I had the displeasure of doing business with this veterinary clinic when I acquired a foster dog who was already a client here. I have 3 pets of my own and adore their vet, and with a place that actua... Read More
I had the displeasure of doing business with this veterinary clinic when I acquired a foster dog who was already a client here. I have 3 pets of my own and adore their vet, and with a place that actually cares about animals to compare this place to; I have to beg anyone who reads this to please find another vet.I was first instructed to pick up my foster from being boarded with them for a couple weeks. When I went in to pick him up and told who I was there to get the receptionist basically told me thank god because they all disliked the dog. Not knowing what to expect of this new addition to my household, I asked what she meant and she said he barked nonstop but it was probably because he barely came out of the crate every day. She told me "good luck" when I left but it was the dogs good luck that I arrived when I did. Please never board an animal here, they barely come out of their crates and it gets worse... I bring the dog home and immediately realize he has an ear infection and stomach bug. How did they not realize this when they had him? Oh that's right; he never came out of the crate. I place a call to them to see what bug was going around their office and what they could recommend for him. I was told they couldn't give me an appointment, but I could drop him off, they could board him for the day and they can fit him in at some point. Since I just said he clearly caught something from there why would I want to bring him back and leave him there for the day? I ask for a vet to call me to discuss my options, they take the message but I never hear from anyone and two days later we end up at the local emergency vet for IV meds and fluids.Flash forward a few more weeks, the dogs ear infection is back. I call the vet on a Saturday (while they are still open) and ask if there is anything they can do for a quick relief and am told "not til Monday". I again ask that a vet call me back, even if it is Monday and again never hear back. When it started affecting the dogs balance and the smell emitting from his ear became so horrible within 24 hours, we once again end up at the emergency vet. Why did I never call my regular vet? Good question. I stayed with the vet because the dogs' original owner really liked them, against my better judgment. Lesson learned. I made an appointment the next week for vaccines, and want to follow up on his ear. I go in for the appointment, tell the tech it's the dogs RIGHT ear, hear the tech tell the vet outside the door it's his RIGHT ear, I tell him myself it's the dogs RIGHT ear but when he went to get the culture he starts swabbing the dogs LEFT ear like he was getting the last bits of peanut butter out of a jar. The dog is yelping and squirming and the vet moves on to the rest of the exam completely ignoring his right ear. I have to ask why he wouldn't check the ear that is bothering him before he swabbed the right ear and found the infection. Every time I try to ask something or explain something the vet interrupts me, when I inquire about the dog staying in Waddell for a few weeks and does he need any additional vaccines or preventive meds for that area (fleas, ticks, etc) he only tries to sell me 6 mos worth of heartworm medication. He didn't even do a heartworm test on the dog first, was just going to give him preventive meds, without testing him. When I mention I have an issue with this he says "well, if you want we can give him a test but it will take 2 days to get the results back". What I want is for him to research the issues of giving heartworm prevention on a dog that may already have heartworms. For the record, my dogs are on heartworm preventive meds- this dog is not yet due to being a foster. It will be under way once I can get him in to my vet for a better exam and test but, by this catastrophic time in the vet visit, I just wanted out and could not hide how angry I was. This vet practice is incompetent and dangerous rendering care to animals. One front desk girl is super friendly (her name may be Jessica), while another rude girl acts like she would rather be anywhere than there and asking for help is too much to ask of her. Boarding is probably the cheapest in town at $20 per day, but you get what you pay for- animals with no attention and sent home deathly sick. Please, please, please take your business, and beloved pets, elsewhere. Read Less