Brought my daughters 18 month old Morkie named Sadie in on a Thursday morning after persistent vomiting, and loss of appetite. She was given fluids and kept overnight. Said they did X-rays, but it didn’t really show much. Was able to bring her home Friday afternoon, but told she still wouldn’t eat, but they thought after she got home that she would. Paid $274 at this point no problem. They also said she had some sort of infection that she was fighting, and her kidney enzymes were elevated. Was told if she still hadn’t eaten by Saturday to call, and they would give her something to make her eat. She still would not eat on her own so we took her back, and the vet met my wife there, and gave Sadie and enema, watched her potty a little pretty much like diarrhea type, and she sent her on her way. I had to force her to eat and drink the rest of the weekend, so we called again on Monday, and was told to bring her back in. Called to check on her at 4:30pm Monday, and was told they had been watching her all day, but the vet had appointments all day so she hadn’t done anything with her yet. The vet gave her more fluids, and kept her overnight again. She called us Monday evening, and informed us she gave her some Barium(not sure of spelling) that would make things show up more on an X-ray, and sent us pictures of something stuck in Sadie’s stomach, and said she needed to do surgery Tuesday to get it out. I asked if the risk, and she said there was always risk, but she should be fine. She performed the surgery, and said it was a bunch of human hair, but that once she was in there her pancreas, and kidneys were in really bad shape, but she was ok when she came out of surgery, but then her kidneys started shutting down, and my little girls always super healthy, rambunctious 18 month old baby was dead. I just can’t help but think if the correct steps had been taken 5 days earlier when I first brought her in that she may still be with us. And when I walked in to pick up Sadie so I could take her home and bury her the woman at the front desk says to me she’s sorry. I said so am I, I can’t believe I’m about to have to go tell my little girl that her dog is dead. She then immediately says well she discounted the bill some, but you owe us $572. It was literally the most insensitive thing I’ve ever experienced in my life. So i feel our pet didn’t get the care she needed, and I spent over $800 in 5 days, and I just buried Sadie in my back yard today. I realize that terrible things happen sometimes, and I feel like Dr. Benefield was very nice, and caring, but feel my puppy was completely misdiagnosed, and we lost her as a result. I’ll never recommend this place. My family is heartbroken. Update: I have spoken with another licensed practicing Veterinarian, and while obviously anything is possible, and there will never be any way to know if Sadie would have succumbed if the surgery she needed had been performed days earlier as it should have been, I personally think that she would have. They said with the blockage in her stomach that the infection she had just stayed in her poor little body, and ravaged her organs. That’s why her pancreas, and kidneys were in such bad shape once she had her surgery 5 days after her initial visit, and she just was too far gone to recover. They also said that the continuing not eating was a absolute sign that measures should have already been taken to find the real issue. Dr. Benefield told me that she would always second guess what she had done for Sadie, and Ma’am if you read this I want you to know that you absolutely should do that. I want you to know that I 100% in my heart believe that my little girls dog lost her life because of mistakes that you made. I want to tell anyone that reads this that if you value your pets then I would not ever entrust their care into this veterinarian. I am not saying she isn’t a very sweet caring lady that loves the animals because I believe she is, but after what has happened in our situation the mistakes that were made cannot be tolerated. Stay away. Read Less

Dr. Benefield has been very responsive and compassionate about the needs of my terminally ill family pet. I appreciate her input and advice during this difficult time. Her clinic is neat and organized and exam rooms are clean and comfortable. The staff is friendly and well organized. I highly recommend Dr. Benefield and Village Veterinary Hospital for veterinary services. Read Less