kind of respect if this is her response to human interaction. It truly leaves me uneasy that this associate is responsible for tending to any sort of creature's needs when the lack of respect and courtesy was seen in a very short span. As a new dog owner and someone new to the Huntsville area, I will certainly be taking my pet's medical needs elsewhere after this experience.Read Less