We brought our 9 week old puppy here for a vaccination booster. They do not permit you in with your dog, because of their Covid policy. While they clearly place their own health and wellbeing as a top priority, the same cannot be said of how they treat your pet. When they came out of the visit they said the puppy “lunged, growled and snapped” and would have to be sedated at a future visit. This people who work at this vet office clearly have no understanding of how to deal with puppies and ensure they are calm and comfortable before implementing any kind of exam, shot, etc. It’s pretty basic behavioral stuff that they should know. If the dog was exhibiting fearful behavior didn’t it cross their mind to stop the exam? Why not? They were then so engrossed in informing my husband of her behavior that they also failed to answer other basic questions he had. Because he was not allowed in we have absolutely no clue what happened and how she was treated. There is zero transparency. Our puppy which had been happy and easy going became completely fearful and out of sorts for the rest of the day. Her experience here has most likely given our dog a forever fear of vets and who knows what else. If you have a puppy you would be best served to visit a veterinarian who lets you accompany your animal, and also who shows knowledge and understanding of puppy behavior, and how to deal with them to create a positive and fear free environment. If you are a puppy owner I also urge you to educate yourself on puppy learning processes and fear windows that open and what can happen during these periods. This vet clearly has not done so. I am so incredibly regretful that we ever visited Big Lake VCA. What did you people do to our sweet dog??? Read Less

VCA Big Lake has been taking care of my pets for many years now. I have cats of my own, and when I've had foster cats who've needed care (including emergency care), the staff has been completely awesome. Sadly, I most recently had to have one of my beloved cats, Boo-Boo, euthanized. Their newest veterinarian, Dr. Kidder, was very kind and gentle with my kitty and me. I love that they built that "crying room" which is comfortable and non-clinical where you can hold your fur-baby as they are sent over the rainbow bridge. This is the 2nd time I've had to use them for this purpose, and both times, the staff has shown such wonderful compassion. They even have an electric candle on the counter in the waiting room that is lit, with a sign letting folks in the waiting area know that someone is saying goodbye to their pet and to please be respectful and quiet, (or something to that effect...I was crying so I don't remember exactly how it was worded). When I got there, I told Erica at the front desk (she's awfully wonderful), that I wanted the vet techs and veterinarians present to see Boo-Boo (who was 19 years old), and see what crippling effects declawing a cat have on them as they get older. Erica informed me that they refuse to declaw cats, or to do any of the other maiming procedures (docking of ears/tails). If it was possible, this clinic went up even higher in my estimation. This proves, to me, that they are more about humane and compassionate care for our non-human family members than they are about making a profit off doing unnecessary convenience or cosmetic surgeries. Thank you, VCA Big Lake. Read Less

This vet clinic did an amazing job on my doggie’s teeth. His teeth were very gross and covered with buildup. Now he had a movie star doggie smile! Dr. K did such a good job. Sorry, I don’t know how to spell this vet’s last name, but she’s great and understands rural pets. My dogs are from a village and have a more cautious temperament, but Dr. K was great with both of my shy dogs. So glad there is a vet office around that understands that not everyone out here is a millionaire, but we still love our pets. Prices are reasonable and they are very honest about telling you if a service is optional. Not like some other money grubbing vet clinics I have been to where the estimated make my eyeballs pop out and I have to feel like a grinch with my doggie’s care. Big lake is super understanding about pet owners needing to keep costs down so they can access services for their pets. Thanks!!! Read Less