I've been taking my pets to Caring Hearts since I was a (almost 3 decades) and we love them so much that even though I live quite far away we are willing to drive to their location. The staff is always friendly and helpful. The doctors have helped us from puppy to end of life with a caring heart, listening ear and sound guidance. Read Less

I can't say enough good things about Caring Hearts Animal Clinic. The staff are top notch, super nice and make every visit as pleasant as possible. The facility is spotlessly clean and tidy. They do a great job! Read Less

We have had many dogs over the last 10+ years and Caring Hearts has always been there for us. The staff is helpful and easy to work with. ALL the doctors are wonderful and always put our pets needs first. They really care, that is extremely important when your fur babies are family members like mine are. Read Less

All staff that I have met have been very caring and thorough. I had my darling senior kitty euthanized there and it was a lovely calm experience. I have since moved my other animals' to this clinic even though it is quite far from my home. I can count on them to be available, compassionate, professional and reliable. Read Less

I have been a customer with Caring Hearts since 1998, and from moment one, the clinic has felt like home for me and my furry babies! The doctors, nurses, and staff are always pleasant, and it's obvious they love and care about pets! I moved quite a distance away a year ago, but I still make the trek, because this place is AWESOME! Read Less

Caring Hearts is a fantastic Facility. I've been going there for 13.5 years now and they have been wonderful. The staff is great and friendly. Dr. Schafer and Dr. Schleappe are the best. They always get my pets in for appointment in a timely manner if not the same day. They never run unnecessary test or try to sell you anything you don"t need. No pressure Vets. The office is clean and well maintained. I would recommend Caring Hearts to anyone who loves there pets. Read Less

I have had pets for many many years and gone to many many vets. Caring Hearts is the best. They truly are in this for the love of animals, not trying to guilt you out and ordering copious tests. I will not go anywhere else! Read Less

These wonderful people are literally lifesavers! They have taken care of all of our dogs for many years now. When we have urgent needs we get in right away. I love how much they love our dogs like they are their own. Read Less

The whole staff at Caring Hearts is wonderful! This has been our family vet choice for years. Dr. Schafer is so passionate about helping animals and helping people with answering all our many questions. Seriously, such a great place! Read Less

I have an adopted senior dog that has congestive heart failure, he was recently in ICU at an emergency vet hospital for several days, which was extremely expensive. He needed to have x-rays every two weeks, while he was fighting pneumonia, I could not afford the tests at the emergency hospital. I needed to find a more reasonably priced way to get my dog the medical care he needed. My vet was just as expensive as the emergency vet hospital. I am very happy to have found Caring Hearts Animal Hospital in Gilbert. A caring vet's office where I can afford the medical the tests my dog needs on my limited income. Their facility is easy to get to in the East Valley. A large bright office, and all their staff is very friendly. I will continue to go to Caring Hearts for my dogs vet care. Read Less

Dr. Schleappe is awesome. I am so thankful to have him for our vet. He is gentle, caring and thoughtful. He has saved us a ton of money by getting our dog on preventative meds for his ears so that he no longer gets ear infections from swimming. So simple. Our last vet wanted $150 to test the ears each time, the Rx was $$, and our poor dog had to suffer the recurring infections. Completely unnecessary. Dr. Schleappe also performed emergency surgery at 6pm one night. We were back home by 8pm and years later it's like nothing ever happened. No scar and no issues with that leg. The rest of the staff is also very kind and caring and we never have to wait very long to be seen. So happy we switched to Caring Hearts years ago. We drive a bit further, but it's absolutely worth it! Read Less

I have been coming here for over 15 years, Dr shleppe is great. Sadly, he is barely ever there now. The other vet is great as well. The reason for low rating is their pricing, policies, and office staff. I took my dogs in for a booster shot and it was 100$! 26$ per dog just to stick a thermometer up their butt. I feel this price should be about 5$ maybe ten. When I exclaimed about the price the girl at the desk got really nasty and told me it was law to do an exam. Fine but does it have to cost 26$? Also when I mentioned vaccine clinics where they give shots without an exam she rolled her eyes at me. If your dog isn't on heart guard they require you to do a heart worm test that costs 75$!!!!  Just really sad I will be switching vets. Another point-a year ago I took my older cat in for a dental and she had 2 teeth pulled. Within a few weeks she was still hurting, took her to another vet and they said she had stomatitis-and needed all teeth pulled as she is allergic to the plaque. We did this and she just never fully recovered. If caring hearts would have just done the dental correctly and gave me the right info I may have been able to save her or give her a few comfortable months. Ok end of rant. Read Less

Everyone is so friendly and seems to care about your pet. My dog is senior and has lots of problem and they are so kind with her. They explain everything they are doing or needs to be done. Thank you for making it such a pleasant experience. Read Less

I couldn't be happier with the service that this office provides. The front desk and techs are always friendly and helpful. My 2 dogs usually see Dr. Schafer and she is an amazing vet who obviously cares for her patients. She always gives me the best options for my animals and explains where I can save money and where I shouldn't skimp. Couldn't recommend more! Read Less

We just recently lost our companion of 17 years. The staff was very polite, understanding, and caring. They were very concerned with our loved ones comfort as well as our feelings. The doctor really respected our grief and provided privacy and time to say goodbye. I will never forget their kindness.Read Less

Let me start off by explaining something. Two years ago I had a cat who out of the blue got sick a week before Christmas. I was heart broken he became lethargic, stopped eating, wouldn't drink and threw everything up. I lost him 2 days before Christmas that year, one day before his 10th birthday. I noticed my 5 year old cat acting the same way, and of course began to panic. I was lucky enough to be able to bring him in here yesterday. Everyone was so nice, comforting, and complimenting of my handsome little man. I went all out to make sure he would be okay. Turns out he had a sore throat, and wasn't eating because it hurt. That explains the sad look on his face when I put food in front of him and he knew he couldn't eat it, no matter how badly he wanted to. It has only been one day and my Methos seems 100% better. It's just difficult forcing him to swallow a pill haha, he's a stubborn little guy. I'm so thankful to the staff that helped me and Methos. The lady at check out gave us a little goody bag and even applied a coupon to my total. In the future I'm bringing my entire zoo here if needed, such a great place! :) Read Less

I am so happy that my fur baby is now a patient of Dr Schleappe's. He's been seen by all the docs here and they are all great! You can tell they all love what they do and really care about the animals. Read Less

Dr. Schlaeppe and his staff are simply the best around! They are always warm, welcoming and so knowledgeable about everything my family has ever needed a veterinarian for. We have had older dogs, puppies, large breeds and small breads - their wealth of information and love for pets puts them first among any other veterinarian in town! This office has been a huge blessing to our family and they will be to yours!! Read Less

I've had a few different clinics in my 11 yrs here in the valley. But I could not be happier that I found this place. the commend the entire staff here for there professionalism and courteous service they have provided to all my kitty's , my only regret is that I am only allowed to give 5 stars. because I would give 10 times that. So today I tip my hat and pat all of you on the back for providing a service above and beyond any I could have ever expected. all my little guys and girls are doing great !!! so please keep up the awesome work u all do because caring hearts is the only clinic for my little family. Ps thank you Dr black Read Less

I have used Caring Hearts since 1992. Dr Schleappe and the staff are wonderful and they provided realistic options for treatment, caring for my 2 dogs and 4 cats over the years from puppy/kitten to end of life. My last little fur ball was with them for 18 years. Read Less

My poor dog Henry got beat up by some random horrible kids when Henry got out of the backyard. He was in poor shape and I called around EVERYWHERE for a walk in available and everyone turned me down EXCEPT this place. The were SO loving and sweet to Henry, they worked with my on my budget and did only what was needed to help Henry. He is doing so much better now and it's only 2 days later. These people truly care about my pet's needs and even gave a follow up call to check on him. Amazing staff :) you guys have got me for life Read Less

I now own 5 cats. I've been to a few different clinics in the area. But I have to say my experience here is second to none. Dr black is an amazing veterinarian. So professional and caring. My new little kitty or should I say newest member of my family. Is in good health after visiting caring hearts. So today I give you guys the most sincere thank you for all that you do. All my little guys. ( and girls) are now members for life. Thank you Read Less

I take my two pups (Snickers and Popcorn) to Dr. Schleappe and we LOVE this place! The staff is always super friendly and really seem to care about my fur babies. Dr. Schleappe is patient and helps me make the right decision that will be best for my pups while saving money. I can't say enough nice things about Caring Hearts!! Read Less

Our family has been with Caring Hearts for over 25years.  We love the caring staff and Doctors that we have dealt with over the years.  They have helped deliver a litter of puppies as well as assisting our beloved pets pass to the Rainbow Bridge.  The prices are reasonable and there are other options for payment.  Recently I was told about the Rimadyl savings plan app, gonna save me some cash with that!! Read Less

Waiting waiting. My dog was seen last week. He is in pain and was diagnosed with valley fever. They took a few phone calls to get the results and I have been waiting for days for Doctor to call me so we can start treatment. Hopefully soon they will return my call so we can get my dog feeling better Read Less

I cannot recommend this place highly enough. They genuinely care about our pets happiness and health almost as much as we do. Professional,  always willing to give great advice, kind and just all round fantastic. Read Less

We saw Dr. Al today for our poodle RJ. He immediately knew the problem( dislocated knee), and given RJ's age, prescribed us som anti-inflammatory meds to help him. This was our first time here and the care we received was top notch. The entire staff was friendly and eager to accommodate us. We will coming back with all of our pets in the future. Read Less

I love this clinic, they are so compassionate for the animals. I relocated to Tucson and after so many years lost my little chihuahua for the first time. But Candy helped update the information needed incase he is found, and hopefully we will be reunited soon. Thank you Candy! Read Less

I started going here 6 years ago. It has gone from great to aweful. They seem to favor specific diagnosis and won't consider other options. They also stick to one or two kinds of medicine and push them for everything. Alternatives are not an option. They want me to keep giving my dog pain medication that is known to kill livers. Anything else is looked down upon. I also am not a fan of their ever changing stories. After the call I had today and a lack of information on their part, we will not longer be visiting. Also, if you have a large breed dog, avoid the younger male doctor. He is very on edge with dogs. May be great with cats, but definitely not large dogs. We are in the market for a new vet! Any recommendations? Read Less

Caring Hearts Animal Clinic, oh what a pleasure.  Wait, one star but still a pleasure?  Well good readers, I lie.  My wife and I moved to this area and began searching for vets.  From reviews, Caring Hearts seemed like a good idea.  I have taken 4 animals to this vet, with very poor results.  The first up is my Siamese cat.  He is older and has anal gland issues. We took him here and they explained the symptoms and time frame to bring him in to express his glands.  They also stated if we brought him in and expressing was unnecessary, there would be no charge.  I scheduled an appointment and again verified the cost associated.  I brought him in at the recommended time to be told expressing was not needed.  I was then told I owed for a visit due to length of time from his last 'physical.'  I paid this, assuming it was a simple misunderstanding.  The next week his anal gland burst, which required an additional (alternate) vet visit.I then brought in my other cat who had gotten ring worm from a stray cat we were fostering.  The vet almost immediately said "Yup, that's ringworm," changed his tone and replied "this test will just make sure" and grabbed a test without hesitation or asking if we would like the test to be done.  Combining the fact the foster cat had already been diagnosed with ringworm, something the vet knew, plus you could visually see it on our cat, and the vet's confirmation statement are solid enough facts to not need a test.  Upon checkout, this was a test that cost almost $100.  It sure would have been nice to have been informed, or at least asked if we wanted to run the test immediately after the veterinarian confirmed ringworm.Now I just seem like a masochist but most of the staff seemed friendly enough to deal with these problems, which were adding up quickly.  Our dog had a lump on her ear which seemed to be getting bigger.  We went for an examination and it was determined that removing it would be best.  As this is a pug, there was an immediate concern of a surgery.  The surgery was completed and things seemed fine.  When the swelling went down, it was easy to notice the stitches were in a different spot then where the lump was, and the lump was still there.  A follow up call provided answers of this being scar tissue.   When removing stiches, scar tissue and/or inflammation was again provided as an answer.  We were told to watch it and come back if needed.  The bump persisted so Caring Hearts was called again.  While making the appointment, we were told we would not be pay anything as it was a follow up to a surgery.  My wife clarified this as we would have rather spent out money elsewhere at this point.The day of the checkup I received a call stating I had missed my appointment.  The scheduler put the appointment for early in the morning instead of at 4:30 as was agreed upon when my wife scheduled it.  A call to the vet allowed them to 'squeeze us in' at 4:20 because our appointment was apparently no longer valid.  This is just an example of the level of disorganization in that office, but that is another story entirely.The checkup came and there were little answers about the lump.  The veterinarian stated he was the one who did the surgery and remembers it, but we now got a different description of what was removed.  I realize I am upset, but this made it seem as if something was done improperly or not done at all.  Upon leaving, we were greeted with a $35 bill.  When a response similar to "I am not paying this" was uttered, the cashier went to get the veterinarian we saw.  He came out and we began probing for information regarding this charge as again, we were told on the phone there would not be a charge because it is a surgery follow up.  The veterinarian at this point seemed annoyed and never did answer the question.  I am fully aware that a $35 bill when taking your pet to the vet is very small compared to what you normally spend, but when we asked what we were being charged for, an answer was never given.  The vet immediately stated, "Let's do this, we will just send all of your pets records to your new vet and you can be done here."  The vet then turned to the receptionist and in front of us said to her "Go ahead and mark their accounts as inactive."  We asked a very simple question in a calm manner, with frustration maybe, but no anger.  The fact that no one in that office could or would answer is ridiculous.Although changing back to our old vet had already happened at this point, being made to feel as if we were banned from a vet's office is very concerning.  All that is left now from Caring Hearts are (paid) bills totaling over $1000 in services rendered that were misstated, not performed correctly, and unasked for.  This only factors in the amount of the most recent events described. The total amount they have received from us is astounding when I factor in the extremely poor level of service we received from them.Do not take your pets here. Read Less

So nice having a place that cares for your fur baby. It's like a small town atmosphere in the city. We have been allowed on a couple of occasions to "bring our pet right in" because something happened. They are great. We thank you and Prada thanks you. Read Less

My family recently added a new member "Fletcher" who is a Golden Retriever puppy. We looked around for the best care at the best price and we decided on Caring HeartsAnimal Clinic to protect our newest family member. The staff was friendly, the office was spotless and the doctors were professional and showed true concern for our puppy's health and wellbeing. We chose the puppy care package and I think you will too. I recommend Caring Hearts Animal Clinic to everyone. Read Less

If there were an option to give 10 stars i definately would!  I have 3 dogs, two with medical issues and I have been with this office for about 5 years.About 2 years ago my dog Odie started having seizures, I of course panicked and the staff at Caring Hearts was amazing.  Dr. Montes has been Odie's Dr. though this entire process.  he has not only been amazingly supportive with Odie, he has accepted several last minute appointments when medications needed to be adjusted, he has always explained everything in detail and answered my many questions.  He has even taken calls out side of visits when I have additional concerns or questions.  he has saved me lots of $$ and he has really been an amazing Dr.  i can not say enough awesome things about the entire staff at Caring Hearts.  At anytime Dr. Montes was not available, the other Dr's have been just as amazing.They also have helped me with an allergy diagnosis with my lab.  I highly recommend this office for your veterinary needs Read Less

Hands down Dr. Hayley Schafer is an awesome vet! Not only is she caring and compassionate! But she is conservative in her approach to treatment planing. Only recommending whats really necessary. I feels like she really cares about my pets and enjoys her job! Great practice with great doctors! Read Less

I just moved to the area and this office was recommended to me. I had to bring in one of my dogs today. Everyone was very friendly and the doctor was also friendly and my dog wasn't stressed to see him walk in. He diagnosed the problem without ordering a lot of tests and we left without having to pay an arm and a leg. I will definitely recommend them to other people and will be coming back with the rest of my animals. Read Less

I give them three stars. One for seeing my pet pretty last minute at a fair exam price. The other is for the toys for my cat being a new customer and for the free rabies shot. I brought my cat in with a aural hematoma in his left ear. I would give five stars if he gave me all my options for treatment first instead of the most expensive first and focused mostly on that option. I also would give it five stars if he sent me home with mite medication which I know exist. I got revolution and wax medication. Hopefully if I use Revolution long enough it'll take care of them as I use over the counter stuff as well. Read Less

I have been taking my dogs to Caring Hearts Animal clinic for over 10 years now and have always found the doctors and support staff to be professional and caring. From the initial visit with a new dog, to the painful step of seeking their help saying goodbye to an old friend, they have always been helpful and compassionate. I have read some reviews posted here that were less than positive. In some cases, it seems that the author fails to accept that humans, no matter how hard we try, are not perfect. We make mistakes from time-to-time, and things don't always turn-out the way we would like. Perfection is a luxury seldom afforded mere mortals. Visit their clinic, meet the staff, form your own opinion.Read Less

I have 5 dogs, so I'm familiar with vet clinics.  This is the first VET that I've ever been to that doesn't nickle and dime you.  Their fees are reasonable and their doctors are knowledgeable.  Dr. Montes was able to find my dog's heart murmur and placed her on alternate medication that wouldn't interfere with her condition.    The staff is super friendly and genuinely love animals.  They even stayed late one evening to exam my dog who was in pain and couldn't walk.  Dr. Schleappe found the area where she was feeling pain and was able to alleviate it thru some stretches...he's got the magic touch!  All my dogs now go here! Read Less

For the last seven and a half years we have been taking our dog to Caring Hearts Animal Clinic. It is without doubt the best animal clinic We have ever experiecened. All of the doctors are very knowledgeable and really care about the animals under their care. They are very honest and would never sell you something your pet does not need. The staff is wonderful, well trained and very kind to pets and their owners. There truly are not words to describe how happy we are with Caring Hearts Clinic.Read Less

When we moved to AZ naturally I wanted a good Vet for Puddles (my Jack Russell Terrier.) My friend Tina B. told me about Caring Hearts Animal Clinic and had nothing but good things to say about it. So we gave them a try, Puddles has been a patient here for the last three and a half years. Al Schleappe is AWESOME, he is always through and gentle with our little doggie. She is getting up there in age now and she gets a "senior discount" which is pretty cool. I would recommend this Veterinary Clinic to everyone, they are great!!! Read Less

We were referred here by one of my wife's co-workers.  I'm a little saddened to read some of the poor reviews, but when it comes to our pets I suppose it's just tough to be impartial.  We haven't had any emergencies with our dog Puddles, but every time we've been there they've treated us well.  Pet care is one of those things where half the time you feel like you're just being taken advantage of - similar to auto repair.  But, with these guys, you feel like they're not just arbitrarily charging more just because they can.  So - I will continue to refer people there and happily take our jack russell terrier there as long as we live in Phoenix! Read Less

I have been taking my dogs to Dr. Schleappe for years. He has a true ""Caring Heart"" for animals. I trust him implicitly with my pets and am always confident he knows what he is doing. He always recommends the easiest way to go whenever possible. And what a way he has with dogs! I have a shelter dog, Shepherd/Border Collie mix, who has trust issues with people she doesn't know (and even with some she does). Dr. Schleappe had no problem examining her and there was no stress to her at all! As long as he is there and I have pets - that's where we go! Read Less