This is a group that really cares about your pets! Dr. Hicks and Dr. Jordan both have an amazing bedside manner. They were ALWAYS upfront with us about the seriousness of any issues going on with our dog, Ace, and never inflated any costs. Dr. Hicks was a constant presence the last month of Ace's life (after his cancer diagnosis) She called us regularly just to check on him even though his treatment was being handled by an oncologist at a different veterinary office. The techs and office staff are warm and helpful as well. I never had to explain who I was or the situation because once I said "Ace", they knew what was going on. I really can't say enough about them. I wouldn't go anywhere else. Read Less

Thank you for taking great care of pets and their families. Our Otis passed away in August and the love and kindness we have received from you has been so comforting. We love the paw prints we just received and will treasure it foreverRead Less

We love you all!! Thank you for giving our Bella such wonderful care and were all there til the end. Reesie and Amber love you all, too. I would tell anyone to use North Shelby County Animal Hospital if they want top notch vets and top notch staff to care for their pets. Number 1 in my book. I've used you guys for many many years and will never leave Read Less

As a new pet owner, NSCAH was very accommodating, patient and friendly! All staff seemed to genuinely care about the animals visiting. They are quick with appointments and even offer Saturday slots. We live in Clay and I make the drive JUST to come to this location. I'd highly recommend. Read Less

The doctors and staff here are kind, knowledgeable and caring. They have cared for my older dog for years, and now they are caring for my new-to-us rescue. They have gone over and beyond helping with both pets. I am thankful for this vet and they care they give to our pets, and to us as owners! Read Less

They are the best! The most compassionate and caring folks I know. Won't take my babies anywhere else. They have held me up when I have had to help several of my fur babies cross the rainbow bridge. They go the d tea mile to research options and they deeply care!!!! Read Less

They have made our move from Auburn from vets we'd used for 14 years a seamless transition! They do NOT add things that are unnecessary to your bill & are SO kind to our fur babies Highly recommend this veterinary clinic & so glad our vet in Auburn recommended them to us! Read Less

Beware if you have a large dog!!! This may not be the vet for you.Shae Hicks was the vet that we saw. She was visibly very nervous from the moment she walked into the room and saw our dog. He is a big guy weighing around 100 lbs but he was not acting out or being uncooperative. He didn't even get a good exam because when she tried to look at him she was hesitant and afraid to touch him. So, she commented that she didn't really need to look at him anyway. I have never seen anything like it from anyone at a vets office, much less from an actual vet. My dog was in a lot of pain but he was being very good. I could have overlooked her odd behavior possibly but when my dog walked away from her to stand beside us she commented that she felt he was "being aggressive". He made no aggressive actions whatsoever. As a vet, surely the doctor should know the danger associated with naming any dog aggressive... especially one so large. I was so upset by that point it took a lot of self control to be polite. I went to this clinic because I heard good things... but obviously either I saw the wrong doctor or I have the wrong type of dog for their clinic. Read Less

I chose North Shelby County Animal Hospital for my pet when my Veterinarian at the time made a pretty costly mistake in the treatment of my Chihuahua. If it wouldn't have been for the doctors and staff at North Shelby my pet would have lost his eye. Thankfully, they were willing to try a procedure to save his eye before taking the easy way out and removing it. I was very pleased with the knowledge of the doctors, the friendliness of the staff, and the willingness of all involved to work with me and explain everything thoroughly through the weeks of treatment. I am very thankful for them and would recommend them to anyone who loves their pet! Read Less

I would definitely recommend this hospital to anyone that has a pet! The Veterinarians are very knowledgeable about the care and treatment that is appropriate for each pet, and will continue to work with the owners to establish the best plan of treatment for every situation. The staff is very friendly and shows that they really care for the welfare of the animals and will do anything to help make a visit to the hospital a pleasant one for pets and owners. I love this place and will always bring my pets here!! Read Less

My neighbor told me about north Shelby and how much she loved it. when my 11 year old dog became sick and I couldn't get into my regular vet, I called NS. They told me to come in immediately and saw my dog right away. I can't say enough positive things about them- from their sincere care, to their love for their job, to their expertise. They saved my dog's life and treated her and myself with care each time we visited. All of the doctors are wonderful and I've never had a bad experience. NS will definitely be my regular vet on a permanent basis. Read Less

This clinic is very good for boarding your dog or cat. They usually can fit us in last minute except around holidays like Christmas that fill up fast. I like how the staff recognizes our pets and talks to them like they were their own ( we do unfortunately have to board a good bit) The Sunday afternoon pick up is also really nice. We have not had to see the vets yet but they seem friendly and nice when we are dropping off the 4 legged kids. Read Less

Our dogs have always been like children so our vet is very important! The doctors & staff at North Shelby treat our animals as if they were their own. They show compassion, are always very prompt and have willingness to listen & offer advice. I recommend North Shelby to anyone who wants a personal vet experience! Read Less

In life we have some people we could just not do without. For me and my family of animals, Dr. Chandler and Dr. Jordan top that list! As the proud (and sometimes stressed!) owner of 8 cats, a bloodhound, a dashund and a boxer I am so grateful and appreciative of the care and time these wonderful folks give to my little rescued family. It is hard to find healthcare professionals that take the time to listen, to work through problems and provide such caring advice and solutions. If you are looking for a vet...look no further -Thank you North Shelby Animal Hospital for all that you do!! Read Less

North Shelby County Animal Hospital has proven to be an excellent veterinary practice to me time and time again. The services offered by the clinic are second to none. From annual check ups to extensive surgeries the clinic has provided my dog with first class services. The friendliness of the staff and the professionalism displayed by the doctors have made all of my appointments at the clinic a wonderful experience. I would highly recommend that any pet lover take his or her pet to the clinic and experience the exceptional services that they provide firsthand. Read Less