We've been going to The Pet Stop for years. Everyone on the crew truly cares and the vet made room in his already cramped schedule to see my Grandma's cat, and even get tests done (She's fine!). Wonderful people running a wonderful, not to mention conveniently located, veterinary clinic. Make sure to grab a snack for your furry friend! Read Less

We have been taking our pets to The Pet Stop for over 20 years and I have nothing but great praise for the Veterinarians, technitions and support staff! I feel so comfortable that they will do all they can to make my pet's life better because they have done just that numerous times. I'm so happy to recommend The Pet Stop with my whole heart! Read Less

I've been taking my pets here since the early 90's when Dr. Wilson joined the clinic. The front desk staff are really nice. The technicians and assistants are all very friendly and show their love of animals. The vets are all well trained and take their time with you so your pets get the needed treatments and you leave feeling like you're going to have your babies forever. Read Less

Had to have my dog put down recently and after hearing high reviews from some friends, I decided to take her here. They made the experience bearable and the happiest it could be with a nice blanket on the floor and lots of treats. The staff were so kind through the whole process. I’m extremely grateful Read Less

My cat has long fluffy fur to the point he completely gives up on grooming it and winds up matted. I try to brush him before them but he fights me on it. No place in town would accept him, then petco suggested this place. I agreed to the optional sedation, because I understand the reality of cats. They're not all friendly and even the ones that are have teeth and claws. Luckily they said they had no issues! He didn't need sedated and they said he was sweet as can be, everyone loved him. I was so worried about leaving him someplace with people I didn't know but they took good care of him! My only issue was the price. The lady in front of me paid $60 for her little cottonball dog to get shaved but it cost me around $260 for a cat. Read Less

Don't take your pet here!! I dropped off my 9 month old puppy for a routine neuter procedure when the vet called me later that afternoon stating she made a mistake during surgery. She explained when she made the neuter incision and pulled his testicles up to snip, she "accidentally" let his blood vessel slip thru her fingers and back inside, near his kidneys. She then had to cut his abdomen open to cauterize the blood vessel or he would have bled to death. When I picked him up he had a 5 inch incision on his stomach as well as the neuter incision. It was bad enough my dog had to endure two surgeries, but how they handled things after showed even more negligence and incompetency on their part. The Petstop "fit" my dog for a cone to wear around his neck so he couldn't lick the surgery sites. When I was asleep that night I could hear him licking and noticed he could actually reach the incisions...they didn't give him the correct size cone. I couldn't sleep the entire night because I was trying to watch him, worried he would cause infection. I brought him back the next day to get the proper size. Two and a half weeks later I wanted to make sure he was healing properly (although they never stated a need for a follow up) so I brought him to the same vet that performed the operation. She said he was fine to take the cone off, even if he licks the scar, he will be ok. Fast forward 2 weeks later and I noticed my puppy was lethargic and kept licking at his wound on his abdomen. I decided to take him to another vet clinic where they said his stitches inside were not yet dissolved. The incision became inflamed from him licking so they prescribed anti inflammatories/pain pills and told me to keep a cone on him.It's been a month and he's still healing from what was supposed to be a routine neuter. The Petstop is operated like a mill, only caring about getting as many pets thru as possible. Because this review is already so long, I left out even more horrible treatment from this place. They're lucky I didn't sue for the unnecessary pain and suffering of my puppy, let alone the stress it caused me while I was 7 months pregnant. If you care about your pet, take them to a reputable vet clinic, not this substandard place. Read Less

The worst experience I have ever had. (AVNA) Veterinarians are expected to adhere to a progressive code of ethical conduct known as the principles of veterinary medical ethics (PVME ) .(VCPR)  veterinarian client - patient relationship. Standard of care was not  upheld .Case pending Read Less

Dr Wilson is amazing! We have an 'easily excited bouncing off the walls happy all the time' Jack Russell Terrier named Marshall, and most vets make us feel as if his energy is a bad thing, Dr Wilson embraces your pets personality to the fullest and loves on them as if they were his own. I'll never send my fur babies to any other vet, he is truly amazing! Once you see him with your pet and watch how magnetically fantastic their energy is you'll be as convinced as I am. Read Less

This is a horrible vet to take your fur babies to. The receptionists are very rude. When I would come into the clinic they would act stuck up and if I was bothering them just by walking through the door. I now work at a grooming salon where I sime times required to call vets to get uo to date vaccine records. I really hate calling Pet Stop because the receptionists act if they are deaf inless you scream everything at them. The other day I had to make a phone call to them to get rabies information. The client had an unusual last name. When I told the lady on the phone what it was she sounded disgusted that anyone would have a native last name. She said so oh that is what the name is. The last time I brought my little girl in, for a skin infection, I was given medication for a week just so it could come back two more times before the vet would even think about swabbing my dogs skin and sending it to the lab. They are just money hungry people who could care how your fur babies are doing. If you want a caring vet go to Diamond Animal Hospital. Read Less

We have used this Veterinary office for the past three years for our two cats and one dog.  They are a hard working, exceptionally caring, and incredibly reasonably priced veterinary office.  Except in an emergency, we will not use any other vet. Read Less

I can hardly believe the bad reviews. I've been coming to the Pet Stop for 12 years and have always been treated great by all the personnel. They bend over backwards to help me and my dog. Many times I have received free advice over the telephone that saved a trip to the Vet altogether. Dr. Wilson is the best Vet I have ever used in my lifetime. Their fees are the most reasonable in Anchorage and they give a senior citizen discount making them even more competitive. They have never tried to sell me something, I didn't want. I've always been 100% satisfied with their professional service and would not consider using anyone else. Read Less

I've been going to Pet Stop for about two years and I'm done. Front desk staff is not friendly. Doctors are a mixed bag. What really gets me is the lack of listening to what the problem really is, as well as things like what happened this weekend.. This weekend I took my cat in for a recheck on a kidney infection that had been hard to get rid of. No luck getting a sample. Doc said I should leave her for the day and they would give fluids and get a sample. I said good. I left her for four hours. They got the sample, charged me $38 for a stay in the cage (which wasn't mentioned or I just would have returned with her later), and over charged me $80, which I caught and was taken off (the second time I've caught an overcharge). I'm done. Moving on to another vet. Read Less

Like others on here I've been annoyed at how rude the front desk ladies are, seriously rude, rude women.  However that probably wouldn't have stopped me going there if I had had good veterinary care. I will never go back and I have been telling EVERYONE I know with an animal about my experience and have even heard another awful story about this clinic since this ordeal began for me.  That isn't spite, that is me looking out for my friends and family's animals, this place does NOT care!I moved close to the Pet Stop and soon after noticed my dog had developed a lump. I had used the Pet Stop years before for my cat's check ups and whatnot and decided to make the switch of vets for my 2 year old dog so we went in to get the lump checked out. I really regret not making the drive across town for the old vet, I really really do!The Dr diagnosed my dog with a mast cell tumor and we scheduled surgery later the same week. I have a vet friend down south who recommended my dog begin antihistamine treatment immediately before surgery until the wounds healed. I'll always trust the providing vet over someone who hasn't examined my dog so I called the Pet Stop to ask about this treatment. I never got to speak to the Dr but a vet tech told me that "new research showed anti histamine medication for a mast cell was unnecessary." I thought it odd since a little benydrhl seemed a harmless enough counter measure for a tumor prone to releasing histamines but she told me I could talk to the Dr before surgery the morning of. When I dropped my dog off, the Dr did not come out front to see me but I didn't ask for him either. After the surgery when I picked up my dog the Dr did not come to talk to me but sent a vet tech. I asked the vet tech again about the antihistamine treatment and she said she would go ask the Dr. She came back and told me the Dr said it was unnecessary as "he has removed all of the tumor." Again, I thought it odd for such an easy counter measure to a potential side effect and I regret not demanding to speak to the Dr himself, but I decided to trust what I was being told. Strike 1: I didn't get to speak to the Dr after surgery, nor did I receive any follow up calls after surgery (from the Dr or even a vet tech) and just received a piece of paper with care instructions. Strike 2: 3 days after surgery my dog had a serious allergic reaction with a swollen face and hives. I took him to the ER vet who gave him an epi shot and put him on a treatment plan of antihistamines until the wounds healed JUST LIKE THE OUT OF STATE VET RECOMMENDED.  He also needed to be put on Pepcid as histamines damage a dogs stomach and he wasn't eating. I did more research and found antihistamine treatment for mast cell tumors are still a common form of treatment. Additionally, despite the exam done days before surgery where my dog had one tumor ON HIS EAR looked at and the exam done the day of surgery (both of which I paid $55 each) they did not look at his ears at all. The ER vet immediately noticed crud in his ears she said wasn't normal, tested it and BINGO, yeast infection in his ears. HOW did the two pre surgery screenings not catch he had an ear infection?!?!? Especially when one tumor was on his ear and that ear had to be shaved!!! How incompetent can you be? I called the operating vet at Pet Stop a week after surgery to inquire about lab results and further treatment plan. I learned some of the tumor was likely left behind in my dog as no healthy tissue was found in one tumor's margins. I can forgive that, honest mistake but it made me wonder if this Dr had experience treating for mast cell tumors before as my out of state vet friend guessed from PICTURES of the sutures and my description of the size of the tumor (easily felt through the skin) that not enough tissue had been removed. If the Pet Stop Dr hadn't done this before I would have appreciated a referral to a more experienced vet.Strike 3: I suppose the Pet Stop Dr didn't want to give free advice over the phone or maybe he was upset I'd gone to another vet (the ER vet in the middle of the night) but when I asked him about further treatment and if I should continue the antihistamine treatment per what the ER vet prescribed he was very noncommittal, he said I could if I wanted to. Or not. It was probably unnecessary. This guy clearly didn't care about my dog and didn't care WHAT I did. He left it to me to decide treatment.  My decision is to go to another provider. Read Less

Today I picked up my dog from her grooming appointment. The first problem is, there really is no definitive line in there to tell who came in first and who came in last. I was the next customer in line to be helped when two other ladies came in after me. One of the ladies at the front desk helped one of the ladies that came in after me first. Initially I was like whatever, and just brushed it off. As she was helping that lady she asked one of her coworkers that whenever she's ready to help the next person in line which was me. One of the other receptionists  completed her task and she pleasantly asked who was next. Of course I was. But the receptionist  that helped   the customer that came in after me first rudely says "she actually wasn't in line  next the other lady was" referring to me. I am very offended that she wrongly accused me of cutting in front of other customers when she wasn't the one paying attention to who was next. Very inappropriate .That is enough to make me not want to take my dog there again which is a shame because the grooming services there are awesome, Michael does such a great job and everyone else I have encounterEd there has been very friendly. Read Less

I made an appointment for ONLY grooming my long haired cat, and they had told me it will be $95 for grooming her. When my boyfriend went to go pick up my cat, they had done other stuff to her and charged us for things I didn't even want done to my cat! I should have groomed her myself instead of being charged for extra exams and miscellaneous things I didn't want done to my cat in the first place! If you are able to pay close to $350 just for only grooming and extra crap that you didn't want done, this is your place. They didn't even ask if they can perform the extra exams.. Read Less

We took my dog to visit the vet for the first time when he was just a pup. This was only a month or so after we adopted him. Our experience was horrible. What's worse was he was in his fear period. I don't remember what vet was there for him that day, I don't really care, she was a female vet and she was the rudest person I have ever met. She did not even try to console my dog and handled him like a paper bag. She basically traumatized my dog and then blamed us for being horrible owners when he reacted the way he did. He was so scared that he peed everywhere. Like how terrifying does an experience have to be to elicit that kind of reaction? It was a horrible experience and the vets and assistants didn't even attempt to do anything to console my pup; all they did was stand there and mutter and curse when my dog started shrieking and soiling himself out of pure fear. It was a very enraging experience. I personally hate this place so much after that. I guess this is a decent place if your dog enjoys going to the vet, but if he/she doesn't, the vets and staff only view your pet as a nuisance and act like the scum of the Earth. But nevertheless this was one of the worst experiences I have had with people who were supposed to be professionals in my life. I wish I could give zero stars. Read Less

Absolutely love the Pet Stop! Started coming here several years ago after my friendly neighborhood clinic suddenly closed. My dog and I have been very happy with the service and lever of care that we have received here, and I feel that their prices are fair. I also have several friends who bring their pets here and are also very happy with their services.I also love the in house groomer. He makes notes about my dog so that each time she comes back, he knows her a little better. My dog absolutely hates grooming, but adores him. He's a true pro who has been at the Pet Stop forever! It doesn't hurt that the price of a full groom is about half of what I used to pay at PetSmart for some random kid to bathe and brush my dog! I highly recommend The Pet Stop to anyone who is looking for a new vet. Read Less

I used the Pet Stop under the recommendation of a couple of friends/coworkers. I am very pleased with their service and the care they gave my poor sick old lady. When it came time to "make the decision" there were more tears in that place than just mine. Everyone was very nice and the customer service is very good. One of the vets even took the time out of her time off to call me and told me I could contact her anytime. I will continue to use them for any of my vet needs. Thank you to all the staff. Read Less

Horrible customer service. Vets suggest many unnecessary services to get you to spend more. All they care about is the money, not your pet. Too many bad experiences to ever go back here. Wish I had left them sooner Read Less

Horrible customer service. Vets suggest many unnecessary services to get you to spend more. All they care about is the money, not your pet. Too many bad experiences to ever go back here. Wish I had left them sooner Read Less

I have only used their grooming services, and they're wonderful! My (very fluffy) dog comes back looking perfectly groomed! They also get in between her pads so she doesn't slip all over the floors! Michael is fantastic! Read Less

I take my pet here because it is convenient to one our work locations. I've always enjoyed a positive experience here and appreciate the time they take to talk to you about your pet. They take the time to answer any of your questions and give you information on things you may have not thought to ask.  All the staff is very friendly. Read Less

If I could give negative stars - I would! I have taken many animals here. My dog, my dads girlfriends animals, a friend's animals. But the treatment my dads cat received along with the following poor customer service is beyond anything I would've expected from a reputable organization. My dad's cat went in for a routine cleaning. She was an older cat so they suggested that we make sure she had IV hydration the day before and the day after her cleaning. The bill was over $1,000. That's not the bad part.The bad part is that something happened to poor Madison while she was at the vet and her hip/leg was broken her back leg. we alerted the vet that she was not well when she was returned to us and they said they didn't know what happened. They informed us that with her broken hip/ leg, she needed to be put down. My dad was very upset. We all were. He requested that the manager call him. Twice he made the request. No one ever called. While I liked the vet and I put my dog down at this facility and they were very caring to me personally at that time... I can't forget that something happened to my dads cat in their care and they would not even call to discuss it.Every time we drive by pet stop we all look over there and either anger or sadness comes over all of us. I will never take another animal to pet stop. To add painful insult to injury they charged us for putting her down. It has been almost 2 years and it is taken me this long to be able to write this review because I was so angry. I will never ever trust them again. Read Less

I started coming here because it has really good ratings. But I am very disappointed in this place. The receptionists are sometimes nice and sometimes rude. Whenever I have walked up to the desk I am always ignored for at least 5 minutes until they finish whatever they're doing. Whenever I have called on the phone for a question they push for me making an appointment and won't answer my questions. The vets are different. I got one guy that I really liked. He knew what he was talking about and answered all of my questions and talked to me like I knew what was going on. The lady that I get a lot(because she always has openings) is extremely nice. But she is always trying to push pills on my dogs or do tests and all sorts of things that and on top of that she'll tell us that she'll run a quick test and it ends up being 20 or 30 bucks when she didn't let us know or ask at all. I have taken my one dog in before when he had a a bad neck issue and the same vet told me it was just his shoulders and gave me 3 different pills and said he'd be fine. He only got worse so I took him elsewhere and it turned out he has a chronic neck issue and that vet gave me a pill that made him feel better that same day. I take one dog in regularly to get his nails done and there is one tech who does a wonderful job and there are the other ones who skip nails. It's expensive, I don't want to pay for his nails to get half done! The only good thing about this place is the one vet I have seen there. For your sake, your wallets sake, and your pets sake, please take your dogs elsewhere. Read Less

I've had a handful of negative experiences here, and am reluctant to go back.1) Receptionists seem cold. Phone dialogue is usually unhelpful, often quickly redirected to "so do you want an appointment, or not"? I've been hung up on a couple times, which I'm assuming is because they were busy. During checkout receptionists don't make eye contact, are sharp, and have charged me for the wrong appointment which I then addressed, and was questioned about as if I didn't know what I had brought my dog in for. Once they realized their mistake, there was no apology.2) Prices are not upfront. You find out the cost of service upon checkout, and there is no payment plan available. I generally bring $200.00 with me and most of my visits have been around $125.00.(De-worming, dermis sampling, parvo shots, etc).3) A general lack of cleanliness. There was a puddle of pee right behind my chair the entire time I was waiting, and I waited for quite a while, though we arrived on schedule.4) My paperwork was NEVER tracked, nor was it ever used to reference previous exams with. They insisted that I get a shot for my dog that he had already had and I had to bring in proof of paperwork that the shot was given to him (even though it was done there). Keep all of your receipts. Keep all of your checkup dates on your calendar. This was an ongoing issue and could have lead to my dog getting duplicate shots. With my second visit, I came to find out that my dog was not in their file. I saw two female veterinarians. One was very sweet to my dog. She seemed to adore him and made him feel comfortable and chatted with him. The second was a little more terse, but still friendly. The visit felt less like she wanted to get to know the dog and owner even for the sake of "extra" information for future visits. I didn't have much of a problem with the vets, however. Read Less

I took my 2 cats here for grooming and they did not tell me when i made the appointment that I must agree to allow them to give sedation at their discretion during the grooming. I went ahead and agreed for my younger but my senior kitty I did not want to have sedated, he has never been sedated or needed it. So rather rudely they declined him, as I spoke to the guy who was actual groomer I was appalled at the smell and the groomer table was filthy, like never had been cleaned. I left my cat but have never returned to that dirty place. Read Less

Here's an overview before the more detailed account.PROS:- reasonably priced- flexible schedules- spay/neuter policyCONS:- extremely laggy at returning accurate price quotes.  sometimes, they forget.- hit-or-miss staff, ranging from receptionists to even veterinarians.- cleanliness.  appears clean, but odors and old basic equipment are unimpressive.  entryway and mats are stained with urine odor and wet animal scent.  pet mats for check-ups are old, stained, scratched, and unclean-looking- TERRIBLE experience with 1 of the vets! she was terse, judgmental, and cold.----------PROS:- Decently priced, comparable to many lower 48 clinics.- Flexible scheduling.  You do not have to wait weeks on end for an appointment.- They do believe in waiting to spay/neuter around 6 months, as opposed to neutering/spaying prematurely.  There are many vets now that endorse early spay/neuter, as early as 6 weeks-10 weeks. I personally prefer to wait until the dog/cat is at least 5 months, so for me, this was a pro.CONS:- The clinic is not good at all about getting back to you with specific quotes.  The best method is to go in person and ask when you are paying for something.  That isn't how it should be, though.- The front desk is hit or miss.  Compared to other veterinary clinics, they have many more receptionists.  If the receptionists were all rated highly in service and hospitality, then it would be an all-around win.  However, the Pet Stop receptionists are a mixed bag.  They have 1-2 very friendly and warm receptionists.  They also have a handful of very youthful receptionists, which are neither exceptional nor terrible in service or friendliness- they seem fairly flat.  There are 1-2 unfriendly/terse receptionists, whom make calling or checking in/out unpleasant.- Hygiene issues.  The place APPEARS clean.  However, there are 2 large points of improvement.1) the entryway mats smell quite noticeably of urine and wet animals.  Cleanliness is the cornerstone of business, healthcare, and professionalism.2) the pet mats on check-up tables are very old and used/dirty-looking.  They have likely been wiped down between visits (hopefully, at least), but they SEEM dirty and ratty from stains, punctures, scratches, dents, etc.  Also, they are an unattractive brown, which doesn't help the appearance.  When I asked if we could do without the mat, the vet tech treated us coldly.  We had to wipe down the table with cleanser ourselves.- I've met with 3 different vets here.  The first, Dr. Versteeg, was friendly and conversational.  The second, Dr. Michetti, was the friendliest of the 3 and also very pleasant.  Both vets did seem to like pets and the customers.  Because the first two vets were decent, I rated 2 stars instead of 1...  Now for the 3rd.The third was the worst vet experience I've had in Anchorage.  So many things were off, that I have to list them:1) From the moment she walked in, she seemed like she just wanted to finish her day/didn't want to be bothered.  Throughout the meeting, she wanted to get through the check-up as soon as possible.2) Needless to say, there was 0 small talk, eye contact, or conversation, although I am a very friendly and conversational.  When she would ask a question and I would answer, she did not want to hear my whole answer, only a very short version.  I felt as if I was being cut off- not by anything she said, but if I went on to more than two sentences, she would look around and say very little.2) Worst of all, she did not seem like she enjoyed her job/time with our family member/pets.  She virtually ignored our pet and did not say one positive thing, until we were walking out.  As we were, she mentioned haphazardly that it was a nice pet.  It seemed like a meaningless formality.  During the check-up, she did not hold or pet or say hi to our pet.  She held it for the check-up part, but otherwise would let it roam around the table.  She would grab the pet whenever it was about to jump off the table.  She barely acknowledged us or the pet throughout the meeting.  This was behavior I have never seen in a vet.3) What put the nail in the coffin was that she came off as very judgmental; we felt that as clients, she was judging our choices, opinions, and choices for our pets, even our feeding choices.  It felt like she was talking over us.  I want to work WITH my practitioners, not against them, and I CERTAINLY do not want a judgmental practitioner.  That's blatantly unprofessional.BOTTOM LINE:I can deal with a quiet or even terse vet, as long as they are very professional, knowledgeable, and demonstrate visible interest/excitement in their job.  However, I'm not okay with a vet that seems like he/she doesn't enjoy their job and being around animal(s).  Coming from a family of doctors, I don't expect all doctors to be unrealistically cheery or doting all the time or even at all, but I do expect them to be professional.  I don't accept acerbic surliness. Read Less

I don't know anything about parakeets, but I do know the people at the Pet Stop. These people are amazing. Dr. Wilson was the primary vet tending to the health of my black lab for 15 years. The service and care we received from everyone there was tremendous. My dog loved going to the vet even though there were times that weren't much fun.That tough day came when it was time to put him down. The staff outdid themselves in making sure everything went as well as possible for both of us. The actual procedure went flawlessly. It was fast and easy for the dog which meant the world to me.I can't thank you folks enough.I highly recommend the Pet Stop to anyone searching for a great vet. Read Less

I just wanted to say that everyone that works at the pet stop are genuine and care about you, they go over and above to make sure you are taken care and completely understand that your pet is as important to you as your kids would be and that your pets are part of the family. I unforturnately had to put my loyal dog of 14 years to sleep and the care and understanding and support they gave me can not be equal to any other vet that i have used in the past. If you are looking for honest, caring, fair priced, and friendly vet to help you with your animal of any kind I would highly reccommend The Pet Stop. Once they know you its like you are part of the family and you feel like you are going to basically a friends house (if thats possible going to a vet) laughing. They have a wonderful groomer name mike who is fair priced and takes great care to groom your animal any way you perfer it. I have see several of the diifferent doctors their and ofcourse I have to say that Dr. Wilson is my favorite hands down. But the others are just as knowledgeable and take the time to help you in any way they can. They have great hours so that you don't neccessarily take time off work to have your pet seen. If you are looking for a new vet or are unhappy with the one you have give the PET STOP a try I guarantee you won't be dissappointed, Read Less