Very caring and helpful. We have a cat who loves to eat items causing obstructions. We have had Diamond Animal Hospital perform two operations and both outcomes were successful. We also had to put our sons hampster down and we received a hand written sorry for your loss card from all the staff. It’s nice to know they care. Even for a small hampster. For the people complaining about price I recommend getting your animals on trupanion or some kind of pet insurance. Be a responsible pet owner and know animals cost money. You would not deny your child medical care, your pets are family to. Keep up the great work Diamond Animal Hospital! Read Less

These people are crooks. Brought my dog in to have two epilis removed from her mouth. They told me she also needed her k-9 tooth removed. Quoted me $1,608.00 on the low side and $2,241.00 on the high side. I took my dog to another local vet for a second opinion. He quoted me $573.00 low and $613.00 high. Her K-9 tooth is fine and extraction is not required. Diamond animal hospital/midnight sun failed to recognize a heart murmur she had had since birth. Incompatance and price gouging seem to be their business model. I left a message with the office manager but have yet to receive a call back. Not worth the one star I had to give them. Read Less

The staff here are very friendly; We really appreciated the genuine care and response we received when our cat wasn't feeling too well. The technicians took great care of her - and Dr. Hefley is amazing! Even for an emergency filled night (we did have to wait for a couple of hours to be seen) the Technicians were still very attentive. We highly recommend this hospital! Read Less

Two days before Christmas my Goldendoodle boy cut his paw pad open and required multiple stitches. Of course this happened after hours so our regular vet was not open. I was so very pleased with our visit to Diamond Animal Hospital, they got our doodle to the back promptly, we had a high and low estimate of the potential bill being that our doodles cut and stitches required him to be sedated. Lastly I’d like to thank everyone from the front office staff to the technicians and doctor on staff that night for taking such good care of our doodle they are truly a awesome group. I would recommend this clinic without hesitation, looking forward to seeing the new building when it opens. Read Less

I’ve taken my older cat here several times and have had positive experiences. Most recently my cat had an allergic reaction and they were able to get me in quickly and assess my cats needs efficiently, additionally I feel that I was charged the appropriate amount for the services rendered. Dr. Frost is fantastic and I would recommend this facility to other pet parents for acute and other healthcare needs. Read Less

Warning, this review is not for the faint of heart.I took my best friend, Pedro, a long haired Chihuahua to the Diamond Animal Hospital on June 13th, 2017. The visit was to find out what was causing him to act abnormally since he had been in a fight with my French Bulldog Mack on June 9th, 2017. It took 45 minutes to see the vet around 2:45 as walk in appointments start at 2:00pm. As per usual, around 5 employees stood around behind the receptionist desk during my wait speaking about things other than work.We went back for the exam in a regular vet room and an assistant took Pedro's vitals and let me know the vet would be in. Half an hour later in walked Emily Mehlman the vet. She had seen all 3 of my dogs before for minor shots and check ups and seemed competent enough during those visits. I let her know the dogs had been in a fight over a toy and Pedro had been acting funny ever since; not eating, acting wounded, and not wanting to leave his crate. I let her know I didn't know if it was a broken bone, bite wound, or something happened to an organ. I also reminded her of Pedro's poor teeth and our plan to extract all the teeth he had left when the time was appropriate.She began her exam by feeling Pedro from tail to head. After that she took a treat and waived it in front of his face appearing to test for range of motion. She let me know she believed he had a strained neck. I said, "Geez are you sure we don't need to do any xrays or blood work?" She responded, "No, I am sure of it he has a sprained neck." I thought to myself she is the expert she must know what she is talking about even though this exam was only 5 minutes. She prescribed Pedro 3 different pain medications and let me know he might act like he feels better with the meds but keep him from doing anything strenuous with the other dogs and moving around to much. I asked general questions about how long it would take to heal and she said a month. With Pedro home and taking the meds he did act like he felt better. He was moving around like normal but I kept him in his crate and kept his interaction with my 2 French Bulldogs to a minimum. 3 weeks in he just hadn't quite turned the corner to being 100% so I felt him up and down and found an abnormal clump of hair on his neck. Sure enough he had a bite wound. I cut some of the hair around it and it looked pretty bad. I called Diamond Animal Hospital and let them know the next day they had misdiagnosed his injury. My point of view I expressed to them was they could treat him for free or I would come get the paperwork for all three of my dogs and take my business elsewhere. The owner of the Hospital called me and let me know she believed it was my fault and that Pedro had been bitten after the visit he originally came in for. She said they couldn't examen a dog head to toe for a bite injury without shaving their entire body.If I told you the dogs had been in a fight why not shave his neck to check for a bite wound do to that is where you believe he has an injury? Or check it more thoroughly then a 5 minute exam? Shouldn't it be routine to check for a bite wound after I tell you the dogs had been in a fight?I went and grabbed my paperwork from Diamond Animal Hospital and took Pedro to another vet clinic in town. The other vet said that he thought they should have been able to catch the bite wound during the first visit but he also didn't get to see him at that time.We tried to help Pedro fight the infection but it was too much for him to overcome. The bite wound met up with his bad dental health and ran wild. I had to make the ultimate decision to put him to sleep because the infection kept spreading and opened up a massive hole in his cheek.  The reason it wouldn't heal is unknown but it would have helped a lot to find it early on in my opinion.If you truly love your pets like I do avoid Diamond Animal Hospital.I have attached a photo so you can see how bad this ended up... Read Less

Diamond Animal Hospital is amazing for the services they offer at ANY HOUR. The staff here care - with that being said, they are also BUSY. Imagine your furry (or hairless) friend is sick, you hope to get seen in an hour - maybe an hour and a half? Not happening here. You can expect to wait at least 3 hours before being able to talk to a vet and discuss a treatment plan. Be careful and mindful that this is a BUSINESS; read through the treatment quotes and ensure you know what you will be able to pay for. My dog had to come here once and they wanted to keep him longer than a day. I asked if he was better - their reply was "He seems OK" the woman was cut off by my dear little furry friend barking. I told her that he sounded fine and I was coming there to pick him up. The bill was worth it, my best friend was alive and well. Just make sure you are upfront with the vet tech and be assertive if you want to take your pet home against the vets advice.  I have seen some poor pets die here but, I have had MY own pets saved. So - take that for what you want. My suggestion: come in for emergencies, set up a primary provider elsewhere. Read Less

We where late for a flight and our pup was out of his medicine for back pain and very uncomfortable. The friendly and expert staff at Diamond met us at our car to carry our dog into the hospital. They took great care of our boy and had us on our way to the airport in 30 or so minutes. Can't say enough good things about them. Thank you so much Bongo the Rottweiler Read Less

Evidently these horrible people hold your cat or dog hostage if you can't pay the extravagant bill that is racked up with whatever they decide to do. Doesn't seem like it's run by animal lovers to me. Money hungry and heartless is the verdict here. Better off driving to Wasilla. They actually will DESTROY (euthanize) your animal if you can't pay right away!!!!! Read Less

Original 5 Star Review - Took my cat in because she had blood in her urine. I was a walk in apt at around 5-6 pm. I waited an hour as they were busy, but the service was great from the get go. The lady who checked me in was very nice, the vet tech was very nice, and the vet was awesome. I will definitely use them again in the future and may just have them be my regular vet. Update with new review pending the pickup of my cat. Had to go back.... Read Less

We recently adopted a cat... for me it was the first time having one since I grew up in a 'dogs only' family. This place was on the list of recommendations for a free health exam after adoption from the shelter. I came in 30 minutes early in fear of getting stuck in traffic and construction. Took about 10 seconds to check in and saw the nurse (I forgot her name! Super friendly) 15 minutes before the appointment was supposed to start. They were extremely knowledgeable and helped me figure out the best diet for my cat who was at a healthy weight. The nurse also printed me a list of poisonous plants to avoid having in the house and gave me a website to go to for more information. The vet, Dr. Ginny Kunch was so great with our cat and took the time to answer all of my questions and concerns. These guys will not try to "up sell" you they are looking out for what is best for your pet! I am so happy I came here and it felt good to hear a professional's intake on what is best for our cat! Read Less

Everything you want in a pet clinic ; friendly and professional front desk staff, kind and thorough tech, and Dr. Freeze obviously has both the talent and education to take care of your animal. The price was very reasonable and they stated clearly what procedures would be done with a close estimate of price. My dog hadn't been to a vet clinic before, he was very calm inside this one. I was able to get a same day appointment when someone else canceled. This is an emergency hospital as well. Fortunately, my dog's service was not delayed due to another animal's bad luck. But it would be worth the wait to have your animal seen here. Glad my neighbor recommended you. I highly recommend you as well. Read Less

(DISCLAIMER: Long post) So I brought my dog in to diamond animal hospital (in December) because she was vomiting all day and wouldn't eat. She couldn't even hold down water, so we were worried. We got there and my dog gets really nervous there for some reason so she barks really loud and a lot. We weren't even sitting for a minute and the vet assistant asked if we wanted to go wait in one of the rooms "so that everyone will calm down". We waited for over 2 and 1/2 hours... My dog would bark every time someone walked by and would bark when she heard noises, which was obviously all the time. Finally, the vet assistant (Kathryn) came in to write down what was going on and take her weight etc. My dog was barking the whole time.  I understand that this could be annoying/irritating, but my dog was feeling sick and super nervous. The vet assistant kept asking me questions and I was trying my best to answer, but my dog literally would not stop barking at her (even I was getting tired of it) so I asked the assistant to please repeat what she had asked because I couldn't hear. She raised her voice at me and while my dog was sitting near her feet, barking at her, SHE RAISED A HAND AT MY DOG AND MADE A 'SHHH' sound to her... my dog even flinched :( then she immediately left the room after I answered and didn't even respond to anything I had said. She just literally grabbed her things and slammed the door on her way out. I totally understand that a non-stop barking dog could get on your nerves and I tried everything in my power to get her to stop, calm down, and settle, but I don't understand why you work in that profession if you're going to treat me and my animal that way. Then our vet finally came to see us and she was amazing, friendly, and calm especially compared to her assistant/tech. My dog even felt the difference and barely barked. We decided that it was best to give my dog a shot. The vet came back with that SAME assistant and we tried to see how we would give my dog a shot since she was obviously frantic and nervous. The vet suggested that she would have her assistant hold her while she gave the shot but I obviously didn't trust the assistant so I asked if I could hold my dog instead while the vet gave the shot. The vet agreed and said that the assistant could just hold the leash. As I was handing the leash to the assistant, I felt her hand on the leash so I let it go. It dropped and I had already started holding my dog when she loudly asked, "COULD YOU GIVE ME THE LEASH". Didn't have manners, didn't sound friendly, and didn't even say please. I was so shocked that she even acted like this with the vet in there. I wasn't in the mood to even look at her after the long wait and trouble we had been through. So I just handed her the leash again and finally got everything over with and finished. We were finally ready to walk out and pay and as I was walking past the front desk, I told them, "I'm going to put my dog in the car first, and then I'll come back to pay" and the front desk lady that was there said, "Please do". With all of the comments, remarks, actions, and attitudes we were getting (besides from the vet), I was just so shocked and from the vibes my dog and I were getting from that place, I never wanted to bring her back.We now go to Pet Emergency Clinic and they're THE BEST in town. Read Less

Call tonight about my mastiff having sezing and tild 165.00 for offi e visit before they do any thing then we really cant tell do blood work she might have 2 stay over night and then told another dog in there for the same thing and 1.500.00 so far on her bill sounds to me very money hungry place dont like i had to give them 1 star wish i dident have 2 my mastiff is going in to her vet tommrow think twice before you go here i never will Read Less

My first time and my last time I take my dog to this place . The two stupid receptionist in front they both don't know how to talk to people and care about dog. They both doing bad job . I don't why they work with animals because they don't look liked they liked animals. They work there because the money . Read Less

Not only do you provide regular care to my pup that has ongoing medical needs but I can always count on you for emergencies. Your staff from the front desk, vet techs, and the vets themselves are all amazing!! I was there so much a few months back your front desk knew my voice over the phone. They always listened and helped me, never tiring of my questions or needs for meds and refills. Sayde and I cannot thank you enough! Recently, I stumbled upon a dog that was neglected, treated with human meds and items the owner bought online. This dog never saw a vet, the owner just guessed. A group of us brought this blue (a spray the owner used) dog into your clinic. You guys fixed this pup up and we were able to find a responsible home for her. I just cannot tell you how nice it is to have you on a regular basis, to emergency needs to even unforeseen rescues. So thank you to ALL!!! Read Less

My dog had his first appointment here yesterday he was sooo nervous, they were really awesome about making him feel comfortable, even in small things like slowly coming into the exam so he didn't get scared and sitting on the floor with him . I will definitely be bringing him back here . Hopefully he won't be so anxious after a few times lol . Read Less

Wow, I am blown away by some of the reviews I've come across on here so far. Let me start off with saying that I love this animal hospital and I wouldn't take my pet anywhere else. The last visit I had here I was lucky enough to get the owner of the hospital to service my golden retriever for an ear infection and food allergies. After her thorough inspection of Copper, she spent the next 25 to 30 minutes on the floor with my pup educating me on all types of allergies that could be affecting him. Leaving me feeling grateful and Copper feeling great and at ease about his experience, as his last wasn't so great when we had to shave around his hot spots due to a bad chicken allergy. Once it was time to check out and collect his meds I had assumed my bill would be sky high due to the ear swabs, meds and time she spent with me and my dog. I was only charged for an office visit at $65 plus his meds. Which BTW are far more expensive to fill anywhere else. I understood the pricing as I had been here for this issue once before and I had already established my dogs as patients. They are far from Money Hungry...but as any business they have exspenses to cover as do we all, and as does any business in order to strive in this economy. The receptionist that has been there for years is always great. When I dont see her and I see someone new, no they aren't as great as they are new and we all know how hard it can be to fill this position and keep people in this position for long periods of time. If you've ever ran a business this you would understand. I'm not there for the receptionist...Im there for the vets, which are the best. Hope this helps those who are considering making this hospital your family vet. Yes, if you're there and dont have a scheduled appointment you will wait your turn as they deal with emergencies. Read Less

Wonderful facility with fantastic and caring staff. They are there 24/7. I've had a few emergencies the last few weeks with both of my older dogs and I know I can count on this team to care for them - and for their humans. Thank you, everyone, at Diamond Animal Hospital! Read Less

As usual completely understaffed for what they know is a typically busy day for walk in patients. The front desk are not realistic when they give you an estimated wait time even when there are 10 dogs and cats in the waiting room. Read Less

Sadly, I lost a pup here over the weekend. I am extremely grateful to the staff for doing absolutely everything they could. Dr. Elton stayed until 3 am past the 10 pm end of her shift to do emergency surgery. It means so much to me that I don't have to wonder if things could have turned out differently if I had taken her someplace else. Thank you. Read Less

Always kind and compassionate. We were there for a quality of life check on my almost 15 year old Siberian. They helped my sister, son and I to be able to releave Panda of his earthly pain. The staff and Vet were very compassionate with this end of life gesture. You could feel that they truly cared for our suffering. On a side note, a costumer in the lobby over heard what we were needing to do as we payed and came up to us and hugged us. Such kindness from all. Of the 7 dogs that I have had pass here in Alaska, they have helped me with 6 of them. The other place, I would never go to again. Read Less

I recommend dimond animal hospital for anyone who has pets and is seeking for immediate assistance. The staff there is great ! My puppy is vomiting and urinating a bit of blood. They definitely made me feel like she was a patient and not a customer. They are really reassuring. Unlike the other emergency animal hospital I been to. The doctor was very informative and demonstrated compassionate care towards my puppy . Also, the receptionists were really nice and made me feel comfortable. 5 stars for their staff !! They deserve a great review because the other animal hospital did not acknowledge my puppy and I in the same way that dimond animal hospital did. The other hospital made me feel like I was just a walking ATM with cartoon dollar signs in their eyes. Dimond animal hospital is truly and absolutely amazing. Read Less

They scheduled us at the wrong time and instead of seeing us gave us the option of waiting behind three walk ins or rescheduling. I guess you need to hold their hand and call ahead to make sure they scheduled you for the right time. I had to leave work in a hurry to make this appointment and they failed. Read Less

My Mo, Dimond Vetenary took advantage of my limited income they said one of their techs were going to adopt her they said she would NOT go up for adoption and yet here I find her on this page. My heart is broken they lied..please can i have her back. I'll pay the fees I just want her back I would never have left her had i known. Read Less

On August 11th, my Copper boy was admitted to Diamond Animal Hospital after he suddenly lost the use of his back legs. I had to fly him as an emergency pet flight through Alaska Airlines and couldn't be there myself. During the whole two and a half weeks during his stay there, the staff were extremely helpful, calling me everyday with updates and keeping Copper comfortable with plenty of love and attention. Half way through his stay, Copper's condition made a turn for the better and he slowly regained use of his hind legs. Copper has now finished his six weeks of kennel rest at home and is happy to be out of the small area we had blocked off for him. He's especially glad to be able to have fun with his new playmate, who flew up a couple days after he left for Anchorage. He still has a little bit of weakness in his back legs and loses coordination a little here and there, but it doesn't seem to bother him. He's happy to be home with his family and we're equally happy to have him back.Read Less

I couldn't begin to say how happy I am and thankful. I live in a village and that's not so cheap to pay for airfare and traveling with a pet. I had to bring in my pup to be treated with parvo since we couldn't get her to a vet and I didn't want to risk doing a home treatment. So happy I didn't have to worry about my girl being treated the vet assured me she'll be just fine because they caught this sickness just in time before it for worst. They texted me updates and pictures every few hours and as often as possible to make me feel better. Now 2 and 1/2 years later my girl is alive and healthy as ever.Read Less

I took my dog in to have his swollen neck in to see what the issue was. The vet was very adamant about taking a blood sample from the lump, saying it may not stop bleeding. Next she said she was absolutely sure it was lymphoma because she saw another dog with it 2 weeks prior. She said, "we can put him down now if you want." It was my daughters birthday and she was balling hearing this. I said, yeah right and took my dog home. It's been 1 year and 2 months my dog still has the lump and doing just fine besides that. Glad I didn't listen to the vet. Read Less

We have not nothing but great experiences with all of the doctors and other staff at Diamond Animal Hospital. All have been thorough in explanations to adults in addition to being very loving and sensitive to our black lab. Even our lab, Oban, is happier there than he has ever been at other clinics. Read Less

Awesome. Not every story has a happy ending. We took Darby O Gill out there last year and they did all they could with results of sending him home to get better. Darby just chose to come home to cross the rainbow bridge the next day.Our little Stitch came home last night wanting to eat right a way so I had to hurry and get his chicken and rice ready.He is on the mend and doing so much better already.It also takes us fur baby owners to listen.Thank you Kristy and the staff at Diamond Animal & Emergency Services. Read Less

This clinic is BUSY. The vets here care, the staff are great! Overall, I love this clinic. I have had a few "emergencies", like others I had to wait an excruciatingly long time but that is because of the priority of my emergency. This clinic works a lot like the ER for humans, cases are seen as soon as the staff can but if a dog/cat comes in dying - your cat/dog will have to wait on their hang nail. This rating is based on the price/hours available. I have been to other pet ERs and did not have a great experience. This place does operate like a business, so don't expect the staff to get on their knees and give baby talk to your pet. After reading all of the other reviews, I think a lot of emotion went into the rating. Any vet surgery is expensive, all you can compare is the quality of life for the pet or lack of. I have brought so all three of my dogs here through the years. I would recommend coming here before going somewhere else. Read Less

This place is great! I couldn't believe how kind and genuinely interested in my dog everyone here was. I've never had a vet take so much time to explain everything going on and make sure to answer all my questions. Really great place, highly recommend. Read Less

My leashed dog had a serious injury from a dog who attacked him unprovoked on the coastal trail.  We had to rush him to Diamond Hospital - where he underwent anesthesia for a cleaning of the deep puncture wounds and stitches on his leg. The staff and the vet there did an amazing job and his stitches were done perfectly. We took him back in two weeks later - and his leg had healed up very nicely. We were very pleased with the care and the service we received for our precious boy. They also were very good to answer all the questions and concerns I had as his pain meds had to be revisited (he was in a lot of pain for a few days), and they were so patient and kind to address all that I asked them. I would not hesitate to go here again for vet care! Thank you to all of you! Read Less

Without a doubt the worst experience my baby has ever had! This place calls itself an "emergency hospital!" We were told to come in to rule out an emergency abcess...when we arrived our boy was never triaged! We waited for over 3 hours! When we asked the laughing receptionists at the front desk how much longer it would be they could not remember our dog's name! RUN from this place!! I am a solid paying customer and was treated with so MUCH disrespect and zero compassion. DON'T waste your time or money here. I only wish I could give this place ZERO stars. It is NOT WORTH ONE STAR. Read Less

I have been bringing my dogs here for years and have never had anything but the best experiences. The staff are so kind and professional. I brought my previous rottweiler here before he died and have been bringing my current one since her adoption 7 years ago. Last year I brought her for a hot spot that had developed on her cheek. They treated her wonderfully and efficiently. While I was waiting a woman came in to pick up her dog who was there for emergency surgery. She was obviously worried and distressed about her pet and had been drinking. They told her what was going on with her dog and that he would need to stay overnight, then one of the employees drove her home rather than letting her drive drunk! I love that they are 24 hours and don't charge extra for after hours visits. Because of my job it can be hard to make it in for office hours so this has saved me a lot of stress and money. I have brought my dogs for everything from being hit by a car to routine medical care. I have always gotten top quality care and really appreciate the people here. Read Less

I will start by saying my husband and I have been to this clinic more than once for our two older dogs. Previous to our most recent encounter we have liked the vets we have interacted with, and they have charged very fair prices. However the experience we had recently when unexpectedly having to put our dog down was nothing short of HORRIFIC! For one we came in a day prior thinking our dog was having some anxiety/depression issues due to being blind, recently moving, and expecting a new baby come to find out our baby had cancer throughout her body(lungs and tummy) it was recommended that we put her down asap, as it was only getting worse. The vet we spoke with who gave us this news was extremely nice, empathetic, and caring. We agreed to take our puppy home to cuddle her, give her plenty of loves, and let my husband have a day with her to hike, and eat whatever treats she wanted (she was his puppy for 10+ years of her life and he loved her more than anything). So the following evening as anyone would he had a very hard time bringing his baby in to be put down The vet we met with immediately started telling us about his dog, Im sorry but when your bringing in your best friend to be put down the LAST thing you want to hear about is someone elses dog frankly we couldnt have cared less for his story at that point He then gave us some time to say good bye after the IV was placed, he reentered the room and attempted to give her the dose well the IV was blocked and not going into her body, he expressed that this must have been placed wrong and he needed to place it again, so he took her to the back to replace the IV. He returned a short time later and attempted the process again at which point only a small amount of the medication had gotten into her vein, the rest had pooled under her skin due to it not being placed correctly in the vein and being placed through the vein under the skin . She stood up extremely disoriented, tried to lick my husbands face over and over, and kept trying to move around. Literally a nightmare for both of us not only was it heart wrenching, not peaceful, and horrific to experience and watch, the vet then felt the need to explain his mistake in detail( making it seem that much worse), not only that he then left to give us time to calm her down which didnt work because she was out of it due to the drugs . My husband was devastated to see his best friend in this state, and it made him instantly question his decision to put her down. I then ran to get the vet who came back in took her back to the back and brought her back with an IV in the other arm, at which point he administered the medication (3rd ATTEMPT) that finally worked However I question if it was the correct dose as it still took a reasonable amount of time to stop her heart at this point he continued to talk about his dog prior to leaving us to say good bye. I had to put our other 13 year old dog down just 3 months prior and did it at Pet Emergency rather then here at dimond, and had the most peaceful experience given the circumstances. I left her passing feeling at peace with how she went and the kind of care she had received in her last moments. That is far from the way I felt with our other little one at Diamond. I have felt horrible for the way she went and all I can picture is her trying to get up and lick my husband while drugged up. It infuriates me the way the process went and also how it was handled! I would have paid whatever to ensure she was at peace when she left us, however to think we paid nearly double what I did for such a horrific experience really puts the cherry on the top though we had good service prior at this vet not only would I personally NEVER EVER go back to this facility, I also will never recommend it to anyone. Read Less

DO NOT GO HERE!!!This place is a joke!!They have no idea what is going on half the time about your pet. Too many staff so the left hand doesn't know what the right is doing. Receptionists can't be bothered to actually go look at your animal so they just pass on information that may or may not be right.They will charge you WAY TOO MUCH!! Watch out for all the tests, they want to run them all. Read Less

Open 24hrs so that's a bonus. Docs and staff are nice and friendly. Front desk receptionists have quite interesting conversations with each other... Only say this because no matter what they tell you on the phone you will wait in the waiting room for HOURS to see a Doc (hence the below stellar rating) and will have to listen to it. The ONLY reason we'll continue to come back is because they have our dogs' history. In summary, make sure you have a full battery on your cell phone because you'll need it and when you see a Doc/Assistant they will treat you and your pet well.Read Less

if I could give less of a star, I would. while I appreciate the strenuous hours the staff puts in, I'd appreciate it a whole lot more if they genuinely cared about the well being of my FAMILY MEMBER. their main concern is how you're going to pay them. my husband and I have been here for over two hours and have seen 3 different women -multiple different times- and have only heard ONE thing about the well being of my kitten; every other word out of their mouths ended in dollar signs, quotes and the hopeful hint at a credit card swipe. if you don't have the means to pay for service day of, you're expected to apply for a credit card. the people here are very money hungry unless you're in a dire emergency I DO NOT/WOULD NOT EVER RECOMMEND THIS PLACE Read Less

I'm sad to see how "some" others could have had a bad experience with this hospital. They saved my Deb. A small, 10+ year old dog that had belonged to my deceased son. She is Priceless to me. She needed Emergency hysterectomy or she would not have made it til morning. She was in Very bad shape & the surgery was quoted as expensive, but the Dr worked with me to get the costs down & got me some minor donation assistance. I Gave her what we had to, to save her life because I wasn't ready to loose her. I think about the fact that would it have been nearly any other day, no, I would not have been able to come up with even the reduced costs. That scares me. I know I was lucky that day. Surgery is expensive. Doesn't matter if it's Human OR Animal. This is sad, but it's a fact. That is not in my opinion, poor medical care. The simple truth is, they were very caring & they saved her life.Read Less

My pup ended up with Pneumonia and being a large breed it's difficult finding Vets that have experience working with his breed, but here they brought him straight back understanding that there was a scarier potential for his initial symptoms. I was given estimates for treatment and overall care for him quickly and knowledgably. I was able to visit him a few times during his extended stay in an exam room for as long as I liked. My overall experience was, outside of having to be there in the first place, was pleasant. My only reason for not giving 5 stars was because during my visits one of the front desk persons was inattentive, forgetful and lacked proper etiquette/common sense when dealing with clients whose loved ones are in a more critical situation. Being in an already frazzled nature having to repeat my pets name multiple times after spelling it out upon my arrival was aggravating. I enjoyed all the other techs and front desk personnel as they understood that this is my baby. I'd like to say the person did do their job in regards to everything else but I think they need to listen and take notes from other workers as to how they phrase certain things as well as word choice. My pup is back to his normal self and I thank Diamond Animal Hospital for their help in getting him there. Read Less

I hope I never again have to take my pet to Diamond Animal Hospital. I adopted a cat from the Anchorage animal shelter two weeks ago, and the suturing the shelter performed on her spay was concerning (it was an "x" shape when it should have been a line, not closed, with no stitches or staples visible). I brought her in for an after-hours visit after a week because I was concerned the incision wasn't closing properly, and I could see some fluid. When I arrived, the girl at the front desk greeted me and checked me in without looking up. After waiting for nearly an hour, neither the vet techs nor vet introduced themselves to me, just took us back and walked in the room, respectively. The vet, oddly, hardly made eye contact, choosing instead to talk to me while staring at the cat (who was in her kennel) the entire consultation. I was basically told there was nothing wrong. When I asked about the fluid, she claimed she didn't see any, and I had to point it out to her (she said it too was normal). I was sent home with antibiotics, "just in case", which definitely conflicted with the "nothing is wrong" diagnosis. I went back three days later for another emergency visit because the poor cat started shivering and vomiting. Check in experience was the same, except there were two oblivious girls at the counter instead of one; so while I waited for an hour with a sick and distressed animal, the girls gossiped and complained incessantly about their clients, replete with voice mimicry. There is one client who is apparently "up on her high horse". The phrase, "That's not my job" came up frequently. They played "not it" when the phone rang. When I was finally taken back, I will say that the second vet made me feel much more comfortable than the first. However, after keeping the cat overnight and running a blood test, the diagnosis was she was reacting to the antibiotics the first vet had prescribed.Suffice it to say, I will never again trust my cat with these people. When you have a sick animal, you need your vet to make you feel comfortable and at ease. The last thing you need are self-absorbed staff members who would rather moan about how badly they need a glass of wine then actually care for your pet. Read Less

I recently bought a puppy and this facility came recommended.  I took him in for his initial check out, making sure nothing was wrong with him from the breeder, and he checked out.  I have never been to a vet as an adult for a dog, so I am not sure on pricing, but they seemed very fair. A few weeks later, our puppy had a light limp, and I decided to take him in for a check up because I knew the visit would't break the bank.  The staff was helpful yet again and I left comfortable that our puppy was given great care. Read Less

11:30pm.   Super kind and helpful.  I brought a stray in and they checked the tag.   They called the owner nonstop and finally got through.   While I waited they looked the cat over to make sure he hadn't gotten hurt or picked up any lil bugs/mites.  Smokey is home safe now and very happy. Read Less

EXTERIOR: 2.5-3/5 (nothing special building-wise. not in the best part of town)INTERIOR: 2/5 (REEKS of wet dog. I understand it's an ER 24/7 facility, and it gets wet in winter, but the rugs have not been washed for months, if ever)CLEANLINESS: 3.5/5 (cleaner and newer looking materials than PetStop or Sand Lake Vet, but still not brand-new looking)CUSTOMER SERVICE: 4/5 (very nice vets. Dr. Riddle is the thoroughest vet I have met.  Also, the prices from the ER walk-in vet are the SAME as my regular vet)-------I am constantly unhappy with vets.  As the only non-doctor in my family, I have to constantly call my family members and get advice, so I am often giving vets suggestions for MY PET that they have not thought about, or refusing some costly recommendations in favor of similar yet more cost-effective treatments.  I just want to meet a vet that takes animal medicine AS SERIOUSLY as my family takes human medicine and treatment.My review:I have 3 cats, and they are the apples of our eyes.  For quick reference, let's call them Cat1, Cat2, and Cat3.  Cat2 has had eye problems (Cat1's claw fully retracted into Cat2's eye).  It required extensive anti-swelling shots, treatment, and medication from Southside Animal Hospital.  Luckily, she retains eyesight.  So, we have had our share of eye problems and second/third/fourth opinions from different vets.  Her eyes are sensitive and one often gets "small."  Each time, we take her in.  No vet has tried to distinguish whether each new stint is an infection or scratch.  They just work off the assumption it is a scratch, just like her original affliction.  In the HUMAN hospitals, we call that lack of thoroughness/doctor laziness.Cat3 had an eye problem while we were on a weekend vacation.  It was very strange looking; it was swollen-shut.  We sent the cat nanny to a pet ER.  I called every vet in town and none would make the extra appointment, even our regular office (Southside)--I mean seriously??  If my family was at the hospital, and an emergency called/rolled in, they would STAY the extra hour(s), even if they were tired.  Also, it wasn't a surgery situation; it would have taken 10-15 minutes and a prescription.  SIGH.Luckily, Diamond was open.  We sent the cat here, and the vet on duty was Dr. Riddle.  Out of all my experiences with doctors, he was the only one who tried to sort out the important question of "is this a scratch or an infection?" without prompting.  He is the only doctor who went to administer a scratch test (good grief), and when it came back clean, he determined it was likely an infection.  He sat with the cat nanny to figure out the issue, and even conference called me via phone (thank goodness)!After going through various possibilities, he determined it was likely from the breeder's raw diet.  While the quality of the food (freeze dried chicken from Fresh Is Best brand) was very good, and she loves it--it does not work for us.  We have to add water and make it moist, but Cat3 is a SLOPPY eater.  The liquid got into her eye, and the bacteria caused an infection.He sent us away with 2 medications: a gel-like medication and a liquid drop.  Both were to be applied 3 times a day, 15 minutes apart.  While it took a week for her eye to fully clear up/heal, the first administration had immediate effects.  Her eye was significantly less swollen.  Hallelujah for the thoroughness, effective treatment, and going the extra step in calling me.  We took her off the freeze dried raw diet, and switched her to our other cat's holistic/organic no-gluten/grain/filler diet (Spot's Stew by Halo).  She has never had another eye issue, yay!I had been to different vets for my other cat's eye problems, and Dr. Riddle had the most comprehensive approach.---WHY only 3 stars with such an experience:1) I have only met with Dr. Riddle once.  I plan to continue meeting with him, and I will update the review.2) We had another emergency visit for Cat3, this time for her paw.  We had Dr. Merrigan.3) Smelly main room.Dr. Merrigan was very nice, and she likes cats very much.  She has 6 of her own, and spends a lot of money sending terminally ill ones for treatment.  I don't have anything negative to say about her personally; however, my family disagrees with her medical stance.Our cat developed a sensitive foot.  We weren't able to see what was the issue, so we brought her in.  It was so tender that it was hard to touch or x-ray.  Dr. Merrigan said it was 1 sensitive digit; the x-ray showed there were no physical issues w/bone structure, and there was no sign of infection.  She said sometimes this happens, and she suggests amputation.She wanted to amputate the digit if there was still pain after 3 days.  My family disagreed; if there is no physiological bone problems and no exterior infection, amputation is not necessary. There must be another cause. After 2 weeks, she is much better. Amputation would have been a heedless, unnecessary step. Read Less