Old Shell Animal Hospital

Took my dog in to have estimate for removing some growths on her neck and back. She also had some gum disease and needed some teeth removed. Estimate came to $2658.61! I was shocked and decided to find another vet with great reviews and get a second estimate. Second vet estimate came to $641.23, wow what a difference. Second vet performed procedure and my dog is doing great. Old Shell Animal Hospital was trying to price gouge by over $2,000.00 because of how important my pet was to me. How shameful. **Update: This is not a fake review. I am a level 3 local guide on Google, just look at my profile Doc. Look through my other reviews and you will see the vet that did the procedure at $2000 cheaper price tag. So sad that there are thieves like this business operating on a persons emotional ties to their pet. Read Less

We absolutely love Dr Cross and all of her staff! They take wonderful care of our pups and show their kindness, caring and compassion during each visit. In a 2 year period we lost 3 senior dogs and the entire staff were so supportive, amazing and kind. They now take care of our latest 2 rescues Petey and Rudy and we couldn’t be happier. Thank you all for taking care of our pups!!!!! Read Less

Very very nice people! We were passing through Mobile on our way to Florida. Our dog needed to be looked at by a vet because of bleeding. They took us right away with no hesitations. Very reasonable prices. They even called two days later to check up on Zoe our dog. Thank you to Dr Cross and staff. I would highly recommend this Animal Hospital. Read Less

This is an email I sent them after an appointment last week. Obviously I was concerned about the way my dog was treated but they didn't have the courtesy to respond. Take it for what it's worth:Good EveningI know Cooper is a big dog and when he gets nervous he can seem pretty aggressive. I do apologize for that and I'm sure he's a lot to handle for a 5 o'clock appointment. However, the truth of it is he's a pretty big big scaredy cat and I think the techs could've done more to calm him down and develop a rapport with him. I do appreciate the techs willingness to give him a bath on such short notice but Cooper was already a little uneasy when the first tech rounded the corner to come get him and very quickly reached for him. From this point on we were in trouble. He wouldn't cooperate with her so I walked him down the hallway when the second vet came to take him. She made almost no effort to calm him down before shortening his leash by wrapping it around her hand and then literally tugging him down the hall while he had all four legs spread to stop himself. To make matters worse he was wearing a pinch collar and I'm sure he was in a certain amount of pain getting yanked around like that. At this point they assured me that they could take it from here so I went back to the lobby. It sounds like they tried for a couple of minutes to get him in the bath but when he was still uncooperative they gave up and decided they'd just weigh him, give him the shot and be done with it. However, by this point he was so freaked out he wouldn't even get on the scale so they had to come get me so I could get him on the scale for long enough to weigh him. He had a muzzle on at this point and it's true that I didn't have much success in calming him down either. We did get him on the scale long enough to weigh him but I stuck around to try and help with the rest of the process. One of the techs tried to give him the shot with me holding him and when that didn't work she asked me to leave and when she did that I noticed her hand was shaking. I'm sure all your staff knows that animals are very good at detecting this sort of nervous energy and oftentimes it makes them uneasy too. I walked up front I guess imagining this situation was sort of normal, waited for them to bring Cooper back to the lobby, removed his muzzle, politely paid, and left. It wasn't until I got home and took him for a walk around the block that I realized other visits to the vet and/or groomer in the past haven't been nearly as traumatic for anyone involved as this trip had been. I decided then that it would probably be best for everyone, especially Cooper if we tried somewhere else next time. I can't imagine he'll ever feel at ease walking through those doors again. I suppose I did learn from this experience that I should probably explain that he can be a little skittish and to approach him calmly in the future when introducing him to people that are going to poke and prod him. And I'll certainly never have him wearing a pinch collar to the vet again either.I thought I'd reach out and explain what happened because I know as business owners you always want to know how you can do better and so you wouldn't have to wonder when I request his transcripts sent over to the Loop. Thanks for you time Read Less

A happy cat says it all! Callie feels comfortable there, and we do too, because Dr. Cross and her staff of professionals listen to us and learn from Callie through a thorough exam. Their gentle approach to treatment creates not only good results but peaceful confidence from all concerned as well. Highly recommend!! Read Less

I have nothing but excellent remarks about Dr. Grier and Old Shell Road Animal Hospital. CASHEW has been with them since he was six weeks old and they have given my sweet baby much love, affection and attention as possible. She takes her time to speak with you to explain in detail anout her concerns of what is going on with Cashew. They go into detail about the care Cashew will receive and when he had surgery the staff was great giving me a minute by minute report of Cashew's progress. I LOVE THEM ALL!!! Read Less

My husband and I love, love Dr. Cross and her staff. We had been taking our boys to another veterinary in the area and we never felt like they listened to us especially in regards to our oldest cat, Oreo. Any time we mentioned to them that Oreo seemed to be coughing while elongating his neck we were told it was just a hairball. We even showed them a video of his supposed "hairball" and told them it looked a lot like an asthma attack but $100 dollars later it was just a "hairball". Well, we had enough and after some research we found Old Shell Small Animal Hospital. On our first visit Dr. Cross listened to what we had to say, watched the same video we had shown the other veterinary clinic, and immediately agreed it was a respiratory issue. Long story short after some trial and error with our baby not being cooperative on the sedation, which they kept us very informed on, he was finally diagnosed with asthma on the first visit. Dr. Cross has since become Oreo and his brother, Chance, regular vet. With every visit they treat our fur babies with care and compassion; even going so far as to do Oreo's exam away from other animals to prevent undue stress on him which could trigger an asthma attack. Dr. Cross and her staff is very knowledgeable, prices are reasonable, they keep you informed of what they are doing or will need to do to treat your pet and will discuss prices/treatment options that fit your budget while helping your pet. I highly recommend Dr. Cross and her staff at Old Shell Small Animal Hospital!!! Read Less

I visited this location for the first time last month with my cat. The service was amazing, the team cared for my cat and making sure he was comfortable and at ease. The doctor was very personable and took the time to explain everything going on. I'm so glad I found them, I would definitely recommend them to anyone! Read Less

Old Shell Road Animal Hospital is great! My dog, Mac, and I have been very happy there. We been seeing Dr. Cross and her staff since Mac was a puppy. They are kind, caring and very professionally knowledgable with a comfortable and relaxed atmosphere. I highly recommend this vet clinic. Read Less

So impressed with this facility and the employees! Everyone was so helpful and loving to my puppies. They made me and the pups feel so welcome throughout the whole process. Outstanding customer service! Read Less

My husband called last Thursday regarding spaying a stray that stays around our house so that there were no more strays created. We were quote $138 to spay and give shots. When he picked her up today, he was charged $245, which included fluids and pain medication. Super upset this wasn't addressed initially! Will never recommend a vet that hides cost! Read Less

Dr. Cross has excellent bed side manor, they say pets do speak but only to those who know how to listen! She truly knows how to listen! You never have to worry about being shocked by the price she is very informative! So excited to be a part of this quaint clinicRead Less

Dr. Cross is very thorough, prioritizes preventative care and actively listens to owners. In depth answers are provided in house with tests and the doctor discusses the results with you asap. She explains what to expect and creates a solid, cautious health care plan with you for the immediate and the long term health of your pet. She takes the time to consider all possibilities of your pet's symptoms and has caught problems that were missed elsewhere. The staff is very personable and knowledgeable and the clinic itself is very comfortable, clean and features beautiful art. Read Less

The staff and vet are wonderful and caring. They let you customize your annual appointment so you don't have to pay for unwanted tests. They have helped reunite me with my lost cat and have helped me reunite a dog with his owner. They offer the best in flea treatments and a great with advice. Read Less

Don't let the modest digs fool you. Dr. Cross did me a huge solid by 'not' doing any unnecessary tests or blood work when she could have easily gotten away with it. She was honest with me and we didn't know if my dog would live or die because of her heart issues. I'm happy to say she is still alive and I'm grateful for Doc's honesty, integrity and expertise. Read Less

Coming from a long line of animal lovers, I have visited my share of vets.After my first time going there, I asked to.see the pens. To my pleasure, I didn't smell them at all.I approached the dogs to see if any showed signs of fear from mistreatment. Nope, nothing but wagging tails and happy barks.I had a moment to watch the staff and I saw people who love what they do. Yes, I trust these people with my kids. Read Less

This hospital has the most caring and compassionate staff. They are not only wonderful with my pets, they are the same way with humans too. I highly recommend this hospital and its veterinarian Dr Cross for your furry family members. Read Less