The staff that sets up appts needs to be better informed. I was told my dog having heart worms was not a problem, especially being as she's being treated, so I set up the appt and brought her in. They... Read More
The staff that sets up appts needs to be better informed. I was told my dog having heart worms was not a problem, especially being as she's being treated, so I set up the appt and brought her in. They also told me we could use a side door or come in early due to her being possibly aggressive towards other animals, instead, I stood in the waiting area with her, trying to calm her as 2 other dogs approached us. (I have a bad back and she is a large dog, so needless to say I'm i...n much pain now). Despite me reminding the workers that she was aggressive, we remained in that situation. I received a phone call letting me know the surgery would not happen (though frustrating, I understand some Drs do not want to take even the minimal risk), and I picked her up. I do not have a problem with the Dr, but the staff that set up the appt and helped sign her in should have not wasted my time and health. See More Read Less