Just wanted to give you guys an update, I got a call from Laurie about offering to bathe and groom Bentley for free since I wasn't satisfied with his first bath. And they were so nice and quick to res... Read More
Just wanted to give you guys an update, I got a call from Laurie about offering to bathe and groom Bentley for free since I wasn't satisfied with his first bath. And they were so nice and quick to respond and try to fix the situation. I have to say that I'm 150% impressed with their customer service. I absolutely understand that we are humans and can't be perfect, but I truly appreciate their care to remedy my experience. I am very impressed and highly willing to recommend now. They definitely deserve the 5 star review. I will be taking Bentley in next week. They changed my mind, thank you so much Taylor Crossing! You guys are wonderful!!!!! Original review: "I just picked up my dog after a one night boarding experience at Taylor Crossing, and I'm not as impressed as I thought I would be. I paid for the extra brush out after his bath which cost me $20. As soon as we got home I saw that there was loose hair all over him. I brushed him for a good 10 minutes and got a big handful full of fur. Granted, he is a golden retriever and is quite hairy, but I'm disappointed that I paid an extra $20 for an extensive brush out and my dog came home looking like he hadn't been touched with a brush. I've taken him to petco before and gotten the extra brush out, which cost me about the same price, and he didn't have loose fur for roughly three weeks. He also had some soap residue on his fur from the shampoo not being completely washed out. All in all, I will not be bringing my dog back to Taylor Crossing for any grooming needs, and I'm not sure about any other vet needs either. They also neglected to inform me about needing to get a second flu booster for my dog. He had to get one in order for him to be boarded, but nobody once explained to me that he would need a second shot in a few weeks. Now that one I can't necessarily blame them entirely for, because I very easily could've looked up that information for myself, but I had never even heard of a dog flu shot before trying to board my dog here and they knew that. So I would've appreciated a little more information about it before receiving my bill and seeing that my dog was due for a flu booster in a few short weeks. To be honest, if I would have known that it was going to cost me so much money and be such a hassle, I would have just brought my dog with me on my trip and dealt with that inconvenience. I am disappointed because this was my first time ever boarding my dog, and I'm not sure I'll ever do it again. I had heard great things about Taylor Crossing and read all the reviews before placing my dog in their care. Unfortunately my experience was not a five star one like most of the others."Read Less