I recently took my cat Otis to Eastmont Clinic. I felt compelled to write a review, since the entire experience was outstanding.The purpose for my visit was his annual checkup, plus, I get additional ... Read More
I recently took my cat Otis to Eastmont Clinic. I felt compelled to write a review, since the entire experience was outstanding.The purpose for my visit was his annual checkup, plus, I get additional screening done, since my cat had a kidney removed, and has only one kidney since he was a kitten. I get routine blood screening done on this cat in order to monitor the status of his critical remaining kidney.First off, the staff were very helpful and friendly on the phone when scheduling an appointment around my schedule. Once at the clinic, the front office staff and technicians were very helpful and knowledgeable, and had answers to the basic questions that they should, such as pricing and recommended frequency for the various blood panels and vaccinations that my cat needed.My cat was handled very well, and they even asked permission to shave a little bit of hair to more safely get at his vein for the blood sample. They were very compassionate and gentle with my cat, and the overall demeanor of the entire team there was positive, happy, and I could tell that I was working with people who love what they do, which is important when they're taking care of my pet.The office also promptly notified me when the blood work came back. The blood was drawn on a Saturday, and I already had results by Monday. The staff even had Fax on the lab that was doing the analysis. Dr. Susan Graydon called me to discuss the results of the blood panel. Dr. Graydon Took Otis' last blood work that I had submitted, and gave me the line by line comparison with his newest blood panel. She gave me the facts, and helped me to understand what all of my potential courses of action are, given Otis' condition.She was extremely knowledgeable and demonstrated the highest level of expertise in answering the questions that I had with regards to the volatility of certain enzyme readings, and then helped me to understand which of the enzymes were of the greatest significance in reflecting the health of his kidney.My experience with this clinic was absolutely outstanding. They are also a member of AAHA. I have moved several times with Otis in the last 15 years, so I have a fairly good basis of comparison from having seen well over a dozen different veterinarians between him and other pets.I highly recommend this clinic, and they set a new standard and customer service and quality of care. Read Less