Chaparral Veterinary is the clinic they use where I keep my horse. They came to give my horse vaccinations and do a Coggins and Health Certificate. My horse hates needles and is fearful and upset for days after these tests. Chaparral knows this. They made a clerical error on the paper work which necessitated their having to repeat the tests. They did not contact me directly. When I called their office, the staff told me to just cancel the next appt, everything was OK. Well, it wasn't and I ask them to have the doctor call me. The doctor never called. I did not give permission for my horse to be retested until the doctor called. She apologized for the error, but said there would be no additional charge to me. I told her the charge was the least of my concerns. The error in the first place, no contact to me in the second place, no response when I ask the doctor to call me, mis information from their office, having to repeat the test and further dramatize my horse all upset me. I can not recommend this practice. They are poor to respond, have excuses, do not go out of their way to care for your animal and run their practice like a big business. Customer service and animal care take a second to profit. Read Less

Dr. Andrea and Dr. Walker are wonderful and caring doctors. Thank you for always taking such great care of our 4 legged family members. Streaker, even though he is royalty, and looks down upon the commoners, says he is very appreciative of all that Dr. Walker did today, but asked that the lady with the long plastic glove please restraint from entering the southern most portion of his extremities in the future. :-) Thank you! Read Less

The docs here are excellent. There are too many good things to say about the people that work here!! I have been a client for 30 years with small animals only. My horse loving friends swear they are excellent with their animals too. Whenever I have picked up a stray, taken in an animal for rescue, or found a pet for myself, they have always been great and charged a fair price. To be honest, they have helped me save a few strays and rescues for next to nothing. Good philosophy. Great people!Read Less

Veterinary care was good. I had used them a lot when I was living in Arizona, and always paid my bill. I have my horses at a well known breeding farm in Arizona. The breeding farm used this clinic for care. Well, my breeder gives all the owner address information to the vet when they treat the horses. I've never had any issues with any of the other clinics. This clinic didn't take down my new address. According to the office, their notes indicate their mail was getting returned to them as non-deliverable and the phone number they were calling was listed as not in service. Instead of calling the breeder and getting the right information, they sent a meager $200.00 bill to collections and put it on my credit report. I just got a credit service and saw this charge. So, I called my breeder and called the clinic, checked all my payments to verify the charge. I did owe it. So, I paid it. Here is my rub with them. I thought they would have waved or split their surcharge for sending it to collections as it rather questionable as if it is truly my fault. Hmmmm, no... the administration said they did their due diligence on trying to contact me. Really? I would have thought your due diligence would have been to copy the correct address from the vet farm call paperwork. Or, contact the breeder to verify the information. Or..... you know, do your job. Read Less

Great experience! My dog suffers from terrible allergies and Dr. Jeffrey Arthur was great...explained exactly what was happening and finally got my pup on the right prescription. Even checked in on us a few days after to make sure all was going ok. Very friendly and didn't make me feel like my concerns/ questions were stupid like other vets or techs have in the past. Definitely found our vet here. Read Less

While I'm very impressed with the facility and kindness of the staff, I'm disappointed in my overall experience. After hearing about how incredible this clinic was for performance horse injuries, I traveled over 5 hours each way to have my horse evaluated. I understand in the veterinary field things get pushed back for emergencies, but waiting outside in the heat with my horse for an hour and a half for a phone call seemed unnecessary. After I was finally seen there was an extensive lameness exam done which I was impressed with the knowledge of the vet. Fast forward a bone scan later I finally was ready to go over the results the following day and get treatment. I scheduled for the first appointment immediately upon opening since I had to get back home ASAP. Another hour sitting in the waiting room I finally was able to see the vet who went over the scan. We came up with a plan of treatment but the horse had to stay the rest of the day to get worked on. After leaving and coming back 6 hours later nothing had been done. I was told to come back the following morning and pick him up that everything would be finished. Not only did they not do all the treatment that was discussed because they didn't have time, the bill was over double what was written up in the estimate (without informing me). I have called repeatedly for 3 weeks now trying to get someone to call me back regarding medication/prescription. I am supposed to be bringing back this horse for an update/check up. Unfortunately I don't think the drive is worth the time or expense. Read Less

I absolutely adore this veterinary practice.  Everyone is very friendly and helpful.  Specifically, Dr. Ariano is just such a fantastic vet.  She truly cares and I absolutely trust her with the care of my Australian Shepherd and my cat.  I feel very lucky that I found Chaparral and would recommend them to anyone.  The location is out of my way and I pass several other vets on the way, but I won't ever consider going anywhere else.  They truly are the best in the valley! Read Less

I've taken my little dog to Dr. Ariano for routine procedures as well as when he injured his back and every time has been a wonderful experience. The techs and doctor are great with my dog even though he's a bit of a drama queen. It's about a 25 minute drive from my house but I can't imagine taking him anywhere else. Read Less

Have always taken our pets here over the past couple years. The Doctors and Vet Techs really care about the animals and anytime we've had a medical problem it's been properly diagnosed. My only complaint is the front office. Sometimes you wait forever even with an appointment. Can be a bit disorganized. Read Less