Do about 10 seconds of research & go to a locally owned vet (or just anywhere else). Banfeild Pet Hospital is not a good place to take your precious pet. They are fine, and your pet's not going to die from going there, but they aren't the the lowest cost, they aren't the most caring, they aren't the best, they are mediocre and overpriced. There are so many higher quality & lower priced vets in the area. I originally took my puppy here because I bought a coupon book from PetSmart and there was a free new puppy exam. I had my husband take our new puppy (that was a mistake as it is his first dog) and the convinced him to buy this premium puppy package proclaiming all of the savings, but it's a total rip off, do not fall for it. Here's why: 1. They inflate their prices on the comparison guide, yes that might be how much it costs to get your shots/spay/chip at Banfeild, but it's not how much it costs elsewhere, and you should shop around and you will find the "comparison" prices aren't reasonable. 2. The chip they give you is total crap. I've had multiple animals get chipped at other vets and you don't think that could be any issue, yet it is. My other pets have been chipped with American Kennel Club chip, which has a one time fee, and you get an account online and you can update your info there and it's all good. The chip they sell you at Banfeild is a HomeAgain chip which makes your pay $20 PER YEAR for as long as you want your pet to have coverage, WHAT? That's total crap, no. 3. They aren't there when you really need them, if you're buying the Banfeild Wellness plan, you're hoping that when it's time, and your dog is sick, and you need them, at least at that point they will be there to get your pet some help. NOPE. They are so busy, they don't save daily appointments for emergency use, total crap. I hope that reading this review and doing a few seconds of research helps you avoid the same scam that we fell for. I think my greatest lesson learned from this is shop for all your services, and a little research can save you money, time & frustration. Read Less

Very obnoxious and unprofessional staff at this location. We brought in our puppy for her first shots and also our other dog who had just hurt her leg and wouldn't put any weight on it. They wouldn't see her, we asked if they had an appt for tomorrow, rudely told no. Next appt 4 days from now. All we wanted is for them to take 5 minutes to let is know if we should go to an emergency vet. If this is what taking care of pets looks like, no thanks. Took both dogs and left. The fat smartass "check-in" girl needs to find a different line of work. Read Less

I have had Chase on the Banfield plan for about 7 years and I am so pleased with the Banfield team! We are from Maryland, and have been here in Chandler, AZ for 2 years. Dr. Rosado is THE BEST vet I have ever come into contact. She cares about all of the animals she sees, is very knowledgeable & trustworthy! The staff calls to let us know when our pet needs their comprehensive exam & vaccines. Which is so helpful.I have never been less than satisfied with all staff at this location. I highly recommend the Banfield plan & this Banfield hospital in general. If you have had any negative experiences with a different location- come to the Chandler one! They are awesome! The doctors, the vet techs & receptionists are all wonderful! Read Less

We have a cat with some medical issues and have a wellness plan for him.  We've been taking him to this location for 3.5 years.  He has seen about 5 vets there over that time period.  I would give Dr. Andi Rosado, D.V.M. 5 stars, if I were only rating her, and not the business in general.  She is so knowledgeable and very personable.  She knows so much about cat behavior, which most of the other vets did not.  She really does love cats.  I refer to her as the Cat Whisperer.  We adopted Max as a stray, and he already had some bad habits, beside his inflammatory bowel issues.  I'm really happy with her as his vet.  He doesn't even mind going there.  Lol.  As long as they don't try to stick the thermometer up his butt.  He freaks out, so they have to put it under his arm like a baby.  Some of the vet nurses are very good, and some are not.  When Max was being treated for fleas, a vet nurse put the flea medication down his back all the way to his tail, despite my objections.  I was previously told to just put it between his shoulder blades only.  She said he would be fine, he can't reach there.  Well, as soon as we got home, he started cleaning himself on his back and proceeded to make gagging noises.  As I called the office to speak to someone about it, no one answered and I had to leave a voicemail.  Then, Max cleaned himself again and he started foaming at both sides of his mouth.  I called back and finally got a hold of someone, she spoke to Dr. Rosado and said to bring him back in right away.  Dr. Rosado had to wash the medication off his back and put a cone collar on him so he wouldn't lick his back while his fur was drying.  She said that I would not be charged for the collar, and, the next month, she would not charge for his dose of medication.  I saw the vet nurse who did that to him and told her how Max could lick those areas that she assured me he could not, and how he was gagging and foaming at the mouth.  She didn't say she was sorry or anything.  Dr. Rosado talked to her about how to apply the medication properly.  I noticed that she still works there, so beware.  I agree with other reviewers that it is very difficult to get an appointment.  I usually have to wait 1-1/2 to 2 weeks.  I have to repeatedly specify that Max is to be booked with only Dr. Rosado, because people have screwed that up in the past and erroneously booked him with a different vet.  If your pet is sick, you will, unfortunately, have to wait.  They are so booked out.  But, I do highly recommend Dr. Rosado.  I hope she stays there for a long time. Read Less

My Goldendoodle has been a patient at this Banfield for about a year and a half. Saturday morning, my mother in law and I took my nearly two year old dog and her 10 six week old puppies in to get vaccinations and check ups  done. The experience couldn't have been more streamlined and personable thanks to Dr. Deppert and his amazing staff. Everyone was extremely helpful, friendly and engaging with the puppies. We were in and out in about an hour. I highly recommend this hospital for all of your pet's needs! Read Less

We moved to Chandler from Old Town Scottsdale and expected to easily transfer our pets to the Chandler Blvd. location. I have an elderly dog with nasal cancer and when I called for an appointment, there was no availability for quite some time. I felt brushed off - even after 12 loyal years as a Banfield customer. There were never appointments and that astonished me as most pet needs are not just routine - most are often of the nature where there is an immediate need to be seen. We ultimately went to the South Chandler location, even though its not convenient, because the customer service was so much better. Recently, my husband went in to buy the hypoallergenic (82 dollars a bag) food for our aging dog and the prescription had expired. In the past, we have simply gone to whatever Banfield and they looked us up and gave us a new card. Not this location. They were rude and insisted my dog would need to be seen, even though she's never had anything but this food for 12 years. Instead of offering to call the other location for me and simply get the OK to make a new card, they made me jump through all these hoops, FOR FOOD. For an elderly dog dying of cancer. Never again. Read Less

Banfield Hospital has been my go-to veterinary clinic for our Lucy for 8 years, and we added our second baby, Penny, to our plan 2&1/2 years ago. I have never had a negative experience with any of their offices, in all this time. We have the Wellness Plan for both pups, which puts my mind at ease and saves us money on their visits. They call like clock-work every 6 months to schedule their comprehensive exams, and as long as we don't need anything extra- the exams are included in the wellness plan. Puppy shots/vaccinations, spay/neuter, office visits- all included in a reasonable monthly fee. We've been clients of this Chandler location specifically for 3 years now and they have always treated us with respect and genuine care. My dogs are my children and I truly trust them to the care of the professionals at Banfield. Read Less

I have been bringing my dogs here the last three years, including one that had to be put down due to cancer.(always a difficult thing...the staff was very understanding) I've used the 'wellness plan' which has saved me money on an old dog with health issues and a puppy just starting out. Thanks to Dr. Rosado and the staff in the back as well as the very friendly staff at the desk! Read Less

I arrived about 10 minutes early for my pets appointment and still had to wait another 20 minutes past the appointment time to be seen. Their excuse was construction, which if that's the case, don't schedule more visits than you have the capacity to see. Regardless of that 2 other individuals were in and out by the time I was seen. They ended up giving me a discount for the wait. The doctor and beer tech were apologetic and very nice so it made up for the inconvenience. Read Less

Signed up with the wellness plan a year ago. Was told I would be notified when plan was set to cancel / auto renew. I visited this location on 2 other occasions being told the same thing. Today i received a letter that the account had auto renewed and is now 3mo overdue. I called the corporate office and because it was NEVER NITED on my account that I did not want auto renew, I'm S.O.L. will not be signing my new dog up for this plan or referring Banfield to family or friends. Ever. Oh and of the vets here, tall man with curly hair was nice to eepo on her first visit. On visit after, older gentleman insisted on muzzling my dog when he grabbed her tail to check her rectum. Didn't even gently approach her or ask me to hold her. Just grabbed her tail so of course, she jumped, and it made him uneasy. WHAT A JOKE. Read Less

DEFINITELY NOT RECOMMENDED! PLEASE READ THIS POST IN ITS ENTIRETY. If I could give them negative stars I would!I've had numerous bad experiences with Banfield - When my collie, who had Valley Fever that was in remission, suddenly became lethargic, wouldn't eat & became dehydrated, I took her to Banfield.  The vet said he believed her Valley Fever had returned & gave her antibiotics that immediately gave her diarrhea & made her even more dehydrated.  After taking her to a specialist 2 days later, I was told she had cancer & had to put her to sleep.  Upon calling Banfield to cancel her wellness plan that I'd had for over 5 years, I was told I'd used some of the benefits during the last visit & I had to keep the plan for a year even though the dog was dead.  This was after I offered to pay the amount they had discounted me for the services. 3 mths ago I decided to adopt a puppy.  The puppy developed diarrhea & vomiting overnight. The next morning, I called Banfield to get an appt. They told me they couldn't see me, but that the dog probably had Parvo & I needed to call another location for an appt.  They offered no assistance in finding another office that could help us. After calling at least 4 locations, I found one that could see us. The puppy did indeed have Parvo & I returned her to the breeder. 2 months later, after sanitizing my house with bleach, I decided to get another puppy from a different breeder.  About day 5 the new puppy developed vomiting & diarrhea just like the first pup.  Fearing it was Parvo again, I took her straight to Banfield on Chandler Blvd.  After explaining that I'd had another pup in my home that had been diagnosed with Parvo just 2 months earlier, again I was turned away because they didn't have time to see her.  I sat outside the exam rm on the bench & frantically began calling other locations to find one that could see us.  I finally said screw it & took her to an emergency hospital where they tested her for Parvo.  It ended up being a parasite called Giardia that was curable with antibiotics & fluids.  Thanks Banfield for turning me away when my puppy might have been dying!  Time is of the essence with Parvo as it kills puppies by dehydration.Now, my boyfriend has bigger issues with Banfield.  He has 2 dogs on the wellness program.  His White German Shepherd had some small lumps on his stomach that he kept scratching.  The vet at Banfield prescribed Prednisone, a steroid, for him. My boyfriend was told to give the dog the medication for the itching, so he gave him the medication like it was Benadryl.....as needed.  Every time he would run out of the medication, they would call in a refill for him. The dog has been on Prednisone for over a year & recently developed an issue where he had chewed all of his hair off of his tail to the point of raw skin that was bleeding. My boyfriend took him in. The Banfield director happened to be the vet on call that day. She reviewed the dog's medical history & told my boyfriend there had not been any 1 vet overseeing his dog's treatment. Apparently, Prednisone is not meant for long term use because of the side effects & further more, a dog that has been on Prednisone has to be weaned off slowly! The dog has been getting the medication off & on for over a year!Long term effects of Prednisone in dogs:A. You can commonly see increased thirst & appetite, panting, vomiting, restlessness & diarrhea.B. Given long term this drug may suppress the immune system & thus make the dog more prone to other diseases, but sometimes suppression of the immune system alone can be a significant problem. Extreme care must be taken when stopping prednisone, if an animal has been on this drug for an extended period of time then slow weaning off the drug is crucial when reducing the dose or stopping the drug.C. Long-term use of prednisone may result in other symptoms such as loss of hair coat, weakening of the muscles, liver impairment & behavioral changes.My boyfriend took the dog to a specialist where they removed one of his lumps. Turns out it is cancer. The dog has 6mths to a year to live!  His immune system has been compromised & he has internal organ damage. Banfield just took 5+ years off this dog's life!Mad? YOU BET! Can you say malpractice! Don't you think if you were a vet & it was well known by any medical professional that Prednisone has severe long term effects, that you would check the medical history to see how long the animal had been on the drug before calling in a refill? The dog should never have been on the medication for more than 2 months tops!  If you love your animal, you'd better think twice about using these people! Aside from being incompetent, they have an obvious gap in their system.  THESE PEOPLE ARE IDIOTS! Read Less

I had a really great experience here. I was a little nervous about coming here after reading the reviews.I recently moved to Chandler from Avondale and needed a new vet. My dog is pretty healthy so I figured I would try to find a new vet when the time was right. Unfortunately my dog go sick in the night with vomiting and diarrhea  and i wanted to get her in ASAP. A friend of mine recommended Banfield and being frantic trying to find a vet to see i decided to give Banfield a try.The office staff was fantastic and they got me in immediately. They originally thought i would have to drop my dog off and they would squeeze her in when they could. Fortunately for me I didnt have to drop her off and they got us in and out within the hour.I ended up purchasing a wellness plan just for any future appointments that i might need to make or instances like the one i had today. I am so grateful for the Veterinarian and the staff. They were very upfront about the costs and did everything they could to help me save money. I am so appreciative....Plus they were so loving and friendly with my pup :)Highly reccomended Read Less

Impossible to set an appointment! I've gotten better service and so many different pet hospitals. I don't recommend the wellness plan, yes your dogs get all their shots but id recommend going somewhere else! Save your money!Read Less

Writing this review due to the lack of quality service we receive from this Banfield. We have had a puppy coming here on his Pet Wellness Plan for months, every time we have an appointment its a different person. Which is ok if the service is up to par, unfortunately it is not. While the Doctors do seem knowledgeable our recent interaction with them has proved they could care less about our puppies well being. Our puppy had an emergency a few blocks away from the hospital and they refused to see him because they closed at 6, a few minutes after we would have arrived. If youre looking for a hospital you can build rapport with, this isnt the place. If you are looking for a hospital that cares about your animals, this isnt the place.Read Less

Murphy was 12 1/2 and was a wonderful buddy. we had him since he was 7 weeks old and we had to have him put down for medical reasonsthat could not be repaired. he just got old and we had to let him go to puppy heaven. it was anawful experience but the people at banfield were very helpful in making it as easy as it could be considering. Thank you Banfield thank you Read Less

Banfield Vet has totally gone down the tubes. I had two cats with serious problems needing vet care at the same time. One cat was taken 1st to First Regional Animal Hospital, who would not do a castration after they repaired his arm "because they will not do procedures which Banfield will do and therefore, take away their business" and this cat was a stray so when I finally corralled him and got him to the vet, I wanted him fixed before he ran around at large again and got into another fight. They released this same cat with an insufficient supply of parasite meds and told me to follow up with Banfield, then Banfield would not refill the prescription because the prescription was originated from First Regional. Also, we were released from the hospital without proper instructions on how long to keep his neck collar on, and a prescription for special food was mixed in with his papers and not discovered until three days later - they could have told us at the vet keep the collar on for 10-14 days, given us a correct supply of 9 days of parasite meds and brought to my attention the prescription for special food. Now Banfield and First Regional are arguing between each other as to who is supposed to refill my parasite medicine for this poor cat as I head into the weekend and he has already missed a day with his meds. After this, we are quitting Banfield because I don't want to keep getting caught in between these two when I am paying good money to both and feel like I am getting no support whatsoever. The care and explanations at both facilities has been very sloppy lately and I also feel that both have overcharged me considerably for unnecessary or duplicative procedures. Read Less