Casa Grande Animal Hospital

Took my dog in to get examined for possible plant poison. This is our first family dog and he is still a puppy. My kids were also present during the visit and we were all very concerned for our dog. The doctor did not seem to be very interested in our pet nor our distress. All the clinic was interested in was trying to come up with more "services" to charge us for. Even when my son asked what the doctor was doing during the examination the doctor did not seem too involved. Unfortunately, vet clinics always feel more like a sale pitch rather than a wellness check or relationship report. Read Less

My precious Keara decided that Mothers Day was the day she would go home. Thank Heavens for CGAH they were open on Sundays and we were seen immediately. They helped ease her suffering and sent her painlessly to the bridge. Thank you so much to Dr Nelson and her caring staff. Read Less

I have been using CG Animal Hospital for many years. I love Dr. Metcalf, Dr. Nelson and Dr. Gamez, but have not had a bad experience. I appreciate their walk in hours, and the fact they are open 7 days a week. When my corgi got into something moldy and started having seizures, they provided amazing care, and he is doing great now! I walked in without an appointment, and they took us in very quickly. Because they are so busy, sometimes you have a bit of a wait, but it is worth it to have them take care of my fur babies! Read Less

Awesome staff and really good doctors. Everytime my Maya goes in there, she loves getting all the love and attention vet technicians give to her. All of them treat animals with care and love and not to mention doctors do it as well. They all caring and loving. The only bad thing is there is always busy and the wait game is forever but it is all worth it as soon as my puppy gets in the room. The hours are great as well, really good timings. Definitely did the right choice by switching my old vet to here... oh and got to said your puppy gets a free gift in the first visit when you buy the puppy plan. Totally worth it! Read Less

Nice friendly staff, even when busy and hectic. Had my dog spayed and immunized and it wasn't cheap, but you really do get what you pay for. The surgeon took the time to talk to me when everything was complete. Satisfactory. Read Less

Well, there is St Marks and there is this place. This place put me on hold for 20 minutes so I said forget them and called St. Marks. I went to st Marks and they were okay but I had some questions and later read their reviews... Their reviews scared me compared to this company.... The bad reviews for this company are almost 100% time complaints, for St Marks its 100% malpractice claims... Based on my analysis of the reviews I will have to go to this place in the future. Dr Ishak at St Marks was nice but I was wondering, and the reviews say a lot! Read Less

We were at Casa Hrande Animal Hospital last Sunday, July 2nd, was treat very rudely. A woman with darker complexion and an accent came to the back desk and didn't say a word to us. We waited a few minutes until one of us said we are picking up meds for our yokie. She just pointed us and said something we didn't understand. Finally she gave us the meds and receipt after we paid and did not say one word. Not even thank you. She just looked at us like ok you're done. We never have had rude service from anyone there. She went about her business and we left not happy. We will be taking our 2 kittens there in a few days, Rocky and Snuggles, for surgery. I hope she is not going to be the one to help. The only person that was pleasant that day was a young girl with I believe blonde hair. Not happy people that day. Read Less

Arrived for our appointment 15 minutes beforehand only to wait 45 minutes after appointment time to even get a room. Got a room, another 15 minutes no sign of a tech. We walked out. Absolutely ridiculous. Don't waste your time here. Read Less

Just started taking my sweet pooch Rocket to the Casa Grande Animal Hospital at the recommendation of two friends.  It's a very busy place but they are very efficient, caring and professional.  I have complete confidence with their service!!! Read Less

Honestly the worst experience. My likely Yorkie got dropped and broke his leg. I rushed over to Casa Grande Animal hospital and the receptionist could have cared less. I was completely ignored when I walked in. The receptionist was strong there but wouldn't acknowledge me. When I asked if he could be seen, she asked why? I explained what happened and that his leg was broken. She said,it would be a while and I could wait but she couldn't guarantee he would be seen and suggested I take him to Gilbert. I asked if she thought he would be okay if I took him somewhere else. She responded by telling me, "your dog is in shock, that's an emergency. I can't tell you he would make it to Gilbert." It was suggested I take him to Gilbert cause he couldn't be seen here, but then I was told he might not make it to Gilbert because he was in shock and having a medical emergency? Horrible customer service! Read Less

I knew of this place with my last fur kid Sam and they always took great care of him.  We were without Sam for 2.5 years and finally adopted Jess.  Jess developed blood in his stool and this clinic was the only one in the area that had walk in's.  I knew of this place so I had no problem taking Jess their.  Very nice people, clean clinic and all were very friendly to all the pets. Read Less

We were very impressed by the professionalism as well as the friendliness of staff. We brought our dog in as an emergency and everything was handled promptly and thoroughly. We were kept informed of the dog's progress during the day and we were able to take him home that night. We received a follow up call asking about the dog and if there were any questions. This practice is top notch!!!! Many thanks to all! :) Read Less

We were very impressed by the professionalism as well as the friendliness of staff. We brought our dog in as an emergency and everything was handled promptly and thoroughly. We were kept informed of the dog's progress during the day and we were able to take him home that night. We received a follow up  call asking about the dog and if there were any questions. This practice is top notch!!!! Many thanks to all! :) Read Less

We have been taking our animals here for years, more then 10 now. Our service has always been great. This past week our sweet little boy (cat) became deathly ill, they worked him in repeatedly, answered all our questions, were so compassionate and empathetic. Sadly, we lost him but we're deeply touched by the thoughtfulness and regard for our feelings. Dr john, nurse Lori and the other staffers are truly amazing people. They even sent us a sympathy card, who does that nowadays? They have forever earned my loyalty, my pets will NEVER go any place but here. THANK YOU CG ANIMAL HOSPITAL! Read Less

I had to bring in a litter of puppies twice as a walk-in. The staff was very friendly. We were put into a room right away because my puppies were only a month old. The staff was able to determine what was wrong and help save the lives of my puppies.They were very respectful of my wishes and took great care of the puppies.I will definitely be going back. Very affordable Read Less

1. Jan 27,2017 I took my 15 year old Lhaso apso for rabies shot and wellness check. I was please with the discussion I had with Dr Carlson. I also got Metacam to see how it would effect perceived pain and stiffness in his rear end. Paid $90 cash and was told I could return the following week and get heartgard which I did not have enough money to pay for at the time. 2. Returned Feb 8, 2017 and talked with the receptionist. I was told I would have to have my dog tested for heartworm before I could get the tablets. I told her I've had my dog for 14 years and have been giving him heartgard for that entire time. We called my Colo vet but their records were not complete for 2015 or 16 and I did not have proof of purchase.I set up an appointment for the afternoon for the heartworm test. I decided to see if I had any additional records at my motorhome. 3. I checked what records I had brought along for Colo and since heartworm protection is not required for grooming or boarding of dogs I had not brought any of my purchase records. I did have the original adoption record that indicated I had started heartgard with my dog in July 2003. I returned to the clinic with this document. 4. This was still not convincing and the receptionist decided to lie to me stating, that, "The State of Arizona requires that you have your dog tested every year for heartworm". I checked with the Casa Grande Citizens Call Center and was told that no test for heartworm is required. 5. I have given my dog heartgard the 10th of every month for 14 years except this month since I don't have any tablets. 6. I believe every business has the right to make a profit in a reasonable and honest way. When a 70 year old man wants heartgard for the health and well fair of his 15 year old dog maybe you could give him a break instead of trying to fleece him. 7. I called my Vet back home and without any problem they are mailing the heartgard to me. SEE you could have gotten that sale if you were a little more reasonable and compassionate.Read Less

I have experience with 4 animal hospitals in CG and hands down this is the best in Casa Grande. Sometimes a wait here, but that is due to emergency cases and all the staff do take the time to address any and all of your concerns or questions. Hopefully one day 24 hrs, but they do have the best and most flexible hours in town. Read Less

I have experience with 4 animal hospitals in CG and hands down this is the best in Casa Grande. Sometimes a wait here, but that is due to emergency cases and all the staff do take the time to address any and all of your concerns or questions. Hopefully one day 24 hrs, but they do have the best and most flexible hours in town. Read Less

My pit bull had a problem with the people cause he's not use to strangers. We told them he doesn't like the temperature part. She tried a different way and he was fine with it. She was very gentle with him. And the vet that came in was very gentle with him to. Even though our dog barked and growled at him. By the end of the visit my dog wanted to play with the vet tech. I'm switching to this vet. They might be more expensive the St. Marks but they know what their talking about. My dogs paws look so much better with just the first dose of medicine. Read Less

Everyone is cheerful & efficient, we are happy with the services we receive. A few months ago our dog had a cancerous mass removed and Dr. McWhirter was wonderful. He was able to remove the entire mass and was very helpful and informative. We are very satisfied with the staff as well as the Veterinarians and would recommend them to anyone. Read Less

I had to take my dog PIA into Casa Grande animal hospital yesterday after visiting first vet in Mesa in an emergency situation. First date expected me to drive from Florence to Mesa every 2 days to get bandage changes, at a whopping $300. Pia will need months of bandages, months of laser treatments, impossibly months of visiting Casa Grande Animal Hospital. The vet there that cared for her; took me in the back ,explained the laser treatment as I watched them give it to her, showed me how to clean the wound and how to attach this very strange bandage she has to carry like a backpack on her back. I have gone through three vets in the last year looking for a good vet, and some place I feel they care about my dog instead of my money. Really think I found it this time. Read Less

I am new to Casa Grande and my 12 1/2 year old dog, a King Charles Cavalier, became suddenly sicker as the weekend progressed. What to do? My friend recommended Casa Grande Animal Hospital and now I know why. The staff, from the front desk to the vet tech to  Dr. McWhirter were patient with my Emma, and me. They all took the time to review her overall health as they assessed her illness. Long story short, Emma was treated and back on her feet in a few days. They called to check on her and also sent some helpful online information. Thank you ! I will next bring my Golden, Maggie, for her annual check up and shots. Read Less

What can I say, I love the staff!! They have been family to me!! GiGi is the Best!!! Doctors are wonderful, the entire staff great!!! We rescue animals and they have saved many of our critters lives. Ive sent many people there!! Thank you CG Animal Read Less

We have had nothing but wonderful experiences with this Veterinarian office. They have taken care of our puppy and was able to save my Mom's dog when she was really sick. I love their paw plans and I wouldn't take our dog or her dogs anywhere else. Thank you for saving her and taking such good care of my Duke. Read Less

It was a very nice experience under the circumstances that we were there. The staff was wonderful and treated us with nothing but kindness. I knew Molly was in good hands there and I would use them again if the occasion arises. Read Less

The doctor and staff at Casa Grande Animal Hospital are very caring and sympathetic. They helped my cat immensely. And explained all the details of the medications and procedures I needed to do at home for my cat. They saw her repeatedly to follow up to see if the condition had improved. With follow up x rays to check the condition!  The doctor even called me at home many times to see how she was doing! They reassured me that I was doing the right things for her. And they were very thorough with the treatment plan and figuring out what was wrong with her. The desk staff was friendly and accommodating. The whole hospital was very clean and sanitary. They handled my cat very gently after I explained her bones break very easily. And I didn't have to worry about my cat at all. I knew she was in good hands! They were thorough with tests and x rays and figuring out a treatment plan that was best for her. I could not be happier. Thanks Dr. Metcalf and staff. Read Less

Great service. They're knowledgeable and professional. Greg D. was really attentive and the doctors are really smart. They were also really sympathetic when we had to put our dog down. It was a rough experience, but they were about as supportive through it as I could have imagined.Read Less

I wish I could put pictures on this page to show you what they did to my dog. By the time I left within 2 weeks my dog's leg was worse than it was before I brought him here. These people only want to make money and they can care less about your dog. Read Less

This is the only vet in CG I will go to. I've had negative experience at 3 others in town. One of which was life threatening for a regular procedure. They not only know what they are doing at the CG Animal Hospital they do it with a smile on their face. They all are very genuine and caring people. Took my dog in for an ear infection. They got him taken care of quickly. He is now a happy camper! No more itching. Did an emergency walk in with my bunny and they fit him in right away. He was a mess. Not only did they help him. They helped me understand how to better take care of him. An 8 year old bunny needs a lot more care than you'd think. Thank you CG Animal hospital & Dr. Carter! See you on Saturday for Hunter's check-up on his ears. Love your team.Read Less

I want to start by telling you the story of Cinnamon, my beloved daughter.  Cinnamon was a Shi-poo, and the most loveable kind hearted (person) on the planet.  She always greeted me when I came home, and no matter how terrible my day was she always made it better.  Unconditional love no matter what.  I was unable to help her when she needed it most, because I chose this veterinarian.  I first started bringing her to this veterinarian, because they were open late and it seemed like a very nice place.  I can tell you I went to one other veterinarian during this time frame, but it was just for emergencies.  The other veterinarian was 1st pet in Chandler.  I started going to this veterinarian, when she started having stomach problems.  It took them a week to figure out the problem, which was a mass in her stomach.  So we elected to have the exploratory surgery to remove the mass.  She came through the surgery seemingly fine, and by ten days after the surgery she was acting like a brand new puppy dog.  The eleventh day she started breathing heavily, being lethargic, and walking slightly to the side.  Not that I care about money, but at this point we were about $2500.00 dollars in.  I took her to this veterinarian again, to check and see what the complication was.  The veterinarian insisted it had to be neurological, and completely dismissed the possibility of it being her stomach with nothing but a cursory examination of her stomach.  Today was day sixteen since the surgery and four veterinarian visits since day eleven.  Each time the stomach issues were completely dismissed, and I spent an additional $1500.00 dollars trying to get my baby fixed.  This morning I woke up to Cinnamon convulsing trying to breathe, she had swallowed her tongue.  I reached in without any thought, and pulled it back out.  She started breathing again, and we drove her to 1st pet in Chandler.  She was going in and out of convulsions the entire way.  The doctors gave her anti-convulsion medicine, and she laid there almost lifeless.  She would not respond to anything, even her name.  I wanted to keep fighting for her life, but at this point there was no sustainability for life.  I decided to have her euthanized, and cremated.  We will keep her with us forever, but I want these people to pay for what they failed to do.  They have the same Hippocratic oath as regular doctors, and failed to live up to their end of the bargain.  I am so broken right now, and I don't believe it needed to be that way.  I love you Cinnamini. Read Less

This was and continues to be one of the worst experiences we have ever had with a vet. We recently took in a rescue Akita to be vetted and boarded for a week. Part of the boarding was supposed to include a bath. That never happened. We also asked them to trim her nails. for which they told us there would be a charge of $17.50. It also never happened. We knew she had a UTI for which she needed Clavamox. The bill for the Clavamox was $86 plus $2.50 per pill to administer. The pills on line would have cost $16.25. Yes they are entitled to make a profit but over 5 times plus the cost to administer??? We asked for a copy of all medical records upon check in as this is a rescue dog and the rescue pays all bills and needs to keep a file on every dog. We are still waiting for the records. Now here is the best part. The reason we chose an animal hospital for a temporary boarding situation was because we had no history on this dog. All we knew about her was she is 13 years old, underweight, and had joint issues and a UTI. We instructed them to treat the UTI, and administer Rimadyl for joint pain as needed. What we got back is a dog that lost weight during her stay, Green discharge coming out of her eye and nose. She is coughing and sneezing and never received anything for her pain. This is nothing more than a money machine..... Read Less

CG Animal Hospital is our go to place when it comes to our dogs. We've had only great experience with the doctors and assistants.  The front desk does need a bit of training on how to acknowledge guest when the come in. I always feel a bit put off at first. Once we pass this portion of our visit our experience changes drastically to outstanding service! Read Less

I also would like to voice my dissatisfaction with this animal clinic. I was looking through the reviews to see if anything had changed as my dog was in need of medical attention and found that nothing had changed from my previous visit in 2009. Back in 2009 my dog had scraped his leg and needed a few stitches. I brought him here and the vet tech---not the vet ended up tying the bandage on his leg so tight that it lost circulation. I took him back after I had removed the bandage (unfortunately too late) when I noticed that he was dragging his foot. The vet didn't want to do anything about it until a few of his toes had fallen off. Yes, toes fell off. Then because of their poor treatment they agreed to amputate my dog's leg free of charge, but consequently left an infection in him. Back to the vet to have drain tubes in and have the vet tell me that this was my fault. If you truly care for your furry family member please DO NOT TAKE THEM HERE! This is my 3rd time posting this as the others have been deleted. Hopefully this one stays Read Less

This place is a scam I took my dog Friday and was seen at 740 pm for his anual shots and a wellness exam they talked me into giving him the kennel cough injection as well and the Dr said he was perfectly healthy that night he started having foam come out of his mouth. Saturday same thing, and Sunday morning same thing I called and they assured me I wouldn't be charged if it was related to the injection. I bring him at 12 30 pm. Not even 48 hours later from his 1st visit and a different Dr said he had kennel cough they charged me again for an exam even tho I had paid for one 30 hours prior and no medication was given to me. They charge for nothing. UPDATE SINCE 12/14 I did went to talk to manager but there was no fix to my problem. Managment basically stated it did sound like it was a reaction from the kennell cough (basically reassuring that the vet was incorrect with his diagnostic) she sent the report the the manufacturer where they purchase their supplies and told me the supplier would refund me for my cost and that next time not to put it on google review if i had an issue to talk to her personally. Well this has been over 4 months and i havent heard anything back. Lack of miscommunication? Seems to me its lack of adequite personal and service for the paying customer. Such a shame. Read Less

We had an emergency visit and we were well taken care of.  We chose them because of their late hours.  They allowed us and our other dog to stay with Carlee while she was being treated for her rattlesnake bite, about 3 hours.  Carlee is doing well and we are glad we made the choices we did.  I have since done more research on rattle snake bites and I feel we were given all the best options for her.  Yes it was expensive but I would do it the same way if I had to do it over knowing what I know now.  I can't thank them enough. Read Less

The staff here are all very professional, compassionate and friendly. The office manager Cassidy is wonderful. The vets are great and have years of experience to accurately diagnose what's wrong with your furry friend. Whether your dog has a nagging cough or your cat is feeling down in the dumps, you are in good hands here. Read Less

We have a 3 month old American Bully. He's been seeing Dr. Metcalf sense we got him. He is wonderful with Mack. He is very caring and Mack can tell, he calms down when Dr Metcalf is with him. I can't imagine taking Mack anywhere else. The staff is great. Love this place.Read Less

I took my 5 year old cat here to get a blockage in his urinary track removed. We paid about $1000 to get him taken care of. After the procedure we were informed the blockage was pushed back in and they didn't get it out. He was released the next day. About a week later it happened again, the vet told us we could pay $1500 or so to change him to a female to have it pass. We didn't have the money for thisit after the first procedure and had to pay $250 to put him down. Now if I were to go to the doctor for any procedure I would expect for it to get done, rather them running into a roadblock and sending me home while still needing care for said issue. I was upset I paid for a service that did not get done. I lost my best friend in the prime of his life because of it. R.I.P. cootz Read Less

Back in 2010 Dr. Brown performed some amazing surgery on a rescued cat I had who got herself stuck in the moving fan of a semi truck. In 2012 we started taking our beloved dog there. This past Feb we took her elsewhere and they not only didn't fix her ear infection, they spread the infection until she was so riddled with it we had no choice but to put her to sleep. Dr Carlson helped us as best she could and was so incredibly personable and caring. She worked with us right up until the end. A few months ago we brought our new puppy in for his first well-check. Dr Kramer did some weird voodoo, holistic thing with him, told us he has a bad hip, completely ignored the issues with the pup's front legs, told us he needed shots every month and left the room. We rescued another dog; uncontrollably anxious Valentine, and took her in for a wellness check. After he checked her I asked if there was something he could do to help me settle her, to lower her anxiety for just a few days until I could get her attention and begin some kind of training on her. The level of stress this dog was putting on me was too much and it was a do or die moment there. Either he needed to help me or she was going back to the shelter. Dr. Kramer told me he doesn't believe in drugging dogs. HE doesn't believe? (His assistant said the same thing) as they walked out te door, leaving us hanging. Who cares what he BELIEVES??? Guess where Valentine went? I took her back to the shelter where her anxiety pulled my shoulder out, only to be told that if I had put her on low-dose trazadone for a couple weeks, I could have worked her out of this. I could have kept that awesome dog who just needed help! So we lost not one, but two dogs in 5 months. Imagine how my son's heart must feel. My elderly father in law takes in feral cats, built them a little hotel even. 2 weeks ago he took one of them in for ear mites and $300 and 2 needless shots, and 3 medications later....he was broke and had to ask for help just to survive November. This is crazy. The people next door to me took their pup there for tooth issues and were quoted $3000, they took the pup home to Minnesota and had that work plus anesthesia administered for just over $300. I just can't see me taking another pet to this clinic. They just don't care about anything but money up there any more. Janet Lopas Read Less

We have been taking our pets here for 25+ years and will definitely continue!Unfortunately we have had several unexpected visits with our current dog and everyone at CG Animal Hospital has been amazing from explaining the tests, treatments, costs and beyond! Dr. Brown is wonderful and so many of the other vets are too! Read Less

My Yorkie got his facial hair caught in the screw drive of a chair and suffered facial injuries. As we racing there my daughter called to give them a heads up. She was turned away by them saying they were closing in 10 minutes and the vet had already gone home. The bill to treat him, which took about 45 minutes, came to just over $200. Not only did my pet suffer because they couldn't be bothered, but I guess that $400 per hour is not worth them hanging around for.I guess regardless of one of their earlier comments my pets health is not their number one priority. Read Less

Way way way too expensive. Other vets in town are just as good in my opinion and cost far less. Try Dr. Kasper in Casa Grande or Dr. Wood in Coolidge. Both will fix your dogs up nicely at half the cost. Read Less